GrouponReviews 5,291

False advertising — no discount given, but instead an upsell. Bought tix to a local amusement park that turned out to be way more expensive than buying directly.

First time user… and last.

Groupon had a hammam experienced listed from Crystal Palace Spa on Edgware Road- costing £240 for a 90 minute service for 2. The photos reflected the price and looked decent.

When I went the entire place smelt of sewage and it was a health and safely hazard. There was dirt everywhere, broken windows, unclean showers and dirty laundry on the floors. My service finished after 60 minutes not 90 as advertised

When contacting groupon for this misleading advert to get a full refund/compensation they refused. This multi billion dollar company neglects their customers and posts fraudulent services.

I felt unsafe and unsupported by groupon

They continue to disregard my experience or refund me let alone make sure I am ok or amend their services correctly online to reflect truthfully

Somehow I 'bought' a groupon to a place I would never want to go -- maybe my phone did it somehow? But I did what was required to get a refund immediately -- I didn't want 'groupon credit', I wanted an actual refund -- so I was directed to chat. No one showed up to start the chat for several minutes, and when they did, there was NO BOX for me to respond in! I couldn't respond! SO I wrote them an email at the site requesting a true refund, received an automated response promising a substantive response "within 24 hours", and since then -- about 28 hours -- I've received only ADS from groupon, no actual response. Just LAME and untrustworthy and I will unsub directly after finishing this review.

I purchased tickets at Orlando Universal Park. My voucher stayed pending where I had to repurchase. $600 spent twice in one day because my order never uploaded. The box office at universal couldn't do anything because they needed to see the voucher which was pending and of course Groupon takes 24 hours to respond to messages. I was able to figure out how to do a live chat but they weren't any help. This order stayed pending for a total of 6 days. Eventually my case got transferred to the resolution department where I was refunded 7 days later but it's been tough trying to prove my case and call my bank numerous of times. I advise anyone to purchase tickets from the box office itself. This was a lot of money I wasn't letting go of. And I have never had this type of problem with Groupon ever and I was a loyal faithful customer. Maybe a glitch in their system they need to work on but who knows. They kept telling me to check my cookies on use a computer like how when I'm at an amusement park in line to achieve tickets with my son by my side. I'm happy to have my money back 7 days later but be cautious.

Groupon - scan. I paid them money for tickets, but didn't get it. Customer service can't help me with it. They said me, that I will get my tickets from seller. But Groupon is seller. I paid money to Groupon. I spent 7 days dealing with an incompetent support service that does not want to solve the problem and does not send me tickets. In one of the messages they wrote that they did not have my tickets. So, they are scam.

I need done return because size has been wrong, but not contact anything. I did sent 5 email or chat no action

Bought parking voucher,got sick,didn't use so expired.Won't refund and can't talk to human. Pathetic

They took my money and told me it expired. When do money expire? Been waiting on manger but no response

I bought 2 concert tickets then checked a month later purchase was wiped clean kept my money they have no number to contact them only a email they don't respond

I searched the Groupon website for tickets to Seattle's Space Needle and chose tickets for six people. When I attempted to purchase and entered my cc info and selected "order" the website stalled. I waited and waited and finally hit the back button and tried entering the info again. It seemed to go through but I found that I had purchased six tickets to the One World Observatory in New York! I did not search for New York and had no intention of going there. I assumed this would not be a problem and that Groupon would refund my purchase. I went through the process again - this time successfully. I asked Groupon to reverse the One World tickets but they refused. Finally, a supervisor said if I got permission from One World to refund the money they would do so. In the meantime, I went back to the successful Space Needle tickets and canceled them all as I did not want to deal with Groupon. Groupon refunded the purchase for all six.
I asked One World in writing if my money could be refunded and they responded with a very nice letter giving Groupon permission to refund the purchase. Groupon went back on their statement the charge would be reversed and refused to do so.
I filed a credit card chargeback. Groupon told Capital One that ticket sales are final and no refunds are provided. Obviously this was not true as the charge for the successful Space Needle tickets, which had the same "All sales are final" language was reversed. It simply is not right to keep money for something purchased by a consumer which they had no intention of buying or no way to use.

After purchasing a Groupon, scheduling an appointment through their link and confirming through text messages they sent to me (2x). I was told "tough luck". Now the very cryptic request on how to obtain a refund. Has finally replied stating that they have "escalated it" and I'll hear back in a week. So to sum it up…. They have no problem stealing your money and wasting your time and gas…. And I'm left at the mercy of them "investigating" to see if I'm eligible for a refund. DO NOT BUY! They have zero idea nor care on keeping a consumer happy…… pic shows they kept confirming and then when o showed they say "sorry we tried to call… see if Groupon will refund you but we can't"

I used Groupon for years and spent over a thousand dollars on past deals, so I trusted that they had their patrons best interest in mind. Unfortunately, this was not the case.

The most recent Groupon I bought had additional stipulations added by the merchant that were not included in the fine print on Groupon. Instead of helping me, or at least adding the additional fine print to the Groupon, they basically told me I was out of luck.

So, never again will I let Groupon scam me, and hopefully you will not fall for their scammy deals either. It's one thing to sell a coupon and have the merchant make additional fine print without Groupon knowing, it's quite another for Groupon to knowingly sell deals that do not have all the fine print listed, and then leave their customers in the lurch.

I bought Groupon for a synthetic oil change, but, when I came to a place to change oil, the workers were rude and asked me to do another appointment. So,I went to Jiffy Lube. My Groupon expires before my need for a next change. I sent an e-mail to customer care, asking for an option to trade in this Groupon.I got the answers from 4different people within 4 days.advising me some nonsense, and asking me questions, but never checking my answers, going in circles.

When I travelled to US, I bought a groupon voucher for a local activity. However, it took a day for the groupon to show up as available to use in the app. By the time I had to leave and unable to use the voucher. Their custom support is hard to get and agent is rude. It is better to avoid this company.

Merchant was not honouring service. After a year of dealing with this behaviour and losing out I contacted Groupon for the remaining balance. Their reps Amir and Rahul asked for information. When I gave it to them they then told me I had to deal with the merchant. They then refused to help in anyway and couldn't answer why they wouldn't help.they also wouldn't open a complaint dispute. Don't buy from Groupon

Groupon processed my purchase immediately, and by this, I mean they took the money immediately. I never received a voucher and I even received a text message from the merchant saying they are having a problem with Groupon and if I still wanted the service I would have to pay out of pocket and fight Groupon to get my money back. Are you freaking kidding me! You cannot call Groupon there are no people. The only way to email them is through their site so there's no tracking.

I bought adidas coupon of their site and it was ok in the moment of purchase. I tried to use it couple months later it says it's empty. So I contact their support without any hopes but you never know. Omg what a dreadful experience it is. They ask me for all details, then they stop answering, then they tell me to contact adidas directly(?), then adidas redirects me back rightfully so because they are not seller of the gift card, then groupon ignores me for couple of messages, then they ask for all details all over again, then they send me to adidas, then after I explain that I already went through all this they ask me for all details about gift cards again and finally they escalate my ticket.

First think when ticket is escalated, guy redirects me to adidas. Ok I explain for like 5th time that adidas doesn't want to do anything with my order on groupon site, he tells me to go to phyiscal store. He is not even pretending to try to help, just trying to answer a mail and move on. I explain that I'm not able to visit phyical store location then he gives me great idea:

Contact adidas directly.

I didn't have any hopes about recovering my gift card when I contacted them first time but their attitude towards clients is something unparallel in my 20years experience on the internet.

A groupon appeared in my stuff and they did not want to resolve the issue. Dealing with customer service in India is a nightmare.