Groupon

I bought IPL treatment to Alla salon, tried to phone and SMS many times, their respond was that machine broken and takes few weeks to fix. After month negotiation i came to the conclusion that this is scam. I contacted groupon to refund my $ 70.00 back. They refused on offered trade in to groupon account when i tried to trade for new deal its appear the $70 was not deposited to the account. The customer service has no phone contact only through e-mails which they don't respond anyways... I will not buy any more from groupon

I put 4 stars but it's really about average for me. I did find some great deals on a few trips, some restaurant coupons, and movie stuff. I admit, that in my early uses of the site I got bit by my own oversight and not reading the fine print about how/when to use.

I have been caught with a few I didn't use for a variety of reasons and one time was an instance I had to reach out to Groupon. Customer service took a while to respond but I do say that they took care of my groupon and credited because the vendor was awful.

I feel a lot of times Groupon doesn't offer the right things when I need them nor do they seem to always choose the best vendors to hold the groupon for. Can't totally put that on them but I will to some degree.

All in all its' been a cool concept with some good success for me, and some failures but I would recommend giving it a try. Just be sure to be smart about things and read the full details of how you have to use the Groupon and if there are any restrictions.

Would not recommend Groupon. The items from deals I have purchased have taken a long time to arrive. It was painfully difficult to chase them up. Emails were not responded to and if I tried to telephone it was 40 minutes hanging on on 2 occasions without ever getting through. Goods you think are local are not. I purchased watches for Christmas gifts that ended up being sent from Hong Kong, were damaged in the post and I had to return them overseas at my expense for a refund (that excluded my $15 return post cost) that took months to arrive. Also, they can send you 2 or 3 emails in a day sometimes which is annoying and clogs up your emails even more. You unsubscribe and then someone signs you up without your consent because they get a cash bonus and you are back on the merry-go-round. Save your money & time. Big thumbs down from me and it is great to be rid of the temptations of stuff you don't need!

What a nightmare. Good luck returning anything. I initiated a return immediately after purchase and have been trying DAILY ever since for them to send me a return sticker from UPS. The first few days, I received their stock email, about waiting 1-2 business days for the label to arrive. We emailed back and forth six times, always with the same response from them, and the label never appearing. Now, they don't even respond to my email. I'm beyond angry. I just want to never deal with them again.

I wish I could give 0 stars. I just purchased tickets to Blue Man Group and no where in the fine print does it state age limitations. They won't refund my money. This used to be one of my favorite companies. I wonder what has happened. Lately, it seems as if everyone you talk to has a "I'm sorry, but there's nothing I can do" attitude. What a change! They lost a customer today.

In addition, they say you can only cancel the purchase on the day of the purchase, but I sent an e-mail and they were too busy to get back to me. Or maybe that's the way they do it so you can't get a refund. In any event, Goodbye Groupon. I'm no longer a fan!

I have not received my stuff its still in process mode....so I tried cancelling since it has not been shipped, no tracking number, noting...I was told that I could not get a refunded the way I paid, through my credit card. So they offered me only two options, Groupon bucks or they would order the product again free of charge?? HELLO, what the heck!!...She stated once it was shipped they could not refund payment, I asked for the tracking number and she could not give me one because there is not one YET!!! so why cant I get my money back!!! through so many back and forth chats, there is literally no options. So guess I will wait to see if I ever get my items. Once done, I am closing this Groupon BS account!! BEWARE of their deceptive practices

We are clients of Groupon and have been for a few years. They are a great partner of our marketing group! We have found that the service charge for advertising deals and getting our name out there is so much more cost effective with Groupon than any other format. Yes you might make less profit, BUT everybody is looking for a deal these days, so Groupon is there first stop.
Again, we are very impressed by them and the effort they put in to help you create the best package for your company!

I placed an order at the beginning of March 2015. It is now April 1! (I have not received any notification/emails since placing my order, btw.) I was however, charged for my order, which was reflected on my bank account as of yesterday. Ideel policy states that you will NOT be charged for your order until it ships... WRONG! I have contacted customer service through email and am awaiting response. My suggestion, save yourself the hassle, time and headache of having to track/follow up on your orders.

Horrible customer service. Bought an airport parking voucher. Make you view it in order to make a reservation. Once I clicked through to Peachy Parking, the actual cost was over $10 less on their site. GroupOn CS says - "too bad so sad!" you viewed it so it is not refundable.

A small business killer. Groupon lies in order to attract businesses to offer deals that are 50% off. The clients that purchase these deeply discounted coupons are far from the ideal clients small businesses want to attract. They are basement bargain hunters only and will not come back (even if the service or products are excellent) unless the business offers another groupon, they rarely tip on the full price, and are just basically bottom feeders. Groupon may be great for the customer but it is horrible for the business, which is losing money just by offering the deal.

I requested a refund as the company was not able to complete the service I purchased and when I first emailed they responded. But no resolution. I've continued to email with now no response. I wish I could find a phone number to speak with someone. Very dissatisfied. Never going to use them again!