Groupon

I've been wanting a Balenciaga purse, saw it on ideeli recently, then showed the page to my husband. He surprised me with the packaged I found on my door way this morning. I'm really happy for this. However, after a whole day of medicating telling myself it must be all good and just stay happy, I simply couldn't. From the way it got shipped to me, the tag, the dust bag and the appear of it, I'm just not 100% confident that it's authentic brand new Balenciaga purse. There was no stuffing to keep the purse in shape and relatively naked straight in the shipping box. The shipping box was crashed and broken (of course). It was in the dust bag, though only half in half out. The zippers are open. The tag is not on the purse, instead it was stuffed in the front pocket.The hardware on the purse doesn't match the price paid either. The color of the studs look worn-off, while the color of the zipper seems really too yellowish. Unfortunately, almost no-wonderly at the moment I was checking it through, it states as non-returnable.
After a whole day feeling frustrated, my husband got home, took a look and said while this is what happens when buying at discounted price. But really? It is supposed to be like this?
How can I return this one PLEASE?
Thank you for reading and hope it's helpful to you.

I'm ready to throw in the towel on this one...

My first purchase was a dress, it was a fair price, shipping time was okay, and I loved the piece! I was very happy and raved about the company.

My second purchase was a set of lenox towels: the towels arrived but the wash clothes and hand towels did not. The company told me I could return the item for their review -- huh? Let me go out of my way to return an incomplete order for what? Them to tell me I secretly kept the matching wash clothes and hand towels? I counted my losses on this one and didn't fight it.

Then just the other week I decided to buy some lingerie since V day is coming up. I got an email saying they didn't get in one of the items and apologized and gave me a $15 credit. Ok, thats fine. Then the other piece came in and it was missing a garder strap. Seriously?! So now I have a non-returnable item that won't even hold up my stockings. Not to mention that I'm also without the very item I wanted to have on Valentines day -- had I received the other item, this wouldn't have been as much of an issue.

Are the deals good? Yes.
Are they worth it? Probably not.

Purchased a king size doona on Groupon from their business associate BDirect Aus on 15/5/2017. Still no resolution from Groupon and have no confidence in their ability or sincerity to process a full refund after eleven weeks. Should have read the reviews on BDirect Aust before purchase as I would not have entered into this transaction.
Initial delivery was lost at first clearing centre on 2/6/2017 and I lodged query with couriers on 12/6/2017. Following further correspondence between myself and Groupon as agreed they advised that a replacement delivery had been arranged on 27/6/2017.
On checking the tracking number log on the 6/7/2017 it stated that the goods were on route to Coburg, Victoria not my home address in Northern NSW some 1500 klms away and advised Groupon accordingly that I had no confidence in their associate to deliver the goods and requested a full refund.
Groupon twice replied on the 16/7 and 20/7 that the situation had been passed on to their "management" and "concern team" for further investigation.
And their response finally on the 31/7/2017 advising that the goods had been delivered on 7/7/2017 safe drop at Coburg, Victoria and given the situation, you can still receive the item, if you file/lodge a complaint with the courier.
Thank you Groupon for caring.

I am very disappointed in this company. I would avoid them at all cost. If you have any kind of problem you are screwed. Plan on wasting hours of your time on chat ( there is no way to get anyone on the phone) and getting no satisfaction from the customer service robots on the other end. I had ordered a full sheet set in navy on Nov 25th. On Dec 8th I received a set of queen sheets in lime green. I contacted the immediately They insisted that I had received the item I ordered after a long battle on the chat line they told me they would look into it with the retailer and contact me in three business days. I informed them that this was a Christmas gift and I would like to receive before Dec 25th. As of Dec 28th I still had not received the sheet set that I had ordered. Now that Christmas has passed I no longer need this item. I tried to get my money refunded since they had charged my credit card. Onto another chat session that went on for over an hour. They want me to return the item get a refund and reorder the original item. I do not trust that I would receive the item I ordered and no longer need it. I am frustrated that they wasted so much of my time. According to the Federal Trade Commission you do not have to pay for items that you did not order even items that are ordered and sent incorrectly. So I am refusing to send back the item and they are refusing to give me a refund. Why should Groupon policies be allowed to be above the law. The way I see it is they owe me for over an hour and a half of my time not to mention the pain and suffering for the aggravation of trying to talk to their robots.

I absolutely, positively abhore this company. I ordered my first, and last groupon, for a teeth whitening kit which OF COURSE comes with the gel in syringes. As it is just left inyour mailbox instead of having it require a signature, mine was opened and ripped to bits all over my lawn. I snapped photos of this and sent it to both the provider and groupon, asking them why it was mailed with no signature required. The teeth whitening company ignored the email alotogether, and Groupon sends the generic "we'll get back to you in 24 hours" email. I have emaield them three days straight and have gotten various version of this email - nevertheless, they actually haven't responded to the problem. I thought, I can call right? Nope - I DARE you to call them at ANY given time. They don't pick up the phone!

Why bother having a customer service number, when there is no, in fact, customer service. This company is a joke. I would never give them another dime, and I am spreading the word. Why can't we give less than 1 star?

I just learned from personal experience that Groupon's Promise is nothing but an empty promise! I have contacted both Groupon's vendor and Groupon's customer support ( if you can even call it that) and my problem is still unresolved. My UNUSED AND UNREDEEMED Groupon can not be refunded to me. They suggested me to gift someone else the Groupon I bought but unused but why would I do that if the product or service is unsatisfactory to begin with? It's a joke how Groupon Promise gives a fake impression that they are behind you on your purchase but when you need help, they can even offer a real person to help you. I had to talk to a robotic messenger and learn that they are sorry they couldn't refund my purchase even though it was UNREDEEMED. They just canny stand to spit that money back out once they took it from your hand. Why Groupon can't match Amazon in its customer support is incomprehensible to me. The only reason I can think of is that it's too big to care about each small individual customer but not big enough to back its 100% satisfaction guarantee like Amazon does. Shame on Groupon.

Below you will find a chat conversation between myself in Groupon. I feel like this should have been refunded due to the circumstances. Regardless, their policy is that you have days to refund the order. Needless to say, I am unhappy with the outcome of the situation.

[James McC***] Issue: Location is too far
For my elderly parents to use this groupon. I would like it refunded in order to purchase something closer to them in Cleveland, Ohio. Order #: 7336XXXX
Deal concerned: the-melting-pot-25

[Groupon Customer Service Chat] Hey there! Thank you for reaching Groupon Customer Support. Ill be more than happy to assist you. May you please provide me your email address associated to your Groupon account?

[James McC***] james.f.mcc***@gmail.com
[Groupon Customer Service Chat] Thank you for your information. Allow me 2-3 minutes while I pull up the account.

[James McC***] ok
[Groupon Customer Service Chat] Thank you for your patience, so this business is located too far from you?

[James McC***] I purchased this for my mom for mothers day. She's elderly and this is too far for her to travel to.

[Groupon Customer Service Chat] Oh I understand, James. Well, I was reviewing this order here, but the deal has been purchased more than 3 days ago. Groupons new Cancellation Policy allows customers to cancel and get refunded for the purchase as long as theyre in the 3 days window. Anything past 3 days the vouchers are non-refundable and cant be canceled. Neither can it be exchanged for one closer. I'm sorry, James.

Groupon does not verify its merchants and do not provide refunds when their merchants do not provide services. I purchased a costly beauty treatment from a merchant on the groupon website and even used their booking portal within the website for acompany called Ashtones Beauty in Fulham. During a train strike, I spent £25 on taxis and I was told to purchase my own numbing cream (a further £25 cost) prior to attending the treatment. When I arrived, the salon was completely shut. I called the number listed and texted several times as I waited for 30 minutes outside in the freezing cold. I also sent 3 emails. The emails were read but never responded to. I reached out to Groupon customer service to alert them of the merchant clearly fraudulently offering services and taking funds. Groupon refused to return my money and repeatedly said that instead that they would reach out to the merchant on my behalf. I said at least a dozen times that I do not wish to have any one who clearly runs a fraudulent business performing any type of invasive or touch-based treatment on me and that I simply want a refund. They refused. They also violated the GDPR law which prohibits them from sharing customer information even though i specifically said I do not give permission for my details to be shared. When I insisted that I want a refund, they simply put me on hold for over an hour and then cut me off! Do not use Groupon - they do not verify their merchants and they do not provide any security or safety for the consumer. Rather use treatwell

I had an issue with a hotel reservation, but groupon responded immediately and gave me a full refund.

I purchased a groupon from Groupon. When I went to redeem it, I thought hitting the redeem button would set forth a series of web sites so I could complete my order. Ha! First of all, the Groupon number is only designated by a "#" sign. Reading the screen, you have no idea what that number is.

So I sent an e-mail to Groupon customer support and asked what number do I use? They sent me the BAR CODE number, which of course, was rejected by the business site.

I finally found Groupon's phone number (of course, it's nowhere on their website) in my "Welcome to Groupon E-Mail" when I first registered. I telephoned and the person could not get my e-mail address right; turns out I have TWO accounts with different e-mail addresses; they could find my credit card on one, but no groupons. The other address had my groupon but no credit card. Unbelievable. The woman who helped me was overly talkative and very defensive.

I wouldn't reccommend Groupon -- their web site is terribly designed and it's difficult to redeem a groupon. This took 3 hours of my valuable time to deal with this matter. Shame on this web site. Shame shame shame.

I purchased a very straightforward, detailed offer for duct cleaning services. I called to schedule and the guy refused to honor the Groupon, completely rewriting the terms and tripling the cost. I called the company that he was supposedly affiliated with and the company indicated he had been fired many months prior and was using Groupon to drum up business for himself with a bait & switch type operation. I contacted Groupon, described the issue and requested a refund. Groupon stated they couldn't give a refund, jumbled some nonsensical stuff in there about COVID-19 and apologizing for the "inconvenience". I made it clear (again) this had nothing to do with COVID-19 and it wasn't an inconvenience, it was fraud. They were super sorry, but couldn't do anything about it other than issue a Groupon credit. NEVER USE GROUPON! This situation should never happen with any company. If you pay for something with clear terms, you should either get it or get your money back. This is a horrible horrible company.

I purchased two Groupons for 8"x6" photo books in April. After spending hours creating my first book on-line, I could not submit the Groupon voucher code on the payment page. I wound up paying full price for my first book just to be able to receive it. Then I waited over two months to receive it because the company ran out of supplies. PrinterPix continued to e-mail me weekly ads. Calling customer service kept me waiting for 30 minutes for a representative one time and two other times, I gave up waiting on a phone call for over 30 minutes.

When I asked Groupon for on-line help using the vouchers, they replied with a Q&A stock answer which did not help at all because I had repeatedly done exactly what they said to do to apply the voucher to my order and it did not work. I contacted Printerpix by e-mail and waited and waited and waited for an acknowledgement. I did this twice over a period of time and finally got a stock answer from them which did not apply the voucher redemption code when I followed their instructions. Fed up, I paid full price for the two books I had Groupon vouchers for just to get the product, but I will NEVER use this PRINTERPIX again and have reservations about using Groupon, also

I purchased play tickets on Aug 3 for a show on Sept 17. I purchased early so I could get a good seat but I was never able to print out my ticket. By the end of August I started to email and call to find out why, that's when I was informed that I would not be able to print my ticket until the day of the show. I asked for a refund since it had been a month and I still did not have the product that I purchased. I wanted to just go to the ticket office website and purchase a ticket at full price so I could go to the show but I was told that I could not get a refund and the only thing that I could do is give the ticket away but they would not issue me a refund. The only thing I could do is wait. The day before the show I went back to groupons website to see if I could print the tickets only to find that they canceled the offer and refunded all the tickets with no explanation. The tickets are no longer available and I can not see the play that I've waited so long to see. I believe groupon sellers sells the tickets and makes you wait to print the actual tickets to see if they will sell them at full price. If they don't, groupon ticket holders will get the seats that's left over, and if they do sell all of the seats at regular price then the groupon ticket holders are just out of luck. That's what I think happens.