• Groupon

Groupon

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Overview

Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.

  • Service
    652
  • Value
    598
  • Shipping
    444
  • Returns
    509
  • Quality
    515

This company does not typically respond to reviews

Positive reviews (last 12 months): 2%
Positive
2
Neutral
0
Negative
100
278
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How would you rate Groupon?
Top Positive Review

“Sketchy”

G u.
1/2/24

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

Top Critical Review

“So hard to make a review on groupon have sent this to Mystery Flights no reply... want all to know.”

Ange F.
10/27/24

We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!

Reviews (5,267)

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Reviews that mention popular keywords

customer service (1519) credit card (285) phone number (152) customer support (178) store credit (79) coupon site (14)
Thumbnail of user katl62
1 review
1 helpful vote
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March 10th, 2017

Was told that I would not be given a refund after the company closed down! Apparently, it was my fault this shady company didn't answer phone calls or respond to emails. Then a girlfriend of an employee finally emailed us and said they were closing until further notice (in her extremely broken English). Groupon claims this is non refundable. Good job Groupon! Good use of common sense!

Thumbnail of user margaretm96
1 review
1 helpful vote
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January 22nd, 2016

DO NOT waste your money. FTD delivery fees are 22.50 alone. Groupon cost $15.00 for $30.00. Worth. Limited time 2 weeks to use took more than 1 day for same day delivery florist who picked up order was miles away in next town. There were 3 florists within a mile of hospital. Would have been better with in house hospital florist shop

Thumbnail of user lisaf356
1 review
2 helpful votes
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November 23rd, 2018

You only have 2 hours to cancel. I was literally 5 mins past and nobody answers their phone and online chat isn't always available. Now I'm stuck with 2 mattresses ordered in error because of fine print. No refunds... stick with Amazon u can't go wrong on service or price!

Tip for consumers:
Read the fine print!!! Very misleading. Customer service is hard to get in touch with and not very acconodating.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogern53
1 review
1 helpful vote
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June 15th, 2018

More times than not have I been left holding a Groupon which is worthless since the company doesn't honor them, is unavailable or simply gone out of business. Well, I have learned my lesson... I am not going to do it again no matter how good the deal. As your Mother always said "You get what you pay for"

Thumbnail of user marya104
1 review
1 helpful vote
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December 30th, 2013

Wow. The negative comments are shocking to me. I've been a loyal customer since the beginning. I have never had any problems with items or service. I once did not receive an item. I told them and was immediately credited for it. All my purchases were in excellent condition and of very high quality. Maggie London, Desigual, Casual Couture, Hale Bob, Joyous & Free and Sue Wong are just some labels I like and have bought from here. I'm a savvy shopper and can see if the garment is made well. I also care about fabric and look at the photos very well for indications of craftsmanship. Ideeli sells high/medium/lower quality items, as does any company. I get so many compliments on my wardrobe and 75% of my wardrobe is from ideeli. I loathe shopping in stores so ideeli and amazon are my go-to shops.

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi Mary,

Thanks so much for choosing to give us your feedback on SiteJabber. I'm thrilled to hear how much you like shopping with us and that you enjoy the brands we sell. If you have any further questions or concerns please do not hesitate to reach out to me. Thanks for being a part of ideeli.

Best,
Jason Faria
Director, Customer Service

Thumbnail of user tims84
1 review
0 helpful votes
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July 23rd, 2015

Ordered product 17 days ago. No shipping info provided yet. Contacted cust service via email. Got a response saying someone would respond within 72 hours. Called live support... agent could not tell me anything because a "service request ticket was filed and it was less than 72 hours" Unreal. Is the US Government running this place?

By the way... ordered from Amazon two days ago... my package will be here today.

Thumbnail of user christinar26
4 reviews
2 helpful votes
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November 6th, 2015

Bought something on their app expecting that it would take a while with everyone standing impatiently but i was gravely mistaken.

They had a huge area where guests can sit and relax by and an organized system to follow. Took me less than 15 minutes to get my purchase!

Thumbnail of user steves150
2 reviews
1 helpful vote
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May 9th, 2015

Used Groupon until they forced me to view X-rated products for sale without my consent. Would not let a child use the application unless you want them to see vibrators, ejaculation items, vibrating panties, etc. Is Groupon in such financial trouble they have to compromise their company valued.

Thumbnail of user petterj2
7 reviews
2 helpful votes
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February 12th, 2015

Groupon is only ultimately good for a limited spectrum of buying already well known quality products at discount but not for anything else being sold because as some else said it doesn't seem like they investigate the offers, enforce consumer rights and or guarantee from fraudulent vendor activity.

Thumbnail of user stephenk71
5 reviews
8 helpful votes
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October 17th, 2016

I'm amazed at how frequently I find deals for the things I want to do through Groupon! If there is a show or event in town that interests us, we always check Groupon first, and have saved a good chunk of change already this year! :)

Thumbnail of user verys2
1 review
3 helpful votes
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May 22nd, 2017

This company has the most disappointing customer service I have ever experience. Please don't believe all these 4,5 stars fake reviews. Save yourself time and money and do not purchase with them. I know I never will after so many disappointments.
If if sounds too good to be true it probably is.

Thumbnail of user ch2171
1 review
1 helpful vote
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February 24th, 2012

Hmmm... was just about to place my 1st order, but thought I'd check reviews first. Doesn't look good... I've considered that most bad experiences are posted, and everyone has their own opinion. What got me is the response to these reviews have come MONTHS later! Poor reflection of customer service, and an inferior company who needs to establish better social media performance. My time is too valuable...

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi C H.,

Thanks for sharing your feedback. We welcome all comments, both positive and negative, as it helps us to improve the ideeli experience for our members. I try to respond to all messages in a timely manner on Sitejabber, and will always work to make things right for each member. If you ever have any questions, feel free to send me a private message here, or to email us at support@ideeli.com. We're glad to help. Hope to see you on ideeli!

Best,

Jason Faria
Sr. Manager Customer Service

Thumbnail of user phillipd10
1 review
1 helpful vote
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January 5th, 2014

Offer services and dont provide services that they sell you. The story is way too long but I promise to never do business with this company again. I recommend staying away from these thieves altogether.

Thumbnail of user rachelh130
5 reviews
3 helpful votes
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June 27th, 2019

I've purchased a few deals from them before. Got the deal in the timeframe promised. Advertise discounts to local merchants, and received exactly what was promised! Thank you Groupon for being honest! Love it!

Thumbnail of user jans901
1 review
4 helpful votes
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November 7th, 2022
Verified purchase

I purchased a Groupon for LegacyBox 2 hours ago. $125 groupon for $39. At checkout my groupon wasn't accepted. I could have saved 1/2 by using LegacyBox's Black Friday $8 per tape offer. Even the shipping was deeply discounted
Also, groupon does not make it easy to leave a review on their site - wonder why? And customer service took me into the same rabbit hole. Disgusted!

Tip for consumers:
Don't use Groupon for LegacyBox!
LegacyBox website offers a much better discount on product AND shipping.

Products used:
I was forced to use a groupon I purchased, and didn't realize I would save more by using the website/LegacyBox directly. I've lost $39 to Groupon - there was no way of knowing this until I reached checkout/LegacyBox

Service
Value
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Thumbnail of user ebii1
2 reviews
0 helpful votes
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February 2nd, 2022

Ordered set of 48 brush heads on January 12th the product not delivered after 8 days, sent more than 10 times emails to: *******@groupon.com
No response / no product and no my money back in one word: they are scammers!

I don't advise anyone to buy from groupon just a headache

Tip for consumers:
if you are looking for a headache continue with propon online purchase

Products used:
set of 48 brush heads

Service
Value
Shipping
Returns
Quality
Thumbnail of user hb1
1 review
13 helpful votes
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April 24th, 2010

Discount sites like Groupon are sure to fail because their model preys on desperate businesses. They may be profitable, but it simply isn't sustainable. They persuade desperate businesses to offer steep discounts, and then take half the face value of any coupons sold. The business is left with a loss, and Groupon profits by doing nothing more than taking advantage of one's desperation. These leeches can't fail soon enough for me.

Thumbnail of user jeremyg
107 reviews
581 helpful votes
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November 24th, 2011

I've never dealt with Ideeli's customer service department so I cannot confirm or deny the issues raised by other reviewers. However, my friend used Ideeli to book for me an amazingly discounted hotel room in Las Vegas for a weekend. Ideeli's discount personally saved me a few hundred dollars, which in my book is pretty good. And this didn't factor into my review, but almost all my female friends are big Ideeli fans.

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi Jeremy,

I'm so glad you took advantage of one of our amazing travel offers. Thanks for taking the time to share your feedback. Should you ever need assistance, please don't hesitate to reach out to us at support@ideeli.com.

Best,

Jason Faria
Sr. Manager Customer Service

Thumbnail of user martys17
41 reviews
125 helpful votes
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May 18th, 2015

Yes, the luster has worn off this "gem". Interesting concept and the deals were good... in the beginning. Now, well, my advice is to move on. Sure, sign up, give 'em your email and get flooded with more useless junk mail and then try to "opt out". Psst... they don't understand "opt out". Nonetheless, this should be a "pass" for you! There, you've been warned.

Thumbnail of user terryp31
1 review
2 helpful votes
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December 9th, 2014

I bought a weekend getaway to Niagara Falls. Scheduled my visit for 11/21/14. In the few days leading up to that Friday, the Buffalo area got hit with eight FEET of snow. The New York State Thruway was closed. No way to get through Buffalo (we were coming from Rochester), I had to cancel my reservation. My fiance and I are both 60 yr. Olds; not smart for us to be trying to navigate through snow covered roads that the NY State Police say not to drive on. I contacted Groupon to see if they would help me get a refund due to these extraordinary circumstances. Their reply; "read the fine print; no refunds". Think they would at least work with me to get an exception to the "no rescheduling" restriction? Like we already told you; read the fine print. I'm out about a hundred bucks, and Groupon will never get another dime from me.

Tip for consumers:
Here's my tip. Use any of the other sites available for this type of transaction.

Service
Value
Thumbnail of user gaganc
1 review
1 helpful vote
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July 20th, 2015

I get email with promo codes, but when u try to use them they don't work. My question is why do you advertise promo code with items which are not eligible... This is all fake and just trying to bring people shop thru their websites...

Thumbnail of user amandab11
1 review
3 helpful votes
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October 22nd, 2011

Paid £450 on July 14 for 2 memory foam mattresses which I still haven't received [now October 23]. Contacted Clouds who eventually emailed me back to say my order had been lost in transit and promised to despatch my order and reimburse delivery [£50] - I have received neither!

Contacted Groupon who said they would issue a credit note valid for 6 months - Don't think I could spend £450 in 6 months - don't want to buy things for the sake of it but can't afford to lose it either

Over 45 days so paypal not interested - not sure where to go next!

This sucks! :(

Thumbnail of user katheriner281
1 review
0 helpful votes
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June 18th, 2021

Worst customer service I've ever received and I'm 40! They are misleading and will do whatever it takes to steal your money! I'd rather pay the extra $30 knowing I got good service than save it by using Groupon!

Products used:
Golf

Service
Value
Shipping
Returns
Quality
Thumbnail of user vincentn70
4 reviews
12 helpful votes
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May 11th, 2023

My wife accidentally pressed the "buy" button on her phone. That's it. The sale was final. She contacted them literally 30 seconds later to undo the purchase. That case has been lingering for 3 weeks now. Paypal wouldn't help us, Groupon wouldn't help us. An accidental click of the button turned into a 100+ dollar loss because those scammers had a "no refund" policy. It was as if you're in the store and you put back something expensive you just took of the shelf because you changed your mind and the person running the store telling you. "Nope. We've got your money now. No refunds." We didn't even intentionally buy it. 30 day money back is okay. 30 seconds no money back is ridiculous. What a piece of trash company. Come on, man. Attached the images from the rude conversation she experienced while she was trying to undo an accidental tap on her phone.

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Thumbnail of user amyh57
1 review
2 helpful votes
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January 4th, 2015

Buyer beware! My daughter-in-law purchased 2 $25 gift cards as Christmas gifts. When we went to use one of them, the card had a remaining balance on it of only $5.32. Evidently it had already been used by someone.

Service
Value
Quality

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From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

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