Groupon

The site is easy, intuitive, and beautiful! Those big photos of travel hotels lure me in and the newsletters (be it a tad annoying) also notify me of local finds. The site has helpful profiles, links, and great bullet points about the 'important stuff'. Nothing confusing here.

The Groupon Goods are always reliable and high quality.

I've never had a problem getting a return from a Groupon that I had an issue with, or a Groupon that had business closing. Their support is fast and attentive.

Groupon has some decent deals from time to time. And other times, not. I found a "deal" that was nothing close to a deal, wrote a review and then had it rejected. So be wary of the company's review system. 2 stars off for shady practices.

I bought two sets of Christmas lights from Touch of Eco in September. I but them up in December and they worked for a few days then died.
Since it was beyond the return time they won't do anything about this. Two sets both don't work.

If you get ripped off as I did by a company, Groupon doesn't allow on-line reviews. They only have a compilation of reviews they choose. So, you can't tell others to avoid the said products. Additionally, they solicit a review via email for everyone, so the autopilot people make even the worst company's have a 70% positive review. Or maybe some reviews are given for free products. Anyways, they create to artificial market place where everything seems positive, until you get RIPPED OFF. Amazon is so much better at this.

The post office requires me to have 3 addresses for one place. If it ships fed ex or ups I have to wait 2 extra days to go thru post office, if I cold choose carrier I could select proper address and get it on time for what i paid for and if sent via post office its 2 weeks or more if the package shows at all. In conclusion the post office sucks around here, nor should a government agency be competing with ups or fed ex. I will not shop with groupon until they let me choose my own carrier especially when I'm paying for it.

I've bought a product from Groupon and never received it. They keep escalating my issue to the third party which refuses to solve it and says that I have to wait 45 days for a claim. Not worth the stress.

If more people would read the fine print that is clearly stated in big bold letters and our refund policy, then maybe these folks would understand things better, but people are so fast to buy something they dont read, me personally if im buying something im going to read everything with this purchase

I had got some pretty good deals from Groupon online. It just really seems to be a problem these days with companies like this that they DO NOT CARE about customer service. So, when you want to contact someone they have a horrible process to go through. Then wait on the phone for what was it, two or three hours? You got to be kidding me! Then when I talked to a women and mentioned this to her, her response was "We're working on it?" What is that supposed to mean. Don't use Groupon, they have horrible customer service!

Not a groupon groupie but this worked out great. Event was for four people. Included hour in classroom on terminology, range policy laws and safety. This was followed by range time using 16 different pistols from 22 to 45 cal... 5 rounds each.
Two beginners and two seasoned shooters agreed the event was great.
Participants received basic training on pistol features, safety, grip, sighting and range practices.
All participants shot 16 different pistols to evaluate caliber and feel of each pistol.
The instructors were very knowledgeable, patient and focused on safety.
Thank You to the Frisco Gun Club, Chris, JJ and Neil for the training and a great time.

I ordered a pair of "blue leather loafers" for my husband as a gift! To my surprise the order received had two different shoes, one blue suede, and one blue leather! Who does that? Trying to get in contact with Ideel has been a job in itself. Can't get them on live Chat and cannot even get a return slip! Never again, the customers service sucks! It has not been a good shopping experience, awful!

I was given two coupon codes. When I went to the vendor site they were both rejected as expired even though I purchased them from Groupon on that day. Groupon refused to give me a refund so i am left with no product and Groupon still charged me. Will never use them again

Ideel's wording is very misleading. I purchased items that say "Eligible for free return". You have to read further to see that you either get store credit for your return or your credit minus $8.95 for shipping (not sure if that amount is flat rate or fluctuations according you what you return).

The items look much nicer on the site than they do in person and the quality isn't up to par with what I was expecting.

Make sure you've seen the Brand / Item / Quality of the items in person before ordering from this site cause if you try to return, it will cost you (or they keep your money as store credit).

Won't be using them again when I can pay the same amount on Amazon/Gilt/etc who actually mean it when they say FREE Returns.

Took a month to get the item. Decided to return it. Since return was only authorized for 14 days from SHIP DATE I could not process it online. Live chatted with 4 different customer service reps over a period of 2 days - all nice but giving me erroneous information. Finally received 2 return authorizations for the same item but its been a week since first contact and still don't have the promised email with my prepaid return label. I did receive an email stating it would take several days to process the return label - really? Why? Now I have to contact them again because those several days have passed with nothing (not even in my spam folder)! I will never order from them again! What a hassle

This is the worst company ever. I buy most of my stuff on line. I bought a dress, it was polyester! Horrible Horrible. The name brand Sun Glasses I bought were used, so stretched out I could not wear them, they fell right off my face, and of course "No returns" I will never do business with them again. I should have read about them first! Don't buy from them

Ideel has finally gotten back to me & all was cleared up. It seems that they were going through a major transition as they were taken over by Groupon. I hope they realize that servicing customers is of utmost importance & take that seriously. I was very satisfied in the past so I am willing to try again. I wish them success

I'm pleased with Groupon. I've bought many deals from them and whenever I had issues I was offered good customer service and they have been accommodating to me. The thing to be careful with is that there are a lot of deals that you are not able to redeem right away due to high demand. So if you're buying an experience that requires reservation, it may take you a month to be able to make an appointment.

I booked a reservation for 2 nights in ROW NY HOTEL. Advertisement said its only $75 a night. I end up paying $640. Yes $640! And groupon management said they have no responsibility if the merchant change their promotions. So when we are in the hotel we found out that the regular rate is less than the amount i paid using groupon. Dont use groupon please! Misleading advertisement! They said they'll give me $30 back! For what?

I wish I read the reviews before ordering anything from groupon. I ordered a duvet cover set in beginning of December it was supposed to be a Christmas present. It has now been 3 weeks and when I go to UPS website with the tracking number they provided me it says label created waiting for package to be received. It still hasn't been shipped! They have falsely sent me an email saying it shipped 2 weeks ago.

Got a Barclays Wine coupon as a Christmas gift. It was purchased on Groupon for $25 and had a value of $75.
Barclay's Wine sent me this today:
"The membership is $129.90 and shipping fee is $19.95 so the total is $149.90 and after you Groupon discount your total that would need to be applied to a credit is $74.90. Hope this helps. If there is anything else I can do for you, please let me know."
I'll let you know alright, as soon as I have and an extra $74.90 to blow on a bad deal

What an absolute joke of a website I purchased camera system off there site cancelled my order was still sent product... returned product only to be told every excuse under the sun to not refund my money still waiting for my refund it's been since 01/08/2014 very poor customer service skills will never be using this dodgy $#*! website ever again taking further action as i want my $594 refund for product I never wanted once I cancelled order

I have used Groupon for many years for personal deals & gifts, both in the UK and in Spain but my last experience has left me very reluctant to use again.

Purchased a deal for my mum for Christmas of three beauty treatments in a salon in Worsley, Lancashire. When she tried to book, they would only allow express treatments (not stated on the advert) and were extremely inflexible, even when my mum offered to only redeem for the two that she wanted. They also asked for the voucher upfront so they could claim the payment.

When I approached Groupon, they simply offered a refund in credits to spend on another offer. Poor customer service, no interest in retaining busines and no offer of compensation or apology. Will not be using again after this and would urge others to use Wowcher, LivingSocial or another competitor.

Had a problem placing an order on Groupon yesterday (4/3) and got an automated message to contact customer service. I found the live chat feature and later got transferred to "Getaway Specialist" and was in queue position 3. After getting to queue position 1 and waiting for close to 2 hours, there was still no one to answer my call. Since it was getting late, I decided I would try again today. Maybe they had a really troublesome case.
Today, I tried live chat again. I was transferred to "Getaway Specialist," waited half hour and was immediately hung up on before the customer service rep even said hello (see pic). Needless to say I was infuriated.

Groupon uses to have good dining deals. Now, most restaurant using groupon allow only customers to order from a more expensive menu. Thus, what you save with groupon you pay later. Then, I do not need to buy groupon; just go to the restaurant of my choice and select what to eat including their specials. Also, the quality of some of the listed restaurants is in doubt; check with tripadvisor before buying.