Groupon

Groupon is a hit or miss for me. It almost can be a bait and switch. You many times have to be careful about the interpretation of what the offer is

This site is a good concept but I am not pleased.

This is the first time I have bought something on Groupon and I ordered my item on May 10th and the items stated 7-10 days shipping and I didn't need to do anything else. On the 24th there still was no tracking number so I called. The customer service rep was really nice and she contacted the account manager and a tracking number was issued. Well that's all that was done. I feel like they gave me a tracking number just to shut me up for a few days. Yesterday May 30th I emailed to ask what was going on because the only time I had to call they were not open (8am EST). The site says I will hear back in 24hrs... lie... no email came back. So I called yet again today May 31st again the customer service rep was nice but you can tell they don't get proper training on customer service skills (ex. Put me on hold and then took me back off hold by saying "hello" no "Thank you for holding Mrs...<Insert Name>). I can say this because I used to be a customer service rep many moons ago. Now I am waiting yet again for the customer service rep to contact the account Manager. I asked if this happens often and she told me this happens some times. I think businesses use this site to get business and then they can't handle the amount of orders they get. If they can't handle the volume they should set a limit on how many can be ordered.

I am not a happy customer and now this makes me think this would happen again!

They act like scammers as I signed up as a supplier I HAVE NOT BEEN PAID and have cancelled my deals with them. Customer services is non existent and they keep taking peoples money

My experience with Groupon Goods has been absolutely awful! I put in 3 separate orders for items. They then say it takes up to 2.5 weeks for items to be delivered, which is absurd when compared to most online retailers. It took a week for items to be shipped. They use UPS-MI, which is a collaboration between UPS and USPS, so your package is actually going through USPS. It takes 3 days for UPS-MI to even update their website with any tracking information, and then they still don't update it regularly.

I had to contact Groupon Goods about separate issues with 2 of my 3 orders. On one, I received what appeared to be an invalid tracking number; they said it was for use with DHL, but it used too many digits. The representatives did not read my email and sent me a canned response. I emailed a second time, and again he did not answer the correct question (also sending a canned response). I called about this, and the representative was able to tell me it was not DHL that had been used but rather UPS-MI. I thought this was ridiculous that they gave me the wrong shipper. On my second order, the shipping confirmation did not even tell me the carrier; I had to call about this as well.

I finally received my first order today. Apparently, they have mixed up the tracking numbers as well, since the item I was expecting today (according to the shipping confirmation tracking) was not the item I received. It also was not quite the item I had ordered; the color was wrong.

I have seen too many issues with this company, and this is only my first time ordering with them. I will never be ordering from Groupon Goods again, and I advise others not to as well.

I had done a booking on 12th Sept'14 for 2 nights and 2 rooms in Lymond House, Ooty through Groupon. I also received 4 vouchers for the same, the same day.
But those vouchers didn't have the check-in date. So just to confirm on that, when i called up the customer care on 15th Sept, that's when got to know that the booking is not confirmed because rooms weren't available. The Customer care executive was also not willing to transfer my booking to some other hotel available in Groupon for the same dates even though the other hotel had few rooms available.
Noone from groupon ever called ma or mails me, letting me know that the booking isn't confirmed.

I was in an assumption that the booking is already confirmed and that's the reason i was not looking for any other hotels. 20-21 Sept, being a weekend, now I am having difficulty in getting good hotels in Ooty and my booking amount Rs******* is also stuck with Groupon for 6-7 working days. Its has completely ruined my vacation plans. Really pathetic customer service.

What goes around comes around Groupon. That goes for the people who play games as well as the entire company.

Do NOT buy anything from these thiefs! No customer service. Can't give them 0 stars not an option!
STAY AWAY!

I love this company in everyway. Love every item great prices. Delivery on time. Customer service excellent!

Bought a jacket via Groupon. Sorry excuse for a jacket and defective. No refund from merchant and no help from Groupon.

They have great values, and in the rare occurrence that you aren't happy with one of their sellers, they handle it quickly. Great site!

The mothers day flowers groupons are a scam. Pay them $18, then another $45 to the florist. You paid groupon for the $40 savings!

Discounts and enev more discounts . i love this for when im going out with friend to dinner or on an outing to get deals.

I ordered a SF product from DR. I moved and cannot use it. Grouppy said that I could get my money back. Not true.

They deactivated my account without notifying me. Customer service is awful. I had to look up confirmation emails to get my groupon vouchers back.

Ideeli is filled with good deals but the customer service when something goes wrong is a bit unreliable. I'd use it again but with some caution.

I ordered a headset from the groupon app and got it in about a week! :) their was nothing wrong with them and I am happy :D

Just wish there was more time to use some of them... wish they had an extended policy.

BUT, I use Groupon all the time. Good deals.

Sold me a "coupon" that wasnt VALID, now I'm out $70 with nobody to rectify this. I cant redeem the coupon, my credit card was charged, and GROUPON? ZERO HELP.

Great deasl in my area. Cheap way to discover new restaurants and services. I have bought about 7 Groupons and always worked fine for me.

I was so excited to use ideeli because I have had such great experiences with Rue La La and ideeli seemed to have more options and more daily "boutiques". So when I ordered my first purchase, I didn't expect to have a negative experience.

I ordered this transformer dress and I was so excited for it, until it came. The material of the dress is horrid (which I can't really blame ideeli for since they didn't make it, but they are selling it), but more frustrating is that they didn't include instructions on how to tie the dress to make the abundant styles that were shown on the website. Without instructions, I have absolutely no idea how to make any styles with this dress. I looked on the website and saw that previous buyers had also requested instructions months ago, and yet there are still no instructions. Further, the dress is just kind of crappy. Not only the material, but since I got a patterned version of the dress, many of the styles I've attempted to make mean that the panels look awful since the pattern is only one-sided. And, the dress is see-through.

I've decided to return the dress, which means I'll get store credit and which means that ideeli gets a $10 donation of my money (used for shipping), that I don't get back. Now, I know that shipping a dress does not cost $10. I have paid that much for shipping on Rue La La but was never bothered because I've never returned anything because everything I have ordered was WELL MADE (because, if this transformer dress were made really well - I would probably keep it, even without the instructions). I've never been dissatisfied with Rue.

Add to that, the friend that recommended ideeli to me recently bought a watch on the site. Within 2 weeks, that watch had fallen apart. So now I'm extremely hesitant to order anything from the site except that they will only give me store credit for the return. Ugh. Well, I've learned my lesson. I get to spend $50 credit on something I don't really want (because, if I wait, I'll forget about the site and the credit) and ideeli gets a $10 donation of my money because they sell a crappy product. Awesome. Definitely would not recommend ideeli.

In reply to the concerns that it would take so long to administer all of the deals bought - one poster gave the example of 41.5 days to give all of the massages - but I'm not sure if you've ever read the fine print.

The expiration date is usually FAR in the future. These businesses are acknowledging that they're going to have a huge influx of business. For example, today's deal expires April 27. Six months in the future. Six months is actually pretty standard. Assuming that there are, say, four massage matrons on duty. Oh, let's say three, actually. To be on the save side. That's 24 one hour massages that can be administered per day. Assuming they work eight hours a day, they are capable of administering 4320 one-hour massages in six months. Even if we assume that they are taking days off, there's only two massage matrons, they're taking hour loing breaks every day... pretty much any variable, they can still do the one thousand and some odd massages plus any usual customers they have. And they're probably not usually swamped if they're using Groupon. AND this is assuming everyone decides to use their groupon. I'd say at least 100 never get around to it.

I think Groupon has thought this through. Customers do get an excellent deal. I use the site a lot for travel. I'm currently collecting groupons to help us eat cheap on our trip to las vegas. The deals are usually set up where they don't quite cover EVERYTHING for restaurants or store where you'll probably end up spending a little extra which benefits the business. Also, businesses stand the chance of getting regular customers/word of mouth from satisfied customers. It's notoriously expensive to get new customers anyway. I think people's problem with groupon is simply that it's a way of marketing they've never seen before.

All-in-all, I've never had a problem with the site. It's done what the owner says he set out to do which is introduce me to new stuff. I've purchased fitness classes on the site that I'd always wanted to take anyway. I've used it to plan big days out. I've rewarded myself with massages and new hair styles for my weight loss without breaking the bank.

It's unfortunate some people have had difficulties with the site, but overall the system works.

I have been purchasing hotel stays, massages, facials, restaurant vouchers and a few other categories for a little over a year now so I thought I could submit a fair review. I would say I've used about 40 groupons over the year (I think I'm addicted).

Every groupon has worked perfectly and with the hotel stays they usually throw in some perks (a food voucher, late check out or a small gift). All places honored everything that was promised.

The vouchers are available seconds after purchase and have all the details you need. Before ANY purchase ALWAYS read the fine print because expiration dates can sneak up on you. If there's a slight question whether you will make it by the dead line, don't do it no matter how good the deal is. However, if time slipped away, don't hesitate to call the business to ask if they will still honor it even tho it's expired.

I too am a business and have used groupon to get more visitors and I ALWAYS honor groupons... even if expired. Doesn't hurt to ask!

Lastly, I highly suggest that you take a look at the companies own website BEFORE purchasing a groupon. Lets face it, some businesses are struggling & this is a last ditch effort to get the word out & win some new customers. With that said, some of these places might be in a bad section of town, a little run down or might not be your type of place. For instance, I purchased a facial at a salon and when I got there it was a place that specialized in ethnic services. Not only that but they had never offered facials before so they were "winging" it. Not a good experience at all. Another lesson learned that I'm passing on to my fellow bargain hunters. If I had only looked at their website I could have saved myself some money & a not so good experience.

So give Groupon a try!

I would not recommend groupon to anyone. I have consistently heard nothing but bad reviews from friends and family about their groupon experience and now i can lend to the multitude out there that already exist. I received a groupon gift from a friend and had a question about the product before I could use it. Good luck trying to talk to an actual person. I was stuck to email as they only communicate through that so they can send you automated responses and never answer your questions. I even followed up after their indicated two day response rate turned into two weeks, asking if a person could get back to me as I only received some automated response. My reply? Another late response that was so devoid of customer service I don't know why any self-respecting company would hire such incompetence. The response did not acknowledge my question, only throwing back how a "real" person would eventually get back and they signed it a robot. Some pathetic customer service person decides to take out their frustration at how their life is reduced to nothing but answering customer inquiries?

You go to groupon for ease of service: quick access to supposed good deals. But believe me, it's not worth it. They cheat both the businesses they "market" and the consumer. My friend ordered a service for a massage. Have fun trying to redeem those as businesses. Most of those services blow you off the moment you mention Groupon. My friends scheduled massage was cancelled four times over a seven month period. They consistently told her that they were "booked" full the whole time and would schedule her 2-3 months later only to call and cancel a week after and say they again wouldn't have any available appointments for another few months. Shes still trying to get groupon to acknowledge her question to their so-called support team. Our stories are one of many. No company should consistently treat those they provide services for as second rate citizens. It's no wonder they no longer possess the sales of a successful company. Keep a look-out, as I'm sure we'll all be put out of misery soon as this company continues further in its decline down the toilet.