Groupon

You really need to do your research thoroughly before making a purchase. The merchant's operation hour is impossible to schedule appointment and I purchased within a week, did not open the voucher, still not getting a refund. Also, most merchants charge same price in their office without a Groupon. So it's kind of not worth it to purchase a Groupon.

Be aware! I ordered product which showed with the tracking number that it was delivered and left in my mailbox (with no signature!), however, I have never received it. It took me a whole battle to get my refund. The rudest and helpless customer service ever!

Groupon Goods are the worst! My first order, for whatever reason
Failed to arrive. Then I ordered Motorola Blue tooth Buds, $50.
After 90 days they just stopped working. My email to customer service only generated an I'm Sorry!' response. I'm sorry but we only cover product if damaged in delivery, I'm sorry but 14 days is our max coverage. No help in resolution. No help in contact source to resolve, only I'm sorry. And with that I agree, THEY ARE SORRY! Never again!

I bought a Groupon for Fuel Vegetarian. I was unable to get through to the restaurant to make the reservation required. I left a message on their phone and also sent an e-mail. I did not hear anything back from the restaurant. I thought perhaps they didn't confirm reservations. My friend - who drove over 2 hours for a special birthday meal - and I went to Fuel Vegetarian. They were closed. I've been trying to find a way to ask for my money back from Groupon, but can't find any way to communicate with them. Maybe they will see this. If so, I want my ten dollars back! The Groupon expires May 1st and my friend and I won't be wasting gas money going there again.

This company is completely unreliable. I placed an order on May 2 for six bracelets for my bridesmaids, yet received only two of them by May 28. At that point I contacted customer service, only to be told that there was no guarantee I receive the items. I simply don't understand how I can be told that there are enough items available to place my order, yet never receive them. I received nothing from customer service other than a cursory "we apologize for the inconvenience." I needed to receive this order in a timely fashion, and was not updated on its status once. They've lost a customer.

Through Groupon I bought ticket to Ripley's Aquarium in Toronto. I didn't notice in fine print that they charged me in US dollars not in Canadian. When I got my Credit card statement I found that I paid Groupon $ 7 Canadian dollars more for each ticket than I will be pay in Canada! What the kind of sale it is?! I lost my money. When I called Groupon they explained "Sales is final" no refund! Final sales?! Is it last item on shelf for sale?! Disgusting! Never using Groupon again.

I purchased a Groupon for a couple's combo massage and made an appointment for Sunday afternoon, Mother's Day, right away. I received TWO confirmations: an email and a text message. All we had to do was show up. When we did, the lady in charge told us she had no app't for us and we should come back 'tomorrow'. When we said, "No, we can't do that" she then said, "Come back 1 hour". We showed her our confirmations, but she didn't seem to care so we left. Please also note that NO ONE was in the chairs except 1 person (an employee) who was relaxing. When I called Groupon the next morning, I was offered an apology and credit to my account. After I insisted on a refund, I was granted one. Having ruined my Mother's Day, they should have offered more!

I responded to an email for Counting Crows tickets through Groupon thinking it was the show that was near me. Well it was not. It was the one 400 miles away. Instead of sending me the Jones Beach one they sent me Woodstock! They won't exchange tickets or do a refund. Disputed the charge with Visa and they denied it over the phone. Never using Groupon again and cancelling my Visa cards. The best is when my concert got cancelled and they wouldn't return my money. They gave me Groupon Bucks!

This company is not to be trusted. They have committed fraud by taking £30.00 from my account without my authorisation for a product I did not purchase. I tried to use a discount voucher they sent me. When this failed and declined the code as it was a live event I closed the window. I had a live chat and was explained the reason why I couldnt use the voucher. This made the event too expensive so chose not to bother. Next thing I get is an email saying they had taken the money and gave me a voucher. THIS IS FRAUD. And on the telephone you speak with someone in Asia that has absolutely no idea what your problem is as they dont have a fundamental understanding of the English language.

I ordered a 10 in. Double Power tablet on Dec. 23,2013. They charged my credit card account the same day and as of 01/09/2014 I am still waiting for it to arrive. I sent them an email regarding my order and received typical auto generated respond. I called them on 1/6/14 regarding my order. The man " Brook" told me that orders take 12 business day to go to shipping department and it will take days for me to receive it. Today, I received another email from them notifying me they have no idea when the order will be shipped. I responded and requested a cancellation and asked them to credit back my credit card account. I thought this was just a one time screw up but looking at the other people reviews, I realized that that is their business model " take the order, charge their account and let them to chase their order". It seems to be their mode of operation and I will never deal with them again

I purchased an item on Tuesday, it was marked 'pending. I contacted customer support and was told it could take 2 - 24 hours. Since I was close to the 24 hours, she offered to refund me and give me a discount to repurchase. I agreed. What I didn't know was that the price went up. So now with a $50 discount they want me to pay $20 MORE than I did yesterday... because their system is not working as it should.

I've been waiting 3 days for Groupon to verify I didn't redeem a Groupon I purchased for duct cleaning. I bought this Groupon with a credit from another crazy Groupon. That lady wanted me to get a doctor's note in order to qualify for her massage! But not refunds at Groupon, only credits! So I use Groupon's credit to buy duct cleaning for my house instead, and when I go to schedule it, it's listed in my account as already redeemed. I would have thought a phone call could clear this up. How hard can it be to verify I've never contacted this business and they have never been to my house? But here I am waiting days. Looks like I threw good money after bad in buying this second more expensive groupon with the credit from my last deadbeat groupon. I now have trust issues with GROUPON, I trust you understand. Please make it right and right-quick please, Groupon!

I really like ideeli.com. I look at the sales every day. I've had to return items before because they were the wrong size. Not because ideeli sent the wrong size, but because they just didn't fit me. I have never had trouble returning an item. I buy mainly dresses and a few sweaters. I was really surprised to see the poor reviews. I think the site spells out very explicitly how the sales, shipping, and returns work. I will continue to use ideeli!

If you are considering purchasing from Groupon, I do not suggest unless you like to get ripped off and enjoy not having customer service. I have tried to contact them the way they wish... absolutely useless. During my live chat the representative was unhelpful. Groupon does not have a customer service line and because of this they abused their customers. I wish I could say that I have gotten hung up on! Rather, I have "chat specialist" that continuously disconnect themselves for every issue they don't want to deal with. Groupon, I am disappointed in both your customer service and professionalism.

Heads up. This is the message you will receive if you come to any problems they don't want:
"I really want to assist you further however, its been a while since your last response and I may need to disconnect this chat to assist other customers"

You WILL receive this message if you don't come in contact with the right person & sadly your chances are rare.