I received a charge on my account for a membership i didnt sign up for, took forever on google to find away to contact them. Once i contacted them they cancelled the membership bu refuse to refund my cash money offered me qroupon bucks informed them i didnt want the qroupon bucks i wanted my actual cash back on my card. Informed me they would review my claim and contact me in 8 hrs that didnt happened.
I contacted them at 9:10am 12/5/19 they called as im writing this review still telling me that i can use MY MONEY on their site. Groupon stole my money and wont give it back please be aware of their practices
I will never purchase anything from qroupon and no one else will...
Iam unemployed and need all money to take care of my family. Thought i unsubscribed from their site in 2017 when they stole $60 from me and had to refund my money now they took more please be CAREFUL
Sign up should be straightforward and simple, but I got loops of errors and now they have my credit card #! Said I wasn't logged in right after I logged in, had to keep logging in, then my CC wasn't valid, then the friend I referred couldn't get logged in or get the daily deal, and I still have no coupons for anything. I think maybe a few people get a good deal and they say to h with the rest or any type of honest customer service. Probably a nightmare all around. For the amount of time I have wasted on this just today alone and the degree of frustration, I should have paid full price and saved myself the AGGRAVATION!
Horrible site! I have been using city deals for a long time and I thought that Groupon would be the same, but after buying once from them I learned that I should never buy from them again.
Do not trust their reviews. There are some good places but there are some really bad offers too. I used Groupon to get my oil change for my car, turns out they never did the oil change.
To get a deal you have to review this site all the time and be sure to read the fine print. Many deals have limitations. Great for tours, eating out, not great for spa or other items.
Bought a voucher for a framed bed, returned the voucher next day. Called numerous times. It is already over 2 months now and still not receive the refund. Do not buy from this website, it is scam.
Whoever came up with 8% cash back should be shot. I can see $15 for $30 worth of food is great. But 8% cash back is not worth the trip to the restaurant. Give me a break!
I BOUGHT A COUPON FOR FOOD FROM GROUPON SAVE 50 PERCENT, WHEN I WENT TO REEDEEM, THE TRUCK FOR FOOD WAS NOT THERE TWICE, AND THEY WILL NOT GIVE ME A REFUND, TOOK 30 MINUTES EACH TIME TO DRIVE THERE, JUST WANT MY MONEY BACK
I purchased a golf deal on 14th dec, money taken out of account - no vouchers received, no satisfaction from e-mails. Sounds like robbery to me, disappointing xmas for those i bought the vouchers for
Ordered case of wine, did not receive, I was then told I had been refunded
Which was not the case, they told me to contact the merchant, got no response
Their staff seem particularly inept
I have written to their managing director
I would not recommend them or use again
Purchased a coupon for a manicure through groupon, the money came out of my bank account but I have never received the coupon. I am in the midst of a battle with groupon to try and recoup my money. They say they never received it and I should take it up with my bank. Plus they take weeks and several reminders to get back to you when you complain. DO NOT USE GROUPON, ITS A SCAM!
I was told by one customer service rep that while they couldn't refund my card they could give me credit to a future service. Then I got a separate email essentially saying that my Groupon expired and thus it was my fault. Obviously I couldn't use my Groupon a week ago (one week before it expired) because I was in MANDATORY SHELTER IN PLACE. Come on really? You're now penalizing people during COVID-19? I bet you'll get a lot of legal action coming your way.
I bought these earrings they were not as cute/ nice as the groupon pic. Totally gifting these away.
1/10 CTTW Diamond Stud Earrings in Sterling Silver
Classic, timeless style
0.925 sterling silver
Round-cut diamonds
20 stones
Color: I–J
Clarity: I2–I3
Post back
Packaged in a jewelry pouch
I used Groupon in many countries and sometimes local Groupon has great deals, sometimes the variety of deals is poor. Anyways it is still possible to find something interesting there.
They do everything in their power to refuse refunds - I guess they figure the am amounts are so small no one will sue them. I will never use them again
Bought a groupon and entered s*****@outlook.con instead of s*****@outlook.com.
Never sent me a confirmation email (because that is an invalid email) and they kept my money.
I've been an Ideel/Ideeli customer for YEARS! Where did it go? They should have just done away with it all together. Joining Groupon just makes it all look so cheap!
GROUPON HAD THE WRONG ADDRESS. I CORRECTED IT AND ITEMS ORDER WERE STILL SENT TO INCORRECT ADDRESS. CUSTOMER SERVICE WOULD NOT HELP. ORDERED FIVE ITEMS THAT I WILL NEVER SEE. THEY WILL NOT RESENT ADDRESS TO MERCHANTS. I CANNOT REACH ANY OF THE MERCHANTS. VERY POOR SERVICE. BEWARE BUYING ANYTHING ON GROUPON!
Been a customer for a couple of years and I am finding the customer service to be horrible. I was on hold for over two hours using 2 different phones. Yes, I know I could have hung up but I needed to speak with a rep. HORRIBLE, HORRIBLE customer service.
I used to shop at Ideeli religiously. They do have beautiful clothing and great deals, but like many reviewers before me I have had a problem with sizing and customer service.
I purchased two bra and panty sets last year (totaling about $101 total). When UPS dropped it off, they left it on my front step rather than my apartment office. Both were stolen. When I contacted Ideeli about this issue they told me there would be an investigation and my money would be returned if they were stolen. Although I attempted to contact them later, I got no response. The same thing happened when I ordered from Ruelala and they credited my account for the loss within 48 hours. I will not ever order from Ideeli again no matter how good the sales are.
***********Update!***************
It has been over a year since wrote this review and NOTHING came of it. The guy commenting on everyone's complaints said that he would "look into my situation" and never got back to me. I just downgraded my review from 2 to 1 star.
Overview
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole,
I'm very sorry to hear of the incident you describe, and do appreciate your feedback. I'd be happy to look into your account and look into what occurred. Can you kindly private message me your user id and order number so I can investigate? I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service