So I have bought a few things from Groupon and it does remind me a lot of many of the other discount sites, but I didn't want to rate this site as "Average" because there is something "Good" about them. They focus a lot on location and events. It's really nice to browse around on if you are looking for something to do.
My credit card number was stolen and the thieves ordered 4 computers from Groupon. Did Groupon catch this unusual activity? Hell, no! When I tried to contact Groupon about the fraud it took 5 days to get a reply - which was the typical, "you haven't guarded your internet activities properly" scold. I don't even have a Groupon account and they're screwing with me.
After two weeks, over 30 emails of empty promises, seven phone calls that left me with more doubt, one that said I would get my voucher number a day after the registration was needed, and paying for the same service three times I ended up having to pay for the service through the vendor its self with out a groupon discount or help.
I read a lot of complains about ideeli business, and I'm one of them:(
It's actually shame business and waste of time, (I'm happy, I didn't give them card no.)
You can see below, my posts, in order to find someone to be nice with me, customer, and final answer was; I'm not gonna comment, it's funny:
"Thank you for being in touch and letting us know your thoughts. As we continue to evolve the ideeli shopping experience to be the best that it can be, your feedback is crucial. We will be taking the most constructive criticism into consideration as we make further improvements. Thanks for being a part of ideeli." :): )
Do not trust to this company, especially if they offer some "promo" and I can tell them now: "I don't like your promo coupon, I don't like to be in business with you..."
Every thing is good unless you ordered any thing. I specially had bad experience from Groupon Goods. You will receive confirmation of product and done, now every thing is on mercy of Groupon. You are lucky if you receive product with in a month. Tracking number provided in shipping mail is generally not working. Product are not exactly same that ordered. In my case, I received totally different product.
More important, return policy: Fine print says every thing is simple. Groupon missed out finer prints like:
1. You need to justify why are you returning product?
2. There is no replacement available after deal closure.
3. Pay shipping charge from your pocket.
4. Wait for another 2-3 weeks (My refund is still missing) to get refund.
5. I think, It will not be cash/card refund but Groupon money, so you need to be a part of this game again:)
Enjoy ;)
I went to Wales with a Groupon voucher last December for two nights with my partner. It was fantastic! We had a great time. I bought 3 manicure Groupon vouchers as Christmas presents last year and one friend enjoyed hers so much she has been going back and paying the full price. <3 Groupon! If I had a business then I would look at Groupon as a way of advertising. Get the punters in once without making a profit. If you are good enough people will come back and pay the full price!
Hope all your voucher redemptions go well. If not, don't expect any customer service from Groupon's customer support. The vendor would only accept Groupon redemption via their website, but the instructions on the website did not work. After multiple attempts over several weeks - to schedule my event, I contacted Groupon's customer support. I included my phone number after my name at the end of the each email. After several emails from Groupon - with no resolution or refund - Groupon's third email asked me to send my phone number. Disregarding my previous emails - what a waste of time and $47! I will only deal with Living Social and TravelZoo in the future! My friends say these are better sites.
I am devastated! Shopped with ideel/ideel since 2012. My family even knew that gift time to buy me an ideel gift certificate. Nothing bad to say about Groupon, it's a groupon not ideeli. Even my UPS man has asked me what happened. I shop the site daily and loved the Sunday Night Steals. Where will I shop now? Yes Hautelook is ok but as far as they go, just go to Nordstrom. I feel like I will be left behind with fashion as opposed to trending. I'm just sick about it.
The idea of a lot of people pitching in to get a discount is good, but Groupon is so shady it's not worth it. They have no moral compass and will hide hidden fees into their fine print. Then not allow refunds after you find the hidden fees. Products will be broke and they won't return it. The local deals are merchants that don't want to use them and make you feel awkward. It's just a bunch of junk just to try save a couple bucks. My overall feeling is the company itself is ran by scammers.
Bought a groupon for water rafting, turned out it was wrong location. They did refund my 100 dollars but as groupon dollars. After a few months of not be able to find a DEAL
I purchased products instead. All I can say is I got dollar store merchandise at sears prices
I for 1 am done
Answer: Yes, Groupon is legit. You need to read the fine print before ordering live event tickets- -they will not refund your money even if it's there fault. I only buy tickets for activities that don't expire or you can use the purchase price towards a non-Groupon service the vendor offers. Hope this helps.
Answer: Yes, report it but using social media is a very effective way to get a companies attention. Spread the word, Groupon does not honor returns!
Answer: I usually call the merchants I am interested in before buying the coupons, and ask them if the groupon coupons work, and how much more I have to pay. You could do the same, contact the merchants you are interested in and ask them how groupon works for them?
Answer: Groupon usually sends a tracking # via email If not do as the other people suggested, check My Groupons
Answer: I wish I could say why, but a solution might be to contact Call Curtis, or your local News station that helps with consumer issues. They always seem to get fast resolutions, because companies hate BAD TV PUBLICITY.
Answer: I personally do not trust groupon. The question previous to yours printed on this site should answer your question as to its reliaiblity
Answer: The one I took by Holly and Hugo at least were I would research the company before buying. Also about twice a year they put all their courses for $5! I got mine completed it and it helped boost my resume and I was able to get a vet assistant job pretty quickly compared to before where I only got a call back from about one place which didn't lead anywhere. :) hope I could help!
Answer: Well, it's not Ideeli anymore... it's been Ideel for about a year now I think. Yes, there is a customer support phone number. I've had nothing but good experiences from Ideel in all regards - product satisfaction, price, shipping, etc. - but I've never had to contact customer service so I don't know what you'll get, but they're phone number is (888) 835-1719.
Answer: They are the absolute worst about answering customer service complaints. They will lie, they literally told me customer service reps were out sick, thus no answer to my emails for about 2 weeks. But, don't loose hope, the DAY I posted a review on this site, they answered AND gave me a 25.00 credit for my trouble. So write a review on Site Jabber with all the details and a bet a manager will answer promptly. As this is their way, I NEVER ordered from the site again after at least 3 years of orders. Good Luck and don't leave a sordid detail out of your complaint.
Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
Hi Marjan,
I sincerely apologize for any confusion you might have experienced in connection with our promotional credit offer for Citi® card members. The offer you received via the ideeli link on the Citi® Specials site was intended for eligible Citi® card members only. I hope you received our e-mail to you on February 5th with further information on how to validate your Citi® card member status and fulfill this promotional offer. If you would like to validate your Citi® card member status, please e-mail us at support@ideeli.com with a telephone number where you can be reached so that we can complete the validation process.
Best,
Jason Faria
Customer Service Manager