GroupOn says 3 days refund, but you can't reach them in three days, be aware buyers. You call their telephone number *******858 and I was put on an hour wait, I really mean it... Automated machine stated "wait time is one hour", so, poor customer service, poor web site, you can never edit/cancel a purchased item the next day.
This is sad, the last time I use GroupOn, big mistake.
I've purchased many things over the years with overall satisfaction until recent. The last Year has been filled with false ads, fake product, awful to no customer service, horrible, unscrupulous merchants, etc... Buyers beware & Proceed with Caution!
I found the Groupon site user friendly, Bought a smart watch from groupon arrived on time all is good except that it didn't work, Also really like the concert venue offerings as we enjoy seeing live music. Come across some really amazing deals as the costs to go to these events keep going up.
Some items excellent, some terrible. We bought a garden table which broke the first day we had it. Very difficult and costly to return, could have sent photos of the (now, useless) table, but Groupon not really interested, so no refund. I keep telling them we are nowhere near the city they keep sending me vouchers for (restaurants etc), and what our nearest city actually IS, but despite promising to look into it, they haven't.Don't think I'll be using Groupon again.
No customer support useless crappy products, false advertising and refunds denied. I order a pair of leggings from Angelina's soft leggings... was sent 2... more like panty hose, luckily it had a built in skirt! Also spent 28 & on a phone tripod that is just the stand no cradle or anything else as advertised... no returns or refunds and it's useless. They have the same item on Amazon for 15 $ w the actual accessories.
I have purchased four times from ideeli. I am addicted to their site. But they need a huge improvement to their shipping times. Take notes from zappos. People want instant gratification or close... 3 weeks for a product mailed USPS is not going to keep you guys in business for long... no matter the price. Build shipping cost into your prices and use UPS not snail mail. Do that and your sales will triple.
My favorite site so far, they were proactive with any issues I've had, very efficient, and always have a ton of deals available. I'm always excited for their site improvements. I do wish they would simply offer a zip code search, as I find many deals all over the place, and in areas I don't venture. Still, I'm easy to overlook that one. Keep up the great work.
Man, Customer Service must be a foreign concept these days... I ordered the green, got the brown and no way to exchange them.
Your mistake, but you cant rectify it? REALLY? Just send me what I ordered!
Very unimpressed with the customer service. My order was cancelled a day after placing the order because my husbands account has the billing address as mine (not sure what is so difficult to understand). I tried contacting ideel several ways.
1. chat- tried speaking to 2 different representatives, but neither could help me, they said they would refer me to someone higher who would email me within 24 hours, a little late if I want to get the deal before it expires.
2. email, the responses are not very helpful and it takes a very long time to get a reply.
3. phone, tried calling several times and left messages, haven't heard back from them.
Hi There,
Thanks for reaching out to us on Sitejabber. The situation you are describing falls under the prevue of our Loss Prevention team, which is why a customer service representative could not speak to the issue – your inquiry needed to be forwarded on to a member of the correct team, and I’m sorry if that was not clearly explained at the time. I have spoken with them and I can assure you the issue here is not a shared billing address. We understand that multiple people can live in the same house or apartment building. All three accounts bear your name and credit card information, however, which is why they have been flagged as belonging to you.
When you joined Ideel, you were required to read and agree to our Terms and Conditions, which you can find here:
http://www.ideel.com/pages/terms_and_conditions
The terms and conditions state that "You agree not to (i) register for, activate or use more than one Account; (ii) use a false or misleading address or e-mail address to activate or use an Account;... (iv) register for an account on behalf of an individual other than yourself " (Section 1.3) and that "Members may not knowingly permit or allow any other person to use their account..." (Section 2.3). In regards to our referral program, "Your eligibility to earn benefits will be based on your ability to make referrals that result in new ideel subscribers who makes at least one completed [shipped] purchase." "We reserve the right to disqualify you at any time from participation in a Referral Program if you do not comply with any of these guidelines." (Section 6)
Because these accounts do not represent a clear and conclusive ‘abilty to make referrals that result in new ideel subscribers’ the credits you received have been removed from your account, and the order they were applied to was cancelled to effect that removal.
According to our records, we have been in contact with you via customer service and I hope we have been able to explain the situation concisely and clearly here, and through our normal CS channels.
Best,
Jason Faria
Director, Ideel Customer Service
Groupon is awesome, at least in the Boston area, especially for gifts. They do 1 day sales for services and restaurants, like $20 for $50 gift certificates, or half off helicopter training school. They recently did a 3-month gym pass to a ritzy upscale gym for $27 that would've cost at least $350 otherwise! They typically only offer one sale each day, and a new one each day, so I find myself checking in often to make sure I don't miss anything :) Just make sure you ALWAYS read the fine print before buying! There are always restrictions! Such as, must be redeemed by June 1st, or only valid for 1st time customers, and they don't waiver on these restrictions so be prepared!
Overview
Groupon has a rating of 1.6 stars from 5,283 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ann,
Thanks so much for your suggestions! I'm so glad that you're enjoying your ideeli experience, and that you also took the time to share your feedback here on Sitejabber. As a note, we ship as fast as possible once we receive your items directly from the manufacturer. Currently, they ship to us, and then we ship to you, which can result in a little bit longer of a wait time than you may be accustomed to, but does ensure guaranteed authenticity. That said, I know how hard it can be to wait for an order you're eagerly anticipating!
I'll definitely share your feedback with our Internal team. If you have any further suggestions, please feel free to reach out to us at support@ideeli.com with your ideas. And stay tuned as we continue to enhance the ideeli experience.
Best,
Jason Faria
Sr. Manager Customer Service