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Groupon has a rating of 1.6 stars from 5,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
This company does not typically respond to reviews
You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!
I've purchased and used 8 Groupons. Six went very well. GrouponNow is awesome and introduced me to a great new lunch spot. The two that didn't go perfectly were not Groupon's fault, one was with Full Circle Farm in Seattle (not a great company/merchant) and the other was the Old Navy Groupon (this was my fault - I didn't read the fine print before purchasing).
Reading the other reviews on this site inspired me to write this review... There seems to be a trend of people with only one review posting similar negative experiences, which makes me suspicious. For those of you posting negative reviews because you didn't read the fine print - please take this as a lesson learned, on the internet text is how merchants communicate important things to you. The policies of a coupon are important, so there is no one to blame but yourself if you chose to purchase before reading!
Groupon and almost every other daily deal site out there takes a size-able cut of revenue brought in from the offer (approx. 50%). If this is offensive to you as a buyer, then show your support by visiting the merchant and paying full price, daily deal sites are not for you. If you are a merchant and you cannot afford this offering, then don't offer a Groupon. It always blows my mind when merchants report after the fact how much money they lost... of course it cost you money to run a Groupon, it's a marketing expense. If you are a super small business owner that knows more about what you're selling than running a business, skip Groupon, skip Living Social, skip paid online marketing. You should never embark on any marketing venture that you haven't pumped the numbers for FIRST. Complaining about the numbers after the fact, is kind of like a student not studying for a test, failing, and then blaming his teacher for his/her failure. And you can't blame the sales person either. As a business owner, if you do not have the will to say no to a sales person when you know they are selling something that you don't need, then you are in big trouble.
Date of experience: November 27, 2011
When i first read ideeli review, i never think i will have any problem like many others. I was wrong. I made my first order $129, thinking if this turn out good i would purchase again. But when i search on youtube, saw a couple clips, say ideeli is great. Blab. Blab. blab.So, i went back the next day, made another purchase $237. I paid two shipping cost, but dont know why they shipped both my orders at the same times in one box. Also, the ups arrived the last moment at 7:20pm. I paid $12 shipping at Dillard, it arrive the next day(at noon). That included many items. Anyway, when i recieved my box, it was all BEAT UP, all my clothes is out.My husband have to pick up one by one, brought it inside. When i saw the "Designer" dress, im about to faint. This is my nightmare, all my money goes down the toilet, cuz i CANT REFUND IT. They sent one item the wrong size and i have to eat it.The material is thin the sewing is just simple, all of it! The whole night, i was upset.It is all my fault, i shoulda goes with my instinct. Whata fool! Why rush in? The next day, i went to UNSUBSCRIBE on my email. They ask me to share my thought, so i told them. Now, i felt a little better, cuz i dont have to hold on my pain inside anymore. I cant tell my husband, of course. After spent all his hard working money for useless clothes. This is just my opion and my experiment. Also, this is my first time membership with ideeli and will be the Last!
Date of experience: July 17, 2012
I actually think Groupon is quite a good and fair website. The problem is that the businesses it works with seem to give pretty bad customer service to their groupon customers. I have so far redeemed 2 groupon vouchers. One was fine but the other, a dinner for 2 in a Tapas restaurant in London, was pretty awful. The waiter showed us to our table, which was dirty and left us, saying he would come back to clean it. He didn't come back so we waited (still hadn't been given menus at this point). He finally walked past us and we reminded him about the menus. He brought them a few minutes later but never cleaned the table. For the rest of the evening, the service was similar.
One of my vouchers I am not even going to be able to redeem. It is a haircut and blowdry at a London salon in a hotel. The voucher states that we need to email the salon to book. I emailed them twice and never got a response. I ended up checking the salon's website where I found a link to book. That link took me to a page where I could select a date and slot to get my haircut. First issue: They state that the slots are for 15 minutes only and that if treatment takes longer than 15 mins, 2 or more slots must be booked. I wonder why it is up to the customer to assess how long to book for? Surely the hairdresser should be judge of that.
Second issue: my voucher expires on 1st June and there is literally no availability until then. There is definitely no availability at weekends and only a few slots (one at a time only) seem to be free on weekdays. I actually only counted 3 available slots until 1st June.
Third issue: I cannot believe that the salon didn't even have the courtesy to respond to any of my emails.
As groupon customers we are indeed paying a reduced price to access the company's services but businesses should not be groupon partners if they are not happy with that and if they are going to deliver poor quality customer service.
Date of experience: April 4, 2011
I joined ideeli a while ago and also sent invitations to my husband and my mother-in-law. Both of them placed orders, and while they did not receive the merchandise in a very timely fashion - both were satisfied with their purchases. Last week I placed an order with ideeli and received a a confirmation receipt. The next day I got an e-mail from ideeli saying my order had been cancelled due to "fraud". No explanation, just a curt, rather rude e-mail notice accusing me of fraud! When I inquired via e-mail I was told that there were 3 accounts at my address (yes, there ARE 3 people that live at my home...) and that was fraudulent practice. I sent an e-mail back explaining the circumstances and never received a reply. I think it is very bad customer service to just send an e-mail cancelling an order and accusing the customer of "fraud". I will cancel all three of our accounts and continue to use sites that have excellent customer service such as Rue La La and MyHabit. Al 3 of us that live at the same address are allowed to have acccounts - and believe me, we use them frequently. I will NEVER use ideeli, or refer to them again. Oh, and by the way... I found the item I tried to purchase from them (and they cancelled) at a much better price with free shipping on another site! UPDATE**I thought I would e-mail ideeli customer service one more time to give them a chance to make things right. Sent them an in depth e-mail describing my experience. I got back a one-line response... Thanks for contacting us, we'll cancel your accounts... No apology or attempt to retain me as a customer, yikes! With service like this (and sites that review it), I doubt they will be around to alienate customers for much longer!
Date of experience: December 13, 2011
Hi TC,
Thank you for posting your feedback on Sitejabber. I'm so sorry for any frustration, and would be more than happy to investigate this matter. So I can further assist, can you please send me a private message with all three user ids? I will work to get to the bottom of it right away.
Best,
Jason Faria
Sr. Manager Customer Service
They scam people with the "refer a friend" credit. They say they give you an account credit but their refer-a-friend link doesn't even work.
Date of experience: September 21, 2013
Great deals. So addictive. I need to buy the deal right before I use it because too many went to waste because they expired
Date of experience: May 26, 2015
Do not believe what they offer
I bought a dress for my graduation and it was ripped and Groupon refused to refused to refund
Date of experience: November 1, 2015
I found it cheaper and more of a selection to Just order it from the site itself. This is the second time it has cost me more to go through them
Date of experience: May 11, 2018
Nothing about my recent "getaway" purchase through Groupon was clear or easy. I purchased a hotel room, but the way Groupon does it it's unclear whether or not your purchase goes through, it simply takes your credit info and tells you to "sit back" and wait. Having never received a confirmation, i made another reservation in fear of losing the first one. Apparently, groupon just takes your money and then you have to wait for an unspecified amount of time for some kind of confirmation. Neither of the rooms were confirmed for DAYS, past the point of the 'cancellation window', so I didn't have the opportunity to cancel it until it was too late, and now my bank account was totally empty because of two expensive reservations charged at once.
It's impossible to get through to anyone on Groupon, they give you the completely run-around and live chatting with them is completely useless, they're just trained robots who have nothing more to say to you other than that they can't help you. It took a lot of different live chats, several phone calls, a call to the hotel manager in which she very reluctantly finally agreed to give me a refund, and even THEN groupon didn't want to give me a refund AFTER the hotel manager approved it. You have to be very, very persistent and annoy the bejeezus out of everyone there to get your own money back. And even after they agreed to refund me they tried to give me "Groupon bucks" instead of money. I demanded my money back because I would never use Groupon again, so no need for "groupon bucks."
I will NEVER EVER use Groupon again, that's 100% certain, i hope this business goes under eventually.
Date of experience: July 5, 2017
Bought about 10 Groupons so far, mostly restaurants and pubs... great discounts and always happily accepted.
Date of experience: March 31, 2011
I contacted Groupon in regards to an issue with a Groupon Getaway to Las Vegas.
I bought a groupon to the Luxor for a 2 night stay for my husband's birthday, large because of the price of the groupon. Groupon even sent me a confirmation email in regards to the reservation, however the day I showed up at the hotel they could not find my reservation. Once I contacted groupon, I was told that there was an "inventory issue", but "no worries since we didn't charge your card". So instead what happened is that the hotel ended up charging me a total of $329.93 since they had to ask their manager to do what's called a "walk in" to get us a room since they told us that they were sold out, and I had to go through the stress of thinking I wasn't going to have a place to stay. Now I understand that the resort fees would have been $79.36, so with the groupon price I should have only had to pay $182.54. I asked groupon to issue me a refund of the difference which is $147.39. At the end of the day, this was not my error. I NEVER received an email from groupon letting me know that my reservation was not booked nor that there was an issue with my reservation. On the contrary, you guys sent me an email confirmation with a groupon order number so I had no reason to believe that it had not gone thru. In addition, we had at least 3 other parties within our group that booked it with no problem(us being the first), so frankly I don't believe that it could have been an inventory issue. You guys cost me almost $150 because of your incompetence and lack of follow-up.
On top of everything, I could not get anyone respond to me within a reasonable time frame. The emails sent to me said it would be 48 hours for a response, but I never heard anything from anyone in those time frames ever. I had to keep reaching out after I was told a supervisor would contact me and didn't even get a response until I copied the CEO, COO and VP of the company. Even then still, there was no attempt to offer me anything to try and rectify this problem. If i could give zero stars, I would. Will never use groupon again.
Date of experience: December 16, 2019
I am always happy with the discounts I can get from Groupon, I already purchase from Hotel stays, to pet supplies great products and prices, I recommend
Date of experience: November 30, 2016
SHOCKING CUSTOMER SERVICE! Never had such a bad customer service experience in my life. So many phone calls, countless emails, all ignored or brushed off with one line answers, all to get a refund of over £100 for a faulty product. The other company agreed to the refund immediately but Groupon still wouldn't refund, no replies to my countless messages. 5 weeks later still no explanation as to no refund, even the other company who sold the items where baffled. In the end the other company had to refund me as Groupon customer service failed to even reply or refund. DO NOT USE GROUPON UNLESS YOU ARE READY NOT TO GET A REFUND.
I have spent hundreds on Groupon in the past but have not used it since nor have anyone I know since I have warned them about Groupon's shady behaviour.
Would have given them 0/10 but this site has 1 star as the lowest score.
I have to add that this is my experience with Groupon.co.uk The United kingdom Groupon not USA. Perhaps the USA side of Groupon appreciates their customers more!
Date of experience: November 20, 2011
So scammed. Payed 60$ and got nothing! Thats right an expired groupon code that did absolutely NOTHING.
Date of experience: October 22, 2019
Somehow I feel this site is overrated... I liked it at first, but they have not been maintaining it...
Date of experience: July 22, 2010
Love Ideeli, they always have the best deals! All my purchases have been received before the promise date. Thanks
Date of experience: March 25, 2011
Hi Millie,
Thank you so much for your feedback! You're more than welcome, and I'm so glad you're pleased with your ideeli experience. I wish you continued happy shopping with us.
Best,
Jason Faria
Sr. Manager Customer Service
I found the Groupon site user friendly, it is important to always read the fine print.
Would recommend Groupon.
Date of experience: October 27, 2017
Bought a phone from Groupon thinking it was a good deal. It arrived broken and they won't refund me.
Date of experience: May 10, 2016
These coupons offer great discounts and are easy to use. I have used several and have always been satisfied.
Date of experience: May 25, 2016
This Website is perfect i love it very very... i always Invites Groupon lot of cheap stuff... think him...
Date of experience: January 14, 2017
Hard to navigate. Hard to shop.
Disappointed and looking for a new site like ideeli was in the past.
Date of experience: January 31, 2016
Have been a strong supporter since the very beginning... Great concept! Always looking forward to the next great deal!
Date of experience: May 28, 2015
I have probably purchased 20+ Groupons over the years... it was my go to site for restaurant deals. I've also bought Groupons for different products and services and never had a problem, until now. Recently I purchased a Groupon for the Spy Museum in DC as a gift for my fiancé who is in the military. We had just moved to the area, so I thought it would be something fun to do. Soon after I purchased this deal, he was sent overseas, so it could not be used. I contacted Groupon and told them that he would not be returning before the expiration date, so I would no longer be able to use it and wondered if there was anything that could be done - the expiration dates are what get me. You are usually forced to use the Groupon within a month or two, so pay very close attention to these dates (and if you're military and suddenly have to go overseas, you're SOL). Anyway, Since we just moved here and I don't have any friends that I could invite to the museum, I asked if there was some sort of military clause where if proven that he was deployed, I could get my money back... Stupid question... of course not. $25 wasted and a lesson learned. If you are in the military, it's probably a good idea to stay away from Groupon... if you are suddenly deployed or have to move before the expiration date, there's nothing that they will do for you. So you can fight for their freedom, but they won't credit your account $25 to use on something else... terrible customer service. I've been buying from one of their competitors with no expiration dates ever since. Works for us since we don't know where we will be from month to month. As a loyal Groupon customer for years, I am extremely disappointed in their customer service. There is a military clause in a lease when renting an apartment or a house, and I can't get a measly (to them) $25 credited back to my account for a service that was never used. Ridiculous.
Date of experience: December 18, 2013
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Linda,
Thank you for taking the time to share your experience here on SiteJabber. I'm so sorry that you experienced some frustration with your orders but we can offer some explanation and assitance on most of your issues.
For your shipping inquiry, anytime there are multiple orders placed our system will automatically try to consolidate shipping so that you are charged the least amount possible. If both of your orders arrived in one box, then only one shipping fee was charged to your card, even though the two orders were placed on different days.
I also apologize if your box arrived in a less than satisfactory state. While we cannot control the time frame or state that packages are delivered to you by our shipper, if you would like to send a picture of the damaged box to support@ideeli.com, we are more than happy to file an investigation.
Per our return policy, we do offer the option of a full refund in the original form of payment on any returnable item, for a $7.95 return shipping fee. We will also be happy to accept a return on the item you received in the wrong size for a full refund as well. You can review our policy for returning an incorrect item here: http :// support. Ideeli. Com/app/answers/detail/a_id/181/kw/wrong%20item
If you have any additional concerns, please don't hesitate to let me know.
Best,
Jason Faria
Director, Customer Service