GrouponReviews 5,291

Bought groupon coupon for oil change-supposedly unlimited for a year. I was so stupid-should have figured this is too good to be true- additional fee for synthetic oil, additional fee for labor, additional other fees-waste disposal & another dubious fee so total is $87 and have to pay additional $52 for EACH oil change- Toyotal Dealership charges$49.99(tax included) in Ca. Groupon could be a rip off-particularly for services and I read other bad reviews for products too.

I purchase a couple of canisters of protein Nov 2nd. Nov 19th i was curious of why i havnt received any of my canisters. I checked MyGroupon to track shipment and it read Opps wasn't able to track. On the 20th the products disappeared off my Groupons like i never purchased them. I checked my credit card and i was never credited back for the products, so i sent an email to groupon service center. In return they replied back that they were not able to obtain inventory and i should be getting a refund in 10days. 10days went by, i sent another email. They replied that they sent me an email on the 15th and i must not of received it and to check my spam. I check my emails daily and never received anything. I sent another email. Long story short, i received an email on the 27th saying that i was refunded successfully on the 15th an if not i should contact my bank. My bank was contacted and will fight for my money that they took and never refunded.

I order a pair of golf shoes from Groupon goods to send to my son in Afghanistan for Christmas, where he is serving our country. I did not notice that the terms stated that the item could take 12 business days to arrive. That was my mistake and I am completely willing to be accountable for that. An email arrived with a tracking number from the company that ships the shoes. After checking the status unsuccessfully for several days I called Groupon. I was told it was the wrong tracking number. I requested the correct tracking number so I would know when, and if, it was going to arrive. I was told they did not know the correct tracking number and did not know the name of the distributor sending the merchandise. I asked for the supervisor who told me the same thing. I told her it was not acceptable and she stated she would speak to the Groupon employee who deals with this distributor and call me back. She called me back and left a message stating the specialist that deals with this distributor did not know the name of the distributor or have the correct tracking number. She gave me a $20 credit in my account. I don't want a credit I want a tracking number! Is that too much to ask of a company like Groupon? Sorry doesn't help me track my order. My son deserves to have a nice Christmas, especially while in a war zone risking his life to keep us safe.

I feel like Groupon advertises itself to have amazing bargains for every day things, however it's not always true and sometimes, the price can be about the same as Amazon or eBay. And if that's the case, there's really no incentive to purchase those goods here since the shipping takes forever, while Amazon or eBay could be faster. I definitely know Prime shipping is quicker for most items. I definitely purchase and use vouchers, because those actually are really good discounts. I think if you book vacations and use vouchers, this website has a lot to offer.

However, for normal goods and products, I feel like they aren't competing much with other websites. The return policy is a bit iffy although I never had to return anything; please read their policies carefully to avoid problems. I spoke with customer service about two times and one of two times wasn't as helpful as I expected.

I want to support local businesses, however a lot of the deals or discounts are run by businesses that scam you. For example, a place that does lash extensions provided a deal on Groupon with a value of $25. Nowhere does it mention any other fee, until you go to the location and they tell you that there's an additional charge of another $20-25. This is misleading and shouldn't be allowed. While I can see this isn't Groupon's fault entirely, it's still misleading and they shouldn't allow businesses to do that.

I asked for a refund for a trip that I had to cancel. If you book a trip through groupon and have to cancel it, don't expect a refund right away. I had to pay an additional cancellation fee on my credit card before I was given a refund code. I then had to call groupon and give them the refund code. Groupon had to then contact the travel agency to make sure it was approved by them. I was told this would take 3-5 business days. On the fifth day I contacted groupon but they hadn't processed it yet, even though they promised me. I was also told it would take 3-10 more business days to see the refund on my credit card. I will wait the 3-10 days and then change my review.

I used to be their customer for three years. Two years ago I ordered a pair of pants and aftre I got different pants that the one I ordered I decided to take a brake from ideeli, but recently I ordered from them again. On the begining of november I ordered an item, I got an email that item was shipped but my truking number doesnt work. I called ups I was to usps and nothing nobody can't tell me where my order is. I contact ideeli x times. Everytime they tell me different stories. To wait 1-2 business days, then they told me they can't find my order and they will return my money, then they never returned my money and when I contact them to ask why a they say to wait 8-10 more days because item my be on it's way. I have no more patiency for that. They are not profesionall at all, and don't give a $#*! about their customers. At their customer service all people lie to you. They tell you different stories and when you ask why your coworker gave me another info they say don't believe him but believe me. It's insane, I will never buy anything from them again. At this point I will probably never see my money nor my item, but people if you care about your money don't buy from ideeli.com.

GROUPON - ISN'T ALL IT SAYS IT IS: I received a promo from Groupon saying 53% off Dallas Mavericks tickets for sections 101/124 row Y for $35 each. Five days later when I received the actual ticket voucher the seats were in section 319 row H which is at the top of AAC. I called Groupon to express my concern and request a credit. I spoke to a rep and supervisor and they both said "NO, nothing we can do." DO NOT BUY TICKKETS FROM GROUPON. ‪#‎baitandswitch‬

I'm super disappointed with ideeli they're very unprofessional, it is frustrating to get my orders they take too long to ship and i thought it's maybe because i live in Hawaii but i spend over $4000 since i have been a member with them but on my last order i have spent about over $200 and it took about a month and when i received my order it wasn't even what i've ordered. They mixed up my order with somebody's stuff and when i told them about it they told me to wait 24 hours so they can get back to me but i never heard from them back. It's frustrating i will never shop there again. I just want to say don't waste your money with them.

I bought the Samsung Galaxy Note 10.1 deal on the 1st day it was open and my card was charged. My tracking status was never updated and then I received a "before it's too late" email for the same one. I sent an inquiry to their customer service which states a maximum 1-day turn around. 4 days later I finally hear back from them that my order was canceled and they sent a refund. I did NOT cancel it, I wanted the deal and they piddled around for 4 days to respond so it was too late for me to get the deal. Horrible customer service, horrible interaction, I'll be canceling my Groupon account

I wish there was zero stars button. I purchased a travel voucher for $2,000 for Turks and Caicos and due to a family emergency was unable to book travel within the travel time. Ideeli would not give me credit to be used towards travel at a later date. I understood I would not receive the promotion rate but I wasn't even requesting that. I LOST $2,000 and all they said they would give me was a $25 credit voucher. That was a slap in the face. I will never do business with this company. If anyone has had a similar situation happen with them, I am interested in talking to you about a class action lawsuit. My email is *******@yahoo.com.

Do NOT purchase travel/hotel deals with this company. You will not be able to make last-minute changes or cancellations. The best you'll get is 72 hrs and that's ONLY for cancelling. You cannot CHANGE your reservation under any conditions... even though they'll tell you to "contact the merchant directly". Well, the merchant (hotel, etc) can't do anything because it was a 3rd party purchase. Hence, you're out the total amount you paid.

I put 4 stars but it's really about average for me. I did find some great deals on a few trips, some restaurant coupons, and movie stuff. I admit, that in my early uses of the site I got bit by my own oversight and not reading the fine print about how/when to use.

I have been caught with a few I didn't use for a variety of reasons and one time was an instance I had to reach out to Groupon. Customer service took a while to respond but I do say that they took care of my groupon and credited because the vendor was awful.

I feel a lot of times Groupon doesn't offer the right things when I need them nor do they seem to always choose the best vendors to hold the groupon for. Can't totally put that on them but I will to some degree.

All in all its' been a cool concept with some good success for me, and some failures but I would recommend giving it a try. Just be sure to be smart about things and read the full details of how you have to use the Groupon and if there are any restrictions.

I hate you groupon! I ordered a perfume on Oct 24,2013 they gave me tracking number that still not working until now Nov 15,2013, I called them yesterday and they told me that " it may be delivered one of these days" but she willl give me a refund even if I will receive it (she's not 100% sure) that's why I accepted the refund. I had another perfume purchase I made on Oct. 28,2013 that until today I haven't received a shipping confirmation which doesn't work, I noticed that my order that day doesn't appear in "my groupons" which I didn't mind, I also asked the customer service and she told me that groupon refunded my money which it should be in my bank account right now, I asked her "why did groupon refunded it without my permission? I didn't receive any email informing me that the item is out of stock ( which I order that perfume day 1 it was posted) She told me that in their system she can see that groupon send me an email. Nov. 5,2013 which is I really didn't receive any email, she told me maybe it's in my spam which is ridiculous, groupon keeps sending me their everyday deal which I constantly receiving. If her statement is true why until now there's no refund on my bank account and it has been 7 business days already since yesterday I called them. Get lost! Groupon!