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Groupon

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Pennsylvania
1 review
1 helpful vote
Follow Jeff F.
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Have bought vouchers in the past with no problem but since they now want you to "join" their "club" there is no way to actually contact them to see why they just quit honoring the voucher for Staples shredding service. They then sent an email advising the voucher for some odd dollar amount was was going to expire at the end of the month. I HAVE TO AGREE THIS COMPANY IS A RIP OFF.

Date of experience: July 25, 2019
Netherlands
1 review
4 helpful votes
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BUY WITH CAUTION!
December 25, 2010

BUY WITH CAUTION!

I bought a Groupon Daily Deal, with the proviso that I could get a refund if I cancelled within 7 days as long as I hadn't redeemed the coupon. After receiving the coupon, the following day I decided that I was no longer interested in the deal and proceeded to inform Groupon via email on *******@groupon.co.uk because customer support on *******719 is non-existent.
Its now been 15 days and still no word from Groupon, still waiting for my refund. It is scandalous that such an outfit is allowed to do business.
My advise to anyone thinking of signing up with Griupon or getting the daily deal... PROCEED WITH CAUTION.

Date of experience: December 25, 2010
Kansas
3 reviews
0 helpful votes
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Great Site
June 22, 2015

I've used many Groupons. Saved a lot of money! I especially like the ones where you buy the voucher and the product is auto shipped. That is very time saving as well!

Date of experience: June 22, 2015
Canada
13 reviews
49 helpful votes
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Groupon -restaurant
January 25, 2016

Use it all the time, gets you out to some places you would not necessarily go. Have yet to get a bad meal, would highly recmmend. Good for other things as well

Date of experience: January 25, 2016
Spain
5 reviews
5 helpful votes
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Promises...
May 3, 2016

They promise a lot but makes u tired of giving infos. To them to get not much for your own. I stopped ma relation withem cos it was not worth it. Sorry.

Date of experience: May 3, 2016
North Carolina
1 review
2 helpful votes
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I would forward all of my lovely emails they sent me regarding a purchase. They are very deceptive. Beware. Some are great deals but this is very risky.

Date of experience: May 27, 2012
Arizona
1 review
0 helpful votes
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Worst company ever., I ordered an expensive Silver Burberry men's watch to only receive a two tones lady's watch.

Their customer service is the worst by far ever.

Date of experience: July 2, 2015
DeeDee L. Groupon Rep
over a year old

Thank you so much for being in touch via Site Jabber. I am sorry to hear that you received the wrong item.

Our Return Policy requests that you contact us immediately at support@ideel.com when and if you receive the wrong item, so we can set up a free return and try to replace the item for you if the correct thing is still in stock. While it's never our intention to ship you the wrong item, these things do happen from time to time, as our staff is only human.

If you have not reached out to CS, or if they have not been able to resolve this issue for you, please feel free to direct message me here with your order number, and I'll be happy to help.

Best,
Jason Faria
Director, Customer Service

Canada
1 review
0 helpful votes
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Groupon
October 12, 2018

Jewellery order does not indicate shipping cost at all makes up for the discounted necklace price in high shipping charges whereas coupon voucher does not work either BeWare

Date of experience: October 12, 2018
Colorado
1 review
0 helpful votes
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We had 4 Corners Complete Care clean our carpets today. He did an amazing job surpassing our expectations. Would recommend them to clean your carpets. Great customer service.

Date of experience: April 27, 2019
Massachusetts
1 review
1 helpful vote
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Rip off
September 9, 2022

Usually more expensive than companies offer regularly. No phone number to call them to complain about Groupons not working. Groupons expire and do not coordinate availability with places.

Date of experience: September 9, 2022
Colorado
1 review
0 helpful votes
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I purchased 4 tickets to a show. The show got canceled and I didn't received any notice. Other than that, they don't want to refund me and they have really bad customer service! I have tried several times to talk to them ( chat only) and they told me I can't get a refund because of the terms. THEY BASICALLY TAKE PEOPLE'S MONEY WITHOUT GIVING THEM ANYTHING.

Date of experience: February 17, 2024
Italy
1 review
0 helpful votes
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You buy coupons for services and then fight to be able to use them... Pretty disappointing. Also with a coupon you always need to book ages in advance.

Date of experience: July 23, 2022
Florida
3 reviews
4 helpful votes
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I had great experiences with Groupon so far. The vendors were flexible, they honored their commitments and customer service was on the ball with any requests.

Date of experience: July 4, 2012
Florida
1 review
1 helpful vote
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Wow I bought a bunch of things on ideeli, but do not plan to do so anymore!
I bought a Jessica Howard dress for $74.94. It took AN ETERTNITY to arrive, and when the damaged, opened box finally arrived, it was 2 SIZES SMALLER than i odered! I immediately contacted live chat who was of no help, and then i tried calling and got a phony "everyone is helping other customers" lie of an answering machine. I do not want a refund - i want my dress! And i ordered it to wear to a function in 2 weeks, so I really want it soon. This is rediculous. I want to speak to a real person on the phone.

Date of experience: March 21, 2012
DeeDee L. Groupon Rep
over a year old

Hi Celia,

I understand your frustration, and I am so sorry to hear that you received the wrong item. Member experience and quality control are important to us, and I take this matter to heart.

I would like to work to make this right. Please send me a private message with your order details and contact information, and I would be happy to call you and resolve this issue.

Best,

Jason Faria
Sr. Manager Customer Service

California
1 review
0 helpful votes
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Purchase a resort deal online Groupon for room. No fine print was present when I got to the hotel to check in they told me I have to pay another large sum of money. Groupon is and scam I have no idea there has to be paid same amount resort said it was for booking on groupon. Their fee Resort fee top of that. When I checked with Groupon they told me that I needed to read your fineprint not everyone knows about their fINE print. Why CAN'T THEY
BE HONEST AND PUT IT IN PLAIN VIEW so you can see WHAT YOU ARE GETTING INTO. They did not want to return ANY OF my money. Obviously THEY ARE CROOKS IN DISGUISE. CAN'T TRUST THEIR Behavior.

Date of experience: September 6, 2020
Canada
1 review
0 helpful votes
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This is my review of groupon and Jasmine Restaurant in Manhattan located on E 49th Street, NYC:

Though the food is good BUT please be aware the Groupon discount offer is a complete hoax that they use to reel people in.
While the restaurant does not honour their offer according to the Groupon advertising, Groupon also doesn't follow up but offer excuses to avoid dealing with the problem!
I guess this is completely an HONESTY and INTEGRITY issue - on the part of both parties involved! Shameful!

Date of experience: July 30, 2017
Australia
2 reviews
0 helpful votes
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Awesome Service
April 3, 2017

Would totally use this service again. Im glad I downloaded the app. Cheap deals is always fun. Would consider using it for other things also. I am totally going to recommend this to all my friends.

Date of experience: April 2, 2017
Canada
1 review
3 helpful votes
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I was shopping for Whale Watching tour in Victoria BC Canada on Groupon. When I searched the item, I did specifically indicate I was searching for tours in Victoria. I also set the region preference as in Victoria BC in my profile with Groupon. I did find the items, 5 whale watching tour tickets, but through out their whole website and the whole purchasing process they did not even mention once that the Canadian tour was quoted in US$. Why would somebody do that? I didn't realize the currency issue until the transaction came to my credit card as pending. Later, they even charged a service fee on that. Eventually, I paid C$100 more than what I would pay if I purchased directly from the tour company. Tried to solve the issue with Groupon, and in total talked to about 20 customer services. Every time they asked me to provide the full detail of my purchase like they couldn't find my order. They only used template answer to tell me that there was nothing they could help. It is a complete SCAM website. I would give 0 star if I have the option. Stay away from it by all means!

Date of experience: June 26, 2017
Italy
2 reviews
3 helpful votes
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Horrible customer service! The groupon misrepresented the actual deal. It was for "a dental checkup with exam, x-rays, cleaning, and fluoride treatment" at Ocoee Dental Care P. A. The company was just horrible. They refused to give me a cleaning or exam unless I paid them another 30 dollars even though the groupon said that these services were included. They told me they would brush my teeth for me after taking the X-rays without using any dental equipment. If I wanted them to use dentist equipment I needed to pay them the 30 dollars in addition to the groupon. They claimed that in the small print it is written that an "extra $30 fee may apply for a more complete exam depending on patients condition." However I had no condition that required anything other than what the groupon stated. When I called groupon they told me there was nothing they could do. I asked to speak to a supervisor and was placed on hold for 20 minutes. When I finally reached someone they told me that there was nothing they could do because of the small print, even though I explained the situation and told them that I did not want a more complete exam- I only wanted what was advertised on the groupon. They told me they would look into it and get back to me. I never heard anything from them. Groupon does not advocate for consumers in any way. Buy a groupon at your own risk. I spent $39 on a groupon without receiving the service stated.

Date of experience: April 10, 2013
Florida
1 review
0 helpful votes
Follow Lu C.
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I purchased a ticket on Groupon to take an online concealed weapons class - however, after registering for the class - and using the voucher code sent by Groupon - the site would state that I was unauthorized to use it - however it let me use it to sign in and take my money. After numerous attempts to sign in - I wrote 23 emails to the National Carry Academy - to no avail as no one has ever responded - I also tried to call on 2 different phone numbers and both are busy constantly and there is not reaching them.

I then contacted Groupon who stated that I should clear my cache and try again - I did - and nothing happened - same issue. Then I asked for a refund and they told me that the voucher was a view and pay and therefore could not refund me. This Groupon company appears to be a scam and seems like they sold me a fake ticket or a ticket to a company that does not either exist or is a scammer - buyer beware! Do not trust Groupon - they are just bad and a rip off! They ripped me off and I would be very careful with them - as for me - I will never use this groupon junk again - lesson learned!

Date of experience: November 9, 2020

Overview

Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281