GrouponReviews 5,291

Purchased tickets for a show that was not scheduled at the venue. Asked Groupon for a refund the day after, which they still have not provided. Will never use their services ever again. I know there were other people at the venue they did the same thing to; and I'm sure they did the same thing to them. FRAUD for sure!

I purchased an air duct cleaning from Elliott's Air Care. According to the site, they service are within 110 miles Newark, DE. I'm located less than 90 miles from there. When I called to make an appointment, I was told that my area is not serviced. It's virtually impossible to get a refund on your credit card. Now I'm stuck with useless Groupon bucks.

I went online and got Groupon Sam's Club Membership. Then I saw the automatic renewal every year and decided to cancel within 10 minutes. There was no customer service to help and the phone number that I got from my Capital One card was no good. I got no answer and recording said it was a restricted number. Plus there is no address or manager for Groupon. Is everybody foreign? So my Capital One let me dispute charge and remove charge. THEN, 2 months later Groupon put the charge back on my account and Capital One refuses to help. Since it is a renewable charge, they can take out of my card every year. I don't even have a Groupon Sams card, since I said I didn't want it. So, I am out of $60, and God knows how much more trouble I'm going to have to deal with. I wish I had researched Groupon before now. It looks like a bunch of bad reviews.

Groupon used to be great, but not so much anymore. Now you have to worry about being able to reach the seller or if it's even a legit location. Yes, it happened to me. I ordered a Groupon and was unable to reach the seller so I drove to the location, but I wasn't able to find that seller, what I did find was a bank. Definitely not what I want it. To make the situation even worse, Groupon makes it very difficult to refund your money. Also, the prices are not that much cheaper anymore. For example, Groupon is selling air tax for $118 but you can get them for $80. I found a lot of overpriced items on Groupon, so I came to the conclusion, just because it's on Groupon. You are not necessarily getting a great deal. Actually, just the opposite. So I came to the conclusion that Groupon does not offer great customer service, and does not screen the sellers like they should. I did remove my Groupon app and will not use them again.

Accidentally bought wrong groupon, tried to get help from them, they wouldn't even contact me back, do not buy anything from Groupon

Took a family trip to Branson MO. Wanted to book several shows before visting to ensure availability. We wanted shows that younger kids would enjoy. So we got there on a Wednesday and purchased tickets to an amazing illusionist. Fast forward to Saturday evening we had purchased tickets thru groupon for an Acrobatics show. We stop at the box office to retrieve our tickets only to be told that groupon had the show date wrong. So the box office apologized as they should and stated that they had reached out to groupon on several occasion to let them know that they were selling tickets to a show that was not playing on this particular Saturday evening. The box office tried to make it right by allowing us to enter the show that was scheduled for that evening but it was the illusionist show that we had already seen on the Wednesday before. They also offered the next scheduled show for the acrobats as they would honor the tickets from groupon but we were leaving the following morning.

So we reached out to groupon once we returned home to get a refund, to no avail. The theater was more then willing to also work with us they gave us the managers name so groupon could call them to verify the show we purchased tickets for was not playing that night. I am furious at what i thought was a reputable company would not be able to offer a refund. Especially from the sound of it the theater reaching out to them to let them know they are selling tickets to a show that was not playing on the evening that was stated. This is the first review i have ever left, I am just very mad at the whole situation.

I bought something as a Christmas gift. It was defective. An agent emailed me and said they would send a prepaid shipping label. I called and emailed for 2 weeks but did not receive a label. Then they emailed me and said it was past the return period, and I'd have to return the item myself. It was a heavy item and cost me $40 to return. Absolutely horrible costumer service. Groupon obviously only cares about $ and doesn't give a crap about customers. I will NEVER use Groupon again and highly recommend all consumers stay away from Groupon.

Signed up for their new Groupon+ Dining Cashback program, made purchases and received confirmation they were recorded, however, the company hasn't paid a dime in cashback. Two weeks now I've gone back and forth with their outsourced scriptreading bots and copy and paste morons and still no resolution. They haven't a clue. They actively prevent customer from contacting actual company reps. There's no phone number to call. Just endless copied and pasted BS. Even BBB and Social Media complaints have gone unresponded to

What a nightmare to deal with groupon customer service, seems like all of them working abroad and dont know what customer service is. My provide doesnt have much availability, cant reac h on line and the booking link is broken, so i tried for several days and now asking to refund my groupon and all they say it out of cancellation window. I used groupon service in UK for 7 years and never encounter such poor horrible service. Be aware, never will do it again.

I purchased 1 certificate but was charged for 7. Groupon max is 2 for this vendor. Groupon refuses to refund.

I purchased a Groupon as a Christmas gift for my daughter, when I went to print it out it was marked redeemed. I obviously had not redeemed it. I did some research and found out the company has done it to everyone the purchased this deal. Groupon has been alerted several times that it was a scam and did not shut it down. I reached out and they basically said they couldn't help I needed to get it fixed through the vendor. This vendor literally didn't exist. After much back and forth they finally agreed to refund me in Groupon bucks. I go to my account and they have refunded the replace deal I purchased and always have for Christmas.
I reach out and they say they'll escalate it.
I never hear back. They completely ignored my requests and don't respond. There's no other way to contact them.
This is why they'll failing.
Just the worst.

Don't use Groupon!
They eat our money for no reason!
During the Thanksgiving holidays, I went to Groupon and got movie tickets to Regal Cinemas in November. The code could not scanned at the theater, so I informed Groupon customer service that evening. A couple of weeks later, they replied and asked me to provide a copy of the tickets. I provided my bank record. Since then, they have never given me any reply so far!

Be careful ya'll... purchased a Groupon in November. I have called the merchant numerous times to try to schedule as required in fine print. They have only called me back one time out of the many times I have called. I cannot get an appointment as they keep telling me the doctor is in another state and not available. I asked Groupon for a refund or credit for this and they refuse to help.

I paid for a water park tickets on groupon, planned my entire birthday trip around it.
When we arrived we realized about million other people bought their tickets on groupon - which meant hours of lines just to get in, not to talk about lines inside the park!
This made no sense- we decided not to spend our day waiting in line - but guess what? Group on have NO costumer support to call - you can only email them. Every 3-4 days some idiot writes back with a line that is not related to your issue - and you have to re explain your issue! At some point they even deactivated my account - by accident! Now they refuse to refund me - so that's $200 down the crapper! I can't believe they haven't been sued yet!

After buying a groupon for a dog collar I noticed it was not working. I contacted groupon and the company. Both are telling me its not their problem. Groupon has now informed me they will not refund the money even though they know the code isnt working. Save your money and just order from the company itself. Bad customer service

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

I gave one star due to the absolute terrible Customer service. This is for purchasing Groupons for a local service. You can't request a refund or trade in voucher for Groupon bucks anymore. They make it near impossible to get help, and you can't reach anyone in person or by email. It's all done by chat, which does not resolve your issues. BEWARE of purchasing local deals!
I will not purchase from them again!

You really need to do your research thoroughly before making a purchase. The merchant's operation hour is impossible to schedule appointment and I purchased within a week, did not open the voucher, still not getting a refund. Also, most merchants charge same price in their office without a Groupon. So it's kind of not worth it to purchase a Groupon.

Been a long-term customer of Groupon, they seem to have recently changed their policy to not give credits for an expired Groupon even though the Groupon specifically states, you can always get your value that you actually paid. Merchant refuses to honor, Groupon refuses to credit! AVOID AT ALL COSTS. Lost over $200 on mine! No response to my request for CustomerService phone number. No response to my request for a supervisor!.

I bought a 90 minute massage and facial from Groupon for $132 in August, 2023. The "business" is Kebeauty and they have 17 5 star reviews on Groupon. After calling the massage parlor several times and leaving several voicemails, none of my calls were returned. I reached out to Groupon to request a refund, because the Groupon is due to expire shortly. Groupon let me know that they were able to reach the business and the business has been too busy to schedule me. I am still unable to reach the massage parlor to schedule and can't review the Kebeauty Massage parlor until the Groupon is used. I wasted $132 on this scam and am hoping no one else falls into a similar trap. Buyer beware!