• Groupon

Groupon

Write a Review

Overview

Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.

  • Service
    652
  • Value
    598
  • Shipping
    444
  • Returns
    509
  • Quality
    515

This company does not typically respond to reviews

Positive reviews (last 12 months): 2%
Positive
2
Neutral
0
Negative
100
278
See all photos
How would you rate Groupon?
Top Positive Review

“Sketchy”

G u.
1/2/24

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

Top Critical Review

“So hard to make a review on groupon have sent this to Mystery Flights no reply... want all to know.”

Ange F.
10/27/24

We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!

Reviews (5,267)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1519) credit card (285) phone number (152) customer support (178) store credit (79) coupon site (14)
Thumbnail of user yeseniab
1 review
0 helpful votes
  • Send Message
March 21st, 2012

Ideeli's the best!
It never fails to disappoint me!
You guys rock! :)

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi Yesenia,

Thank you so much for your comments! I am so happy to hear that! If I can ever be of assistance, please don't hesitate to send me a message. Happy shopping!

Best,

Jason Faria
Sr. Manager Customer Service

Thumbnail of user reginae1
6 reviews
9 helpful votes
  • Send Message
December 10th, 2015

Found Some good deals on there. Especially concert tickets.

Thumbnail of user shervonm
1 review
2 helpful votes
  • Send Message
December 8th, 2015

Never received order or refund this site is full of s***.

Thumbnail of user emilyb65
2 reviews
3 helpful votes
  • Send Message
December 5th, 2015

They have always given me quick and helpful service

Thumbnail of user marisas5
2 reviews
2 helpful votes
  • Send Message
December 4th, 2015

Love this site. Always on time (an early sometimes), great quality and prices!

Thumbnail of user adriennen2
5 reviews
1 helpful vote
  • Send Message
December 3rd, 2015

Groupon is by far the best discount shopping website. Could not shop without it!

Thumbnail of user amyc67
6 reviews
6 helpful votes
  • Send Message
November 1st, 2015

I have found the best services and products from using Groupon.

Thumbnail of user andrem1
3 reviews
1 helpful vote
  • Send Message
April 1st, 2011

I simply love this place. Great deals every day! Real deal

Thumbnail of user maryj128
2 reviews
6 helpful votes
  • Send Message
November 17th, 2015

I always order stuff through groupon, best site ever!

Thumbnail of user jeanettes4
1 review
1 helpful vote
  • Send Message
November 2nd, 2015

They cannot and refused to refund your money after 30 days.

Thumbnail of user delmas2
4 reviews
7 helpful votes
  • Send Message
November 1st, 2015

Both times fast shipping, good communications. Perfect products

Thumbnail of user elenak20
5 reviews
5 helpful votes
  • Send Message
October 20th, 2015

Must try this site. You can get an amazing deals for a fraction of the price!

Thumbnail of user tonyap3
1 review
0 helpful votes
  • Send Message
October 16th, 2015

WARNING: If buy from Groupon and return the item you only get Half your money back not a full refund.

Thumbnail of user kylen10
11 reviews
4 helpful votes
  • Send Message
October 15th, 2015

I got a laptop from groupon it was not what the picture showed.

Thumbnail of user marlinc3
2 reviews
2 helpful votes
  • Send Message
October 13th, 2015

I have ordered about 22 things on Groupon over the last year. It has worked out great for me.

Thumbnail of user jayv23
4 reviews
11 helpful votes
  • Send Message
September 24th, 2015

Respond to all requests and assist in resolving issues

Thumbnail of user lindac129
6 reviews
16 helpful votes
  • Send Message
September 21st, 2015

Groupon offers fantastic deals, I have been on many and always happy.

Thumbnail of user jaden20
1 review
1 helpful vote
  • Send Message
September 11th, 2015

I bought teeth whitening kit on groupon more than month ago and I've never received it.

Thumbnail of user annep29
2 reviews
11 helpful votes
  • Send Message
September 10th, 2015

I love this site, so many good buys and the service is exceptional.

Thumbnail of user terrij3
1 review
1 helpful vote
  • Send Message
September 24th, 2013

Cincinnati underground tours does not recognize their coupon.

Thumbnail of user scottc33
27 reviews
54 helpful votes
  • Send Message
September 9th, 2013

This site was a big disappointment! Don't waste your time.

Thumbnail of user erika38
1 review
3 helpful votes
  • Send Message
March 9th, 2012

I ordered 4 tickets, but the website only registered 1

Thumbnail of user silvijad
1 review
0 helpful votes
  • Send Message
August 30th, 2022

Assistenta clienti nulla Non sono pronti a aiutare se sbagli con il aquisto. Ho comprato i biglietti per il parco Follonica e loro non volevano fare il cambio per il parco Ceccina che era piu vicino da nostro apartamento.

Service
Thumbnail of user stefanybrissetbaldeonrojas
1 review
0 helpful votes
  • Send Message
September 11th, 2023

TENER MUCHO CUIDADO Y QUE NO LES PASE A NADIE.

Mi nombre es Stefany
El día de hoy han realizado con mi tarjeta 3 compras que nunca en mi vida las he hecho yo, dejo constancia que el día de hoy 11-09-2023 a las 23:00 pm se han realizado las siguiente operaciones por ESTAFADORES por un total de 52,18 €.

www.groupon.es
Hoy
14,99 €
Autorizada
www.groupon.es
Hoy
14,99 €
Autorizada
www.groupon.es
Hoy
22,20 €
Autorizada

Me siento perjudicada y esto esta dañando mi salud.
Por que entiendo que para pagar con una tarjeta de crédito, necesitan datos personales, no entiendo como ha podido clonarme al 100%.

Espero que por favor se pongan en contacto conmigo lo más pronto posible, eh dejado un correo a su plataforma.

Gracias!

Thumbnail of user josel138
5 reviews
0 helpful votes
  • Send Message
March 5th, 2017

Es una muy buena página para disfrutar de algunas ofertas, aunque otras "ofertas" no sean demasiado buenas. Es una página de orientación para algunos gadgets.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

How do I know I can trust these reviews about Groupon?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Groupon?