Groupon

Purchased a house cleaning coupon for half price, $89.00 for four hours. Had major surgery thought we would need house cleaning. Relatives were great, kept house up for us. Called GroupOn and asked if we could get refund. No only within three days of purchase, understandable as they are just acting as a broker. Called vendor and asked for an appointment, Vendor refused saying that the coupon had a limit of ten miles and he was 12,? Some miles from our address. Called
GroupOn back. Way too many email and phone conversations to recount. Finally told that they would "Kick" my complaint up a level and check with the vendor. No response for a week, called again. Described the run around I had been getting. A man in customer service then told me that they would process a refund. That was at 2:00 PM in the afternoon at 9:48 PM I received an email saying that I would not be getting a refund and that I should have checked the mileage before I bought the deal. I would need to give the coupon to someone else to use that is within their distance range, who I do not know. Between GroupOn and the vendor they have screwed me around until I have only two days left to use the coupon. Wonderful deal. BEWARE of GROUPON!

I am very empathetic towards businesses, given I am also a business owner & majored in business. However, groupon has gone to $h*t. They are difficult to reach. The front line people don't have permission to act accordingly and with autonomy to fix situations. Groupon could learn a thing or two on customer service from companies like Amazon, Marriott & Nordstrom, whom I would say have excellent customer service. I hope and expect Groupon to fail miserably during economic downturns. They are HORRIBLE to work with. They need some serious ORGANIZATIONAL CHANGE & REFORM MANAGEMENT if they are to survive. Groupon, please fire your higher ups and reform the structure of your business. Your customer service is horrendous.

I have worked with Groupon on a few purchases, and was never impressed by their customer service. Any goods purchased always take longer than the anticipated time. My most recent purchase was not even noticed as shipped until over 2 WEEKS after I played my order, and now I have to wait an additional week to two weeks to receive it. If you experience any problems with vendors, good luck trying to get any semblance of REAL customer service. I purchased a restaurant Groupon that was marked as "Best of 2012" and the restaurant went out of business before I could even redeem the Groupon! On the restaurant's site, it even directs us to contact the discount site to be issued a refund and when I contacted Groupon about it, I get a one sentence reply that they will not be issuing a refund. No explanation. No regard for their reputation as a company that sells a product that they can't even guarantee the customer that they can use. There's a reason Groupon business has decreased, and I will gladly be taking my business to Groupon's competitors.

I bought tickets for a show $28 a piece after I attended show my credit card was charged additional $21 for the company not Groupon no where did it state this. Lately I have purchased serval things that needed to be personalized when you go to the web site to put info in the confirmation number Groupon gives you doesn't work this happened with several purchases very frustrating now Groupon did refund my money but it was extremely frustrating BEWARE

PURCHASED THIS PACKAGE AND WHEN I RECEIVED MY VOUCHERS DID NOT SAY DINING PASS. TRIED TO CALL ONLY CAN ONLINE CHAT AND WAS NOT ASKING FOR REFUND AND DEAL WAS SAME FOR 1 DAY PASS WITH DINING AS IT WAS FOR 1 DAY PASS WITHOUT SO WHO WOULD ORDER WITHOUT THE FREE FOOD AND REFUSED TO CHANGE FOR ME AFTER 3 HOURS? WORST VERY WORST CUSTOMER SERVICE AND I FEEL THIS WAS A PLANNED SCAM

I got a gift certificate for a massage with GROUPON- Massage Works at Level 3 Spa and Salon in Albany, Oregon. The only person who gives massages with GROUPON is a male. There are females at the spa but they don't use Groupon. This was never disclosed to my friends who gave me a gift certificate. The Spa told me to give the gift certificate to someone else who doesn't mind getting a massage from a male. In other words, I'm screwed because he's got his money. NEVER again will we use GROUPON.

Unfortunately, I have not had a good experience with this place. It's actually a bit of a joke. You order something, you pay for it, plus you pay shipping then you may or may not get it!? I ordered a dress and a pair of flats to go with it. ONE month later I get an email that first: I will not be receiving the flats, and second my dress has finally shipped! Why would I want anything a month later especially after I was told that is was on its way weeks ago? They must be making a huge profit on shipping because it always takes 6-10 Business Days, so when the item ships you will still have to wait 1-2 weeks for the delivery. If I paid Fed Ex 10 dollars I would have the item in 3 business day! Ideeli claims they use UPS but they don't, you get a message saying "delivered to a local post office". Each time I get a UPS tracking number and USPS ends up delivering the item a week or two weeks later. I finally got fed up with this and contacted customer service. Her response was a shrug; sorry we cannot do anything about our vendors. This is unacceptable. I paid for shipping I should get the item in a timely manner or at least my money back because it did not come when it was supposed to. I recommend dealing with a place that can stand behind their products and service. The products are rarely correct with their sizing charts and you can find the same products in any Macys or Nordstrom on sale for a less expensive price.

I ordered a pair of pants & got a lacy dress instead. When I contacted ideeli they said the pants were gone--just return the dress. I asked if they could they give me a small credit ($10 maybe) for my time, effort, and expense in returning it & they said no, just a refund. I was annoyed as I too like other complainers had spent thousands over the last several years shopping at their site. I returned the dress at my own expense (as I did not want to use their label & get a credit & have to shop there again). After weeks of getting no refund I contacted them & they said they never got it! I do not believe that, as the label was clearly typed on my husband's law firm address label, so if they did not get it, it should have come back--which it didn't. I am sure they got the package & just did not give me my money back. Goodbye, ideeli! 5/25/14: I want to thank Sitejabber for its help in my contacting ideeli for a previous problem (returning a product and getting no credit back). After posting, Ideeli did in fact contact me and explained what happened and now, months later, they have fixed the problem and issued my credit! So I have to reverse my prior post that this company did not do right by me, as now they have. Thanks, Sitejabber; thanks Ideeli!

I -was- using Groupon since 2016 and bought a Sam's Club Plus membership on August 18th, 2022 then an hour later went to log onto Groupon to check the status of my order but got the "Incorrect email or password. Try again" so I checked my saved passwords in Firefox which confirmed the password being entered was right so I tried to reset it by getting a link via email but got "We received your password reset request, but unfortunately, there is no account on file with this email address." I was annoyed and about to file a dispute with Paypal and had all necessary screenshots of my purchase, the BS email, the error on Groupon's site ready but then I saw a reversal on my Wells Fargo bank activity so I assume Groupon deactivated my account for no reason at all. It's a good site until that happens which doesn't really make it a good site, does it.

I keep having the worse experience ever with this website. Twice I bought products that ran out... well it can happens... but I wasn't noticed until I received the package and their was a pencil note on my invoice. Really? Another time I had to return a product, I used the credit I had to purchase something later on, and was supposed to still have 20$ in credit, which disappeared. I had to argue with customer service so much over email. And after 2 weeks they credited it back, without even an apology. NOT WORTH IT AT ALL! There are better similar sites out there with better service, and deals which are as good if not better! I WILL NEVER BUY ANYTHING FROM THEM AGAIN, AND WILL TELL MY FRIENDS TO STAY FAR AWAY FROM IT TOO!

Customer service for Groupon is ridiculous. Had issues with a promotional code not applying to a purchase on an local activity my daughter has been dying to do or else I wouldn't have even bothered. When I saw what my help options were I saw that the live chat was available. I figured "great! This will probably be a fast solution" WRONG! I talked to multiple people and kept having to explain what was my dilemma over and over and sending screenshots of the error message, they kept terminating the chat! After the 4th attempt to get this resolved I was told that they were going to escalate to an account specialist because they had no idea why I was having issues. I told them don't even bother I am no longer worried about purchasing this the operator told me that they respected my decision and terminated the chat. After an hour I receive an email from a Groupon account specialist that said they review accounts over time and I found I violated their terms and my account has been closed! All because I asked for help! So I immediately contacted them again asking why they would do that and of course had no explanation but opened my account again. I re logged in, wiped my personal information and decided I was done with Groupon! Good riddance!

As a business owner I was appalled to find out that Groupon's criteria to be a
Groupon business lies in the hands of people who make it a habit of writing reviews and to how much of an online presence you as a company have. We were told outright to ask our customer to go online and write positive reviews as well us telling us we needed to be sure that we were listed on every possible site imaginable and have reviews written about us there! We have never been about soliciting praise from our clients! In a nutshell - Groupon told us that our fate with them lied in the hands of random people writing nice things. Nothing was based on what WE do! I find this highly inappropriate and very discriminatory - we were sent a letter telling us that we were not given permission to participate with Groupon - We couldn't be happier - perhaps if they used "real" perimeter to qualify a business that might be a better idea. As a side note - they ask business' to cut their product fees in 1/2 and then they take 40% of the 1/2 left - unless you have a high mark up - this is a very bad deal

So, you found a good voucher and your daydreaming dancing around with birds as snow white on drugs. But NO... No no... You ended up on average places sometimes and probably adding money to your features, or worst as my experience. Scammed twice. One on a photo session (the trick was giving you a taste of they are good them you was kind of agree to pay for your life) my other 2 experiences was also bad one with a recording studio (expensive by the way) and after booking and paying they was not having availability so i reach they and basically get my refund after waiting for more of half a month. YEAH... HALF A DAMN MONTH. So by the end of that 2 experiences i give a last try. And was ok. On a restaurant until we get extra drinks... They basically made a human sacrifice and eat one of my friends to cover the expenses.
After this 3 thinks i remove my account and prefer to "google" the reviews of places, buy cheap travels around and do everything my own. And you know? Is 10 times better. So F********************* Groupon.
Ahh 1 star more because the customer service was kind of OK. And i was having a good deal with Chiropractor. Just that.

Purchased a GroupOn for 2 tickets
When I arrived to use them it showed up 4 times with 2 as pending and 2 as refunded without the ability to use them at all. I couldn't open or click on them. I knew none of that was right so I looked through the groupon customer service options with only email available. I called my bank and they said the purchase never was taken out of my account and nothing was pending. So I purchased the tickets at the counter to be able to attend since GroupOn let me down. Several HOURS later while I was already there, GroupOn charged me. Almost 2-3 hours past when I called my bank in line. Also, 4 things still show up for it in my list (when there should only be 2) and they told me there isn't anything they can do about the situation. Now as 2 purchased and 2 refunded- which they claim is impossible. They stuck me with something out of state I already attended, now useless to me. There is no refund available, no exchange available and they're uncertain if it can be transferred to another name? The fine print doesn't say it's going to have technical difficulties and be unusable to you and then charge you hours after not working and being useless with no real way to contact a person promptly. Way to clean up your own mistakes. We loved spending an extra 218 on your bull$#*!! Get your tech side together or fix your mistakes. Why are we paying for them?

A couple weeks ago I contacted their live chat correspondents to delete an extra account I have with them. They deleted the wrong one. I figured no big deal, since I figured it out appx. 30 secs after talking with support. But when I contact them right back to open it up, they say it would be too complicated, and that they can transfer my info (including a $38 dollar VIP membership fee) to the other account. I also had processed returns ($500+), that I had yet to receive on my other account. I brought that up to them AGAIN, and the rep wants to know what the order numbers are. I DON'T KNOW BECAUSE YOU NEVER TRANSFERRED MY INFORMATION OVER. Fast forward a couple weeks later and STILL NO VIP MEMBERSHIP FEE, AND I HAVE YET TO RECEIVE ANY INFO ON MY RETURNS.

As someone that has spent $2000+ on merch from this site, and someone that understands $hit happens, this is utterly ridiculous, and as soon as I am compensated, I am closing my account indefinitely.

Two of my last few orders - received wrong merchandise. Ideeli does not have a telephone number on their site, you need to Google for it. Then try getting through to a human -- impossible. Had to contact my credit card company to dispute the charge and make sure I was not charged their exorbitant return shipping fees as this was their mistake. Learned from my credit card company that Ideeli never bothered to refund me for the last item I returned and had I not had a new problem, I probably wouldn't have realized it. Also placed an order with them several months ago that remained an open order waiting for them to receive the merchandise. They never once contacted me to tell me there was a delay and ultimately they closed the order without even letting me know. The only reason I got a response from anyone at Ideeli is because I posted on their Facebook page and I was among many with issues. I have removed myself from their mailing list. Their quality control is horrible and customer service horrific.

Called groupon regarding an issue with a purchase and it took me 30 minutes to speak with someone to help. Finally when I reached someone they said they could not assist me. NOT HAPPY with GROUPONS customer service its going downhill. I was on hold for 30 minutes and spoke with the representative for maybe 2 minutes before they said they couldnt help.

I love this website! It's such a great concept and i look forward to seeing what the daily deal is everyday. Basically you sign up for it (real fast and easy) and then they send you a special deal everyday. It's essentially a coupon that you can purchase, but is only activated when enough people purchase the coupon, hence 'groupon.' if not enough people purchase the coupon, then your card is not charged. If the deal is on, then you receive a link the next day and you can print out the groupon, or it's also in your account, ready to be printed out anytime. The coupons range in all sorts of things from fitness, restaurant deals, to activities and tours around the city. The discount is usually pretty big too, often more then 50% off. You can also purchase more than one groupon if you like, although you can usually only use one at a time/per person. But, for example, if it's a restaurant you frequent, you may want to buy more than one and use it on different visits. Double check the expiration date, it's usually good for about a year, but they vary depending on each deal.

I agree with the above sentiments! DO NOT order from here! You will be disappointed. I ordered two shirts from a sale they were running and just found out that they are not coming and are considered"lost" and I had the same nearly impossible to reach customer service as well as the "i don't really care" attitude from the CS department overall. I had read these reviews before looking for a resolution to my missing order and it sounds like a pattern. The last order I placed with them a pair of boots I ordered were suddenly sold out and they gave me the same $25 credit. So I went to use it on the 2 shirts that I ordered, I used the credit and had a balance of about $63. Granted, they are refunding me the $63 but now I have no site credit and no shirts. My inner gut is telling me the whole site is a scam. They lure you in on your first order, and everything goes well and it ships quickly, save one item, so they keep your membership by apologizing and giving you a $25 credit. Then comes the second order where you actually USE the $25 credit and mysteriously the order doesn't arrive because it's "lost" Which is ironic given that UPS had no record of the tracking number I was given. If they lost it, at some point the would have had to posses the package! I think they only sell actual items to paying tier 1 customers and lure people in with the free intial membership. SO as a tier 2 member you can order it, and pay for it but may not get it. Don't believe their hype. Go to Hautelook.com or reputable big box retailers like Marshall's.