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Groupon

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Overview

Groupon has a rating of 1.6 stars from 5,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.

  • Service
    656
  • Value
    601
  • Shipping
    446
  • Returns
    513
  • Quality
    518

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
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0
Negative
69
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How would you rate Groupon?
Top Positive Review

“Sometimes it's a good deal”

Tracey N.
3/30/17

You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.

Date of experience: 3/29/17
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Top Critical Review

“McAfee”

sharon a.
12/22/24

I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!

Date of experience: 12/22/24
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Reviews (5,272)

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Reviews that mention popular keywords

customer service (1518) credit card (286) phone number (152) customer support (178) store credit (79) coupon site (14)
Thumbnail of user heidir9
Canada
10 reviews
5 helpful votes
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March 26th, 2015

I have always had a good experience with groupon and have used it many times. I never felt ripped off and the terms are clear.

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Value
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Quality

Date of experience: March 26, 2015

Thumbnail of user alexav2
Florida
1 review
5 helpful votes
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September 27th, 2014

First time ordering from groupon & NEVER AGAIN! HORRIBLE SHIPPING! I ordered something on sep. 9th & they just shipped it on sep 26! WTFFFF! Groupon is indeed a piece of $#*! im sticking to amazon.

Service
Value
Shipping
Returns
Quality

Date of experience: September 26, 2014

Thumbnail of user monicav10
Florida
1 review
0 helpful votes
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June 12th, 2015

CUSTOMER SERVICE FROM INDIA SEEMS MORE OUT SOURCE LIKE DISNEY LOVE THE AMERICAN DOLLAR PAY FOR IDIOTS 2.00 CUSTOMER SERVICE NO USE FOR GROUPON CAN SPEND MY AMERICAN DOLLAR AT OTHER SITES...

Date of experience: June 12, 2015

Thumbnail of user feliciac73
Michigan
1 review
0 helpful votes
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May 19th, 2020

When Groupon deals go through as expected, it's great. Saving money is always awesome, while supporting local businesses. But when there is an issue, dealing with Groupon customer support is the absolute worse, and I'd rather gouge my eyes out with a dull plastic fork than deal with the "Customer Support" team. Had a concert cancelled and it's within their own terms of service that the purchaser *me* will be refunded if the event is cancelled by the merchant, and now they want to issue me $70 in GROUPONBUCKS and not refund it to my original method of payment; which is NOT what's outlined within their own terms of use and their Extraordinary Event Policy*. I am BEYOND infuriated with Groupon, and feel bad for the thousands of others who are going to have to deal with this same situation because of a cancelled event. No I don't want nor need $70 in GROUPON bucks. If it was $20 or something I'd deal with it, but $70 worth of GROUPON money is ridiculous and unacceptable. I'm not asking for a refund because I can't go to this show, this show was CANCELLED due to COVID19. How about you stop trying to scam people and follow your OWN TERMS of service/use and refund people accordingly. I can't wait to see some class action lawsuits against Groupon, because you deserve it for trying to scam and rip people off!

Date of experience: May 19, 2020

Thumbnail of user johnr152
California
4 reviews
2 helpful votes
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April 10th, 2014

We love running auto glass deals with groupon. They are great to work with and always profitable. Thank you groupon.

Date of experience: April 10, 2014

Thumbnail of user emeraldo
Virginia
3 reviews
5 helpful votes
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June 2nd, 2015

I love Groupon. Because of their "tickets and events" my husband and I have become tourists in our own hometown.

Date of experience: June 2, 2015

Thumbnail of user lisae8
New York
3 reviews
2 helpful votes
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September 5th, 2013

I always find the best deals on Groupon! Everyone needs to try it and you'll get hooked on the savings!

Date of experience: September 5, 2013

Thumbnail of user johnj355
4 reviews
4 helpful votes
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February 22nd, 2017

I've had mixed experiences using Groupon. Sometimes the deal you get isn't as good as what you thought it was!

Date of experience: February 21, 2017

Thumbnail of user gemmaf3
GB
1 review
1 helpful vote
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June 18th, 2016

I ordered a Isofix car seat on the 10th of June. On the 14th, they emailed me saying the product had been shipped and supplied me with a tracking number through the delivery company Hermes. On the 16th, the tracking link they supplied me with, still wasn't working. I went on Hermes World, tracked the parcel, finally worked! But not for my postcode! Contacted Hermes and they confirmed the tracking number did not match my address. So I called Groupon, to only speak to the rudest, most unhelpful woman ever. Who continued to tell me it was coming to my address, and even confirmed the tracking number more than once. (Even though I knew something wasn't right!) I contacted Hermes again and thankgod I finally spoke to someone who went that extra mile and found my parcel... Groupon had been supplying me with the wrong tracking number since day 1. When the parcel finally arrived, the box was damaged. Overall I am very happy with the car seat, but the stress and nuisance of this purchase and the crap customer service, has made me choose to never buy through Groupon again! Wowcher all the way!

Date of experience: June 18, 2016

Thumbnail of user justanamey
Illinois
1 review
0 helpful votes
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July 14th, 2016

I was fooled by groupon price. It was very expensive in the end for my trip. Won't use Groupon again.

Date of experience: July 14, 2016

Thumbnail of user joyl67
Canada
2 reviews
1 helpful vote
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March 5th, 2018

Groupon need to ensure that companies can't manipulate deals. I have bought few deals that were n't really a deal

Date of experience: March 3, 2018

Thumbnail of user winnieg1
New York
4 reviews
1 helpful vote
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November 19th, 2015

I have purchased many products from Groupon mainly gift cards or vouchers for food products and have always been satisfied.

Date of experience: November 19, 2015

Thumbnail of user lilyj
Oregon
1 review
1 helpful vote
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November 13th, 2011

I read all the reviews here and I feel for Jason F! Hang-in-there Jason.

I'm a member since 2010. Please know that I had my fair share of issues with ideeli.com. The way I look at it, this is a young company with tonnes of potential and all the "kinks" we are experiencing right now is common with new business. The most important thing is ideeli.com continues to evolve and takes customers' comments and feedbacks seriously. I suggested an idea and I see changes made. That's what keeps me going back to the site.

Yesterday I received a pair of boots I ordered from ideli.com. Item arrived with a defect on which the decorative pull on the heels was broken. I love the boot so much and I sent in an email enquiring for a replacement instead of being on a waitlist for the next sale. Jessica from the customer service team sent back a very nice reply advising that they don't store item in stock. I should be mad because I'm expecting a brand new merchandise free of defect which I can enjoy this Thanksgiving right?... but... Jessica and the entire customer service team at ideeli.com shock and humbled me with their unexpected solution. They refunded my entire purchase price to my credit card (note that they divert from their normal return policy, they are not offering me store credit but refunded my monies!). To top it off they let me keep the the boots. I know a lot of you may not think that it is a great solution since it is a defective merchandise... but for myself... I did not expect that answer at all. The fact that they try all within their means to make me a happy customer is enough to make me a loyal customer for life.

The effort counts the rest is only things we have hanging around! To ideeli.com team keep up the good work!

Date of experience: November 13, 2011

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi Lily,

Thanks so much for your support, and for sharing your experience. In the event of an unexpected problem with an order, we always go over and beyond to make things right. I'm so glad we were able to assist you. Please always feel free to reach out to us at support@ideeli.com with any further questions. Thanks for being a part of ideeli!

Best,

Jason Faria
Sr. Manager Customer Service

Thumbnail of user emm2386
Canada
1 review
2 helpful votes
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June 13th, 2017

Weeks ago, I purchased a FitBit on sale on Groupon. I've always wanted one and since it was on sale I decided to. The company website says that products are shipped and delivered within a 5-10 business day span. So after 15 business days of waiting for my product, I decided to contact them. After talking to THREE separate UNBELIEVABLY RUDE customer service reps, they finally told me that they did not physically have the FitBit that I bought! They were selling these FitBits without even having the product to sell! Instead of emailing me to tell me this, they let me wait and wait. After I found out that they didnt have the $200 FitBit I wanted, they said the best they can do if offer me a refund. I told them if they ever wanted my future buisness that I want a instore credit for the ridiculous service. No instore credit or anything. They couldn't do anything for me. So this week I will be going to my local mall to buy a FitBit. Never again will I use this service. Honestly, anyone who is thinking about using Groupon, just dont do it. Its not worth the hassle. Worst customer service I've ever had.

Date of experience: June 13, 2017

Thumbnail of user destinya10
Nevada
1 review
0 helpful votes
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January 5th, 2019

This site is very frustrating and does not help fix there mistakes. My boyfriend and I purchased tickets to a show and instantly it said refunded when we never refunded or canceled our order. It didn't work yet it still charged us 200 bucks. I decided to try to purchase it on my account and it did the exact same thing. Groupon still won't tell me why it canceled & "refunded" my order if it was sold out or what the problem was. Turns out they weren't sold out. I tried to talk to five different people who work for Groupon on live chat as well as a supervisor who constantly said they would try to fix the problem yet didn't fix anything. One of them even canceled and left the chat without saying she was leaving or bye or anything with no help. After sending attachments of my bank account which they asked for cause they said they refunded the money they still did not fix the issue. Just continued to say we will look into it for you. Finally after 6 hours of trying to get my money fixed as it's my last day of vacation so I missed two shows they said it would take 7-10 business days for them to refund my 200 dollars. They made this mistake yet still Didn't fix it so not only did I get charged with no tickets to a show I got to wait 7-10 business days for my money and it's my last day of vacation. They even had the audacity to say the tickets r available for the show and I could purchase it again. Why would I ever purchase from them when they charge me and the order doesn't even work because Groupon doesn't work? Especially when the shows have been over for hours now. Not happy at all. Worst website ever don't use it.

Date of experience: January 5, 2019

Thumbnail of user nicoles58
New York
1 review
0 helpful votes
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September 12th, 2014

Customer By Web Form 09/08/2014 07:15 AM

Hello,

I purchased a pair of Lady Gaga Beats earphones as of late the left side headphone is not working. I purchased it on Feb. 14,2014 through Groupon.
I was advised by Groupon to reach out to you to have them repaired.

Thank you,

Hello Nicole,

Thank you for contacting Beats by Dr. Dre Support.

I understand that you are having issues with your Beats that were purchased from Groupon.

I regret to inform you that Groupon is not an authorized retailer of our products.

In order to resolve these issues with your headphones, I would advise contacting the retailer/seller to see what they can do for replacement.

As the retailer is not authorized we cannot confirm if these are authentic Beats headphones or not, and would not be able to offer warranty service.

I can definitely understand any frustration that this causes, and I sincerely apologize for that inconvenience.

If youre suspicious that your Beats by Dr. Dre product is not the genuine article, there are steps you can take to get help.

Contact the seller and try to return the Beats for a full refund.
Call your credit card company and ask for an immediate charge back or reversal of charges.
If you bought it through a platform or payment service like eBay or Paypal, report the counterfeit seller to them.
In the U.S. you can report counterfeit product to the FBI using their Internet Crime Complaint Center (IC3) reporting form.
If the headphones were shipped via U.S. Mail, you can also report the seller/ sender to the U.S. Postal Inspectors, using their reporting tool.

Be aware that the only Beats by Dre website is http://www.beatsbydre.com/

You can find our authorized retailers list at http://www.beatsbydre.com/support/buying/authorized-retailers.html

Please let us know if you have any questions or concerns.

Thanks,

Daniel Z.

Beats by Dr. Dre Support
*******000
Hours of Operation
6:00 a.m. to 7:00 p.m. PST
Seven Days a Week
www.beatsbydre.com/support

Tip for consumers:
Avoid - when it seems too good to be true, it usually is.

Service
Value
Shipping
Returns
Quality

Date of experience: September 12, 2014

Thumbnail of user dales113
New Jersey
2 reviews
0 helpful votes
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May 6th, 2018

BEWARE of Purchasing Mayhem Mystery Experience
Purchased: April 17,2018
Total Price: $58.00
When attempting to make reservations on website https://www.mayhemshows.com/shows we were unsuccessful. It was very evident that the site was useless to achieve reservations. Tried to call the companys number *******320 and was unable to talk to anyone, received automation stating mailbox full. Sent e-mail to company with no return reply. When bringing up YouTube, Instagram, Twitter, Facebook and Google on their website, all sites refer to WIX.COM A web development platform that lets anyone create a beautiful website using simple drag & drop tool for free!. NOT Mayhem Mystery Theatre Company.
We have traveled from Pensacola, Fl. To Orlando, Fl., visited the Address Site in person at: I-Drive Grand Resort & Suites (NO Ballroom). Employees there have never heard of Mayhem Mystery Theatre Company.
The address: 7056 South Kirkman Road Orlando, Fl. ******* is actually a business Espeto Steakhouse, employees there have never heard of Mayhem Mystery Theatre Company either and are going to report it for using their address.
We visited: Dixie Belles Café 7125 South Orange Avenue Orlando, Fl. ******* and it does exist, however they are a Small Restaurant Business of breakfast & lunch ONLY.
** Note: It appears & evident that Mayhem Mystery Theatre Company is a SCAM and does not exist.
"Groupon Support" supports this SCAM. Support tells us the addresses are correct & that we did not make reservations within the stated 24 hours which are false statements.

Date of experience: May 6, 2018

Thumbnail of user sd49
Illinois
2 reviews
2 helpful votes
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August 8th, 2012

TERRIBLE, THEY WON'T WRITE BACK AND THEY SHOW DRESSES ON THE RIGHT OF THE PAGE AND YOU CAN'T FIND THEM ANY WHERE,
SHOP ELSE WHERE, HORRIBLE CUSTOMER SERVICE!

Date of experience: August 8, 2012

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi S. D.,

Thank you for taking the time to share your thoughts on SiteJabber. I'm sorry for the frustration caused by not always being able to locate the items featured in our ads. Our advertisements feature the types of fashions we offer across the board to give potential ideeli members a feel for our sales, both past and present. You might not see those specific items again, but rest assured there will be plenty of other great offers.

I also apologize for any inconvenience you may have experienced with our support team. I'd be happy to assist you directly, can you please private message me your user id and order number so I can look into your issue immediately? Thank you, and I look forward to hearing from you.

Best,

Jason Faria
Sr. Manager Customer Service

Thumbnail of user lynnseyr
Florida
1 review
2 helpful votes
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October 6th, 2014

I've order from Groupon a lot within this year and I'm terrified to ever order anything from them again! I ordered an iPhone screen protector that cost $10 and I never received it. I thought no big deal! I'll just call their customer service and get my money back. Not so simple. The customer service agent tracked the package and advised me that the item says it was delivered. This wasn't news to be as this delivery status was what prompted me to call. I told the agent that I hadn't received the package but the agent said there was nothing they could do unless I reached out to USPS first. I thought this was a ridiculous request considering the cost of the item, again being $10. I received an email from that agent to reiterate these instructions and reply when finished. I contacted the Post Office and they, as I expected, saw no additional tracking information other than what was included in the tracking already. I opened a "case research" request. I never heard back about my package so I emailed Groupon back and provided the case research request number and insisted that I have a refund to my original method of payment as I no longer wanted the item due to the hassle involved. I received an email from another agent that indicated money would be refunded as Groupon Bucks and this is the only time that I'd be refunded for this reason. So, if I order an item and the package is lost, stolen, or just never delivered by USPS for whatever reason, I will not be receiving a refund. How does this responsibility fall back on a consumer? Why isn't there any insurance on these packages to protect the company from these issues? I've worked with companies that ship goods and the company would research these issues with the delivery company and never expect the customer to. All packages should be "signature required" if the consumer is responsible for its delivery. I will never order a package that requires delivery ever again unless Groupon does something more to resolve this in the future.

Service
Value
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Returns
Quality

Date of experience: October 6, 2014

Thumbnail of user janb64
GB
4 reviews
8 helpful votes
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April 28th, 2016

They refunded a groupon after a LOT of hassle when I researched a hotel booking I made through them and found the hotel got TERRIBLE reviews on booking.com

Date of experience: April 28, 2016

Thumbnail of user ellal
Pennsylvania
2 reviews
6 helpful votes
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May 13th, 2010

I was on ideeli for a long time but never really bought anything from them until this month. They had some great lingerie deals so I bought 5 sets of lingerie for my upcoming honeymoon. Then they also had a JS Boutique and Majorica pearl jewelry deals the next day so I bought a necklace and a dress. I also placed an order for Jarden necklace and earrings the next day. Yes, I went crazy for three days straight. AND THEN I read the reviews on sitejabber and FREAKED OUT. I was so paranoid that my order would get messed up (I'm not a risk taker), so I tried to cancel my orders but the first two were too late to cancel since it's been a few days already so I just cancelled the Jarden jewelry order.

I got my lingerie sets and my Majorica necklace in the mail yesterday and was totally psyched! I immediately checked if all the bras and panties were correct size as I've read how they mess up sizes and all 11 pieces were in correct sizes! The pearl necklace was also very lovely. I haven't gotten the dress yet but I'm not worried anymore as my other stuff came in just right. Yes, it takes longer than other online shopping centers. Mine took about 2 weeks from the day of order. But it's understandable as they deal directly with the merchants to lower costs, so they themselves are awaiting for the merchants to ship the items to their warehouse. Hautelook is also like that, I ordered two watches and it took less time than ideeli but still like 10 days of waiting was required. But I got the watches in the mail yesterday too and was SO happy! Both websites clearly say when the expected shipment will be, so you should know before you order that it'd take a while to receive the item. Ideeli also included UPS return label stickers in the box (I guess they heard too many complaints and fixed the issue). I'm now regretting that I had cancelled the Jarden jewelry order. Oh well.

Date of experience: May 13, 2010

Thumbnail of user darrens35
Texas
8 reviews
14 helpful votes
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August 8th, 2015

They will spam your inbox with useless deals. Most of the deals are not very good and the ones that are have crazy restrictions. Read the fine print.

Date of experience: August 8, 2015

Thumbnail of user margaretm185
Maryland
2 reviews
0 helpful votes
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December 24th, 2017

They have good prices for thing services value what ever you may need you can find it on their for a good deal and be happy about it

Service
Value
Shipping
Returns
Quality

Date of experience: December 24, 2017

Thumbnail of user markg1448
Florida
2 reviews
0 helpful votes
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April 26th, 2022

Be FOREWARNED! GROUPON SELLS CODES THAT CAN NOT BE PROCESSED—SO YOUR PURCHASE IS SUBSEQUENTLY LOST! DON'T BE FOOLED BY THE GROUPON SCAM! WORST CUSTOMER SERVICE IN THE WORLD!

Tip for consumers:
DO NOT BE FOOLED BY GROUPON SCAM THAT ROBBED ME!!!!!!!!!!!!!

Products used:
Could not utilize codes they sold me!!!!!!

Service
Value
Shipping
Returns
Quality

Date of experience: April 26, 2022

Thumbnail of user nathalieg6
Canada
1 review
2 helpful votes
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May 14th, 2015

The Therapeutic massage groupon from TEAL is a SCAN! They title their Groupon ``60-Minute Therapeutic Massage`` but it is such a lie! When I called them to make the appointment, I mentioned them that I want a therapeutic massage for my neck and my back. My neck and my back were hurting very bad so it was important for me to get a therapeutic massage. When I got there, the massage therapist, who spoke very little English, didn't even ask me what I wanted. I had to tell her that I was coming for a therapeutic massage for my neck and upper back because they hurt. Then, she started uncovering my legs to massage them. I told her that I wanted her to do just my neck and my back. She replied: `` I will do a full body massage because it is for 60 min, right? ‘' I thought it was weird comment because I always get a 60 min for my neck and my back at other places. I told her ok but that I wanted her to focus more on the area that hurts. Then, she said: «Yeah, yeah, don't worry ». The result: she spent not even 5 minutes on my neck and maybe max 10 minutes on my upper back, it was a relaxation massage, and it lasted 50 min not an hour! I was so disappointed and I went to tell the lady at the entrance. I described my experience and she told me: « Oh… but you know why she didn't massage your neck for a longer time, it is because she is not a registered massage therapist and if you are not a registered massage therapist, you are not allowed to massage the neck for more than 6-7 minutes. So, I asked her why did she book me with a non-registered massage therapist then?
She replied that the Groupon is just for non-registered massage therapist. Excuse-me? It is nonsense to title your Groupon ``60-Minute Therapeutic Massage`` if you can't provide the service. The neck is one of the area that people need therapeutic massage the most! What is wrong with them. They just take your money and they waste your time! I had to go back home after and massage my neck MYSELF. Groupon should not support this place if they want to maintain an acceptable reputation!

Date of experience: May 14, 2015

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From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

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