Groupon

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Massachusetts
1 review
1 helpful vote
Follow Emily D.
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When a restaurant to which I'd purchased a deal closed, they refunded my money even though we'd claimed the offer (we just hadn't used it yet). There was no muss, no fuss.

I always have great experiences with them and appreciate the deals!

Date of experience: February 14, 2013
Massachusetts
1 review
3 helpful votes
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Deceptive products!
December 10, 2015

Warning! Do not order anything from Groupon! They are deceptive by falsely advertising pictures and info and the products are either purely deceptive, have missing parts, and they lie about choices that do not exist.
They used to be reputable, but no longer! They don't get back to you on email or phone, they disconnect you probably hoping that you'll just give up. Well, Joe, Mr. "supervisor", I hope you had a nice lunch, while keeping me waiting once again! I don't need your $10 pathetic credit offer because I will not be using your $#*!ty services again. Send me the damn return labels. I'd rather have the jelly of the month!
"If this isn't a bag over the head, punch in the face... GD it!... hallelujah, holy $#*!, where's the Tylenol?"
Haha!

Date of experience: December 10, 2015
Washington
1 review
0 helpful votes
Follow Anupama K.
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I ordered groupon goods twice and had to wait for 2-3 weeks due to their slow shipping speed! Finally I didn't receive an order and when complained, they said my address was not right! What a horrible customer service! Thy also charge $2.99 shipping for goods which are less than $14.99.
I ordered a so- called diamond hoop earrings again. Received it today and it looks so crappy. Like a cheap metal ans no stones at all! In the groupon ad it was mentioned as 1/10th carot diamonds with clarity J n all bull$#*!...
Shut down your bloody company "groupon"!

Date of experience: February 6, 2014
Georgia
1 review
0 helpful votes
Follow Laschon H.
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Overselling of deals
November 14, 2021

I have purchased 2 Groupon deals, only for them to refund my money back days later, with no explanation from Groupon. I was made aware I didn't have deals via my credit card company refunds. One of the deals purchased was for 528.00 for concert tickets, I reached out to Groupon via email a couple of times, I was informed at one time to check my credit card info, any rep said try to repurchase the tickets in different section. Clearly my credit card was fine because both purchases were charged and refunded. Reached out to manager, he tells me sorry, section is not available try another section. I tried a couple more times, no section were available, but still showing on website. So it ended with my credit card company sending me a fraud alert., due to the many attempts of 528.00 going thorugh and then Groupon refunding. Manager was of zero help.

Date of experience: November 14, 2021
Colorado
2 reviews
6 helpful votes
Follow shauna w.
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I've been following Groupon since my original purchase of a $99 "deal" at Salon 505 in Austin. I originally purchased one, but an advert on Craigslist a few days later was my wake-up call. Basically, it said "Show up and you are hired. Must work 7 days a week. Experience not necessary." So I cancelled my "deal" started reading reviews. They sold 5,000 (not 3,200 as listed on groupon). They charged $82 to your card as a pre-tip when you made an appt. And they KEPT it, the employees didn't get those tips. The appts (if you could get them to answer) were set 2 years out. The customer service was horrid across the board. ------- NOW (July 2011)... Groupon still has Salon 505 listed as a spa "past deal"... even though Salon 505 is out of business and didn't honor their certificates. So I will not do business with Groupon, regardless of how good the "deal" seems to be.

Date of experience: July 3, 2011
Malaysia
1 review
3 helpful votes
Follow Tan H.
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Firstly, aren't all the vouchers in here are valid for 24 hours only?

I was taking note on one of their items a no longer in production old flip phone by Sony Ericsson at the following Link:-

http://www.groupon.my/deals/national-deal/nky-electronic-center/*******

I found this product was on sale yesterday night and it had only 2 hours left to be purchased. When i checked just not too long ago the timer has increased to 10 hours?

Truly now is it a scam or what? Or can all those company really pro-long the duration whenever they like after it's expired?

Date of experience: July 15, 2012
North Carolina
2 reviews
0 helpful votes
Follow Sherifatu B.
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I purchase from Groupon twice recently and it was as if I did not get a deal at all. The shipping a lone cost so much that it was not even worth purchasing a Groupon. Also, you have to read the fine print before you purchase from Groupon. They will rip you off so be careful.

Date of experience: April 15, 2017
Texas
1 review
0 helpful votes
Follow Carlos C.
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This company is a joke, there is no way to contact service support, there is no customer service phone number and their email system online does no allow you to click the send button, stay away from this fraudulent company

Date of experience: March 1, 2024
California
1 review
2 helpful votes
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Terrible customer service
September 28, 2019

I booked a hotel. Groupon say to 1. Bring photo ID, 2. Bring the Groupon proof and 3. Enjoy. Well I get to my hotel and I need a government issue photo id. My husband has his so the hotel asked to have Groupon our the reservation in his name. I live chatted 3 people who assured my it would be done in a few minutes (meanwhile I'm stranded with 3 kids and a baby in the lobby). Over 2 hours later and they didn't do it. The hotel took pity and let us in. I'll never use Groupon again

Date of experience: September 28, 2019
Tennessee
1 review
0 helpful votes
Follow P G.
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If asked to review a few weeks ago, I would have given them a five star rating.
However, after being ripped off this week for Tennessee Titans tickets through them via charmcitytickets.com I am appalled at the lack of a deal I got. Wow, sure, I will pay 43 bucks for a 61 value ticket. Just bring the turnip truck on around bc I think that is where I fell from. Who wouldn't want to pay that for the LAST ROW on the visitor side? Their supplier is selling that row for five bucks right now. I know prices fluctuate but this is really bad business Groupon. Yes, the seats were within the stated sections, so you listed quite a few sections. However, lets give out the worst possible seats we can find to keep a good customer, right? Heck no. I plan to see if my bank will recall payment when they open tomorrow. Customer service was of no help.

Date of experience: December 11, 2013

Overview

Groupon has a rating of 1.6 stars from 5,283 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
672
value
616
shipping
452
returns
523
quality
528
This company does not typically respond to reviews
+6