Groupon

Groupon to consumer complaints re: lack of sufficient coupons. Also, if you do not use the coupon for the deal by the date, the amount of money you paid is still valid for services. Great! I have bought many items. And sometimes shipping was slow but that has also improved. The things I bought were just as the product info. Wrote. Great shopping site. However, I recently read they may not have had success as before and changes are forthcoming. Perhaps sell higher end and priced stuff as other sites are doing. And not as many offers as in previous couple of years. Always had great deals for hair cuts, styles, colors. Not so much in my area.

AWFUL!

I am a new volunteer in Search and Rescue. I had to order camping equipment in a hurry. Of the 250.00 I've ordered over 2.5 weeks later only 80.00 has arrived. No email information and the tracking information and order update on 2 backpacks and one portable air cushion.

I sent an email on day 10 and they said to email back if the items never arrived. I did, including emails via their website. I've heard nothing back from them since. I'll give their customer service a go but think I'll get better resolution through my bank disputing the charges.

BEWARE GROUPON!

Groupon has some good deals but if you have a problem and your issue is not addressed by the frequently asked questions area then their customer support is non-existent. They have no phone number. Their customer support email address is no longer active. Their on site chat and email options are visible randomly and never during their non-business hours. Clicking customer support or contact us sends you in an endless loop from frequently asked questions to help and back again. There is absolutely no instruction about how to get help. Seems pretty simple to me. But I guess it's that same old big business tactic of wasting your time and getting you so frustrated you give up on getting a resolution for your problem.

They send you email promos about limited time deals -- then they reduce prices before you even get shipment. I bought an iPad for $249 and by the time I got it four days later it was $20 less... They are hype merchants with lousy service and a crappy return policy. It is impossible to reach customer service in a timely way, and they won't refund money on returns either... They only offer Groupon credit. Why would anybody buy from Groupon when other major retailers and resellers offer refunds and better customer service... I will never buy from them again.

I have a few things that bothers me. Beside feeling bad for small businesses that can't survive business bother and if anything didn't do their research, I feel this is pretty much a scam for businesses and consumers. I mean businesses lose a pretty big chunk of money if they get to many, which I'm sure they don't limit on their site. Not enough customer demand means it's down here from there. Sticking with free coupons for now...

My initial reaction when discovering Groupon was this must be scam. Discounts which sometimes exceed 90% surely is too good to be true. However, I have since determined that this isn't the case. There is still some question marks over how Groupon gets such good discounts and still manages to make money but I can see three reasons why. Firstly Groupon can presumably get discounts through bulk buying, secondly many companies must offer to give discounts to Groupon in exchange for the publicity and finally some money must be made from people who purchase activities off of the website and then don't use them.