Groupon

Stay away from Groupon. They are cheats! They never honour anything; i had the worst consumer experience ever... posting from Singapore.

I have bought Nails for my Wife and even an Ipad Keyboard. Always great deals and comes into my email box.

I have bought several gifts through Groupon and I have been very pleased with the results. They are clear about conditions.

I used to google offers for discounts but after this app. Its been so easy to use it. Thanks to groupon.

They offer great deals but beter read all the details you may need before you decide to make a purchase.

Bojan

Groupon retroactively reduced a one year magazine subscription I purchased from them to 3 months and refused to provide a refund!

My experience with group on is mixed. I have come acrossed some deals but for the most part have found if I go directly to the business it's cheaper.

So i have used groupon for a few months and i have recieved three deals.
The first one was for yoga which was fine being as it wasn't a good so i recieved the groupon and was able to use it.

But for my other two purchases it was a hassle. First i purchased a set of earbuds. I was told the shipping would be 10-14 days with a $3 shipping fee which wasn't bad in my opinion. Except i did not receive the earbuds until a full 30 days later. Not to mention there was no tracking on them so i had no idea if i was going to even get them. I was glad i got them. But i went out and bought another pair. I sent an email regarding this and received no reply.
I figured this was just a simple mistake and gave them the benefit of the doubt and made another purchase. I bought an NFL ipod dock. It gave me a choice of teams and i picked the Buffalo Bills. Well i had to wait a month yet again and they sent me the wrong nfl team. I called to see if i could ship it back and get the team i ordered and they said they didnt have it. So what they did do is tell me to ship it back and within 30 days of them receiving it i would get my refund.
This has been the worst buying experience i have had with any online company. I have to wait thirty days to get my money which i spent one month ago because of a problem they made. So thats sixty days and im sure they aren't going to give me interest for having my money that long. I will never use groupon again. All the could do was say sorry for wasting my time and money. Thank you groupon for your terrible business.

I bought a Starbucks Groupon and my husband wanted to buy the same one (diff account). It kept saying error. I called Groupon and they gave no help and blamed it all on Starbucks. Then the guy said he would give it to me anyways then hung up on me. I called back and spoke with a girl. I told her the same thing and she couldn't help me, blamed it on Starbucks and told me they couldn't give me the Groupon. She said the man lied to me about giving me the Groupon. So I got lied to, no help, disrespected and hung up on. I then called Starbucks to let them know what Groupon was doing and how they blamed it on them. They told me it's all Groupon (which I believed) and how sorry they were they did that. I told them they need to take note with how Groupon is teating people and makes Starbucks look bad. He then told his team about what was going on since I called the feedback line. I have never been treated so badly by a company and they have THE WORST costumer service. They could care less about helping you. They lost a lot of costumers in my family.

I purchased a trip on Groupon but when I went to book with thetravel company the travel options were ridiculous so I decided to cancel the trip. To begin with it was difficult for me to figure out how to cancel as I was looking for about 1/2 hr for a contact number (my preference) and never saw one. I was able to send an email to customer service who said they would check that I had not used to coupon and get back to me. One week later my money has nto been refunded nor have I heard a peep from customer servicee.
I dug around some more and found a way to request for customer service to call me, which they did within a matter of minutes. However, the assistance was abismal so I asked for a supervisor. Amanda, the supervisor came on the line and informed me that Groupon's policy is to reapond within 72 business hours (which had never been stated to me before). She was able to see that, regardless, they exceed their time limit given that I sent the email on 3/14 and it was now 3/21. Amanda, however, said that there was nothing that she could do to speed up this process, which was beyond their acceptable limits, and that I would just have to wait for that team to get back to me. She then informed me that IF the decision is made to refund me it would take 7-10 business days. She insisted that she had no supervisor that I could talk to nor any way of excalating any of this. Amanda's suggestion was that I simply wait for then to return my $700. Absolutely unacceptable. Groupon has lost a customer.

I have purchased 4 chrome tablets on Groupon. Two were delivered on-time and the other two were never mailed out. I have to call few times to Groupon Customer support team and explain my situation. The support team is from a different country and never truly understood the issue. Few days later, I was so fed-up and reached-out via email and the customer care person said, the product was shipped but they will issue a credit since it was so delayed etc and it was a gift from Groupon and keep the tablets.

The story never ends, I got the package and never opened it. And I was looking for my money and it was never credited to my account. After several follow-up with team, they came back and said they messed up in their response and I need to return the product. So I have mailed the product back to them. On their website it shows they only credited me for a single chrome tablet and not the second one. When I reached out to them via call center it was a disaster again. Standard response that they are still processing the package. Indeed, it is all in one packet.

Surprise, I got an email from Groupon while I am debating with call center rep that they never shipped the second item ( my bad, I never opened the package) and they will try to process another credit. I informed the rep the same but she still thinks that there is another package to be received from no-where. Gosh, it is such a mess and still I did not receive the credit for both items approximately, $89.

Groupon service used to be very good few years ago and very responsive and not anymore. I will never ever shop on with them. No matter how good the deal is. I have no faith that I will receive my credit.

I ordered a straightening iron that was originally priced at $200 and got it for... I don't remember, really low. It was my first purchase through groupon. It works! It's a great iron and it came w/ a heat protecting mask for the hair and a travel bag with lining inside so that the bag doesn't get burned. Then I purchased food coupons where you buy $40 worth of food for $10 at Johnny Rockets. That was valid and so far, no complaints. There was an offer that you can get up to $120 worth of products from NuMe Products for $15. I did pay $15 which then redirected me to their website. With this particular offer, you basically buy a $15 gift card or coupon so it only takes $15 off anything you buy. I just wanted a curling wand and thought I could buy it for $15 but instead, I'd have to pay $49 to make up the difference. So I got a refund (Credit) and told them I can buy a curling wand through Amazon and it wouldn't cost me that much. They replied very quickly and their refund policy is right there on your receipt- They honor you with a refund within 7 days of purchase. Their customer service was pretty good, online that is. I've never had to call. So far my experience has been really good with Groupon as a consumer.

**Update**

Wow I guess I've been a Groupon customer for 2 years now! I absolutely LOVE Groupon. I have purchased 1 product that did not work at all, and they apologized & quickly provided me with a full refund before I even asked. I have purchased tickets to many events: Kevin Hart comedy shows, fairs, and more food groupons. I highly recommend them, even if they do contribute to Planned Parenthood lol.- December 2015

Do you like speaking to pre-programmed robots, and being frustrated with the fact that you can't ever reach a human being? If you said yes, Ideeli.com is for you! I am a super loyal customer - pay extra for first row, buy tons and tons of merchandise. But be warned the moment you have an issue with their merch. Right now it's been nearly a month that I'm trying to get my $230 back from an item that was the wrong color -- it was THEIR mistake, but of course it's been a total hassle. Their customer service reps feed you complete misinformation and downright lies. They have no info about anything and all you can do is hope that they will pass the information along so you can get your money back. I was told just this past Sunday by "Jose" that a) my $230 would be refunded by Monday, the "5th business day" since it was initiated and b) a manager would CALL ME on the phone (again, it is nearly impossible to speak to a human being from this co! -- horrible). Guess what - Monday arrived, and lo and behold, I'm sent a form email (nothing boils my blood more!) showing that the refund was *just* begun yesterday and of course, no call from a human being, let alone a manager was made to me! So now I'm going to have to wait another 5 business days for my refund. When I spoke with "Esmerelda" today she told me the best she could do was to have a manager call me by 8pm TOMORROW (Wednsday). So again, that means 4 days that I have to wait to speak with someone other than a computer. I have had it with this site. I'm thinking of filing a complaint with the Better Business Bureau, as well as any other consumer affairs site. It's not a surprise they are owned by Groupon now. That company is low budget too.

The email I sent to their "support":
For a company based completely online this has to be the WORST experience I have ever had with shipping and returns. I placed an order on April 7, a month ago, and I only just received the last item that I purchased TODAY. When I made the purchase there was no idication that this was a back ordered item, I'm glad it wasn't supposed to be a birthday gift for a friend or another time sensitive occasion.

Since you're return policy penalizes the customer for your latent shipping, I would be spending over $40 in returns if I needed to send back items from each order. Items bought online do not always fit right or look like the picture online, and a well run company would make returns and shipping a place to stand out and shine, instead of being a sleazy way to charge extra money. I did use the Live Chat to speak with a very curt and unfriendly rep who gave me a free return because my single order came in three parts with deliveries full weeks from each other. But that is not an experience I would ever want to repeat just so that I can get decent service.

On top of all of that, both of the necklaces that I purchased were broken right out of the box! Unacceptable. Everything on the site is cute, and the prices are great but it's just a trap for bad policies and hidden extra charges. I wish I could just send everything back and let it be a lesson that things are too good to be true. I will not be recommending your site to anyone in the future unless, by some miracle, you could make any of this right. In the meantime you should research online stores such as Twice, who do it right and with style.

I take back my first review. I was able to contact them today and they gave me a refund very quickly. I found a link for a live chat.

The earrings I just received (on tenth working day) are not even close to the picture on Groupon website. Very, very cheap looking, shoddy product!

" Horrible customer service!

I make a purchase on July 31,2011. The order was sent in two packages. The first package had a ship date of August 1 - 3. I did not receive an email confirmation so I emailed them on August 8 to inquire. I was told that Ideeli just started to use a combination of sending packages USPS and UPS (to save money) so it may take longer.The first package tracking indicated it reached the sorting facility in San Pablo, CA on August 8,2011 (not final destination); the second package reached San Pablo on August 18. I emailed again on Sept 25 stating I still have not received the package. The response is that the shipping does take longer and sorry for the confusion.

On August 30, I receive the SECOND package and I emailed Ideeli again about the first package and asked if they can refund my money. Their response was that they cannot cancel my order but will start an investigation that will be resolved within 8 days.

On Sept 8, I emailed idelli again for the results of their investigation. Their response was that the package is at a sorting facility and will be delivered within 4 - 6 weeks from when it first arrived there.

On Sept 12 (6 weeks from when it first arrived in San Pablo), I chat online with one of the ideeli representatives. She was very nice and asked if I could wait for another week. If there was no movement on the tracking number she would refund my money.

Today, Sept 21, I chatted online with another representative. I explained everything that happened and she told me that she cannot do anything but will send an email to the technical group to look into this further. She also stated that the order can be refunded when the package is deemed lost (when the tracking states delivered, but you have not received it.) When I asked what happens if it never gets delivered, she had no answer for me.

I love groupon! This site and it's coupons have saved me hundreds of bucks over the last 6 months. I love new things like this!

There's no diversity in their advertisements. The world we live used to live in has changed seems like groupon need to catch up with times.

I've had great success with Groupon! I love the local deals as well as finding great new places that I didn't know were out there.

Great discounts on products especially the food coupons are awesome! I use them almost every month. I also use their spa and gym coupons too.

The idea of Groupon alone is amazing, especially if you're couponing or trying to save money. The website itself is great and easy to use.

I love Groupon and all the deals, however, I have had several experiences with the actual vendors being inconsiderate or not accurate to their deals.