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Groupon Reviews Summary
Groupon has a rating of 1.6 stars from 5,291 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 245th among Daily Deals sites.
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I used to use Groupon all the time, but lately the "deals" have not been of the same quality as when they started. I've unsubscribed from their emails because it's just not for me anymore.
I've been the Ideeli customer since May 2013, but recent experience with this online retail was horrible. I've ordered 3 items few weeks ago (#*******) and found out that the size (4) were too big for the 2 items (Please note that I've ordered another item with the same brand few months ago with size 4 which it fits fine with me). I requested to exchange, but got rejected. They allow me to return (by making the return label for me) so that I can reorder smaller size (2). However, the return label didn't include both of the items I requested. I've asked the online chat support and he told me that one of the item is a final sale and can't be returned. I wasn't aware of this. When I request for my current credit to be return to my credit card because I wouldn't want to shop here anymore. It was rejected too because it was from a price match courtesy. When I asked if I can escalate my request to someone else and he told me that he is already a senior rep. So it seems that I'm stuck with the items that don't even fit me. I never rate bad about anyone's business but this one. :(
Lots of great new experiences with Groupon that we would never have had otherwise. Great going.
Products are okay, however they will not ship in the timeframe that is stated in the fine print. I ordered somthing a month ago and still haven't recived it and they said it would take 7 days. The best part it that im leaving the country so not I won't even get it, great jobs groupon.
My $300 order was cancelled with no explanation. They returned my inquiry 4 days later, said they wanted my verbal confirmation, so they called me and left me a message, and since I didn't call back via 24 hrs they cancelled the order. What?! I have residential address, never had any problems on any other sites, and was never put in this situation before. I would not recommend this site, as you never know if you order gets delivered or not. I will stay with the reliable flash sites.
Hi Horwitz,
Thanks for contacting us on SiteJabber. I'm very sorry to hear that our Loss Prevention team canceled your order because they were unable to receive verbal confirmation within the specified amount of time. From time to time our Loss Prevention team needs to speak with a member for various reasons and if they aren't able to do that, the order may be canceled, as it was in your case.
I'd like to see what we can do to help resolve this situation and get you this order if the item is still in stock. Please send me a message with your order number and I'll be happy to check the item availability and have our Loss Prevention team look into what happened so we have give you the correct information. Thank you very much for giving me the change to assist with a resolution.
Best,
Jason Faria
Director, Ideel Customer Service
I just read some of the reviews and was about to think Ideel is a scammy site cause I purchased a boot and than gotten a shipment email letting me know my item has been shipped out so I went to the UPS website to track my package and nothing no status whatsoever. I contacted their support team by email days ago and than again yesterday and no response just a very prompt acknowledgement of my emails and that's it. I looked all over their website for a phone number but nothing listed that I find. I found their phone number in billing statement and just tried calling and what you know a recording saying they are busy assisting other customers and to leave your info so they can get back to you. This is definitely a scammy site if not they really need to get their $#*! together.
Hi h,
Thank you for reaching out to us here on SiteJabber. Our website has been in business for about seven years now and we work very hard to meet the needs of our members. I'm truly sorry if the UPS tracking isn't working and it's possible that there was an incorrect tracking number sent out and that the item shipped with a different number. Due to some weather issues in our area, customer service may be a little delayed in responding to your email and I deeply apologize for that inconvenience. For more immediate assistance you can always contact customer service through Live Chat here: https://support.ideel.com/app/chat/chat_launch.
The reason that you may have to leave a voicemail is due to the fact that we aren't a traditional call center. All of the agents who are on Live Chat and answering emails are also handling the phones and can't do that while chatting with another member. If you leave a voicemail with your phone number, one of our representatives will call back typically within 4 to 24 hours.
I'd like to help resolve this issue and help locate your package. Please send me a message with your order number and I will look into this and get back to you. I apologize for the delay in responding to your emails and look forward to resolving this for you.
Best,
Jason Faria
Director, Ideel Customer Service
I have had pretty good luck with Groupon. Some of the items were not the quality as described but the price was cheap enough, I kept the items. Overall, I like the products I have ordered from them.
Ideel or ideeli it doesn’t matter – DON’T ORDER FROM THEM. Horrible return policy, horrible customer service…if you can get service. Over priced items that you can get for cheaper at Amazon etc. with a free return policy/customer service. Well, I ordered some items, however I did not realize that these items could not be return, I placed my order at 11:45am by 12:10pm (so 25 minutes later) same day I tried to cancel my order by emailing the so called customer service, and I called…no answer. Instead, one day or two days later I get a confirmation email that my order has shipped. Really? After I tried to cancel the order, well any other merchant has better policies than this ideel/ideeli…money grabbing scam. DON’T ORDER FROM THEM!
Hi Jaz,
Thanks for giving us your feedback here on SiteJabber. We do offer returns on many of the items sold on Ideel. If an item is being sold as a final sale, it's marked as "non-returnable" on the item order page. The return eligibility is shown to the right of the photo for each item sold on our site and is also stated on the order confirmation email sent after checkout. Should you wish to cancel an order after it is placed, you can do so within 2 hours after placing the order through your account by going to My Orders and clicking on the order and removing the items from your order.
I'm very sorry no one answered when you called but we don't have a traditional call center. As an online company you can reach out agents via Live Chat by using this link: https://support.ideel.com/app/chat/chat_launch or email customer service at support@ideel.com. The agents are all working live chat which is why they are not always available to answer the phones and they will respond to you within 24 hours if a message is left on the customer service phone line with a phone number to call back. I'm sorry for any delay in responding to your email and we do strive to respond with 24 hours but from time to time there are delays in meeting that timeframe.
If the agents aren't able to cancel an order before it ships, they will be glad to assist with returning items after they are received. I'm happy to help you return this order if you can send me a message with your order number. I look forward to helping you return these items and resolve this issue for a full refund back to form of payment. Thanks for allowing me to assist with this resolution.
Best,
Jason Faria
Director, Ideel Customer Service
Products here are really authentic but the only problem I've encountered is that up to now, they never replied to my e-mails. I made a lot of returns, some products are too small or big for me so I made returns for it. Some of their products are also similar to Hautelook. I just hope they will improved their customer service.
Hi Ody,
Thanks for giving us your feedback here through SiteJabber. I'm happy to hear you've enjoyed our products! It's possibly there's been a delay in responding to email, due to high volume, and I'm really sorry for this. If you want immediate assistance, I recommend using our Live Chat option since all of our agents are on chat throughout the day. You can access Live Chat here: https://support.ideel.com/app/chat/chat_launch
If you have any outstanding issues that have yet to be resolved, please send me a message with your order number and the issue at hand so I can help resolve it. I look forward to assisting you and helping resolve any issues. Thanks so much for your feedback and for being a part of Ideel!
Best,
Jason Faria
Director, Ideel Customer Service
Love to shop with ideel.com. Their products have good quality and good discount prices. The only thing I find offensive with them is lack of customer service phone contact
Hi Grace,
Thanks so much for your feedback on SiteJabber. I'm happy to hear how much you enjoy shopping with us. We always appreciate hearing feedback and suggestions from our members and I'll make sure to pass along all of your feedback.
As an online company we keep all of our agents on Live Chat so they can help customer instantly with any issues that arise. You can access our Live Chat here: https://support.ideel.com/app/chat/chat_launch. The same agents who handle Live Chat, and emails, are also the agents who handle the phones. Live Chat allows them to work with multiple members at one time, which they aren't able to do over the phone. While we don't have a traditional call center, if you leave a voicemail or request a phone call the agents will call with within 4 to 24 hours.
Thank you again for your feedback and for being a part of Ideel!
Best,
Jason Faria
Director, Ideel Customer Service
I was using twice, and was very happy - quick delivery, good quality and service
Excellent items at discounted prices. And the event that you're not happy with the service or what your receipt Groupon is amazing their customer support beat my expectations
I use them all the time for great deals and good products
Wow I think its a fake thing I have had so many issues with any group on offers... sad face thumbs down
Groupon shipped us a PHANTOM (envelope with nothing in it!) product – and won't return our $1,500 HELP! Groupon won't do the right thing and are expecting their customers to "eat it" – BEWARE buying from Groupon. Quentin Gessner, Little Elm, Texas
Great deals if you check back often enough! Who doesn't like saving $?
Great for deals, you can find some good stuff there.
Too many scam to e-mail... don't need too much information
I purchased a voucher for $10 to buy a Shutterfly photo book for $10 plus shipping. Prior to the expiration date of the Groupon it said "don't worry it never expires" WELL when I went to use it today it was a completely different order. It was $10 TOWRDS a purchase of a photo book. I emailed customer service and got nowhere. They told me I can give it to someone as a gift if I don't want it. I WILL NEVER BUY ANOTHER GROUPON''' EVER
I purchased tickets to a local event, but I had a family emergency and could no longer attend. I tried gifting the passes to several people who were not interested. I finally wrote in asking for a credit. First they flat out denied me, but I asked them to reconsider given the circumstance I'm facing and they politely obliged to return my monies in the form of a groupon credit which is what I wanted anyway.
From the business
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vivian,
Thanks for reaching out here on SiteJabber. I know that one of our supervisors reached out to you about order 84209542 to help resolve the issue you were having. The reason the representative wasn't able to allow for the third dress to be returned was due to the fact that you had requested, and were granted, a price match courtesy. Price matched items are always final sale and this had been stated in the chat where it was requested.
The supervisor you spoke with is allowing you to return all three dresses, including the price matched item, and emailed the return label that needs to be used for the return. She would like you to include that dress with the other two items you're returning from the same order and will manually process your refund for this item. Please reach out to her once you ship out the return so that she process the refund for the previously price matched dress. If there is anything else I can help you with, please send me a message and I'll be happy to assist. Thanks so much for being a part of Ideel!
Best,
Jason Faria
Director, Ideel Customer Service