GrouponReviews 5,291

Fleece lined Leggings selling around 49 reduced to 14 something. Sent wrong size and they were unable to have item return for proper size. I am soooooooo disappointed - I'm never buying from groupon again!

Groupon baited me in with a $77 a night water park reservation them switched it to $150 after I accepted the deal. Horrible company did nothing to fix it offered no apology.

I am no longer going to be using Groupon and I encourage others to not use it either. This review would have been written to the company, but like all other things in this company, they are very shifty and don't even provide an address where they can be reached. BUYER BEWARE. Groupon plays very fast & loose with your money. They use false advertising and the old bait and switch. They are good at hiding important information and not giving you a way to find the answers. Even when I left a question for them about my order, they did not answer it. This is the last straw. I had purchased a groupon for a product which was listed at $180.00. When the bill was sent to me it was for over $250.00, but they would not tell me why the change. (And that didn't even include shipping.) There was nothing on the offer that made any mention of a difference in pricing. Since it was 2 hours after I purchased the item, I am now stuck with it. I would not have purchased this item at the higher price because it was not that much of a bargain. I have had similar experiences in the past so I thought I was being extra careful. NO MORE. Please remove me from your list. If not, I will mark your emails as SPAM.

In my entire life I have never left bad reviews. It usually takes a lot to make me mad because I am in customer service as well and typically have a more forgiving nature. That being said, I have never received this type of incompetent customer service in my life than I did with groupon. It started when I ordered an NCAA toolbox for my husband. The shipment arrived promptly but it was the wrong school. I called the last Tuesday and spoke with Chris, per usual the issue would be looked into and be sent to management to try and get it replaced. He noted worse case scenario I get a refund. On Thursday I finally received an email from Chris asking me if I had received his previous email and he was waiting to help me. The last email I received was after we initially spoke confirming he was looking into it. I emailed him back stating this and did not hear from him again until Saturday morning. This is where it gets weird. He emailed me stating he was sorry for the trouble but that my item had not shipped yet and as soon as he had a tracking number he would forward that. I emailed him asking if this meant I was getting my correct order, he emailed me back Sunday stating that he was still waiting to hear back from someone regarding my situation. I replied to him stating that he clearly wasn't paying attention to my issue and that I felt his communication was way off. So I call today to speak to someone else about fixing this simple mistake. I speak to a woman who tells me once again that she has to forward it to upper management. I told her that already should have been done and it's been almost a week since this all first started. I said the longer this takes the less chance there is of me getting my correct order which is what I wanted instead of a refund since I had gotten this as a gift. Getting nowhere with them I decided that since there was only one day left on this deal that I reordered it myself which I told her by me doing that and sending the incorrect one back clearly would have solved my problem faster than by trying to go through customer service cause I've gotten nowhere. I will not be ordering from groupon goods again not because the mistake happened but because of customer service. I was passed around and given the usual I'm sorry but despite telling them how frustrated I was and how I felt no one was dealing with my issue and they still didn't do anything about it shows how much they don't care. It's sad because I really liked them until this ordeal.

I ordered something using a promotion code. When they charged me though, I was not given the discount. I contacted them repeatedly asking for a refund. It is just a few dollars but to me it is the principal of the matter. I first got a form answer saying I was given a credit. I responsed saying I wanted a refund and was told that it appeared I used my groupon (yes i did the day after I bought it so the overcharge was not even on my account yet) and it appeared based on that it was fine. I replied saying it made no sense and got a "supervisor" that gave me a form answer. They are not offering real customer service and they are using dishonest business practices. I would urge anyone who has an experience like this with them to file a dispute with your credit card. They don't seem to want to listen to any customers, but they will have to listen to the banks.

I don't understand how this website can have such bad reviews? I'm from Southern California & I ordered my ray bans September 22nd and received them today which is September 26! Less than a week! Unbelievable. Such awesome service and fast shipping. I'm so pleased with my order. I really hope that the bad reviews will not affect your thoughts about ordering. Thank you so much ideel!

First time ordering from groupon & NEVER AGAIN! HORRIBLE SHIPPING! I ordered something on sep. 9th & they just shipped it on sep 26! WTFFFF! Groupon is indeed a piece of $#*! im sticking to amazon.

Their customer support is really bad. I Pre-Ordered an iphone 6 case and somehow the wrong size was accidentally selected. I tried contacting them to change the order but they told me that "Since it's been more that 2 hours we can't change it". Mind you that if THEY had responded to me sooner that wouldn't have been an issue. So I tried contacting them again since I really don't see why they can't change a Pre-Order that hasn't even been shipped yet and they gave me the EXACT same reply, like copy & paste same. So I tried contacting them again to get them to cancel the order and they sent me the SAME response AGAIN! It's like they don't even bother reading peoples e-mails! My advice is the AVOID buying from here as their customer support is TERRIBLE! Doing something as simple as changing something in a pre-order shouldn't be this difficult!

Get this! This is the outcome of my issue. To recap:- Item is not received after 3 weeks. Groupon Singapore advised not to cancel that its a good deal and I'll receive in 5 days. On the 4th day, they cancel the order without telling me. When I email them, they said they have refunded me and there is no refund in my Paypal. So I've emailed them asking for my money and opened a PayPal dispute.

Their reply - they will refund me in GROUPON credits to be used within 23 months and they are sure that I'll enjoy using them in Groupon.

How is this fair? So they didnt send me my item, took my money, now giving me no option but to only use it in Groupon and the worst thing give me a time limit for the use. So after 12 months, if I don't use it, the money is theirs! How many ppl are they scamming with this crap! Who makes up these policies?

1st order
Sent me a damaged product and refused to take it back as they do not receive returns on most items.
2nd order
I ordered ten razors and They only sent me half of them.
3rd order
While still trying to use my 1st order credit (that they refused to return) I never received the next order.
Still waiting...

I order 2 pair of jeans on september 14 and still haven't got it. I've previously ordered from two other sites and recieved my things on time.So why am i still waiting on my groupon purchases? This will be the last time ordering from this site.And as far as referring people to you all. HELL NOOOO. I'am very unpleased and so impatient

My first time using Groupon Goods and I will NEVER buy from them again. I have waited over 12 days for my order and it still shows "awaiting fulfillment." After digging deep to try to find a contact number (which they clearly bury on their site so they don't have to listen to how bad they are) I called and waited for 38 minutes on hold. When the customer service rep got on the phone he told me he couldn't help me because there was no update to my order. I told him to cancel but he can't because there is no update number to do so. So i asked if he thought it was acceptable business practice to not have fulfilled an order 12 days out and that i should be held hostage on a purchase that may or may not be fulfilled. He had no answer other than to say without an updated tracking number he can't help. Well i can't have an updated tracking number if the item hasn't even been fulfilled or shipped yet. The most ridiculous circle jerk i've ever witnessed. I was told to call back in three more days so i can wait on hold again with another useless person. I get orders faster from zullily that even notes on their site they don't ship until all items have been purchased in that stock. Just ridiculous. DO NOT WASTE YOUR TIME OR MONEY. NO AMOUNT OF SAVINGS IS WORTH THIS BS.

Groupon Goods are the worst! My first order, for whatever reason
Failed to arrive. Then I ordered Motorola Blue tooth Buds, $50.
After 90 days they just stopped working. My email to customer service only generated an I'm Sorry!' response. I'm sorry but we only cover product if damaged in delivery, I'm sorry but 14 days is our max coverage. No help in resolution. No help in contact source to resolve, only I'm sorry. And with that I agree, THEY ARE SORRY! Never again!

Purchased a pair of hiking shoes for my wife on Groupon back on August 29th stating on there it was available. The only reason I purchased this was because she has very small feet and finding a pair that would fit her is very difficult. The website does say 12 business days and only refund within 48 hours of purchased. It's now September 23rd, 17 business days later, no tracking number, it haven't event left the facility. The only thing I got so far is an update that was from September 10th. I'm going back to Amazon with my Amazon Prime which I get my item in 2 business days. I called on September 22nd to try to get a refund but the hold was 20-30 minutes long. They either have a lot of customers calling to ask where's the item or they have no one working on the other line.

The only reason why Groupon is getting an extra star because at lease they refunded me but my theory is that they don't have the size in stock otherwise why would they refunded me when it state clearly that they only refund within 48 hours of purchased. Their excuse was that there was a delay, come on, 17 business days delay when it says available when I ordered it, that's 24 days. Just tell me the truth instead of this BS excuses.

Booked a sailboat for Offshore Adventure through Groupon I do not often write negative reviews but my experience with this company has been AWFUL! My boyfriend had booked a sailboat for 6 people back in May, and the day of the outing, we received a phone call saying that due to weather, our trip was being cancelled. It DID NOT rain a single drop that day, however it was during a Blackhhawks playoff game, so we were weary... Anyways, upon asking to reschedule, we were told there were no available dates until September and we could not be refunded... We rescheduled for today, September 21st. This morning we received a phone call, again, saying that due to thunderstorms, our trip had been cancelled for a second time. Once again, it DID NOT rain! When we called and asked for a refund they said they do not refund based on weather cancellations and we explained how the weather has been fine both times and they still said no. Now the only date they gave us was for a Tuesday in October... we cannot do this as I am in class. They said if not, we can reschedule for NEXT YEAR! This is by far, the most god awful costumer service we have ever experienced... honestly HORRIBLE! They are refusing to refund us, despite the fact that both times, they have cancelled, not us! I know that they will just continue to claim it was the weather but at this point, any company with morals and decency would offer us a refund

What an absolute joke of a website I purchased camera system off there site cancelled my order was still sent product... returned product only to be told every excuse under the sun to not refund my money still waiting for my refund it's been since 01/08/2014 very poor customer service skills will never be using this dodgy $#*! website ever again taking further action as i want my $594 refund for product I never wanted once I cancelled order

I sent in a complaint in regards to an issue I was having with Paint Nite on August 20th. It is now September 20th and I am still being given the run around. They have said Paint Nite was going to reach out to me, they didn't. They asked me stupid questions in regards to me reaching out to the company. Of course I reached out to Paint Nite first! They keep saying they are looking into it. I have been patient and now it has been a month with no resolution! This company is horrible at customer service and does not know how to address or resolve problems. I would not use this company!

Appalling Customer Service, dishonest suppliers. Firstly I ordered two sets god luggage suppliers got the colours wrong and then Groupon told me I would have to sort it out myself. Then yesterday I received my final purchase from them, I ordered two apple headsets at $19 a set and only received one set so I am $19 out of pocket unless I want to fight with an overseas company. As if.

This company should be shut down, Australian Consumer Affairs should be reading these reviews and conducting a full investigation. Extremely unhappy and have now unsubscribed from their website not a moment too soon, I wish I had of read these reviews before using the site. Thanks very one for writing the reviews.