Groupon

Yes the items hip a little slow, and no they don't stock anything themselves, based on your order they have it shipped form the actual manufacturer / designer. For that reason I can understand that every once in awhile an item I purchased might actually have run out and they need to cancel it ( they should send you a notice though when that happens its ridiculous not to)... in regards to customer service they answered my request to return an item within a few hours and even made an exception to take back something which was non-returnable due to the fact it was defective... I got my prepaid UPS return sticker by email the same day

So far the items i ordered were all exactly as pictured / advertised and I don't think they are dishonest at all... you just need to have proper expectations. This is like a clearance our outlet site. Not an actual store at the mall

If you are in search of a reliable online store for purchasing men and women’s clothing as well as shoes, I would recommend visiting ideeli. It is one of the fastest growing retailers in the United States and guarantees satisfaction for all customers. Each day at 12 noon, the site is updated with an entirely new collection of products sold by them and I was subject to all the listed items. I was quite happy to see the products not priced exorbitantly unlike many similar websites that sell quality clothing and complementary accessories. Sales last only for the given day after which the stock gets replaced. Take advantage of the service today.

I have shopped on Ideel for years. Suddenly, you can't return items, there is no response to requests (except an email saying they pride themselves on responding in 4-24 hours. It has been over a week and still no response.) I can only conclude that they are in such bad shape that they won't be around much longer. Although I used to place at least a couple of orders a month with them, I am no longer ordering anything because it appears I won't be able to return items.

UPDATE: I complained (rather emphatically) through their customer service email and was finally issued a full refund on my credit card. Sad to see that Ideel is apparently never going to be the site it was now that Groupon purchased it, but at least they resolved my issue.

I have spent thousands of dollars on Ideeli over the years. It was my to-go-to place for a bad day at work. I would be glues to my desk at 11:00 AM, I mean don't call me. Recently I have noticed that the quality of there clothes have deteriorated. They have some good sales every once in awhile but it's mostly terrible. Where are they getting these ugly clothes from? Did they change their buyer? It has gotten so bad, I've gone from checking everyday to deleting the App from my phone. If I want ugly clothes I will go to Sears... On the other hand I have never had a terrible experience with shipping. It's always right on time. If you could just get good stuff, maybe I will be back...

I agree totally with the posted reviews. Something horrible has happened to this company. STAY AWAY! My first clue was a couple of months ago. 20% was promoted, but somehow I was charged full price. I reached someone in a third world country who refused any help. When the item arrived, it was the wrong color, and back it went. They did issue a complimentary shipping label. When the item was reduced a few weeks later, against my own intuition, I ordered it again. ALAS! They sent the wrong thing again. Again they issued a complimentary label, but charged an $8.95 return fee. Now, of course, live chat no longer exists, and it has been over a week since I emailed them. I will contact my credit card company. I urge everyone to dispute bogus charges by these crooks, no matter how large or small.

Groupon used to be good,now,when you buy anything at all,you cannot get anyone to help. They are from another country & do not understand anything at all. I want my $$$ back for defective earrings,no one helps. Awful

Have been a loyal customer for years, but clearly something has changed with this company, I will not buy anything from them going forward. Purchased a groupon for a gift for my daughter for Xmas, she did not want it, so I attempted to process a credit or refund. Did 3 online customer service chats and also called. Was told that they will only refund after 3 days of purchase. Really? At Christmas? Most people purchase at least a couple of weeks in advance. This place has gone to the place where companies go who do not care when you tell them you are cancelling your account, horrible customer service, just like robots...

Awful, disrespectful fulfillment department. As if people there are constantly under whatever influence. I won't go in depth but, believe me, it's absurd.
Billing is also very peculiar: credits don't show up weeks at a time, of course it means more profit for the owners. There are no email or other notifications for the transactions, tracking your payment/credit balance is practically impossible.
Out of stock items still shown as shipped, eligible for return items marked as NO in package slip.
Unless you are a pro in accounting don't make a habit buying at ideeli.

Today I had reviewed another site 'nomorerack.com' because i was so disappointing experiences. And it just suddenly hit me that we only tend to review or rather complain when we have bad experiences. SO I decided to submit my reviews for those that i like too.

I have bought items from Ideeli for over 5 months now. Good deals and most importantly quality products. My experience with the customer service has been great. I like that if you pay shipping on your first purchase, you will get free shipping for the entire month.
I noticed shipments can take a while to arrive and that is the only reason i gave it 4 stars. So make sure to order items early if you are buying them for special event.

Tried to order 5 sets of Sony wireless headphones. All were displayed as separately shipped packages with the same tracking number (assumed multi-package shipping). The following week, one package arrived. After checking Groupon, I noticed that all were listed as delivered. After several unsuccessful attempts to contact Groupon (poor online chat experiences, failed call backs), I was able to reach them via e-mail. A few e-mails later, I found out that not only did they never ship the other four headphones, they refused to complete the order. They are supposed to send a refund some time in the next two weeks.
The product that did arrive was in good condition and as described, but we were counting on having all of them.

Some items excellent, some terrible. We bought a garden table which broke the first day we had it. Very difficult and costly to return, could have sent photos of the (now, useless) table, but Groupon not really interested, so no refund. I keep telling them we are nowhere near the city they keep sending me vouchers for (restaurants etc), and what our nearest city actually IS, but despite promising to look into it, they haven't.Don't think I'll be using Groupon again.

No customer support useless crappy products, false advertising and refunds denied. I order a pair of leggings from Angelina's soft leggings... was sent 2... more like panty hose, luckily it had a built in skirt! Also spent 28 & on a phone tripod that is just the stand no cradle or anything else as advertised... no returns or refunds and it's useless. They have the same item on Amazon for 15 $ w the actual accessories.

Very unimpressed with the customer service. My order was cancelled a day after placing the order because my husbands account has the billing address as mine (not sure what is so difficult to understand). I tried contacting ideel several ways.
1. chat- tried speaking to 2 different representatives, but neither could help me, they said they would refer me to someone higher who would email me within 24 hours, a little late if I want to get the deal before it expires.
2. email, the responses are not very helpful and it takes a very long time to get a reply.
3. phone, tried calling several times and left messages, haven't heard back from them.