GrouponReviews 5,291

I recommend deleting this app. Read the refund policy as the service is not built to support errors, but to simply take your money. I purchased an MMA class for two of us and when brought to the MMA class was informed that they are not accepting Groupons, however, I can join directly. After reaching out to Groupon for a credit I was informed that they would 'gladly issue groupon bucks'. Haha. I don't need Groupon to hold onto my MONEY. Just provide a refund to the cc they rapidly charged. Watch out folks... sneaky company.

Be aware of "Final Sale". I just paid over $100 for coupons for Architecture Tour of Chicago (boat ride) that turned out to be worthless, because I couldn't use them during Labor Day Weekend (which was the reason for purchasing) Then they refused to return my money because the sales were "final". What?! They cannot return my money I paid for an e-mail with bar codes I didn't use? Not to mention that it was just $7 off of original ticket price ($36 vs $43). I ended up buying another tour for $39 dollars directly from Wendella Tours & Cruises website. Total scam! Please do not use Groupon. Such dishonest company has to go out of business!

Purchase a resort deal online Groupon for room. No fine print was present when I got to the hotel to check in they told me I have to pay another large sum of money. Groupon is and scam I have no idea there has to be paid same amount resort said it was for booking on groupon. Their fee Resort fee top of that. When I checked with Groupon they told me that I needed to read your fineprint not everyone knows about their fINE print. Why CAN'T THEY
BE HONEST AND PUT IT IN PLAIN VIEW so you can see WHAT YOU ARE GETTING INTO. They did not want to return ANY OF my money. Obviously THEY ARE CROOKS IN DISGUISE. CAN'T TRUST THEIR Behavior.

Placed an order. Bank processed payment. Received email from Groupon that payment failed. Couldn't respond back to email. Called. Recording gave email address for questions. Email address failed. Received a failed transaction email everyday saying they would process again in a few days. Live chat with rep. They hung up on me. Live chat with rep. Said no charges due on their end. "No worries" said rep. I said I want emails and another payment to stop. "No worries" said rep. Waiting to see what happens.

We booked a Creek Cat Tour through Groupon for our recent trip to HHI. The company called us three days after original booking to tell us that when we booked their creek cats were down and that on that date, they were STILL down. We cancelled immediately, received a cancellation notice and requested a Groupon refund to the credit card issued within an hour of the cancellation. Groupon claims that the voucher was viewed and despite the cancellation notice, they refuse to issue a refund. I have informed them that the card used was not mine and that my boyfriend would like to be refunded in full. They will only issue Groupon bucks despite me telling them that after this ordeal I NEVER plan to use their services again. Do NOT use Groupon. If the company cancels due to COVID19 or maintenance issues after a certain time period (usually too late for you to do anything about it) they will NOT issue you a refund in full which will tie up your funds. Their customer service is the worst and they are not customer friendly. DO NOT USE GROUPON!

I ordered face masks from Groupon on May 7,2020. They charged my credit car immediately. I have been waiting patiently for my merchandise to arrive for almost 4 months believing the delay is related to Covid issues. Finally tried to contact Groupon to check on the merchandise to find out there is no customer service support any more on their website. Eventually I forwarded my complaint to their merchant customer support which looks like is still functioning. I received a reply about a week later giving me instruction where to click on the website for my order details. None of the instruction of phone numbers given to me are working. Left messages but no one is returning my calls. Tried to work with customer service chat, no response. Looks like Groupon has closed operations and is near bankruptcy.

I would absolutely put negative stars if possible. RIP OFF and their customer service is HORRIBLE! They are so rude and treat you like you're stupid. I accidently purchased something twice and immediately cancelled after a month it was still pending and so I reached out to the customer service chat. They said that I could only get a refund if I cancelled within three days- well that's what I though I had done since what I clicked was the only option on there. Then when I asked why my "credit" (the only thing they could do) was $10 less than what I purchased, they "ended the chat". Such disgusting customer service!

Contacted Groupon to inquire about a voucher I purchased that I was unable to use because of COVID restrictions. I spoke with the merchant and the merchant referred me to groupon's website that says they will cancel the Groupon, issue bucks and then I could repurchase a non expired voucher For the merchant from the current promotion. Groupon's website also specifically says they are "cancelling" and issuing Groupon bucks for this situation(can't use because of COVID).
That is false. They will not cancel and issue Groupon bucks in this situation. So, BEWARE if you are considering any purchase on this site.
I had a very long unproductive conversation with their customer support on this issue. I explained the situation, referred them to their website. They didn't care just said they will not refund. Thinking it might be a poorly trained service rep I asked them to check with a supervisor, but the said Groupon is not escalating this issue to supervisors.
So, buyer beware, do not rely on what this website says in the COVID section.

Buyers beware: Groupon has a slick process to snare customers for their merchants! Groupon makes you view the voucher in order to get to the merchant's details and 'fine print' - the 'fine print doesn't transparently communicate shipping costs, so you have to navigate to checkout to find out - a $4.49 sketchpad offer in Groupon would cost an additional $7.20 for shipping (merchant is Qualtry)- outrageous for a sketchpad! Try to get a refund? - No: Groupon says 'you viewed the voucher so we can't refund, trade or exchange" - but you couldn't find out you were being gouged by the merchant UNLESS YOU VIEW THE VOUCHER and started the redemption process! I've been up and down with Groupon customer service, with no change in outcome... very disappointed, and I will be sharing with anyone who will listen!

I was told that Groupon could not accommodate my request for a refund "due to current circumstances, which have limited our resources". I replied that "due to current circumstances, I am unable to use my Groupon". I think it's hypocritical that Groupon would use Covid as an excuse for not issuing a refund but Covid is not a good enough reason for me to not be able to use the Groupon. It appears that Groupon's position is that I should have gone to the restaurant and hacked Covid all over the place.

I used to use Groupon a lot - for local activities and it was great. But recently I was duped into signing up for Groupon select - a recurring charge you cannot cancel for six months. After the six months, it's impossible to cancel via the website, there is no link to unsubscribe. You get to talk to "customer service" via chat - who tries to hard sell you on not cancelling. And it's obvious that their customer service has been outsourced to India. SMH, won't be using them again.

The worst company I have ever had dealing with.
Sold us a vowcher cancelled by the seller. We contacted the seller who advised they have told groupon to stop selling this vowcher as ther are over subscribed.

Woprdt customer service I have ever come across, completely ignorant of customer care, and oblivious to the fact that this was a cancellation by the seller and refused to give us a refund, pretty much saying that the credit was as good as we was going to get.

They then asked that we contact ther reseller and get them to confirm to groupon that they cancelled the vowcher, so that we could then email groupon to confirm this.

SO BEWARE, you may have to do all the donkey work to get a refund as Groupon do not want to confirm that their sellers a valid or are actually offering the product groupon are selling.