Groupon

I have been using Groupon since they opened. I am really disappointed as I have moved address, updated my details which shows in my details but when I got to purchase my previous address comes up.

Now when you go into 'contact us' Groupon are giving you this online chat. The person is obvious talking to more than one person because it takes them forever to respond which also adds to the frustration.

I spoke to 2 representatives. The first one 'Christine M' didn't have the patience to solve my problem, she told me what I should do, asked me if there was anything else and signed off. I took a video of the chat because I couldn't believe it.

The Second Rep 'Mas M' was much better but still didn't solve my issue and didn't seem to think it was a problem for me to change my billing address every time I placed an order. I can't afford to take that chance because if I forget to change the address one time Groupon will blame me.

I can't believe such a large company cannot fix such a simple error. I decided to close my account because they obviously don't value there customers and don't seem to have the patience to help.

Went on to groupon looking for accommodations for my son and I for his school vacation this April, so in February I was looking for deals and found one, I opened the page entered the days I would be traveling and hit the next button and was automatically sent a confirmation for the hotel however I did not intend to purchase the deal I was just attempting to get a cost, I explained this logically to several associates at groupon both by phone and email, the end result was an email from groupon acknowledging I inadvertently purchased the deal but because I didn't read the fine print for a hotel stay I did not want I was still on the hook for the cost, $#*! GROUPON!

Ordered the wrong phone Apple IPHONE 6S instead of 6S Plus for my Son. Realized this 48 hours before product shipped, contacted Groupon, they said they could not stop the shipment. Received the Phone followed explicit directions to return Phone (did not even open box). They WILL NOT REFUND YOU YOUR MONEY, BECAUSE YOU USED PAYPAL?! WTF? Only get a credit. Since this was my first, it will definitely be my last Groupon order EVER!

So I bought concert tickets. Then it turned out I could not go. So less than an hour later. I login to attempt refund or cancel. I still have not yet been assigned tickets. So I email them. The concert is about 72 hours away. They get back over a day later with about 48 hours left til concert. Still not assigned tickets which I think is weird. So I finally get a response from some call center in foreign country guy. Basically saying tough luck give it to someone as a gift. So I text a friend and give away tickets. Still not assigned tickets yet. Then a couple hours I get an email from groupon sorry we sold tickets we don't have some system error. They refund 1 of 2 tickets. I email and said I gave away tickets this is unacceptable. Got generic response about bumping it up. Two days after concert get email your situation has already been resolved. I'm like hell no it has not and I haven't received a full refund. Still haven't heard anything it's been about 3 weeks now. They didn't even say sorry or anything for bad customer service. I've decided to share with my friends my horrible experience and we all buy tons of groupons. It's a horrible organization that has no clue about satisfying or resolving issues. I've never been treated so arrogently.

I know what the motto supposed to be for Groupon site- TOO GOOD TO BE TRUE.
Every time I purchase something from them, I am disappointed!
Spa procedure from advertised $45 becoming $ 120, botox- from $ 129 to $ 400 (without later touch up, because of Groupon discount), etc
My latest purchase was face cream- Diamond 24K, bla-bla-bla MSRP price- $500!, on Groupon- $ 39.90. Got it yesterday. OMG! It does not cost even $5! Poor package with unclear printing on it, broken lid, some old-look and smell consistence inside
And not-returnable, because of DISCOUNT!
NEVER AGAIN!

I love it! Here's why - it has some really genuine designer stuff, that i won't even look at otherwise, at insanely low prices - thats the bottom line.

But of-course, since nothing comes free, you have to pay for this in other ways
- it charges $10 for shipping, which, in my view, is insane
- it takes ages to reach you. But, the shipping dates are specified next to the product in your cart. And, till date, i have almost always received items before the estimated dates. There was a delay once. But i didn't mind it because ideeli gave me a $10 credit for that.
- Some of the products cannot be returned - again, this is clearly noted next to the product description
- You have only 7 days (from shipping date) to return the item - so you never buy something unless you are sure you'll keep it
-Unless you decide to pay for the membership, lost of cool stuff gets sold out before you get to it
- Your cart is not saved for more than 10 min. Hence, if you thought you could save the cart, fill it up, and then order (and save some shipping costs), it does not work

Despite all this, i have been able to get some really good stuff from there so i am going to go back. Also, in the last year, i have shopped there atleast once a month if not more. With experience, i have gotton better at using the site.

I had a girlfriend find a spa through Groupon and following her lead I bought one too. What a waste.
The spa was amazing and the service even better.
I like it and have been back twice now. The working there liked me enough to provided me with information about Groupon and there practices. OMG nauseating when I heard about just how much Groupon takes from the business and how the spa doesn't feel any supported despite a 60% take on their services. The Groupon allows anyone to purchase and story's of some of the people's behavior is just sad especially when busines doesn't even make money from it. After hearing this I was apalled how big business Groupon takes advantage of small businesses. I will never use coupon again and encourage you not to use Groupon as it lessen the value of the businesse. Even in a pandemic small businesses are going out of business Groupon takes total advantage.
Small businesses the heart of of country is being lost to corporations like Groupon. When I call customer service no one answered. I was given through a automated message an email. Another company with no humans only email. Which did get a return response for nearly a week.
Soon I'll be getting my nail done at Amazon. Stop supporting business like these. Support minority leaders..

I came across this website to write a bad review for another bad hair website and wanted to add some of the fav websites I love. After reading all these bad reviews, I need to thank everyone because I learned a great deal. I'm sorry for those who experienced some bad moments, but it gives me great insight to be more careful in the future to fine prints or doing my research. To be honest, I love this website. Been using it for almost a year now (only restuarants though) and had no problems.
I also understand many of the reviewers are business owners and are stressed with all the added costs.

I did come across reading a really good idea where the consumers can have a choice to call the business directly and ask for the same discount. So say, for eg. I'm suppose to pay $10 to groupon and get a $20 certificate. The business owner can also give us the same deal. The owner will lose less since they don't need to shell out 50% of the $10 = $5 to groupon as advertising cost.

Just my second thought. Again, I really like using this website, whether I want to buy or not, just having to read all the new discounts everymorning, makes me happy. =)

As for consumers, please always read the fine prints! It really cuts down on some of the misunderstandings.

I understand the type of business ideeli is in - limited supply, long shipping windows, restrictive return policy. Get it. My order actually shipped much earlier than stated so kudos for that. Unfortunately I received the wrong dress. I am in the distribution business so I understand a lot about orders and mispulls/shorts. That being said - since this was my first order from ideeli, I've received a 100% service failure. In my business 100% service failure equals permanent loss of business.

I logged in this morning and chatted with a customer service rep who was accommodating but in my opinion you could tell they handle issues like mine all the time and this wasn't something new. (Jason - incident #*******-000​138).

The return UPS label was emailed immediately (kudos again) but I still want my dress and I want ideeli to make this right. I'm eligible for a full credit card refund but I hope I receive my product. The quality assurance process is lacking and needs to be redone. I personally have a 98% operational service level with my customers and I expect nothing less from the companies I buy from. We'll see how this ends...

I am rating this site a 1 because it deceiving in it's "deals". I was all excited because I did get two really great deals from the site. So I went and purchased a few other activities advertised as half off. After I purchased I noticed on other sites the original price was actually ten dollars cheaper than my so called "half off price" I reached out to Groupon. They could not do anything about it. It was not like the advertised price was a few dollars off, it literally was complete false advertising. The original price for our seats were 39.50. We were sold our tickets at 49:50 with the information that that was half the price they were selling else where. I was unable to check at the time we purchased because they were presale tickets and you did not know you exact seat until you received your voucher. Customer service was awful. There was no help and then to top it off, I was never sent the 3 digital album downloads promised with the tickets. WORSE site ever. I had two other issues that were unresolved as well.

Me and my friends booked a hotel in New York City for a weekend in April before the Covid-19 pandemic. After NY announced a state of emergency/stay-at-home order, we contacted Groupon to let them know we will be cancelling our hotel reservation. They let us know that we needed to contact the merchant (hotel) to see if they will honor the refund which they were happy to honor given NY's current state. After informing Groupon that the hotel was ok with refunding us, they then asked us to instead move our dates. After many back and forth emails with Groupon, they went back on their original word and refused to give any type of refund or credit because we had exceeded the window in which this could be processed' after 3 weeks of communication with their customer service team. Their only solution was to move our dates knowing that we are completely unsure of when it will be safe to travel to New York in the foreseeable future.
It was completely disappointing that Groupon was unwilling to work with their customers during an already confusing and difficult time. Even after the hotel was willing to work with us and agreed to provide a refund, Groupon was contradictory in their word. The inconsistency in the customer service was not only confusing but extremely frustrating.
It is very likely that I will never be using Groupon again and especially to book any hotels.

I thought Groupon was a great site when I first saw it, and by rights, if it did what it said it would do, it would be fantastic. The customer gets a very reduced price when things go right.
Unfortunastely there are a number of things that seem to make this outcome very unusual rather than usual.
First, companies cheat a little and up their prices on a particular service before going to Groupon.
Secondly, and more often in my experience, the companies do not give the same treatment to Groupon users as they do to their regular customers.
For instance, a recent voucher I bought through Groupon for a stay at the Northern Serviced Apartments in Manchester. Sounded great and I bought it so I could take my wife out shopping and to eat in Manchester and then surprise her with having a lovely apartment for the night too.
Unfortunately, now I am trying to book an apartment and the hotel says email enquiries only and then don't reply to emails. So it might be a week before I know if a room is available and that will be too late.
SAD!
I know that this is not Groupons fault, but thing like this have happened in more than 50% of the coupons I have purchased through Groupon. They have taken a good idea and are slowly ruining it!
I am beginning to hate them! Probably better to go through the usual discount sites... bookings.com, laterooms etc
Seriously disappointed!