Groupon

Customer Service is bad! It's either they are not trained very well or their system is ancient.

I ordered 2 boxes of Thyro-Slim. When I checked my order online, it seems like they will be shipping my order separately because I am able to track each item separately. When I click on the tracking #, they are both the same. So fine, I expected 1 package which should includes 2 boxes.

When I got the package - I only got 1 and when I checked online both quantities were marked delivered. So I emailed customer service. Guess what they replied to me - they said they cannot do anything anymore since tracking says shipped. OMG! I almost fell out of my chair. I replied back saying how come since I only got 1 - where is the other one. Clearly they made a mistake. What happens next almost killed me. I emailed them back and got replies from 3 different persons but the with the same content:

Hi Nova,

I'm really sorry about the trouble, and I'm trying to find a solution as soon as possible. I'll be sure to update you within the next few days with any progress (and hopefully some good news).

If you need anything in the meantime, please let me know.

Oh no! I replied to the 3 emails and I attached the packaging and the packing slip. Problem is very simple. I ordered two. You shipped me 1, then just let me know when the other one will ship. Until now - I have not heard from them.

If only they understand their system, it would be easy to check the order - how many I ordered. How many was shipped, what is the tracking #. Clearly, they will see that they intended to ship me 2 packages but they only sent me 1 but they put the same tracking # on both. So it appeared that both were shipped. I can't even call them.

There are systemic policies that need to change:

1) They do not contact you -- I have managed the customer service function, and find it is always better to give a longer response time and delight the customer when they are contacted in a shorter period of time. If 24 hours (or even 48+, as is my case) is not a realistic target, DO NOT ADVERTISE IT AS SUCH! State "3 business days", and if you contact someone in 3 hours or even 36, they will not be disappointed.

2) They blow out your favorites -- I have previously had items in favorites for greater than a month, and they never disappeared before. They also have not disappeared when they were no longer available -- I would check every few days, and some of them would be unavailable and I would physically remove them. I have NEVER had my whole favorites section disappear in one instance.

As stated previously, I spend thousands of dollars a year on your site, probably about 25% of it from going back to my favorites section. I do not know off the top of my head what is in there (your CS rep said she could add them back, but that's why I have them bookmarked, so I do not have to remember them! -- so I have no idea what was in there).

At the least, I think I deserve some kind of compensation for my aggravation!

I dont like groupon for encouraging bad businesses, do they review the the business that offers the groupon. I had purchased couple of times spa package groupon and the first time I tried to make an appointment with this business and they dont care to answer my call at all then after number of calls they never answered my call. I had to ask for refund from groupon. Then I got this spa package again in a different package now I keep trying to book an appointment they say they are not available. Each time I ask for appointment they say they are full and they sold like 1000 groupons why would I want a spa package for like 3 months later from groupon when for 20$ more I can do a walk in at any spa location. So either groupon review the business and only sell limited groupons per business and see to that the customer is satisfied or not. One more thing I got this Groupon Good bluetooth headphone for $35 with $5 shipping and a car massager which like $40.00 both are very crappy they are sub standard and I got one on motorolo bluettoth for $50 which is really good. So people dont buy unbranded stuff from groupon becasue you will regret it.

Just wanted to give a heads up to all the Groupon shoppers out there - I do not recommend buying anything fragile from this company! I loved Groupon and have bought many items and gifts from them over the past few years. I recently purchased an NHL lamp for my dad for
Christmas. I have never had a problem with packaging, shipping, quality, or returns of items before, so when I received my recent purchase I did not feel it was necessary to check that the item was in good condition. I wrapped it up and under the tree it went. However when my dad opened it, I was incredibly disappointed to see that the lamp was not packaged properly and was in pieces. There was almost nothing to hold the item securely in place, and the small bit of foam they did used is crumbled and useless. I wish I were able to post pictures here so I could show how truly awful the packaging was! I emailed Groupon requesting an exchange, return, or at least Groupon credit or something. I also offered to send pictures, send the item back, whatever was necessary. We emailed back and forth many times and I kept receiving the same pre-written response about their return policy. When I asked if there were any exceptions for items bought as Christmas gifts, I got the exact same response that I got before. I am so beyond frustrated and incredibly unhappy with the service I am receiving. I don't want anyone else to have to go through this so please, THINK TWICE BEFORE ORDERING FRAGILE ITEMS THROUGH GROUPON!

HORRIBLE CUSTOMER SERVICE, Brooke W is one of the rudest supervisors. The deals are not that special, the merchants up mark their products/services so it seems you are getting a good deal.

I use to have great service from this site until recently. I ordered some shoes and hadn't received them. Finally tracked them down and they were returned as undeliverable. Normally they ship UPS but they changed their policy, they now use USPS. I don't have my regular mail delivered to my home, I use a po box. On their site, you have to use a street address and they don't allow PO boxes. I contacted Ideeli and I was told to have my deliveries sent to a friend or relatives house. I explaned I live 30 minutes away from my nearest friend or relative. What sense does that make? Ideeli is using USPS for shipping, why not allow the customer to use their PO Box as a shipping address? I was told, they would refund my membership money but they weren't going to change their policy to allow shipments to a PO box. What an inconvenience and a stupid policy change. I know I'm not the only one who this will effect. Unless it is something I truly want, I will probably never shop their again. Too bad, I really liked the site

Mary

I have used groupon at least five times, when it comes to the services (local) like meals, restaurants, beauty salons, I really don't have any problems, but when it comes to their business practices, products on their site that they sell and sent to you and their customer service they are horrible they lie, they have charged my card duplicate charges, and then made me go through a bunch of changes to get my money back, i had to wait over two weeks, while at the same time i was on the phone trying to get the issue straight they put me on hold for 30 minutes while they emailed me (while on hold) emailing me to tell me their sorry but it was my fault my card got charged twice i should have logged on and cancelled one of the orders within 2 hours! How can i cancel an order i did not make? How are you gonna put me on hold for 30 minutes while you are sitting there emailing me? Then conveniently as soon as the email comes through my call drops? Really. I'm sorry and i do not mean to be offensive I am a minority myself, But I am starting to not want to do business with companies that have outsourced their customer service to India. Every business I deal with these days a person in some other country named Mary Agnes, or John smith answers my customer service calls. And quite frankly they don't give two cents about good business practices. Many of the big business companies are hiding behind out sourced customer service way in another country and doing bad business, steadily ripping people off and hiding behind a 1800 number. Like previously stated if its a coupon for a local business I guess you might be alright but anything else I would not trust it.

I love their deals! Whether it is for a night out with the family or a romantic date for two groupon always comes in handy, thanks!

When eating out and using a groupon, read the fine print. Lucky for me I was fine, but I overheard another couple complain they were deceived.

One of the best way to get bargains. There are several other stores to shop in. Who does not want a bargain, this is the store.

I made a purchase on groupon. First of all the item took 1 week for my item to be shipped. I emailed them to check status after emailing them I received an email that my item was shipped. I received the item and it was not what I have ordered. I contacted customer service and was told probibly about 100 times they were sorry but nothing could be done. I was also told that the item I had ordered was "no longer." The rep stated that I can send the item back for a refund but not sure how long the refund was going to take due to the item that I had purchased was thru a 3rd party. When I purchased the item it was thru groupon when it was deducted from my account it was thru groupon. When I received the package it was packaged in groupon bag. Now I have to spend my time, my gas to go to the post office and send wrong item back. In which it was a mistake made by "3rd party." I was also told by Rep that groupon only advertises for 3rd parties. Groupon tried to offer me a $5 coupon for future purchase. Why would I want to order from them again if they can't get my order right in the first place. So I was provided for cooperate phone number. Tried calling them I would say around 6 different times and each time it was busy. That just told me right there how many people are complaning about their customer service. So from here on out due to their poor customer service I will never order from groupon.

I don't usually leave review comments online but I strongly felt that I need to share my horrible experience with groupon service.

I purchased a hotel deal groupon yesterday ($1500 deal) using my Visa. But after 20 minutes, I decided to use my mastercard instead so cancelled the original deal and purchased another one.

Today, I checked my credit statement and the cancelled deal was refunded but missing 85 dollars! I thought it was a mistake and called groupon to figure out. After experiencing two hung up calls by call center for some reason and wasting almost 1 hour, I was finally able to talk to a Supervisor. Apparently from groupon's perspective, they refunded the whole amount in USD and whatever amount is missing is due to exchange difference because I paid in CAD. I was shocked to hear this because when you purchase the hotel deal in groupon, they say it very proudly that they will return the full amount as long as it is cancelled before the deadline (approx 10 days). Nowhere it says the transaction fees or currency difference is not going to get refunded to the customer. I further looked into the Term of Sale, Return policy and FAQ and the only thing I found was just a simple statement saying that deals will be charged in USD.

Only if Groupon made a simple disclosure about the fact that customers won't be refunded for the currency difference in the case of cancellation, I wouldn't have cancelled my original transaction and get charged for $85 for no reason.

After 1.5 hours wasted on the phone with Groupon's call center, I got $20 of groupon credits to be used within next 6 months. Apparently, it is impossible for Groupon to fully compensate other than just giving $20 credit. As this is my only third time using groupon deals, I wonder how usefully I can use that $20 credit.

The experience with Groupon has just ruined my day and vacation now.

Generally speaking, I have been an ideeli customer for quite a while now, and have made numerous purchases. There have been a few issues with shipping, but they were resolved in the end after conversing with customer care.

The clothes I've purchased were always pretty true to the photographs and descriptions. Sometimes the fit is still a little off, but 9 out of 10 times they fit as expected and I end up loving my purchases. There have been some great finds in the home section as well.

I've noticed the selection goes from really good to pretty "meh." Some days I have to try really hard to whittle down the items in my cart, but there are times where I browse everything and nothing looks that great.

I've also made several returns, each was completed without too much trouble. I've noticed that recently, it's been taking longer and longer to have the return credit or refund issued. Hopefully they can get on the ball with that again, as returns used to be completed quickly.

I have had two bigger shipping issues and had to have some drawn out exchanges with customer care, but in the end they were able to resolve the problems.

As for the customer care reps, I've done the live chat several times and have had pleasant reps assisting me. The wait time for the chat has been pretty good, usually only a couple of minutes. The email exchanges were also quick and helpful. There has only been one rep, out of several that I've had contact with, who was off-putting and somewhat rude on live chat; I ended up just emailing ideeli and another rep helped me out very nicely.

To sum up, I would recommend ideeli as it does have a pretty good selection most of the time, good discount/prices, good customer service with returns, and friendly/efficient customer service. It's not perfect, but nothing that terribly detracts from shopping there. It is one of my go-to flash sale sites, and I like it more than most of the other ones.

Chan hair salon at 229C, Jalan Burma Georgetown.
WORST GROUPONS EXPERIENCE EVER!

Bad service with rude manners.
SHOW NO RESPECT TO THE CUSTOMER CHOICES when customer chose a different service instead of a much more expensive service he suggested such as rebonding! He got angry when I wanted only a haircut, thus he gave me an improper haircut with my bangs in a weird shape and all my back hair sticking out. RUDE!
DISHONEST FELLOW as he Does not follow what the information provided in groupon.
THEY EVEN TOLD ME THRICE THAT I DO NOT HAVE TO PURCHASE THE GROUPON TO GET SAME HAIR CUT AND HAIR TREATMENT FOR RM 20 THROUGH MY PHONE CALL! JUST BY WALK IN TO GET SAME VALUE GROUPON TREATMENT!
Ex: in groupon RM20 for cut+hair treatment+wash, but when i reach there he said RM 50 for hair treatment, yet RM 20 is only for haircut.

I have used groupon for many things and products and services are always as promised. Best discount website.

Groupon India is the best... love to buy stuff here... both products and services! Customer service is superb.

Does not honor groupon after I purchased it. Cancelled 3 appointments and now will not return my calls.

I ordered an item October 9 and received an email confirming my order. On October 12th, I received notification that it was being shipped from the UK with an expected delivery date of around October 22nd. On October 22nd, I checked the Groupon tracking page only to find that the last entry was on October 12 and that my items were still in the UK. I emailed the shipping company's office in the US and was told I should contact their main office in the UK. I went back to groupon and during a chat the rep offered a refund within seconds saying that the shipment had been delayed. I responded that I did not want a refund, I wanted what I purchased and asked how long it might be delayed. She gave me another date at the end of October.

This morning I called the shipping company in the UK. The tracking number on my groupons page did not correspond to their numbering system. It is totally different so I went back to groupon with this information and was told my items were still being processed for shipping --never mind that their tracking page says my items shipped on October 12 -- and a manager would get back to me within 48 hours with a response.

Why wasn't I advised that there was a problem with shipping these items before I had to contact them? Why wasn't I allowed to decide what i wanted done about this supposed delay? Is it that they are buying time for more of this product to come in because they ran out?

Let's see what they come up with next!

I used to recommend Group on to all my friends. I will no longer do that.

My son had made a purchase of USD 500 by mistake, the Groupon refunded it although a month and half had already passed.

THANK YOU VERY MUCH. I WILL ALWAYS REFER GROUPON TO FRIENDS AND FAMILY

I order a shirt from the site, it took over a month for the shut to come in, and when it did, it wasn't the damm shirt I ordered and not even my size waisted n mf money

Customer Service Sucks, No help what so ever, lames. I will never use them again, counterfeit, bogus
Lames

A few months ago, I would have given them 5 stars. I made dozens of purchases and brought them dozens of new customers

Now, they are less than 1 star. And this is not because of a single transaction. My last 5 purchase have been a TERRIBLE experience. Wrong items recieved, items not listed correctly, items STILL not recieved, a month after I purchased it.

The worst was this: I bought a new computer (touchscreen acer 8gb ram, i5 processor, 750 gb). Waited 3 weeks for it just to recieve a totally different model than what they advertised. It was $500 with shipping. After another 2 weeks of trying to get it straight with them, I was offered an apology and a refund. Of course, they are not refunding me the shipping cost I paid and I have to wait another 3 weeks for my refund Basically it was a waste of 2 months ( of which I had no computer the whole time) and I ended paying $30 bucks for the aggravation

Not sure what they are doing differently, but they are terrible now. I'm cancelling my account. Anyone who is thinking about using them, I would wait til they figure out where they went wrong and correct their shortcomings.

This is poor service on the merchant part, they haven't created any contact. This item is rated a 1 because it doesn't work at all and it's suppose to be solar friendly. I still haven't received a refund either.

Ticket Discussion
POST MESSAGE
3 minutes ago
There is still no return label.
4 minutes ago
It's been 5 days and still no response! Why?

5 days ago
This item doesn't work at all. The item will not charge, it's been charging over 20 hours, the light will not cut on either. The packaging was messed up look used when I received it.

Ticket Opened Apr 14,2017 at 05:24 AM UTC
Return: Defective / Broken
Ticket Products
Preview Description SKU Price Qty Total
Portable Window Solar Charger For Tablets and Smartphones - Green Portable Window Solar Charger For Tablets and Smartphones - Green
Color: Green
*******GRN $24.95 1 $24.95