GrouponReviews 5,291

Bought a groupon for a restaurant and didn't get the receipt inn my email on time so I didn't get to use the Groupon. Then I ask for a refund which they give me a refund to my bank account but then the money got taken back out right after they refunded me. Contact the customer service couple time and they told me to wait and see. Now it has been almost a month and I still didn't get the money back yet. I contacted them again and was told to talk to the bank while they gonna send this case to a specialist team to look into it and they just stop replying despite all the question I still have.

Recently purchased tickets to a museum. I am a Canadian and most of the sites prices were in CAD. Later to find out that the prices on the site are mixed and was not aware of the US currency charged for certain attractions. The museum was in Canada. What seemed to be a good deal ended up being more than actually purchasing tickets at the actual venue with the exchange rate. Customer service did absolutely nothing and in fact just sounded like auto messaging responses that are written up.
So if you are an American and purchase the tickets through Groupon, you will be paying more then actually going to the museum and paying at the door. The museum is The Royal Ontario Museum.
Will not be using Groupon ever again and highly recommend no one use their services.

I bought a membership to Sam's Club through Groupon. I followed the instructions for how to use the voucher they sent me, but it didn't work. So, not only did they charge me the $20 for the voucher "deal", Sam's Club charged me the full $50 membership fee. When I contacted Groupon to find out what happened, they offered me to let me use my $20 on a different "deal," or get "store credit" to use another time. I had to refuse to take anything but my $20 back.

Then, when i went to Sam's Club to see about cancelling the membership so I could get one using the 50% coupon on their own website, I was told that since I bought the membership through a third party, I had to go have the third party fix the problem.

When I contacted Groupon again, I was basically told since they refunded my $20, they were done with me.

So, save your hard-earned money and AVOID Groupon! They will only offer one scam after another.

Even though they claim Groupon Bucks never expire, I lost $20 and they didnt want to give them back. No more Groupon deceiving for me.

My partner acquired covid and was unable to use the cruise voucher. So the merchant asked that a member from groupon contacts them to process the refund which they refused to do multiple times. Their terms and conditions of the sale is very unethical and their customer service is extremely poor with very delayed replies, e.g we've been going back and forth over messages for several weeks because they don't have a phone service. I never write review but I highly recommend you NEVER EVER use them.

I've bought a product from Groupon and never received it. They keep escalating my issue to the third party which refuses to solve it and says that I have to wait 45 days for a claim. Not worth the stress.

I just purchased tickets for a concert that Groupon was advertising as a "deal." Come to find out I just paid 2x times for each ticket on Groupon. The venue is selling the tickets for $50 less for each ticket. This was a total scam and they told me all sales are final.

I ordered 2 items from groupon using paypal. They "rejected" the order without any notification (I had to chat in to be informed of this or else I would be waiting for an order that would never come). Then they deactivated my account. F groupon!

I purchased tickets through Groupon and paid for a certain section for a concert. When the transaction was complete and paid for they gave me tickets in the cheapest seats available. Tickets that cost much much less than the ones I paid for. DO NOT BUY tickets through Groupon. I complained to Groupon who sent me to vivid seats (from which the tickets came from I thought) who are in India. They sent me other sites, chat lines, phone numbers that no one answers. They totally ripped me off!

My Groupon Bucks disappeared!
Customer Service (Michael Y) said money was used for shipping costs on my last order. I sent pictures of my PayPal account proving there were no shipping fees. They tried to have me deal with their vender for relief. I refused. All my dealings were with Groupon, not their vender, so they should resolve issue. Total waste of my time. Good bye to my $55 and Groupon.

1st time members get a $45 deal from Groupon. The ONLY button on Groupon site sends you directly to Costco site. Enter the Coupon code during registration and will show what the fine print on Groupon tells you. Once your signed up and transaction goes thru you'll Notice FULL Costco amount $60 was charged. Customer service on Groupon throws it back at you as if you signed up inappropriately.

Very disappointed about the service I thought it would be good to use.I think staff need more training on customer service.They serve so may customers so they are not looking after people properly

I purchased a jacket from Groupon. It was too big on me and I requested twice for a return. All Groupon customer service replied was they have already contacted the seller and the seller will have to handle my return. It's been weeks so far I haven't heard anything from the seller, or Groupon to follow up. Very irresponsible. I will not purchase anything again from Groupon.

I chatted with customer service with screen shot of my card transaction. But they keep repeating themselves that they only charge once. Than they ask me a lot of informations. I provided all information they asked but customer service didn't respond more than 20 minutes and they kicked out from chatting. Two changes from my creditcard and they keep saying that they only charge once. Than why I have two changes from Groupon at same time and same date twice and I only got one deal?well...

Groupon clearly doesn't vet the companies that they feature deals for. And when lousy companies have deals that invariably go poorly, Groupon doesn't provide resolution past insultingly minor refunds in the form of credits. It seems that Groupon now exclusively works with companies that don't provide good services or products with no intention to preserve the integrity of their tool. I will absolutely never use them again.

I purchased an item on Tuesday, it was marked 'pending. I contacted customer support and was told it could take 2 - 24 hours. Since I was close to the 24 hours, she offered to refund me and give me a discount to repurchase. I agreed. What I didn't know was that the price went up. So now with a $50 discount they want me to pay $20 MORE than I did yesterday... because their system is not working as it should.

I purchased a Groupon for LegacyBox 2 hours ago. $125 groupon for $39. At checkout my groupon wasn't accepted. I could have saved 1/2 by using LegacyBox's Black Friday $8 per tape offer. Even the shipping was deeply discounted
Also, groupon does not make it easy to leave a review on their site - wonder why? And customer service took me into the same rabbit hole. Disgusted!

Groupon has the WORST customer service ever. We made a vacation reservation and paid. They did not make reservation and gave me $35 in groupon bucks back with a 10day hold on my money. What the hell. I spent 120$ more booking with the vacation location because it was a big deal. Never ever again will I use them

I purchased a computer and never received it. Groupon told me to talk to the company and I did. The company told me that the order number I gave them do not exist. I also sent them my invoice of purchase. I still haven't got any answers from the company or Groupon. You can't call them. You can only send them emails and hope they get them. I can't get anyone to help me. I won't be ordering from them again.