GrouponReviews 5,291

I lost my job do to this pandemic and before this I purchased dental cleaning through Groupon. I contacted them and asked for a refund and the manager approved it. It's been three weeks since that happened. I went back on the site and contacted them again to see what the issue was and the representative told me that there was nothing she can do and also told me she was Not going to escalate my call. She was very rude and I filed a complaint with the BBB. Do not purchase from here. They do not help people.

I bought a watch. Almost 4 weeks go by and I said I never received it. They offer me a refund or groupon bucks. I take the groupon bucks and order another watch. I wait 8 weeks hoping it will arrive. After 8 weeks I gave up and wanted a refund. They cant offer a refund to me as it has been too long! Only option is groupon bucks that I dont want. This is a scam company. Dont give them your money! Now I have a boatload of groupon bucks that I dont want. I also do not want to buy anything from these con artists. I wish i could put their groupon bucks where the sun dont shine. Beware!

I purchased a groupon for six flags great escape in the amount of $493. It was cancelled by groupon, and instead of them returning my money they converted it to groupon bucks with no warning or permission. Which is of zero use to me. They say it cannot be refunded to cash. How is that when i paid money it should be returned the same way. I should've at least been given the choice. BEWARE!. Do not spend your hard earned money with groupon. Any company that would do this to people in a time like this deserves to be shut dowm. Its criminal.

My family had a trip booked for the end of April to Kalahari, due to the pandemic Kalahari is closed. I logged into my account to cancel my trip and issue a refund to my credit card but groupon had already canceled my trip. However groupon is refusing me a refund and instead holding onto my money in the form of a credit on my account. The fine print state I am eligible for a full refund as long as I cancel 4 or more days prior to check in. I have contacted groupon and the absolutely refuse to issue the refund. Refused to escalate my case and let me speak to a supervisor. I am a single mom whose place of employment was closed by the state until further notice. I need that money back to help house and feed my family. This is wrong! Groupon please fix this. Their response "Unfortunately, this deal is no longer eligible for a refund to your original form of payment."

Me and my friends booked a hotel in New York City for a weekend in April before the Covid-19 pandemic. After NY announced a state of emergency/stay-at-home order, we contacted Groupon to let them know we will be cancelling our hotel reservation. They let us know that we needed to contact the merchant (hotel) to see if they will honor the refund which they were happy to honor given NY's current state. After informing Groupon that the hotel was ok with refunding us, they then asked us to instead move our dates. After many back and forth emails with Groupon, they went back on their original word and refused to give any type of refund or credit because we had exceeded the window in which this could be processed' after 3 weeks of communication with their customer service team. Their only solution was to move our dates knowing that we are completely unsure of when it will be safe to travel to New York in the foreseeable future.
It was completely disappointing that Groupon was unwilling to work with their customers during an already confusing and difficult time. Even after the hotel was willing to work with us and agreed to provide a refund, Groupon was contradictory in their word. The inconsistency in the customer service was not only confusing but extremely frustrating.
It is very likely that I will never be using Groupon again and especially to book any hotels.

I purchased a ticket for an event that has been canceled amidst the COVID-19 social gathering restrictions that has affected us all. Groupon acknowledges that they rather keep your money during this time of need rather than return or credit your purchase in these current circumstances that is affecting the world. What a stand up way to show support to humanity. Your greed is real and my loyalty as a customer will remember this always.

Had a hotel reservation to Great Wolf Lodge through Groupon. Obviously with the COVID19 outbreak the hotel closed due to state orders. Great Wolf wouldnt extend my reservation because it was a promotion through Groupon. Ok i get that, I got a smokin deal during winter rates. And they wont reopen till summer rates. Sucky but ok. This would have been our first visit for my 4 year old daughters bday. Contact Groupon, groupon will not refund my money, only offered Groupon Bucks to buy other unwanted crap. I had to call and dispute the charge as fraud. Ridiculous.

If you buy something, it's delivered and have a question. YOU'RE OUT OF LUCK. I ordered a pair of sneakers that don't fit, I wanted wide but that did not display as an option when my original order displayed Medium. I wanted to ask why I found a number to call and when you call it and choose the correct option for ask about a received item, it tells you where to get info online AND IT'S WRONG! Then it disconnects the call. As a public company, now the most important thing is the bottom line not realizing that offering NO customer support is hurting sales!

I had a trip to Great Wolf Lodge in April that was cancelled due to the coronavirus and no fault of our own. I have talked to customer service on more than one occasion which all ended up with them ending the call because they didnt want to refund me my money. I have emailed 2 of the 3 co-owners with no response. I posted on their FaceBook page and they completely blocked me. After all that i have submitted a complaint with the BBB which has sent a messaged to Groupon. Waiting on the results of that. My next step is to take them to small claims court. I will run this up as high as they want to take it. They are a low life criminal thieving business that i hope gets shutdown. I will continue to leave reviews everyday until Jesus comes or i get my money back from this thieving company. I do not want their stupid groupon bucks as i will NEVER use groupon again. I will get my money back or run the name groupon so far into the ground that noone will even remember what it was.

Groupon is holding my money forcing me to take a credit in groupon bucks for a hotel stay that was canceled because of the hotel being closed. My Groupon stated if the reservation was canceled 7 days in advance (4/26/2020) I would be refunded. Now they are stating that no longer applies? They have turned their phone systems off forcing you to chat online. This is the worst experience ever. I'm highly disappointed in this million dollar company. I've tried to handle this with a customer service rep but I didn't get anywhere. Anybody else having the same issue?

I put some money into groupon many years ago and have asked several times if I could have my money back. They just say no and state "it's our policy" and don't even care to ask why... Three times groupon has taken my groupon bucks (my money) due to lack of account use. That is stealing! After hours of emails they do put my money back into my account as groupon bucks. Customer service (only by live chat or email) is horrible and I am being kind. For the last 5 years of many experiences I have not once received good service. In an attempt to use up my remaining bucks I purchased Sams Club Membership but it would not go through pointing to my account billing and to change my card---I am paying with my bucks. Okay I get it they want a card as back up so I live chat which to get an answer back in a timely manner seems impossible for them. Bottom line, stay away if all possible unless they get a new CEO b/c it starts at the top.