Groupon

I went to Groupon to purchase tickets for Universal studios because they had a sale. When I went on and tried to purchase the tickets it failed, so I tried 2 more times. But after that, the tickets were confirmed and I was charged 3 times. When I went to the virtual chat none of the workers would help resolve my issue they kept telling me this "I'm sorry for any trouble here. The Fine Print for this deal indicates that it's Final Sale. This is a condition that was set by the business when they agreed to feature the deal with us. So I'm unfortunately unable to process any refunds for this vouchers." I kept trying to explain to them that there was an error with THEIR SYSTEM but they would still refuse to solve the issue. I tried to call but NO ONE would pick up. I am NEVER using Groupon again this was a terrible experience

For two services which I bought through Groupon, one, the tree service, has never got back to me after four or five time calling them and giving them all my information, the other one, roof wash, has given me a very high estimate. I called Groupon to cancel my purchases, but they wouldn't give me my money back.
For the tree service which, I have never heard back from them, Groupon is going to give me a goroupon voucher and not giving my money back, and for roof wash they would give anything back, as they claimed cause is past 3 days.

We recently used Groupon to book a hotel. We had a family medical emergency and needed to cancel. We attempted to contact Groupon within the cancellation time. Their website was down. We tried every way possible to contact them, none of their sites worked. We found a number to call and surprise, surprise, no way to speak to a live person. Online chat suspiciously would lose the connection. We called the hotel and they cancelled the room but said we would have to contact expidia to get a refund as that who Groupon booked it through. Expedia had no record of it. By this time we were well past our cancellation time. BEWARE YOU WILL NEVER TALK TO A REAL HUMAN. Will never buy anything from Groupon again. The saving are not worth the hassle.

I purchased 3 groupons from the Blue Mountain Crab Company as XMAS gifts. It was a $19 cost for a $40 coupon. I saw that there was shipping costs and thought that shipping 1 lb of crabmeat couldn't be that expensive. It was $38 to ship if from Baltimore to Northern Va. $13 in 'packing' fees and $25 in shipping. How ridiculous is that? Will probably cost $50 to ship it to TN where I live. Stay away from both Blue Mountain Crab AND Groupon unless you want to sit and read all the fine print for the next hour or consult a lawyer. When I called Groupon to complain about it, they said they were sorry I was confused. Give me a break!

If I could give it lower than one star I would bought shoes had to chase delivery after 6 weeks,, eventually arrived sent wrong size, printed their returns slip, posted shoes back asking for refund. 4 weeks later contacted there sad excuse for customer services. Said had I got proof of postage,, I said no but I asked them to check the returns. They said they could not help in any way, I complained again but they never bother replied. So no shoes no refund... DONT BUY VIA THIS COMPANY..

I received a groupon from my sister for a massage for my birthday... after months of cancellations because of covid, i finally made an appointment... I could not find the coupon so i contacted groupon to find out what i should do... I got no response, so itried a couple more times & finally got a response, we can't help you because your sister bought the groupon... they would not even bother to advise me if there was anything i could do to resolve this lost coupon... i feel after they were paid, they wanted nothing more to do with this transaction... their customer service is terrible & i would not recommend

Recently I bought a Groupon, but I forgot to use a promo code. I asked if I could cancel and re-purchase because the difference was $80. I was told that wouldn't be equitable for Groupon. I've been a good customer for several years, and they wouldn't bend. They tried to get me to believe that the promo code wouldn't work for my deal, but I had referred someone who did get the 20% off his price. I pleaded as a matter of principle, but Groupon didn't care when I said I couldn't shop with them anymore. Nothing I said made any difference. Groupon would rather dump a customer than to make a good business decision. They finally offered me a measley $5, which to me was the same as leaving a bad tip at a restaurant. I no longer will be a Groupon shopper because I know that the customer DOESN't come first.

I recently purchased burberry men's cologne from groupon goods. It was my first purchase from groupon goods and my LAST. I received women's perfume. Which is different from men's cologne. I called customer service and they told me I have to ship the items back to groupon goods since they only purchased limited quantities of the product. When I take time from a busy job to go to the post office to ship the item back to groupon goods, I must then wait until groupon receives that order before they credit my credit card. I should note that they offered to credit my groupon account $10. I redused and told them I would never use groupon goods again.

The product is LOW guality! The instruction from the package comes in Chinese writing!
Follow the instructions on line but NO WAY the eye lashes looks natural! They are so full of black clumps, and even after applying the second coat with gel they keep falling under the eyes!
This was my second attempt to buy this product because for the first time I believe that I did not used properly!
But was not me!... THE PRODUCT IS REALLY LOW, LOW qualities!
I am an old customer of groupon and so far I was satisfied with my orders. This time I am really shocked that this kind of product can be sold and also coming with instructions written in Chinese ONLY!
Big time disappointing!
And sure thinks the product can not be returned: final price!, no return!
To all customers, this was my bad experience with mascara... and after you try to wash your eyes or use make up clothes black debris are left inside your eyes!
JUST A BAD PRODUCT!

I bought a consealed weapon course for my husband as a gift in October of 2012. My husband attempted to schedule a course with the vendor for several months to no avail as the vendor had no availability and no new courses were scheduled. When I contacted groupon's customer service, I've been told to... wait for it... give it as a gift to someone else!?!?!?!?!?!?!?!?!?!? Or wait until it expires so I could apply the same dollar credit to another course WITH THE SAME VENDOR! 'Cuz you know... apparently that's what the "fine print" states. Thieves! Please please please stay away. Groupon is a fraud!

I promised my kids they would be able to go to a local camp this summer. I didn't tell them until my purchase was confirmed. Later, I found out that the camps were unavailable--something neither Groupon nor the company offering the camp's website said. As far as I knew, I had purchased spots and the camps were open (per the website). When I called the camp to confirm, they informed me there were not enough spots for the camps I had purchased. $118 out of my bank account, upfront, and NOTHING to show for it. The person at the "camp" then tried to up-sell me into a full-cost versions of the same camps. The person I spoke to at the camp also told me, at the time of the company's sign-up with Groupon, they informed Groupon their spaces were nearly full! Therefore, more people were likely to BUY the Groupon, upfront, only to find there wasn't a camp available! I will NEVER do business with Groupon or the company offering the camp, again!

The app is set up to fool you. I looked at an offer and left GroupMe app to get card info. When logging back in to purchase it charged me three times because I just clicked on the item I wanted... ONE OF. And had to come back to the site. Never authorized 3 purchases!
REFUSES TO GIVE REDUND

Order has been pending for 5 days, Chatted with a groupon employee they said a manager would call me back. No one called me back, so then I sent email and they keep telling me to cancel it myself. BUT I can't as it's in PENDING Status. Also for tan your hide, when I went to tan your hide to use the pending purchase they made me buy new googles I could not use the ones I have. They made me buy new ones and when the order was pending they refused to give me a refund. There is nothing in the groupon that says you have to purchase new googles to use this discount.