Groupon

The customer service is accessible by only emailing. They let you know they will contact you within "4" Days, after sending them a "contact email". If there is an issue with your credit card, such as an expired or frozen card and the sale declines, they inform you to update the credit card and they will rebill your card within 24 hours. This is not accurate. Groupon does not rebill. By the time customer service emails you back, the deal is over. They never apologize and skirt questions to shuffle you off. In my case I had to email twice and get a 2nd customer service rep that finally understood what I was talking about. My failed Groupon prevents me from repurchasing. After the 2nd customer service rep addressed my issue. She did attempt at fixing it. I can try to repurchase when the Groupon drops back down in price. Hopefully it will work. The Groupon I wanted to purchase was over $700. GROUPON! Your customers wants a customer serve phone number or chat available. I love Groupon but I am "often" let down by Groupon. I realize that I caused my own error by having a frozen credit card on file. That's on me. However Groupon did a poor job by not backing up their rebill policy. I wonder how much $ Groupon is losing just on the rebill issue. Please do better Groupon!

Sign up should be straightforward and simple, but I got loops of errors and now they have my credit card #! Said I wasn't logged in right after I logged in, had to keep logging in, then my CC wasn't valid, then the friend I referred couldn't get logged in or get the daily deal, and I still have no coupons for anything. I think maybe a few people get a good deal and they say to h with the rest or any type of honest customer service. Probably a nightmare all around. For the amount of time I have wasted on this just today alone and the degree of frustration, I should have paid full price and saved myself the AGGRAVATION!

Whoever came up with 8% cash back should be shot. I can see $15 for $30 worth of food is great. But 8% cash back is not worth the trip to the restaurant. Give me a break!

I was told by one customer service rep that while they couldn't refund my card they could give me credit to a future service. Then I got a separate email essentially saying that my Groupon expired and thus it was my fault. Obviously I couldn't use my Groupon a week ago (one week before it expired) because I was in MANDATORY SHELTER IN PLACE. Come on really? You're now penalizing people during COVID-19? I bet you'll get a lot of legal action coming your way.

Been a customer for a couple of years and I am finding the customer service to be horrible. I was on hold for over two hours using 2 different phones. Yes, I know I could have hung up but I needed to speak with a rep. HORRIBLE, HORRIBLE customer service.

I used to shop at Ideeli religiously. They do have beautiful clothing and great deals, but like many reviewers before me I have had a problem with sizing and customer service.
I purchased two bra and panty sets last year (totaling about $101 total). When UPS dropped it off, they left it on my front step rather than my apartment office. Both were stolen. When I contacted Ideeli about this issue they told me there would be an investigation and my money would be returned if they were stolen. Although I attempted to contact them later, I got no response. The same thing happened when I ordered from Ruelala and they credited my account for the loss within 48 hours. I will not ever order from Ideeli again no matter how good the sales are.

***********Update!***************
It has been over a year since wrote this review and NOTHING came of it. The guy commenting on everyone's complaints said that he would "look into my situation" and never got back to me. I just downgraded my review from 2 to 1 star.