Groupon

I should have done more research on this site before signing up, let alone buying anything. They have cute clothes at a reasonable discount, but their shipping is absolute $#*!. I ordered a single dress... a month ago. I just got an email that my billing information has been received but nothing has been sent. Absolutely frustrating. I'm going to assume I won't get this dress for another 2 weeks (minimum) and hopefully I will be surprised. Doubt it.

I am using groupon from long time & experience was good before i bought refurbished iphone12 pro. I want to return this iphone because of audio & camera issues. I raised request on a chat with customer care on 29 dec 2023 but no response from groupon. More than 15 days now. Their customer service is very bad. They keep telling wait for 1 day/3.

Its my daily job to take a follow up with them now. Cheers!

Worst place to buy goods. Deserves negative reviews for goods and their customer support.

I've never dealt with Ideeli's customer service department so I cannot confirm or deny the issues raised by other reviewers. However, my friend used Ideeli to book for me an amazingly discounted hotel room in Las Vegas for a weekend. Ideeli's discount personally saved me a few hundred dollars, which in my book is pretty good. And this didn't factor into my review, but almost all my female friends are big Ideeli fans.

Paid £450 on July 14 for 2 memory foam mattresses which I still haven't received [now October 23]. Contacted Clouds who eventually emailed me back to say my order had been lost in transit and promised to despatch my order and reimburse delivery [£50] - I have received neither!

Contacted Groupon who said they would issue a credit note valid for 6 months - Don't think I could spend £450 in 6 months - don't want to buy things for the sake of it but can't afford to lose it either

Over 45 days so paypal not interested - not sure where to go next!

This sucks! :(

I have purchased many "local deals" which turned out okay. However, I have purchased 2 groupon "goods" with less than satisfactory results. The first, never came (they told me the only option i had was groupon bucks for a refund)... The second... Well it's 3 weeks later and nothing. I can't even track where it is! Terrible customer service, I will no longer be using them. Amazon local is MUCH more reliable. Do NOT use groupon!

Worst service ever!
I just don't believe that this can happen in Canada.
I bought a Valentine gift for my wife and specifically called them to deliver it on time. I never received the gift... as it had fake DHL tracking no. And when I enquired, the answer was we are very sorry... there should be some legal action taken against this company...

I shopped there for a year, with pleasant experiences--I was a big fan. But clearly something has changed about the way they run their business as of lately. My last three orders have included:

1. Missing item
2. Item "labeled" right but not as pictured
3. Completely wrong item

They keep getting slower in their customer service request responses. The "will resolve in 3-5 days" is untrue. It has been almost two weeks and they haven't resolved my most recent "wrong item" issue. They have lost my business for good, and I would not recommend them to anyone. I will ensure every friend that I have recommended them too in the past knows that they are no longer reliable.

Just got my first order in the mail. Everything was there and it came right on time, as they said. Plus I had been tracking the packages constantly due to the poor reviews. It took a month to get here, which I knew would happen at the time of purchase, but that's still a while for a bowl and some utensils. And $9.95 for shipping each time definitely keeps me from buying more.
However, I absolutely love my items! They're exactly as the website described, and very unique.
I just ordered a pair of shoes as well, which were wonderfully discounted. It's already being shipped, according to the website, but this tracking number cannot be found. I'll wait a couple days and see if the item ends up at my door. Hopefully.

It`s a scam!
I was hunting down a handbag I wanted, but it was always sold out.
I bought 1st row membership.
Page says:"sale starts in 4 minutes"
If you push on " add to bag" button
It says:" we just ran out of this item"
But sale did not even start yet

BEWARE! Some of the items on those sales are don`t exist. I guess they are trying to attract more customers this way.

I`ve joined the wait list on some of the items. Since my membership fee is non-refundable, I`ll try to buy them anyway next time. Will be back with update.

I've ordered from this site at least 4 times over the past year and have been satisfied each and every time. Have gotten great quality clothes at discount prices... which is my goal in life! Have not had to return anything, which after reading these reviews, I'm extremely grateful! It's one of my favorite sites...

I think they offer some pretty good deals. I've only purchased items from the "Goods" section, and no complaints except for a cracked iPhone "tempered glass" screen protector, which was refunded the next day without a problem. The shipping is also just really, really slow. Other than that, no terrible issues... yet!

Buyer beware! My daughter-in-law purchased 2 $25 gift cards as Christmas gifts. When we went to use one of them, the card had a remaining balance on it of only $5.32. Evidently it had already been used by someone.

I am disappointed with Groupon. Bought a photography course. It was difficult to book and then staged in a basement with 10 other crammed people. Not what I had paid for. They should make sure the services have booking availability

I bought a weekend getaway to Niagara Falls. Scheduled my visit for 11/21/14. In the few days leading up to that Friday, the Buffalo area got hit with eight FEET of snow. The New York State Thruway was closed. No way to get through Buffalo (we were coming from Rochester), I had to cancel my reservation. My fiance and I are both 60 yr. Olds; not smart for us to be trying to navigate through snow covered roads that the NY State Police say not to drive on. I contacted Groupon to see if they would help me get a refund due to these extraordinary circumstances. Their reply; "read the fine print; no refunds". Think they would at least work with me to get an exception to the "no rescheduling" restriction? Like we already told you; read the fine print. I'm out about a hundred bucks, and Groupon will never get another dime from me.

I have bought a few things off groupon and it was such an amazing deal each time, IO have never had a problem using them! I would recommend this site for whatever your needs massage, vacation, restaurants or anything!

This site provides me with indulgences in my life I could never afford without their discounts. Also it gives me a chance to find and discover new things. And their customer service is excellent... they are amazing. Use them!

Stay away. I seriously hope they go out of business. I wonder how they can even survive in this competitive market. It usually takes about 3 weeks to receive items.
My previous order, which was missing for some reason, arrived at my place after two months. And this last order, which was ordered for my mom, was supposed to be shipped on 10/29 or 10/30, and all of a sudden, the shipment is pending. The customer service representative responded as if it's not their problem, it's more like the manufacturer's problem. And that's the reason why ideeli is able to offer products at such a low price. F--- you. Never going to come back this website ever again in my life.

Ideel was really something special and I was a frequent shopper. The brands were gorgeous and the customer service was excellent as well. I also have credit left on the site that I have no idea how I will be able to use unless I wind up with a head injury. But if that day comes, I'll take the Suzanne Somers 3- Way Poncho in hunter green. And one of those bracelets that says, "sisters are angels whose wings turned into chocolate because they flew too close to the ground or some crap."

There's definitely value by going with groupon, but there's also a downside. For services, a lot of times the provider straight up doesn't give a f since it's already paid for. I've bought some items via them, not bad but nothing to write home about either. Most things seem cheaply made and have a knock off feel.

Worst customer service I've ever received and I'm 40! They are misleading and will do whatever it takes to steal your money! I'd rather pay the extra $30 knowing I got good service than save it by using Groupon!

GroupOn says 3 days refund, but you can't reach them in three days, be aware buyers. You call their telephone number *******858 and I was put on an hour wait, I really mean it... Automated machine stated "wait time is one hour", so, poor customer service, poor web site, you can never edit/cancel a purchased item the next day.

This is sad, the last time I use GroupOn, big mistake.

I have shopped on Ideel for years. Suddenly, you can't return items, there is no response to requests (except an email saying they pride themselves on responding in 4-24 hours. It has been over a week and still no response.) I can only conclude that they are in such bad shape that they won't be around much longer. Although I used to place at least a couple of orders a month with them, I am no longer ordering anything because it appears I won't be able to return items.

UPDATE: I complained (rather emphatically) through their customer service email and was finally issued a full refund on my credit card. Sad to see that Ideel is apparently never going to be the site it was now that Groupon purchased it, but at least they resolved my issue.

Today I had reviewed another site 'nomorerack.com' because i was so disappointing experiences. And it just suddenly hit me that we only tend to review or rather complain when we have bad experiences. SO I decided to submit my reviews for those that i like too.

I have bought items from Ideeli for over 5 months now. Good deals and most importantly quality products. My experience with the customer service has been great. I like that if you pay shipping on your first purchase, you will get free shipping for the entire month.
I noticed shipments can take a while to arrive and that is the only reason i gave it 4 stars. So make sure to order items early if you are buying them for special event.