I had a Groupon account with an active Groupon on it and $100 in credits. I didn't buy anything in a while due to Covid, yet Groupon unilaterally without first reaching out to me CLOSED MY ACCOUNT and kept all my $$$$. No effort to contact me first. When I realized it I contacted them and they reactivated my account, but I think it was a bad faith $$$ grab by the company. Stay away. Dishonest business people.
I purchased a microblading Groupon. Scheduled an appointment to get the service performed and 2 weeks later my eyebrows looked exactly like they did before the treatment. Two weeks later I went in for a followup and the employee told me that I received the normal service for the cost of the Groupon. It was advertised as a $350 treatment and full eyebrows, but she stated that I paid $100 and that was the value of the treatment I received. Some time ago this was a good value, reputable website to try new services and local businesses, BUT NO MORE!
My complaint is not about charging my card (after all, a card was never used).
My complaint is about MY money that is being held in my Ideeli account that they refuse to refund. I have never complained that they have charged my card. Quite contrary... they say that they attempted to charge my card and the charge as declined. The payment method that I used to make up the difference between MY money that is being held as a "credit" in my account is PayPal... no attempt has been made by Ideeli to access funds from my PayPal account!
I have attempted to use MY money that they will not refund on several occasions. Each time I receive a message that the order has shipped. Each time it does not. Each time I request a refund of MY money that is beingheld in MY Ideeli account. Each time I am denied a refund. If Ideeli cannot fulfill any of the orders that I place, all that they need to do is REFUND MY MONEY, bringing my account to zero. Pretty easy... they REFUSE!
I asked Groupon to give me a credit based on the fact that my father passed and I wasnt able to use my vacation Groupon. After going around and around they extended my groupon by ten days to destination over 4 houtrs away... This company is NOT kind or customer service frienedly and could give $#*! about their customers. From this point on I will NEVER buy another crappy groupon. I hope this happens to you Groupon Customer service and someone treats you just as $#*!ty as you have treated me. Your lousy deals are as shady as you are!
I purchase a Groupon for $124 dollars, however they charged me $188, when I called to complain they argued that in the fine print says that small non-refundable fee was going to be added, I don't know about that because $64 is not a SMALL fee. How about being transparente and add the fee to the total of the bill so we actually know how much we are being charge.
I ordered some jbuds(earphones) it said they were originally 89dollars which is a total lie! They sell them on amazon for 15 dollars and i paid 22dollars on groupon for these horrible earphones! They were broken when i plugged them in!
Im very pissed off and i plan to return them as soon as possible but i have to wait 24hours for them to get back to me! Ugh... i do not recommend this site!
I purchased a BLUE ANT T1 blue tooth for about $20 buck incl S/H as a back up.my Motorola died last week so i started using the BLUE ANT T1 this week and its not working correctly. Battery wont hold a charge and its just hanging up while ringing someone.
I have since sent my proof of purchase to bluant and they denied warranty saying groupon is not authorized reseller.
I have also ask GROUPON to either refund and or replace. They stated that due to not having any replacements available that they cannot accommodate me. Now that was earlier this week that i received both responses. GROUPON is now offering the same blue tooth for sale for the exact same price. Stating in the warranty that it comes with 1yr manufactures warranty. THATS A LIE!
Please be aware of what you buy and to check before you buy.
I will on the hand recant this statement providing either company does somethis about this issue.
Thank you
Been a long-term customer of Groupon, they seem to have recently changed their policy to not give credits for an expired Groupon even though the Groupon specifically states, you can always get your value that you actually paid. Merchant refuses to honor, Groupon refuses to credit! AVOID AT ALL COSTS. Lost over $200 on mine! No response to my request for CustomerService phone number. No response to my request for a supervisor!.
It seem impossible to joint groupon to solve a problem. I want to have an refund, their email doesnt work eighther the phone number. I was asking for a refund through the their website, no answer! Worse custumer service ever!
It's a good thing that Groupon's mobile site had a technical problem on Father's Day or I would have paid $10 more for couple hours on a SUP. Thankfully, Living Socials site was up to the task and I booked it immediately and enjoying the day in the sun. When I return, I will be removing Groupon from my Favorites.
Ordered 2 products and received confirmation the next day by email. The following day get snother email saying my account was disactivated due to suspicious activity on my account. The problem it seems was that I was having packages delivered to my son's address instead of mine. Called them as requested and after answering their questions, was told that my problem was being sent to a higher level. After 1 week and getting more infuriated, I asked them to cancel orders and refund my credit card. After another week still haven't been refunded. My credit card company say that I must wait 15 days after my originsl refund request to refund me. Well, in another 4 days I will be asking for the refund because Groupon seems to be a ripoff company. Customer service (France division) is the worst I have ever dealt with. I wonder why they are still able to sell products to consumers.
Ordered a Groupon, you really should not have to wait 24 hours to get your groupon. Card declined first (for $27 that is and NEVER declined), used another card and THEN I have to wait a day. Terrible experience, not even worth my time saving $30.
I ordered a groupon for photo Christmas cards from zazzle. They were ordered on 12/7, when I received the cards, they sent me any other family's photo. When they could not meet the deadline to get me my cards in enough time to send them out for the holiday they refunded me all expenses I had. They then returned the Groupon to an unused status a I was advised to contact Groupon directly for a refund since it would expire shortly after. When I first contacted Groupon they said they could refund to my credit card or Groupon bucks. I asked for the Groupon bucks. They then got back to me again and now said it was nonrefundable. When I explained what happened they basically said they couldn't do anything. I replied again and was told i could get a refund of an expired Groupon. Customer service is terrible. They still don't understand what the issue is. Will never use again and would advise all not to use them. The vender was able to make good on their side but not Groupon.
Do not buy from. One of the worst companys ever. I placed an order over a month ago and still don't know what is going on with it. I sent 2 emails to customer service with no response. HORRIBLE!
You've got to swim through hundreds of offers! Then insulted by those "silver" "gold" and "platinum" offers that you cannot bypass! There are bothersome!
I always use Groupon to get movie tickets... just double check the fine print... usually only good on weekdays and not the weekends but still a great value!
Can't get a refund even though credit card company.only get "Groupon bucks" which are trash that you can use to buy junk from China.f this POS company.they can suck on my Jimmy Johnson
I find some wonderful deals for some of my favorite places here... the only thing is that lately, LivingSocial seems to have more things I'm interested in.
Horrible customer service. They pride themselves on this but have consistently failed to deliver. I really do not see this business lasting another 3-5 years.
Seems like an interesting concept but I emailed them about 2 weeks ago to get some information about the services and still haven't received a response.
Overview
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
Thank you so much for being in touch via Site Jabber. I am sorry to hear about the issues you’ve had, and it seems like there are some miscommunications I can address here.
When you place an order on our site, we do not charge your card. We simply place a hold on the card for the value of the order, to ensure that the funds are available. That hold is temporary, and will drop off within a few days if the order does not ship. Because we do not charge you until the order has shipped, when your first order was cancelled, the hold was released. No money was ever transferred to our bank for that order because we could not fulfill it. While I am sorry that this occurred, due to the consignment nature of our business much of our inventory is sent to us by the manufacturers after the sales event has ended. If for some reason they find that a style or size we sold on our site is not available, or in lower quantity than originally stated, we will take orders on the site that we cannot fulfill. When that happens, we typically send an e-mail as well as issue a credit for the inconvenience. But please note that this credit is given to you by Ideel, and is not connected to the payment of the cancelled order. Your money never left your account, because the order never shipped.
Regarding the new order you placed, as mentioned, we authorize your card at checkout. Then, when it’s time to ship your order, if the hold has already dropped off, we’ll need to place a new hold on your card. When we went to do so, it sounds like PayPal refused the second authorization. This caused your order to go into a freeze status, and we sent you an e-mail letting you know the payment needed to be updated within 48 hours or the order would be cancelled. That e-mail message does begin by saying “We appreciate your business and hope to ship your order as soon as possible.” However, it then immediately alerts you to the issue: “Unfortunately, we are unable to process your payment with the information currently on file.” I am sorry for the confusion.
If you’d like to reply by private message with your e-mail address or an order number, I’d be happy to look into your order history and customer service interaction and help in any way that I can to help you get the items you ordered or explain in more detail what caused your orders to be cancelled.
Best,
Jason Faria
Director, Customer Service