GrouponReviews 5,291

There is no accountability for product. I ordered a set of 1000 TC sheets, received them and in less than a month, the corner seams literally shredded. I asked them for the information for the supplying company to allow them the opportunity to replace/refund the product and was actively REFUSED the information! They wouldn't even allow me the courtesy of contacting the vendor so they could know the product was defective.

Each email I received was a simple regurgitation of the '14 day return policy'. So, essentially, even though the product was defective (I'd be happy with a replacement) they refuse to do anything except shut me down.

TERRIBLE SERVICE.

I wouldn't even give them a star. They are terrible scammers. I ordered a ring from them, and they gave me a completely different ring. When I sent them an email, it took them a long time to get back to me, and when they did, they pretty much apologized saying I just viewed it differently, and that it was what was advertised. And so I spoke to another person. This person told me that they weren't offering exchanges at the time. Uhhmm it shouldn't be an exchange it was most definitely not my fault. They sent me the wrong purchase. The first picture is the ring I got, the second is the ring I thought I purchased. I refuse to pay shipping on this when I didn't order this crappy ring. I asked to speak to a supervisor, and now I'm still waiting for an answer. Ridiculous.

I did deals for my business with Amazon before - SMOOTH AS SILK. This company called me because they saw my ad on Amazon so I gave them a try. Very slick during the sale, but after that CRICKETS! And my payment was supposed to be 50% of each deal but ended up being 30%! I tried reaching my sales guy and customer care - to this day - - - NOTHING.

I am so dissapointed with groupon i have ordered three items and it has been over three weeks and don't even have a tracking number. They are misleading and scammers not happy. When it comes to customer service. Ha! What customer service, there is none! NEVER AGAIN!

Customer Service is bad! It's either they are not trained very well or their system is ancient.

I ordered 2 boxes of Thyro-Slim. When I checked my order online, it seems like they will be shipping my order separately because I am able to track each item separately. When I click on the tracking #, they are both the same. So fine, I expected 1 package which should includes 2 boxes.

When I got the package - I only got 1 and when I checked online both quantities were marked delivered. So I emailed customer service. Guess what they replied to me - they said they cannot do anything anymore since tracking says shipped. OMG! I almost fell out of my chair. I replied back saying how come since I only got 1 - where is the other one. Clearly they made a mistake. What happens next almost killed me. I emailed them back and got replies from 3 different persons but the with the same content:

Hi Nova,

I'm really sorry about the trouble, and I'm trying to find a solution as soon as possible. I'll be sure to update you within the next few days with any progress (and hopefully some good news).

If you need anything in the meantime, please let me know.

Oh no! I replied to the 3 emails and I attached the packaging and the packing slip. Problem is very simple. I ordered two. You shipped me 1, then just let me know when the other one will ship. Until now - I have not heard from them.

If only they understand their system, it would be easy to check the order - how many I ordered. How many was shipped, what is the tracking #. Clearly, they will see that they intended to ship me 2 packages but they only sent me 1 but they put the same tracking # on both. So it appeared that both were shipped. I can't even call them.

I ordered a digital body analyzer scale from groupon on September 15 and was promised delivery within 12 days... it is now October 14 and I still have no idea where my scale is and calling customer service is useless... I have been on hold for 42 minutes as of now only for them to be useless. I hope people realize that groupon is a scam for the most part and highly recommend NOT using them. They still have my money and my product and as far as I am concerned that is theft and or fraud... I have logged a complaint with the consumers bureau and highly suggest anyone and everyone who feels that they received the same treatment and dishonesty as me do the same.

Hi,,

I am Rinku. I bought product from Grupon. SUCH A WORST SERVICE. WILL NOT BUY ANYTHING FURTHER.

They are very very irresponsible. They never deliver your product on time. Dont ever contact you if any address out of delivery area. I contacted so many times, courier service say without my permission they returned product to grupon and grupon says product didnt receive yet.it already a month. Frustated now by calling calling and calling. Will never buy anything from grupon also recommend peoples not to use this portal.

I ordered some pillows for a friend who hasn't a groupon account, they say they were delivered by Hermes which isn't so as my friend was in work, she has asked all her neighbours and they haven't signed for them, Hermes won't deal with me say its up to groupon to contact them and groupon are saying as it was delivered they can't give me a refund, but they can't or won't give me the proof, so frustrating I will never order anything with them again and it will be my mission to tell everyone about their tactics

Been a customer of Ideeli now Ideel since 2008 and had few issues with returns or quality of merchandise until recently. On Oct 6 I placed a small order less than $30.00 to be billed to my paypal account. I had $50.00 cash available in that account and my bank account and 2 credit cards for backup. On Oct 7 at 2:14 am I got an email that they were unable to process my payment and that I had 48 hours to update my info and if questions contact customer support. At 5:22 am I emailed customer service questioning the problem, and did update with an additional credit card. Monique from customer service responded at 1:13 pm and in less than 48 hours the item that should have been on hold for me is gone. The order still shows as pending on my account and paypal is still holding my cash with my order set to expire Jan 4,2015. I have emailed Ideel 3 more times now because I would like my cash released and a $10.00 credit returned to my account and my emails are ignored. No response in 24 hours as they promote on their website. Recommend this site? - NO, and it's a shame because they do get some great merchandise. But what good is that if you can't even get customer service to do their job when problems arise.

UPDATE: I was contacted by a supervisor in Ideel's customer service department in regards to my order/payment issue. Jessica, who is a supervisor in the customer service department, explained that there were technical issues involving paypal authorizations and she was able to my satisfaction clear the hold on my money. Ideel has just started using paypal as an option for payment so as with any new procedures I should have expected there to be bumps in the road. Unfortunately, I hit the bump. On the positive side, Jessica will bring this issue to the attention of the appropriate department so future purchases for customers hopefully won't have this problem.

I have upgraded my rating to 5 stars, which is what I would have given it had I not been so frustrated in trying to get this resolved. I will continue to shop at this site and have done so even while this issue was ongoing. I have been a customer for so long, always satisfied with the quality and quick shipping of merchandise, ease of return, that I just couldn't believe this was happening to me.

Thank you Jessica for handling this for me and promising to address the issues I experienced with the appropriate departments.

BEWARE! I am 99% sure this site is a scam. I placed an order at the beginning of the week and was called to 'verify' the order. They left a voicemail with instructions. I called back and followed the instructions within a couple of hours. The next day, I get a call to verify my order from Shayna with Loss Prevention who says there was no record of my confirming the order the day before. She says that they only have a recording of a different order #-- one I had canceled. She lied to me completely and refused to play back the recording for me. The outfits I had ordered were time sensitive and I had chosen 2 day shipping so they wouldn't get to me til after the weekend I needed them. I asked her who was doing the shipping and she hesitated before saying UPS. It was like she was trying to come up with an answer. Pathetic. I had them cancel the order because I caught on to their scam. I warn others to do the same!

AWFUL!

I am a new volunteer in Search and Rescue. I had to order camping equipment in a hurry. Of the 250.00 I've ordered over 2.5 weeks later only 80.00 has arrived. No email information and the tracking information and order update on 2 backpacks and one portable air cushion.

I sent an email on day 10 and they said to email back if the items never arrived. I did, including emails via their website. I've heard nothing back from them since. I'll give their customer service a go but think I'll get better resolution through my bank disputing the charges.

BEWARE GROUPON!

Called groupon regarding an issue with a purchase and it took me 30 minutes to speak with someone to help. Finally when I reached someone they said they could not assist me. NOT HAPPY with GROUPONS customer service its going downhill. I was on hold for 30 minutes and spoke with the representative for maybe 2 minutes before they said they couldnt help.

I ordered from these guys a 2 pack of clarisonic brushes. My order took 3-4 weeks to actually get here, and the brushes didn't even fit or work right. I got all ready to return it, and the return label option didn't show up on the website, so I called them. I waited for about 25 minutes for them to just tell me that I can't return them or exchange them. So I basically wasted 16 bucks on something I have no use for. I'm very unsatisfied, and I paid 16 bucks to learn that these guys are not good to buy from. DO NOT BUY FROM THESE GUYS.

PATHETICCC... groupon is the worlds most F**kALL site. They are scamming people. Their distribution network is extremly pathetic. They never refund your money and take you for a ride with a stupid excuse "our servers were down" "our net wasnt working" "our office dog ate the computer wires" thats how lame they are... screw you groupon and your services... i hope someday a better company will buy you off for peanuts and take a $#*! on your agreement papers...

Groupon India is the best... love to buy stuff here... both products and services! Customer service is superb.

I've order from Groupon a lot within this year and I'm terrified to ever order anything from them again! I ordered an iPhone screen protector that cost $10 and I never received it. I thought no big deal! I'll just call their customer service and get my money back. Not so simple. The customer service agent tracked the package and advised me that the item says it was delivered. This wasn't news to be as this delivery status was what prompted me to call. I told the agent that I hadn't received the package but the agent said there was nothing they could do unless I reached out to USPS first. I thought this was a ridiculous request considering the cost of the item, again being $10. I received an email from that agent to reiterate these instructions and reply when finished. I contacted the Post Office and they, as I expected, saw no additional tracking information other than what was included in the tracking already. I opened a "case research" request. I never heard back about my package so I emailed Groupon back and provided the case research request number and insisted that I have a refund to my original method of payment as I no longer wanted the item due to the hassle involved. I received an email from another agent that indicated money would be refunded as Groupon Bucks and this is the only time that I'd be refunded for this reason. So, if I order an item and the package is lost, stolen, or just never delivered by USPS for whatever reason, I will not be receiving a refund. How does this responsibility fall back on a consumer? Why isn't there any insurance on these packages to protect the company from these issues? I've worked with companies that ship goods and the company would research these issues with the delivery company and never expect the customer to. All packages should be "signature required" if the consumer is responsible for its delivery. I will never order a package that requires delivery ever again unless Groupon does something more to resolve this in the future.

Never buy anything from Groupon! I bought a swiss-made watch for $119.99 and awaited over one month for fulfilment (that's what it showed on order status). I thought they might run out of stock temperately. Then I saw the item was on Groupon again with a raised price of $129.99. I was glad and believed they had more in stock now. But after several days nothing happened. So I emailed them to check the order status. The second day when I signed in my account I found my order was completedly wiped out without any record. I received an email notice that my order was cancelled and they were processing refund. They claimed this was due to an unexpected inventory shortage or a complication with the shipment while in transit. I replied that neither excuse made any sense. If the merchant had no more, the item shouldn't be on Groupon now and if something happened during shipment, they should deal with the carrier and reship the item. Refunding didn't mean everything. And they shouldn't have wiped out my order from my account. I asked them to let me know if they could fulfil my order but I never received any reply. They did send a customer service survey and I resent the email. No reply either. Then I noticed the two emails I received were from the same email address *******@groupon.com. Probably from the same person whose name was Saravanan R. What a joke! And I was so naive that I was even expecting some fairness from them!

Don't understand all the terrible reviews on here! My email was returned promptly and my issues dealt with fairly. I have always been happy with all my deals from here - granted, I'm usually not vastly impressed either, but it's definitely value for money and therefore you shouldn't expect too much! Customer service took only a few days to sort out my booking issues with a restaurant. Thanks groupon!

Really? Someone was actually able to have a verbal conversation with customer service? How does that happen? I just know that on more than one occasion, when I have had an issue, I will contact customer service. The rep may respond, but it is never with a clear resolution. When I write back for clarification or try for definitive (and hopefully) resolution, I do not hear back from them. Yeah, I am going to have to move on... It's all good when there are NO glitches. But successful resolution, based on my experience- and apparently others, is not a real possibility.

Groupon is a horrible company. The customer support services are dismissive and rude. They are not willing to help at all and don't care about people circumstances. I will no longer be using there services.