Groupon

I never received my shipment from ideeli, even though it was 'delivered' according to UPS tracking. The customer service gave me generic responses for nine days and in the end, all I receive after a "technical team investigation" is that the order was delivered - "Please let us know if you want us to contact the shipping company". Seems like they did not see my complaint at all - the shipping company should've been contacted a week ago!
I have bought from ideeli before and have received shipments on time and the products were satisfactory too. This is the first time I had to contact their customer service and they were very slow and unsatisfactory.

I have been a long term customer of ideeli but recently they have changed their policy in regards to purchasing. I purchased an order for $106 but my card was charged an additional $167. Customer services informed me that it was their policy to do "test holds" to make sure customers are using current credit cards. And by the way it's up to the customer's bank to determine when these holds would credited back to your account but it may take days to come off.

I suggest a new solution.

Bunk beds late delivery one man box so heavy I could 't even hold it up, delivery man not allowed beyond front door did in end or would have had to take it back. I had already taken 4 packages into house with some difficulty.

I contacted Royal Agape Day Spa on 4 separate occasions over 1 weeks time to schedule an appointment for a Lymphatic massage after purchasing from Groupon. No return calls. This is the second time this has happened to me but with a different business. I contacted Groupon and have about 8 emails back and forth with them which has still not resulted in my money back. I provided proof of all my outreaches and no return calls. They continue to encourage me to reach out to the vendor, or they share they are escalating the matter but it seems like they are trying to avoid giving me my money back. I am highly upset and the level of avoidance from Groupon regarding this matter is outrageous. They have now minimized their credibility and will never receive any of my business again. It's really disappointing that I was the customer and ripped off and yet I am being held responsible. There's no way this company should be able to get away with this!

Wish I could leave a negative or zero star rating. My husband ordered a cashmere sweater for me for Christmas. We received something in the mail on time, but it turned out to be men's jogging pants. We have since returned the item and they received it on 12/27/2014. Its been over 2 months and we still have not received any credit back for it. Trying to contact someone to resolve the problem has been very difficult. We will never shop there again and will tell all our friends and family not to do so either.

Went to buy a groupon and it said "how many" - liked the deal, so put down 2. Merchant said the fine print says only one per customer. Why does groupon offer
"quantity" option if you can only use one? Their response - read the fine print. I am now out $83. New to area, so the "give it to a friend" advise from groupon doesn't quite work. Ugh! Been using them for over 10 years - the least they can do is give a credit or something.