Groupon

Purchased some tickets to take my family to a jumping house. I read all the fine print in groupon and the vendors website as well as calling the vendor to make sure both my daughters could jump since they are young. Because is groupon I only have so many days to use my offer. The day I decide to take my girls, the place charged me $80 because the groupon ticket did not included jumping for toddlers. Nowhere in neither website this is mentioned nor when I called them and told them my daughters ages. I tried to get a refund from groupon since in the end I ended up paying almost $200 when without groupon it would had been $50. Groupon was no help at all and refused to give me a refund. They suck!

Horrific customer service, no empathy, total scam and will never purchase anything from them again.

There 14 day refund policy is a complete scam because if you were to even call in 1 day after purchasing they purposely book you in after the 14 days to not give you a refund.

Its website says: 'If your experience using your Groupon ever lets you down, well return the purchase price of your Groupon, either as cash or as a Groupon UK credit. Simple as that.'... Complete LIE!

Groupon pretty much sucks. Their deals are not great and often have large strings attached, example, one deal was for a restaurant and only lasts 3 months, pretty restrictive if you only visit the town occasionally, and another required you do dine-in instead of take-out, yet another did not have nearly enough supply of the dufflebags being sold to meet the demand - is this overstock.com crap? My largest gripe is that when I wanted a refund after finding that the restaurant coupon was dine-in only, I only had 7 days to ask for refund, and after searching the site I found no way to do it automatically (apparently there is a way to do it yourself but the site is so confusing) I eventually emailed Groupon and did not hear back for about 7 days. They gave me a groupon credit instead of a credit card refund which is BS. So now I am stuck trying to find a decent groupon to spend the money, after I find it I am never coming back to this awful site. Stockholders sell.

I have found some really great deals on Groupon. My favorite ones have been those to try new restaurants in the area that offer a 2 for 1 deal. My problem is that I will by the deal and then for some reason not be able to use it right away. The old adage "out of sight, out of mind" definitely applies to me. The good thing about Groupon is that even if I miss the expiration date of the deal, the money I spent buying the deal is still usable at that restaurant. If anything, I wish Groupon would send more reminders of when you are getting close to expiration dates.

I ordered 2 separate times from Ideel and received my first item without problems. My second item was a Sue Wong dress on 7/3/15 that was to be delivered at last date on 7/15 at which time it is still pending shipment. I emailed and got excuse that it was not their fault but I give them credit that they did respond quickly in customer service. Later on 7/14 I check my on line banking and find that on 7/12 and 7/14 they charged me double for this item. I emailed them again and received email that they had received my complaint. The 24 hr response is almost over and they have not responded or taken one of the charges off. Is this some type of scam and how can I get this taken off if they refuse? Has anyone else been double charged for items? Be careful when you order items from this company!

This company is awful. They sent me the wrong products. Customer service was rude when I informed them of the mistake. I returned the products, I waited a week after it arrived at warehouse to contact them regarding my credit. They told me to wait longer- then they only credited me one product. I had to contact again. Did not get full refund until a month later. They're customer service correspondence is via email which I didn't like.

Use at your own risk. Pros: they do offer some great deals from companies you probably use daily but their are issues with this. Cons: In my opinion you loose relationships with the business by using a Groupon in their store. These business owners usually always loose money on these deals which groupon markets as getting them new customers. I think the owners turn on you for using groupon discount in their store. It is a good and bad site at the same time.

I have ordered many groupon goods and have generally been very happy. Even my mystery purchase was nice. I got a great headphone set. Once I received only one of a set of bamboo cutting boards and they simply gave me a total refund and let me keep the one they had sent. The only bad experience was with an inferior quality sheet set. They actually tore apart after just a month or so. Otherwise, I really have enjoyed my products and groupon's service.

Ordered some dresses, they were too small. Sent back, was issued a credit to my account. I knew I would probably not order anything else since their clothes run so small. I emailed them, they said they don't do refunds, only credit to the account. 2 years later, my credit in my account "magically" disappeared. Contacted them regarding this, and was told since another company bought them out I was out of luck. Tried to dispute on my credit card side, but unfortunately since I had closed that credit card account, they could not do anything about it. So I'm out $69. Not a lot, but not exactly small change. STAY AWAY...

I bought a voucher from them, I had 3 month ahead to use it, then after 2 months I tried to get in touch with the company which was a beauty salon, they did not respond my phone calls. So I emailed them about the issue, first time no response! Second time they told me that they are sorry for not informing me, the beauty salon just closed! And offer me with my money back.
But a thing is they should be responsible for what they offered, notify me by mail or phone call and automatically repay me, not waiting till I email them 2 times!

I put some money into groupon many years ago and have asked several times if I could have my money back. They just say no and state "it's our policy" and don't even care to ask why... Three times groupon has taken my groupon bucks (my money) due to lack of account use. That is stealing! After hours of emails they do put my money back into my account as groupon bucks. Customer service (only by live chat or email) is horrible and I am being kind. For the last 5 years of many experiences I have not once received good service. In an attempt to use up my remaining bucks I purchased Sams Club Membership but it would not go through pointing to my account billing and to change my card---I am paying with my bucks. Okay I get it they want a card as back up so I live chat which to get an answer back in a timely manner seems impossible for them. Bottom line, stay away if all possible unless they get a new CEO b/c it starts at the top.