Wow. The negative comments are shocking to me. I've been a loyal customer since the beginning. I have never had any problems with items or service. I once did not receive an item. I told them and was immediately credited for it. All my purchases were in excellent condition and of very high quality. Maggie London, Desigual, Casual Couture, Hale Bob, Joyous & Free and Sue Wong are just some labels I like and have bought from here. I'm a savvy shopper and can see if the garment is made well. I also care about fabric and look at the photos very well for indications of craftsmanship. Ideeli sells high/medium/lower quality items, as does any company. I get so many compliments on my wardrobe and 75% of my wardrobe is from ideeli. I loathe shopping in stores so ideeli and amazon are my go-to shops.
Offer services and dont provide services that they sell you. The story is way too long but I promise to never do business with this company again. I recommend staying away from these thieves altogether.
DO NOT waste your money. FTD delivery fees are 22.50 alone. Groupon cost $15.00 for $30.00. Worth. Limited time 2 weeks to use took more than 1 day for same day delivery florist who picked up order was miles away in next town. There were 3 florists within a mile of hospital. Would have been better with in house hospital florist shop
Ordered product 17 days ago. No shipping info provided yet. Contacted cust service via email. Got a response saying someone would respond within 72 hours. Called live support... agent could not tell me anything because a "service request ticket was filed and it was less than 72 hours" Unreal. Is the US Government running this place?
By the way... ordered from Amazon two days ago... my package will be here today.
It is astonishing Groupon is in business. I made the mistake of buying a Groupon, and the merchant was appalling. Groupon sent me a review link that didn't work—that can happen, but their response to the matter has been astonishing. Trying to deal with their "customer service" is like banging your head against the wall. They did absolutely nothing no matter how many times I contacted them, except waste y time with unbelievably idiotic replies. I have wasted almost two hours dealing with agents who are either illiterate or beyond incompetent, who are incapable of even identifying the problem let alone fixing it; all they seem able to do is waste as much of your time as possible; whatever money you think you'll save you will lose dealing with the usually shoddy merchants they promote and their relentless negligence
Groupon stopped taking phone calls, but their online chat people are morons. They put a coupon out for ticketmaster that it won't accept, then have no idea what I am talking about. Wondering if "Ben" is a computer or just an idiot. Last time using that site!
Groupon is only ultimately good for a limited spectrum of buying already well known quality products at discount but not for anything else being sold because as some else said it doesn't seem like they investigate the offers, enforce consumer rights and or guarantee from fraudulent vendor activity.
I had about $80 worth of credit on my Ideeli account which has now disappeared. I think everyone here having similar issues we should all become one voice and go after these people legally. Like filing an action lawsuit for stealing people's money. This is absurd.
You show no consideration to your loyal customer whom have been with you since the beginning. Groupon and Ideel are like oil and vinegar - it doesn't mix. Those hooker dresses, cheap shoes.
Thank God for GILT!
You only have 2 hours to cancel. I was literally 5 mins past and nobody answers their phone and online chat isn't always available. Now I'm stuck with 2 mattresses ordered in error because of fine print. No refunds... stick with Amazon u can't go wrong on service or price!
Overview
Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary,
Thanks so much for choosing to give us your feedback on SiteJabber. I'm thrilled to hear how much you like shopping with us and that you enjoy the brands we sell. If you have any further questions or concerns please do not hesitate to reach out to me. Thanks for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service