Groupon

I'd give 0 to Groupon. I bought universal tickets in LA and spent $470 but the entrance I found out I had to buy some 3 day pass which would come to some $800+. Anyway I wanted to get the money refunded and if not refunded they could have given it as a credit for future use. When I called Groupon about either refunding or giving credits they just deleted my Groupon account with out my permission!
Who does this? Who deletes customer account b'cos they are asking for refunds!

Groupon had a hammam experienced listed from Crystal Palace Spa on Edgware Road- costing £240 for a 90 minute service for 2. The photos reflected the price and looked decent.

When I went the entire place smelt of sewage and it was a health and safely hazard. There was dirt everywhere, broken windows, unclean showers and dirty laundry on the floors. My service finished after 60 minutes not 90 as advertised

When contacting groupon for this misleading advert to get a full refund/compensation they refused. This multi billion dollar company neglects their customers and posts fraudulent services.

I felt unsafe and unsupported by groupon

They continue to disregard my experience or refund me let alone make sure I am ok or amend their services correctly online to reflect truthfully

Really appalling customer service. I received a damaged product (which happens) but the customer service following has been rude and unprofessional. Please do not use this company, so many negative reviews.

I purchased an air duct cleaning from Elliott's Air Care. According to the site, they service are within 110 miles Newark, DE. I'm located less than 90 miles from there. When I called to make an appointment, I was told that my area is not serviced. It's virtually impossible to get a refund on your credit card. Now I'm stuck with useless Groupon bucks.

Paid for a oil change 60 bucks or so, Groupon instantly charged my credit card, but did not furnish me any kind of code to use. Contacted customer support, and the route Idiot said it would be about four hours before someone would get back to me. Whatever business you're dealing with, just go directly to them and ask for a discount, they'll be more than happy to give you one. Now, I'm having to dispute the charges on my credit card, because Groupon never gave me the coupon that I paid for.

I have had bad luck with clothing and services. The dress I received had a hole in it, and the shirt I got was literally sewn together wrong. How does that get through quality check? As far as the services, oftentimes it is impossible to reach anyone to make an appointment. Other times you get an attitude, like, oh, you are cheap because you are using Groupon. My pedicure lady showed up 25 minutes late. Now, I can't even write a review. I have reached out to customer service to find out why, but no response. Ugh! I'm done. Good deals are only good when you actually get them.

I contacted customer support to get a refund for an unused Groupon that I purchased and was unable to use due to the fact that the merchant went out of business before I was able to claim the service. First of all, you cannot contact anyone via phone, so you're left with an online chat center located who knows where. After explaining the situation multiple times, they flat out refused to offer me a credit or a refund. In light of what happened, I basically feel that Groupon stole the money from me and kept it all for themselves without the defunct merchant or I reaping any benefit whatsoever. Terrible policy, poor customer service, and dishonest business practices all the way around.

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

Buyer beware! They canceled my purchase without reaching out to me. When I asked why they did that I was told that the tickets I purchased were sold out. If they were sold out why did you sell them to me? I contacted the venue and they were in fact not sold out. These tickets were for an event for my son's 13th birthday and due to the fact that I'm having to wait 7 days for the refund to occur I am unable to repurchase the tickets. Had they reached out to me and offered to refund with Groupon bucks which are available immediately I would have been able to salvage my sons birthday party. In response to my complaint they said they could offer me $5 to make things better, that's just insulting.

I have bought a voucher to used in Dubai as I am living outside, but unable be there in SEP24 as it mention expire, they are refusing to refund it and did not even offer extension. Bad customer service.

Groupon has a one-star rating from Better Business Bureau. Meaning most customers are not satisfied with Groupon and this company should be avoided. The company is totally nonresponsive to customer concerns, opting instead to make difficult demands when customers seek valid responses to their inquiries. I have been seeking a refund for a Sam's Club membership I paid for but never received I purchased $70 membership on March 9th. When I went to Sam's Club there was no record of my membership purchase Groupon told me to go to Sam's for any further assistance. Groupon again told me to go to Sam's again and again. I made five trips to Sam's, numerous emails to and from Sam's and Groupon. Groupon kept on trying to say their mistake was my fault. Two- and one-half months and still no refund. Groupon cannot be trusted and should be avoided..

While on vacation I purchased a Groupon for an event, but the first time I tried I got a message saying my purchase could not be completed. I figured I entered my credit card incorrectly or something, so started all over again. The second transaction went through fine, but then moments later so did the first one. So now I was charged twice ($182 each). I contacted customer service online immediately and spent a good part of the rest of that day dealing with robotic responses about their "policy" that all sales are final. There was no consideration given to the fact that this was not something I purchased and now wanted a refund for- it was a simple matter of the charge going through twice, moments apart. The event that the Groupon was for had not even happened yet, there was no reason for them not to simply reverse one of the charges. I tried going through my bank, who did investigate, but ultimately could not get the refund from Groupon either because they were told that I had made two purchases, so the bank could not refund me. My bank did tell me that the error message on my first try purchasing would be an error on Groupon's end so to try going directly to them for the refund, which of course I had already done. The can't have a system that sends error/transaction can't be completed messages and then have the transaction go through, when in the meantime I've already made the purchase over again. Groupon did end up giving me groupon bucks credit, but since I don't trust their site and they don't usually offer things that interest me, I don't want a Groupon credit, I just want the money back for the second charge. Their customer service always felt like dealing with an actual robot and sometimes I would receive the same response more than once.

I purchased a Groupon. Had trouble using it w the vender. I should have returned it to Groupon but instead contacted them directly. They asked me for my credit card? To secure the purchase. I stupidly gave it to them. I tried to report this to Groupon but the Groupon person did not understand me. (probably a Harvard graduate!). The Groupon is for a 6 month subscription but afraid the vendor will use my CC to renew w/o my permission. So now I am forced to get a new credit card as I just don't trust the vendor. Lesson Learned. Buy Groupon for local restaurants etc. that can be used quickly and NOT for subscriptions.

"Exchange program" is a SCAM. Once you buy, you only have 3 DAYS! They could easily credit your account and debit their merchant -- since you have not used your voucher. But NOOOOOO...On Day 4 -- YOU'RE SCREWED! If you buy a service and then something happens beyond your control and you cannot use it, TOUGH LUCK! NOT A REPUTABLE SERVICE OR COMPANY! They hide behind FALSE and MISLEADING STATEMENTS, e.g., "The amount paid for this voucher ($100.00) with Merchant NEVER EXPIRES. The promotional value expires Month Day, Year." In other words, you and your voucher that you cannot use are F***ed! DISHONERABLE OPPORTUNISTIC COMPANY!

I have been using Groupon for years now and it is no longer worth it since you need to wait 7 business days to get your credit back even when you are unable to reach out to a merchant. Groupon's policy has changed and will be losing lots of customers. I tried to contact customer service and the person was so rude he closed the chat on me after telling me he was sorry not giving me time to say anything else.

I think it is terrible how these companies have gone 100% online. You cannot email, call, get a phone number or person on the phone. If you need a refund or any kind of assistance after your purchase you are screwed. I had purchased Catalina Flyer tickets to Catalina Island and after groupon purchase you are prompted to then go to that Catalina Flyer site and they were fully booked for over a week out?! So we obviously needed a refund. When people spend money on your company, they should be able to call and speak to an actual agent regarding their purchase. What a scam. Unfortunate. No more purchasing from Groupon, you have lost my service. What a nightmare!

I purchased a tour on Groupon.com. Their booking system allowed me to purchase for 'today' but when I went to redeem, it was expired. I purchased in the morning and tours were available until late afternoon. I contacted them right away received prompt responses, but from a different person every time. After dealing with 10 different Groupon employees I've made no progress and accepted a Groupon credit, which is of little use because I'm from Canada. They said they could not transfer the credit to my Groupon.ca account. Their booking system is faulty and, based on their responses, I am not confident they will fix it. Beware.

Groupon has presented me with some great deals over the years. Some of these deals have been wasted money (due to the fine print, not being able to schedule a good time with the vendor), while others have been very worthwhile.
I would caution anyone from adding their credit card to Groupon. There isn't a checkout page so as soon as you click the 'Buy" tickets/Groupon it'll charge your credit card. Groupon will then refuse to refund your order, even if you didn't intend to purchase the item or ticket. Be aware of this.

-Nick