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Groupon

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Maryland
16 reviews
99 helpful votes
Follow Jacob F.
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So I have bought a few things from Groupon and it does remind me a lot of many of the other discount sites, but I didn't want to rate this site as "Average" because there is something "Good" about them. They focus a lot on location and events. It's really nice to browse around on if you are looking for something to do.

Date of experience: March 21, 2016
Virginia
1 review
1 helpful vote
Follow Jane L.
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My credit card number was stolen and the thieves ordered 4 computers from Groupon. Did Groupon catch this unusual activity? Hell, no! When I tried to contact Groupon about the fraud it took 5 days to get a reply - which was the typical, "you haven't guarded your internet activities properly" scold. I don't even have a Groupon account and they're screwing with me.

Date of experience: July 16, 2014
New Hampshire
1 review
2 helpful votes
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After two weeks, over 30 emails of empty promises, seven phone calls that left me with more doubt, one that said I would get my voucher number a day after the registration was needed, and paying for the same service three times I ended up having to pay for the service through the vendor its self with out a groupon discount or help.

Date of experience: June 3, 2016
Illinois
1 review
4 helpful votes
Follow Marjan S.
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I read a lot of complains about ideeli business, and I'm one of them:(
It's actually shame business and waste of time, (I'm happy, I didn't give them card no.)

You can see below, my posts, in order to find someone to be nice with me, customer, and final answer was; I'm not gonna comment, it's funny:
"Thank you for being in touch and letting us know your thoughts. As we continue to evolve the ideeli shopping experience to be the best that it can be, your feedback is crucial. We will be taking the most constructive criticism into consideration as we make further improvements. Thanks for being a part of ideeli." :): )

Do not trust to this company, especially if they offer some "promo" and I can tell them now: "I don't like your promo coupon, I don't like to be in business with you..."

Date of experience: February 5, 2011
DeeDee L. Groupon Rep
over a year old

Hi Marjan,

I sincerely apologize for any confusion you might have experienced in connection with our promotional credit offer for Citi® card members. The offer you received via the ideeli link on the Citi® Specials site was intended for eligible Citi® card members only. I hope you received our e-mail to you on February 5th with further information on how to validate your Citi® card member status and fulfill this promotional offer. If you would like to validate your Citi® card member status, please e-mail us at support@ideeli.com with a telephone number where you can be reached so that we can complete the validation process.

Best,

Jason Faria
Customer Service Manager

Texas
1 review
2 helpful votes
Follow Arvind K.
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Every thing is good unless you ordered any thing. I specially had bad experience from Groupon Goods. You will receive confirmation of product and done, now every thing is on mercy of Groupon. You are lucky if you receive product with in a month. Tracking number provided in shipping mail is generally not working. Product are not exactly same that ordered. In my case, I received totally different product.
More important, return policy: Fine print says every thing is simple. Groupon missed out finer prints like:
1. You need to justify why are you returning product?
2. There is no replacement available after deal closure.
3. Pay shipping charge from your pocket.
4. Wait for another 2-3 weeks (My refund is still missing) to get refund.
5. I think, It will not be cash/card refund but Groupon money, so you need to be a part of this game again:)

Enjoy ;)

Date of experience: May 21, 2012
GB
1 review
0 helpful votes
Follow V J.
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I went to Wales with a Groupon voucher last December for two nights with my partner. It was fantastic! We had a great time. I bought 3 manicure Groupon vouchers as Christmas presents last year and one friend enjoyed hers so much she has been going back and paying the full price. <3 Groupon! If I had a business then I would look at Groupon as a way of advertising. Get the punters in once without making a profit. If you are good enough people will come back and pay the full price!

Date of experience: June 28, 2012
Illinois
1 review
3 helpful votes
Follow Christy J.
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Hope all your voucher redemptions go well. If not, don't expect any customer service from Groupon's customer support. The vendor would only accept Groupon redemption via their website, but the instructions on the website did not work. After multiple attempts over several weeks - to schedule my event, I contacted Groupon's customer support. I included my phone number after my name at the end of the each email. After several emails from Groupon - with no resolution or refund - Groupon's third email asked me to send my phone number. Disregarding my previous emails - what a waste of time and $47! I will only deal with Living Social and TravelZoo in the future! My friends say these are better sites.

Date of experience: June 24, 2015
Georgia
1 review
12 helpful votes
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Having withdrawals!
February 16, 2016

I am devastated! Shopped with ideel/ideel since 2012. My family even knew that gift time to buy me an ideel gift certificate. Nothing bad to say about Groupon, it's a groupon not ideeli. Even my UPS man has asked me what happened. I shop the site daily and loved the Sunday Night Steals. Where will I shop now? Yes Hautelook is ok but as far as they go, just go to Nordstrom. I feel like I will be left behind with fashion as opposed to trending. I'm just sick about it.

Date of experience: February 15, 2016
Arizona
4 reviews
7 helpful votes
Follow Charles Y.
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The idea of a lot of people pitching in to get a discount is good, but Groupon is so shady it's not worth it. They have no moral compass and will hide hidden fees into their fine print. Then not allow refunds after you find the hidden fees. Products will be broke and they won't return it. The local deals are merchants that don't want to use them and make you feel awkward. It's just a bunch of junk just to try save a couple bucks. My overall feeling is the company itself is ran by scammers.

Date of experience: April 16, 2019
Tennessee
1 review
0 helpful votes
Follow mickey m.
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Bought a groupon for water rafting, turned out it was wrong location. They did refund my 100 dollars but as groupon dollars. After a few months of not be able to find a DEAL
I purchased products instead. All I can say is I got dollar store merchandise at sears prices
I for 1 am done

Date of experience: June 25, 2014

Overview

Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281