My item never arrived at home, the customer service just say that " ask for you package from your neighbours or write a email to royal mail "
I lost £100!
Sent the wrong item on two consecutive orders and to which customer service refused returns! Worst Site ever! Unparalleled incompetence! Avoid like the plague!
Terrible experience. Bought a voucher and they won't even let you redeem it. So they basically stole my money without providing any services. No ethics.
The only deal site I have never had a problem with! One movie ticket company went out of business before I could redeem all my tickets, and groupon gave me a full refund immediately! Love them!
As a merchant just trying to buy some risk -free advertising (traditional ad space is so expensive nowadays, and there's no guarantee your company will get one call out of it), we tried groupon. They said it would take 6 weeks for our deal to go up, but it took 14 weeks instead. Even though we gave them all the correct information from day one, they still posted our ad with the wrong address, phone number, and a poorly written description of our services. I reviewed everything before they were supposed to post it and did not approve anything, called and emailed the changes, but they posted it wrong anyway. Had to call twice more to get the right changes. Every time I needed something fixed or a question about our merchant account, I would speak to a different person. Everyone in the call center sounded way too young and never knew what was going on with your account. Seemed like it was run by high school students. Actually, high school students probably could do a much better job.
Bottom line, extremely unprofessional, unreliable company with no inner communication whatsoever. Don't give these people your business.
Very risky. If your local business closes, they do not refund. Who can afford to throw money away for unfulfilled services. Seems very unethical and illegal.
Groupon is awesome! Not like Living Social (sucks!)
I have used Groupon so many times and I've never had any issues. Fast shipping, great products/deals. LOVE IT!
Not all is bad with Groupon, just make sure you read everything, they are good but when they turn over the purchase to their online vendors, it can be buyer beware.
LOOK AT PRICING OF TICKETS BEFORE PURCHASE. BOUGHT 2 TICKETS TO RAYS GAME AND INVOICED FOR 50.50 WHILE GROUPON CHARGED ME 68.50! HUGE RIP OFF... A LITTLE KISS WOULD HAVE BEEN NICE TO GO WITH THE SCREW
Bought Groupon only to expire before use. Usually too far away so do your homework and see if you would really use the coupon or just throw it away as I have. Waste of money.
I have used groupon 3 times. Only one of the three purchases went through with no hitch. It seems that the vendors don't realize what they are getting into and do not want to provide the services.
The code on voucher never worked. Live Chat did not help. Very poor customer service. Contacted PayPal and they agreed and got Groupon to refund my money.
Bought a backpack from groupon on 6Dec2015. Goods delivered on 17Dec was totally different from what they delivered. Complaint was not responded until 2Jan2016 after several chasers. Advice provided is for me to delivered the goods to Ubi and get a proof of return before I can get a refund. Groupon was not able to provide operating hour nor the contact number. I managed to find out the number but no one received the phone. I am not sure how I will get to return the goods not knowing whether there will ever be someone there to get it from me. Better not to order anything from them. Such a lousy service.
I've purchased lots in the past from ideeli/ideel but recently have not been able to find anything on their site that is returnable - what a ridiculous risk they are asking the customer to take!
Hi Nurit,
Thanks for being in touch via SiteJabber. I am sorry for the confusion regarding our return policy.
Because we keep very little inventory in order to keep our prices as low as possible, many of the items sold on our site are non-returnable. Because we understand the limitation this puts on our members, we try to be very transparent about this fact, noting the return policy on the sales page for every item, as well as when you place an item in your cart. This same information is shown on every order you successfully place, and in the order confirmation e-mail you receive immediately after checkout.
That said, our customer service team is always willing to work with you, especially if this is your first time shopping with us and were not aware of the policy. You can always contact us at support@ideel.com, or log into our live chat, or you can private message me here with your order number and the items you wish to return so I can look into your account personally.
Best,
Jason Faria
Director, Customer Service
Every time i call its a hour wait then when i get someone, they just offer a refund not an equal value of what was paid, they dont check merchants they do business with. ALL SCAM u can find things cheaper yourself or any other respectable website. GROUPON does NOT deserve your money
Lots of savings on dining places. Mostly local but, even when traveling, have found some helpful. A nice way to try out somewhere you haven't visited before. Easy to obtain.
Cheaper than Amazon and that's why you have to check it regularly. I'm totally impressed with food promotions as well. Such offers are very rare to find elsewhere.
Excellent items at discounted prices. And the event that you're not happy with the service or what your receipt Groupon is amazing their customer support beat my expectations
They have no place to write a review on items they sell or sold...
There prices are really high I don't see the deal before you buy check google and you'll find you're getting roped off
I don't know about anybody else but I lose interest in buying anything from them after scrolling thousands of items. Groupon was 1000% better when they only offered you 100 items or less
Overview
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Chicago, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pablo,
I'm deeply sorry to hear that you're feeling this way, and would like to touch base with you for further information regarding your voucher order. Rest assured, we're happy to resolve this so you can redeem you voucher. Would you be so kind as to private message me your order number so I can further assist? I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service