GrouponReviews 5,291

THEY ARE THIEFS! I tried ordering movie tickets to studio movie grill and they had a supposed deal where if you referred friends you're movie tickets would all be 4 dollars. I referred the friends and they never gave me the discount on the tickets. I then tried changing my order to more tickets and instead it refunded the whole thing even though I never asked for that. Then when I tried purchasing them again it didn't let me. I emailed them letting them know what happened and what I needed and they emailed back saying I needed to email them back some information before the groupon expired and I did. They didn't reply until a week later saying they couldn't give me the groupons because they had expired even though they were the ones at fault for not processing the order before... then I tried buying the tickets again through the site but they were more expensive. They marked one of my tickets as refunded and they refunded me NOTHING to my bank account! I have emailed them about twenty times regarding this and they always respond with the same thing. Its as if they just forward the email and sign it with another name to pretend its someone else talking to you. The last time they emailed they tried saying the reason why my purchase didn't go through was because you couldn't buy more than one movie ticket not even more as gifts and that it said so in the fine print. Well I checked the fine print and the q&a section and turns out you CAN buy up to 10 movie tickets at a time. They were just trying to fool me. I emailed them back letting them know this and emailed pictures as well and asked for my money they never returned. What did they do? They took away my groupon movie tickets that I already had and they refunded that money back but they didn't refund what they owed me that they had never returned. WHAT THE HELL IS THERE PROBLEM? I never asked them to do that! They have not contacted me back and I've sent about 30-40 emails in regards of everything and they only email back when they freaking feel like it.

I have ordered hotel rooms, restaurant vouchers, and even goods from the website. So far I have not had any issues. If you read the side print and go into detail about the product. It usually tells you details that you should read before. Such as extra charges or so on.

Be careful of the Eligible for Return policy. The sizing was not 'true to size' as the ad stated and returning it cost me the original $9.95 shipping (not refunded) PLUS $8.95 return shipping (no option to ship it on your own cheaper and no option to exchange for another size w/o full return & reshipping charges again) OUCH! Big mistake & wont be choosing to shop with Ideel.com in the future.

Horrible! Not only it takes them 1 month to ship anything! Their shoes came with no box, NO BOX for $100+ shoes, and their accessories came in a paper bag, all the clothing color is off, you can spend the same amount of money to get nicely packaged and fast ship items from Myhabit, Hautelook or Rue la la, will never buy again!

I purchsed a groupon last year and was very excited to use it. I live in Boston, so it is not hard to get up there, however from the beginning this has been a horrendous experience! First, when I went to book a date, all the dates were sold out! Then when I contacted groupon asking for a groupon credit, they said no, even though there was no way I could use it, as it is seasonal and closes in March. I fought with Groupon, and then tried to book again in November directly with Hotel Du Glace for the current season, now that they have opened back up. However, as they said my groupon is expired, they will only accept the amount I paid( about $279) the catch however is the ONLY option is not cash value, maybe to buy gifts etc. but a 1 night stay which can ONLY Be booked at a M-Thurs rate of $398. The catch is it is only double occupancy, and if I go alone, it is still $398. SO there is NO way to use this groupon without spending even more for a deplorable customer service experience with both Groupon and Hotel Du Glace. I strongly caution against using either company.

I've been their customer for a year now. Stuff I purchased were mostly low-priced items so everything was fine, until last week. I received this 20% off coupon so I decided to use it on some designer shoes. Suddenly saw this Ferragamo Vara and immediately made the purchase. So excited to open the box when UPS finally arrived and guess what? Wrong item! It's still Ferragamo but the style or the color all went wrong. And what's worse? It's a worn item! So somebody else must've returned it. There is no dust bags、no stuffings in the shoes and the packaging was terrible! I don't believe it's an honest mistake, they simply don't want their customers to use the 20% off coupon on items priced above 30 dollars. Already wrote a letter to costumer service and hopefully to get my refund without a hassle. After this experience, I will never purchased from them again.

I purchased a dress from groupon which was showing dresses from ideel. I loved my purchase and went to the ideel site to purchase another one. It showed that it had it but when i clicked it would not go into my cart. I did a live chat with 2 different customer service reps but they were not helpful at all. I just wanted the buy the same type of dress i purchased from groupon, no big deal. Well it became a big deal because they did not know what i was talking about. Frustrating. It was the all black glamour wrap dress in 16W it also came in multiple colors.

I selected to buy the more expensive hotel room option because the ad stated it was for two adults and up to three children. However, when I called Marriott directly to confirm room choices, they informed me I would have to pay another $20/night for a roll-away bed. The room does not actually sleep five as advertised. This, to me, is false advertising. I will not buy a hotel Groupon again.

Bad experience, tried several times to work within the site, not user friendly. You only have 19 minutes to complete a purchase otherwise your items get deleted from your cart if you have not completed your transaction. Then when you try to select your same items again to put in your cart they are not available. Also tried three times to select a size for the product to purchase and they put another size in the cart, couldn't get my size even though showing available. Will not use this site again, too time consuming and frustrating.

Placed an order on 26th Sept 2014, not received it yet. But they say it was delivered on 7th Oct 2014. Following it up for more than a month now, no result till date. Worst customer care, be it email or call. The courier company from which the courier was sent has no customer support no or email id to trace the courier.

Icky experience: Groupon for Dairy Queen at Tyrone Sq, St Petersburg, FL.
This DQ was located inside a shopping mall (1 location only so mgmt/owner had to initiate this groupon offer). Groupon offer was to pay $11 in advance for 4 $5 coupons for DQ food. When we arrived at DQ we were 3 adults, 1 child. I had accessed the DQ menu link on the Groupon offer, so we were set to have light lunch, drinks & small desserts. This DQ does NOT have most DQ menu items shown on the Groupon link: no burgers, no fries, no $5 lunches including small dessert, no kids menu. We ordered from their very limited menu (total $21.36) and the owner told me I owed $16.36 - we would have to present 3 more of the Groupon vouchers to have $5 each credit. It would have been easy for him to simply ask if we'd like to use up all of our $5 per person (they come in $20 increments) but he told us it was only 1 per person per visit. It was getting embarrassing with my family. I was pretty floored but he then explained that I could present 3 more certificates (iPhone) to redeem. The food was honestly awful: there is nowhere to eat nearby except a playground for tiny kids offered by the mall. Surprise!... lunch in Pre-School (although the kids were really cute). I think this is an awful example of a good Groupon offer gone bad and this location shouldn't be included in the Groupon program. I haven't had an experience like this before: where I live Dairy Queen is awesome and I thought it was cool to see them with a coupon here. Not so much, never again. Big DQ/Groupon branding error.

Please read my recent complaint about Mezzo's which I sent Aug. 20th and am now just receiving their response.
First they should learn how to spell as they are very illiterate and stating that it is my loss not going back there is downright disgusting for a business to say to a regular customer.
What king of business responds to a legitimate complaint in that manner.
I have patronized this establishment for at least 7 years. VERY DISGUSTING REPLY

Horrible, terrible, very bad company! Ordered a dress. Paid for expedited shipping. They sent a completely different dress. Their only response is return it, as they no longer have the one I ordered. If I purchased the dress and it was the last one, why don't they still have it? Did they send that one to someone else? Are they selling air and hoping you keep the other dress, that they can't move otherwise? It looks like trough these reviews that this is common practice! Stay away!

Horrible, awful experience with Group on for me. My wife, as part of a birthday gift, gave me a group on coupon so that I could tint my windows at a local shop. It was past the expiration date, but the Group on policy on the front of the print out is "the amount paid for this voucher with (store name) NEVER EXPIRES".
I figured it wasn't fair to get the $200 value, since it was past due. However, I fully expected the business or Group on to at least honor the $100 that was already charged on my wife's credit card months ago.
The business didn't honor a cent (who can blame them, there is nothing in it for them). They told me to call Group on & I'll either get the $100 back or at the very least, a credit towards another group on offer.
I called customer service, & I received neither; the woman also sounded like she just woke up & had the attitude of disgruntled office temp. I told her that I will NEVER use group on again, or anyone in my family, or circle of friends.
The sad thing is that group on's shtick is that you can get great deals while supporting local businesses as well. They don't mention that they have a cold, draconian customer service policy in a day & age when there is so much competition.
Good bye group on; I hardly knew you.

By the way, this is completely out of character for me; I'm not some angry internet troll & I am quite mild mannered. It takes a lot to tick me off; No other internet service has come close to drawing my ire like Group On has. They did a bang up job in that department.

On Friday and Saturday Ideel posted furs for sale. Very very plush and expensive animal fur coats and jackets and misc accessories. I was appalled that in this 21st Century of more conscious living and respect for all life kingdoms a Fortune One company would lower its standards to that degree. The caveman days are gone, when it was necessary to kill animals and use their fur for warmth! I protest the lack of respect women, for example the Kartrashians, who mock the lives of the animals of which fur they shamefully display as trophies on their shoulders and backs!

I sent an email to Ideel citing my protest, it's response (I paraphrase) was that although they admit it's a sensitive issue... um... sensitive... really? There is never-the-less a market for these expensive furs a segment of society demands. The furs if I recall correctly were in the range from 3K to 12K+. Sooo... because some of the one percenters' demand it justifies the exploitation of the animal kingdom? Same as the dentist who killed the lion? Just because they can? Should not fur for sale be illegal, same as is the selling of ivory from elephant tusks! I think so!

Never use this site. As an information security professional I can see so many loopholes in the website it makes me cringe.

I had one moment of weakness and bought something and fell foul of the accidental double click - duplicate order. A good website should not allow this to happen.

Did support help - no told me to send the stuff back which would have cost to me.

Websites should not be allowed to work with dodgy front end web pages and PCI/ISO******* guidance should stop them from misusing your data and allowing double clicking/duplicate orders. It's just laziness that stops them from fixing this, it would have a small development cost for a big effect for the customer.

So simply put - if you value security on your transaction - don't use this site.

Anyone else had duplicate order syndrome with this com[any?

I ordered three items for a total of $144.90, two of the three were not what I ordered, completely the wrong items. Not to good so far. I kept one Marrakesh Dress and returned the other two items with a note explaining the error. I was refunded $54.95. That pretty much sums it up. My $40 dress cost me $90 after all the miscellaneous charges, it was totally their mistake. Don't believe the "Free return" business, it will cost you.

Worst customer service ever! They sold me a product that was wrongly advertised, it was then a HUGE muck around to get my money back! The whole process involved them making 6 mistakes - I've never had such a bad experience as a customer and would never trust this company again. I can't wait to see them go bankrupt, which won't be far away if this is how they treat customers! You can't get away with that kindof behaviour in Oz

They offered a deal on refurbished cell phones with free service from FreedomPop. It's been weeks and the order has not been fulfiled yet. The best answer I can get from their service department is:
"
I'm so sorry for the trouble. Unfortunately, your order has been delayed and we don't currently have any updates on the expected delivery of your product. We are still working with the business to resolve these issues, but at this point we're unable to provide a time frame for the arrival of your shipment.
"
I bought this as a gift for my teenage son. Why do these companies play with other people's money?

It has now been 45 days and no labels customer service keeps saying "a few more days" what kind of service does this company have to keep saying that to a client. Never again and I will be telling all the moms and mommy groups to not buy from this company.