Groupon

It was great to browse the website after receiving emails about their "sales." A lot of the clothing seemed a little expensive when you consider that a lot of it is not returnable, despite not being able to try it on. Then there was an offer for a two-month membership in a wine club, that would yield 6 bottles of wine for $79, so I decided to try it. Turned out, that club didn't deliver to MA, where I live. I contacted them and they said I needed to get the refund from Ideeli.
Upon my first request, about two months ago, I got an apology and a promise of a refund within 5 days. No refund was ever posted to my account. I have wasted much precious time sending more messages to their customer service, including two "live chats," with no result. The last "chat" received a response that I would be contacted again within 24 hours, only that was over a week ago.

No company should be allowed to (1) misrepresent an item as for sale if one cannot receive it in the state from which it is ordered. The original ad should have listed the states where the company will deliver, and (2) ignore a reasonable request for a refund. It's not that I didn't like the wine, it's that I never received any! I wouldn't buy anything from this company!

BEWARE OF GROUPON AND THEIR CUSTOMER SERVICE!
I went to buy a getaway and had it in my cart and then proceeded to push the purchase button I got an SOLD OUT ERROR. How could it be sold out, when its already in my cart?
So I called customer service and the first lady I talked to was rude, then I spoke with a manager named Lindsey and she was even worse making a joke out of my situation.

Groupon is no help their just out to make money. BEWARE

Groupon honestly has the most incompetent and unhelpful customer service I have ever dealt with and I have probably bought things online at least 500+ times. I ordered something and after 5 days had not received any tracking information so I reached out to support and received a generic "email us again in a few days" response. 3 days later, no update, so I email again. Another generic "we will forward this to our support team" copy and paste email. I thought I was in contact with the support team? Anyway... I email them back and reach out on twitter because no one is responding. Next day I get another great copy and paste email basically saying "we are trying to figure out what's going on." FIVE DAYS LATER, now 2 weeks since I placed the order (keep in mind that the fine print said the purchase was supposed to be delivered within 7 days), I receive another email from customer service saying that there is "good news" and they have found my order and then some copy and paste nonsense about how I can find the tracking information (as if I hadn't been checking it every day) and how I can return my order if I am unsatisfied due to the delay... Of course I'm not going to return it after I had to go through hell to get it. No mention of the (at least partial) refund I asked for too. I am definitely planning to file with Better Business Bureau. 2 weeks to get tracking info when the purchase itself was supposed to arrive within 7 days? And I still don't have it? Unbelievable.

I tried changing my email address on the Groupon website, and it wouldn't allow me to. Somehow I get Groupon emails to all three of my addresses, so when I wanted to change to one of the other two addresses. I started a live chat with "Jackson B", who would not listen to my issue, did not read my responses and so kept asking me questions I had already answered, and would not check in (let me know he was working on it). 1) WHY can't I email a complaint or issue directly to Groupon? There is not email address available to customers (but there is for press and vendors), and 2) WHY is their chat help so SUCKY?

They flat out lie and false advertise - it's all about getting your money. For this past Christmas we ordered 3 items on the mobile site. We were supposed to get "free shipping for orders over $34.99" but they split the order into three separate orders and charged shipping for each one. When I saw the charges and questioned them they said the mobile site/app doesn't support the shopping cart yet so I cannot "bundle" the 3 orders into one an had to pay shipping for each. They also advertised shipping in 2 days. That's a lie. Sent me tracking info in two days but all it kept saying was "en route" for the DHL number and USPS tracking number simply stated Not Found. When I asked about that, I was assured my items were on the way. 11 days later they show up in a location just 1 hour from where they were being shipped. I think they mark it shipped to avoid having you cancel the order.

I intend to file a complaint with the states attorney, I already reported to BBB but they don't seem too interested in doing anything about it.

The customer service is accessible by only emailing. They let you know they will contact you within "4" Days, after sending them a "contact email". If there is an issue with your credit card, such as an expired or frozen card and the sale declines, they inform you to update the credit card and they will rebill your card within 24 hours. This is not accurate. Groupon does not rebill. By the time customer service emails you back, the deal is over. They never apologize and skirt questions to shuffle you off. In my case I had to email twice and get a 2nd customer service rep that finally understood what I was talking about. My failed Groupon prevents me from repurchasing. After the 2nd customer service rep addressed my issue. She did attempt at fixing it. I can try to repurchase when the Groupon drops back down in price. Hopefully it will work. The Groupon I wanted to purchase was over $700. GROUPON! Your customers wants a customer serve phone number or chat available. I love Groupon but I am "often" let down by Groupon. I realize that I caused my own error by having a frozen credit card on file. That's on me. However Groupon did a poor job by not backing up their rebill policy. I wonder how much $ Groupon is losing just on the rebill issue. Please do better Groupon!

Hello!
The return policy of the site is awful! I bought the item (in its description was mentioned - unreturnable) BUT! They have sent me a wrong size. Customer service representative told me to sent it back by their prepaid shipping label. Thanks God I did not have problem with it! HOWEVER! The site DOES NOT SEND YOUR MONEY BACK TO YOUR CREDIT CARD! THEY PUT IT ON THEIR CREDIT for your further purchases! Unbelievable! I never got this kind of experience with this site before. Now I will think twice to buy something from them!

What a load of cr*p, I have only used groupon to buy 3 purchases. One was a Sage course that I half completed and on day I logged in to finish the rest of the course only to find out that I had to start it all again hours of work lost! The 2nd ourchase was a steam mop and that had to be returned due to it being faulty. 3rd purchase was some super soakers 3 weeks after purchasing them I get an email from groupon advising me that they have cancelled the order due to their error. So groupon have refunded what I have paid them but now I have to chase the company that is selling them for my p&p. I rang groupon and they're advising me that they have not sent such an email WTF?!?!?

Seriously I agree with the comments below, they look like really good deals because of the % of saving but realistically you are not really saving anything. They're cheaper deals if you surf the internet. If you are going to purchase anything from groupon then do your research first!

I purchased 2 groupons for pretty pricey facials at a luxurious hotel for a vacation. The "facials" were horrible which consisted of someone rubbing their coughed up hands on my face and neck with no product for about 45 minutes... therefore, I asked the hotel if I could get a refund and they were 100% on board. Groupon refuses to refund me after they had the hotel authorize in writing that they agree to the refund and made me go through many obstacles to get them everything they requested... I have bought stuff on Groupon for years, and their service which used to be great has 100% deteriorated. Well, there is no service. Their "customer service" seems to be in another country with people who hardly speak English and just repeat the same lines over and over again without caring about anything, and typing while they talk to you. And the "supervisors" do the same on the phone or email. It's horrible. It is fraud - they sell you something you don't receive... and they don't care. Since my complaint, they added this language to their spa vouchers "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services." I suppose it's their way to get away with this moving forward. But my voucher was before they added this language. Basically if you buy a Groupon now, you're buying at your own risk as customer service is pretty much non-existent. And the risk is not worth the potential savings. If you call the companies Groupon works with directly they will often honor the same Groupon rate. It's much better to deal directly with the companies.

I purchased an item in groupon wich i never received. They advice me to pay again and told me that they would process the refund for the first purchase and it wouldnt take more than 10 business days. So i did it. This time i got the item, but never got the refund. I contacted them in several ocations and they blamed it on the bank, it was the same account that they previously withdraw the money from. So they had all the info and i provided it again, i had no success in getting the money back. They stole me $164. I submitted a formal complaint in a goverment website. Dont recomend to purchase from this website at all. Be really careful!

Bought from ideeli several times - the stuff is nice online, but the quality isn't great for the price. Got a plain cotton shirt for 19 dollars + 10 dollars shipping, to find out after a few washes that it shrank to a baby tee and lint/pills all over, now it looks like a rag, and i only wore it about 3x. And is there a reason why the shipping is 10 dollars flat fee? Compared to Jcrew and other retailers, I would not shop on ideeli.com any longer. Only had to buy something from there is because I bought a bunch of stuff, which wasn't what i expected so I had to return it (and paid extra return shiping) and had a running credit. Bleech..