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Groupon Reviews Summary
Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.
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Don't use this website to buy anything. You will never get any form of customer service or get your package on time.
I forget to check this as often as I should, but it is INCREDIBLE how many deals you can find for something you planned on doing anyway.
Tip: opt in for the reminders. You can delete the text message easily enough, but I have scored some incredible deals as a result of a notification!
"Top or Flop" for me. Just make sure you are careful about the details.
Not for people who don't live in the metro area, participating businesses are too far out
I placed an order for a comforter. It did not appear to be of the quality depicted in the picture. I attempted 6 times to contact customer service and have never had one response. I will never use the site again!
Groupon has wonderful discounted merchandise, hotels, and entertainment options. We will continue to use Groupon. Their staff is always friendly and helpful.
Customer service is brain dead. I purchased 2 groupons and redeemed the. The items arrived damaged and that sites customer service blew me off. Now groupon customer service can grasp the info I have given them numerous times. I'm done!
If you are thinking about buying a so called Groupon deal don't! Instead contact the business directly and they will more than likely sell you the deal directly. You will also get better service this way... no lame middle man. Just some free advice...
I've bought many deals and always found them excellent, I especially like the products, always getting bits for the house like bedding, and check the garden section for great offers on hosepipes to plants
I bought a Prada bag from ideel.com. The item was exactly pictured on the Prada.com website for hundreds more. I was excited to get this great deal. Unfortunately I received the wrong item (something that looked as though it cost a few dollars). Customer service was actually pretty good, and they shipped me my item 2 day shipping without any further expense to me. They responded back timely when I had questions or concerns. When my Prada bag arrived, it was exactly as pictured, in excellent condition. Although I was very worried, everything turned out ok.
Hi Suzanne,
Thanks so much for taking the time to give us your feedback here on SiteJabber! I'm glad our team was able to turn this wrong item into a positive experience and send you the bag you originally purchased. I terribly sorry that this issue happened in the first place and have made it know to the management team at our fulfillment center.
If you need any further assistance I'll be happy to help you. I hop you're enjoying your new Prada handbag and I appreciate that you allowed us to resolve this issue. Thanks so much for shopping with us and for being a part of Ideel!
Best,
Jason Faria
Director, Customer Service
Love the savings - especially on local restaurants, car washes, coffee, etc.
I ordered some bedroom furniture on the 23rd jan, and a sofa on the 28th jan. After ordering I had a look on the reviews of groupon and could see a lot of them was bad, so I started to worry That I wouldn't get any on time/or get it at all.
But yesterday I go a text for the company delivering my bedroom furniture that it would be coming today between 8am-6pm.
The furniture arrived before 10am which I was happy about as I'm not waiting in all day for. The furniture has came in the time limit they gave me and I am very happy, don't know what I was worrying about.
The sofa should be at mine on 6th feb.
Love their specials. I have only bought discount tickets no merchandise.
Groupon is a hit or miss for me. It almost can be a bait and switch. You many times have to be careful about the interpretation of what the offer is
What an absolute nightmare of a company. We ordered a king size bed bundle with mattress and bedding. Firstly the mattress didnt turn up to then find a piece missing. The support central rail was missing. Had to then ring groupon and all they could say was 14 days and you will then get a refund. Would never deal with this company again.
I used to use Groupon all the time, but lately the "deals" have not been of the same quality as when they started. I've unsubscribed from their emails because it's just not for me anymore.
I've been the Ideeli customer since May 2013, but recent experience with this online retail was horrible. I've ordered 3 items few weeks ago (#*******) and found out that the size (4) were too big for the 2 items (Please note that I've ordered another item with the same brand few months ago with size 4 which it fits fine with me). I requested to exchange, but got rejected. They allow me to return (by making the return label for me) so that I can reorder smaller size (2). However, the return label didn't include both of the items I requested. I've asked the online chat support and he told me that one of the item is a final sale and can't be returned. I wasn't aware of this. When I request for my current credit to be return to my credit card because I wouldn't want to shop here anymore. It was rejected too because it was from a price match courtesy. When I asked if I can escalate my request to someone else and he told me that he is already a senior rep. So it seems that I'm stuck with the items that don't even fit me. I never rate bad about anyone's business but this one. :(
Hi Vivian,
Thanks for reaching out here on SiteJabber. I know that one of our supervisors reached out to you about order 84209542 to help resolve the issue you were having. The reason the representative wasn't able to allow for the third dress to be returned was due to the fact that you had requested, and were granted, a price match courtesy. Price matched items are always final sale and this had been stated in the chat where it was requested.
The supervisor you spoke with is allowing you to return all three dresses, including the price matched item, and emailed the return label that needs to be used for the return. She would like you to include that dress with the other two items you're returning from the same order and will manually process your refund for this item. Please reach out to her once you ship out the return so that she process the refund for the previously price matched dress. If there is anything else I can help you with, please send me a message and I'll be happy to assist. Thanks so much for being a part of Ideel!
Best,
Jason Faria
Director, Ideel Customer Service
Lots of great new experiences with Groupon that we would never have had otherwise. Great going.
From the business
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
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Hi Don,
Thanks for writing your review and giving us your feedback here on SiteJabber. I'm really sorry to hear you don't like the comforter set you ordered and will be happy to look into assisting with a return. You can contact Customer Service via Live Chat for immediate assistance with an issue like this. They can be reached using this link: https://support.ideel.com/app/chat/chat_launch. From time to time there can be a delay in responding to emails but Live Chat agents should be able to help meet your needs.
I'd like to help you resolve this issue. Please provide me with the order number and name of the item you wish to return as well as the reason why you feel it's not as good quality. I'd like to share this with the merchandising team since member feedback is crucial to helping decide what items to sell. If you can also provide me with the email address used to contact us and let me know if you emailed or chatted, I'd like to find out why you were not responded to. I look forward to helping resolve this issue for you.
Best,
Jason Faria
Director, Ideel Customer Service