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Groupon Reviews Summary
Groupon has a rating of 1.6 stars from 5,291 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 245th among Daily Deals sites.
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They provide genuine deals, I enjoyed shopping and will use this site again.!
It a nightmare dealing with these people. 13 emails and 5 phone calls to their call centre in the Phillipines. They have 2 Australian phone numbers - one is disconnected and the other rings out! Their people are poorly trained and do nothing for you other than make stupid ill-informed comments - they asked for a screen shot of my payment which I sent. They wrote back the next day and said it showed Groupon crediting my account and not debiting it! Seriously!
I paid for the goods on the 7th January and it is now the 6th February and still no sight of them.
I will NEVER deal with them again. They should be reported to the ACCC for fraudulent and misleading conduct.
Groupon product is garbage. Worse then seconds dont buy it. Once you receive it they make it impossible to return and tell you that you should have read the fine print. I received faulty electronics i am now stuck with and garbage swarofski earrings and they wont even reply to my emails. Other than services or gift certificates its a total gamble dont throw your money away..
Don't use this website to buy anything. You will never get any form of customer service or get your package on time.
I forget to check this as often as I should, but it is INCREDIBLE how many deals you can find for something you planned on doing anyway.
Tip: opt in for the reminders. You can delete the text message easily enough, but I have scored some incredible deals as a result of a notification!
"Top or Flop" for me. Just make sure you are careful about the details.
Not for people who don't live in the metro area, participating businesses are too far out
I placed an order for a comforter. It did not appear to be of the quality depicted in the picture. I attempted 6 times to contact customer service and have never had one response. I will never use the site again!
Groupon has wonderful discounted merchandise, hotels, and entertainment options. We will continue to use Groupon. Their staff is always friendly and helpful.
Customer service is brain dead. I purchased 2 groupons and redeemed the. The items arrived damaged and that sites customer service blew me off. Now groupon customer service can grasp the info I have given them numerous times. I'm done!
If you are thinking about buying a so called Groupon deal don't! Instead contact the business directly and they will more than likely sell you the deal directly. You will also get better service this way... no lame middle man. Just some free advice...
I've bought many deals and always found them excellent, I especially like the products, always getting bits for the house like bedding, and check the garden section for great offers on hosepipes to plants
I bought a Prada bag from ideel.com. The item was exactly pictured on the Prada.com website for hundreds more. I was excited to get this great deal. Unfortunately I received the wrong item (something that looked as though it cost a few dollars). Customer service was actually pretty good, and they shipped me my item 2 day shipping without any further expense to me. They responded back timely when I had questions or concerns. When my Prada bag arrived, it was exactly as pictured, in excellent condition. Although I was very worried, everything turned out ok.
Hi Suzanne,
Thanks so much for taking the time to give us your feedback here on SiteJabber! I'm glad our team was able to turn this wrong item into a positive experience and send you the bag you originally purchased. I terribly sorry that this issue happened in the first place and have made it know to the management team at our fulfillment center.
If you need any further assistance I'll be happy to help you. I hop you're enjoying your new Prada handbag and I appreciate that you allowed us to resolve this issue. Thanks so much for shopping with us and for being a part of Ideel!
Best,
Jason Faria
Director, Customer Service
Love the savings - especially on local restaurants, car washes, coffee, etc.
I ordered some bedroom furniture on the 23rd jan, and a sofa on the 28th jan. After ordering I had a look on the reviews of groupon and could see a lot of them was bad, so I started to worry That I wouldn't get any on time/or get it at all.
But yesterday I go a text for the company delivering my bedroom furniture that it would be coming today between 8am-6pm.
The furniture arrived before 10am which I was happy about as I'm not waiting in all day for. The furniture has came in the time limit they gave me and I am very happy, don't know what I was worrying about.
The sofa should be at mine on 6th feb.
Love their specials. I have only bought discount tickets no merchandise.
Groupon is a hit or miss for me. It almost can be a bait and switch. You many times have to be careful about the interpretation of what the offer is
What an absolute nightmare of a company. We ordered a king size bed bundle with mattress and bedding. Firstly the mattress didnt turn up to then find a piece missing. The support central rail was missing. Had to then ring groupon and all they could say was 14 days and you will then get a refund. Would never deal with this company again.
From the business
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Don,
Thanks for writing your review and giving us your feedback here on SiteJabber. I'm really sorry to hear you don't like the comforter set you ordered and will be happy to look into assisting with a return. You can contact Customer Service via Live Chat for immediate assistance with an issue like this. They can be reached using this link: https://support.ideel.com/app/chat/chat_launch. From time to time there can be a delay in responding to emails but Live Chat agents should be able to help meet your needs.
I'd like to help you resolve this issue. Please provide me with the order number and name of the item you wish to return as well as the reason why you feel it's not as good quality. I'd like to share this with the merchandising team since member feedback is crucial to helping decide what items to sell. If you can also provide me with the email address used to contact us and let me know if you emailed or chatted, I'd like to find out why you were not responded to. I look forward to helping resolve this issue for you.
Best,
Jason Faria
Director, Ideel Customer Service