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Growace has a rating of 2.7 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Growace most frequently mention customer service problems. Growace ranks 7th among Gardening Supplies sites.
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The pricing is fair, the sales are awesome and the product is highly reviewed. Their ebb and flow system is the most affordable quality bucket system on the market and I can't wait to grow giant trees.
Customer service is horrible. CHat and phone you get nowhere. Email is fondly way to get in touch with a manager. Items under warranty you have to send proof that they are defective and then wait to see if Grow Ace decides to agree with you. Several fittings didn't fit when setting up ebb and flow system, ballast broke after 1 month of use and it has been two months and still haven't received new one. Submersible pump doesn't work and I just purchased from Amazon instead of going through them. Paid a lot of money for complete system and it is not worth the money. Connections don't fit, they leak. Cheap items with no assistance in set up or warranty.
Customer service is horrible. CHat and phone you get nowhere. Email is fondly way to get in touch with a manager. Items under warranty you have to send proof that they are defective and then wait to see if Grow Ace decides to agree with you. Several fittings didn't fit when setting up ebb and flow system, ballast broke after 1 month of use and it has been two months and still haven't received new one. Submersible pump doesn't work and I just purchased from Amazon instead of going through them. Paid a lot of money for complete system and it is not worth the money. Connections don't fit, they leak. Cheap items with no assistance in set up or warranty.
Tip for consumers:
Find a different company.
Products used:
Hydroponic tent system
The pricing is fair, the sales are awesome and the product is highly reviewed. Their ebb and flow system is the most affordable quality bucket system on the market and I can't wait to grow giant trees.
I was placing an order for a school district to spend funds for a Farm to School Grant. I wanted to be sure I was purchasing the correct items to set us up for success and needed some assistance. Freddie was super helpful in his suggestions as well as helping to expedite the process with the tax exempt purchase. I am looking forward to receiving our products and begin growing with our students in our school nutrition program. I hope the growing process is as easy and successful as Freddie made the purchasing process!
So far so good. I'm kinda surprised I haven't gotten anything as to when my order will ship it said 1-3 days it's been that long still no info. Only other problem is I ordered my Kit and the very next day a better deal came out that would have save me more money and GrowAce wouldn't offer anything to compensate the large price difference. Will update after I get more information
Growace lived up to there shipping times with no damage to shipping boxes or products. Couldn't be happier with my first order. Growace has done a fantastic job in all areas. From product selection, pricing, seamless processing and fast shipping! WELL DONE!
Customer service handle my problem appropriately. I am allready ordering more. Satisfied customer A+++
Had a problem with controller draining completely contacted growace and Jenifer helped me narrow down the problem turns out one of my floats was slightly turned Jenifer noticed and instructed me how to fix it she was alot of help thanks *******@growace technical support!
Worst company I have EVER dealt with. Will not be buying anything else from them. If I could give zero stars I would have. Horrible experience.
These people spend more time creating and writing positive reviews for themselves than they do providing customer service. If you spend your money with them you are throwing it away. DO NOT order from them. You have been warned. After 2 months of phone calls and emails they sent me a frozen back of use junk. And this is after they refused to provide a refund after multiple requests for a refund. You will never get your money back no matter how bad the problem.
Tip for consumers:
DO NOT order from them. You are throwing your money away if you do.
Products used:
CO2 bag
Dishonest and misleading. Don't waste your time or money.
Order was placed. Email was sent asking for order status after two weeks of silence.
Items said to be in stock, yet still no shipment after 20 days. Doubtful that items were stock. Order was for two small items.
Customer service and satisfaction is clearly not a priority.
Customer service lacks on hand knowledge of the Aircube system and the functionality of the parts in the system. They provide generic answers and ask for videos and pictures. They can't be doing any in-house testing or growing with the systems. They would be aware of the problems. I've had to of the cheap pumps fail within 3 mo the of use and one of then the 2nd week. I pitched the cheap pumps and purchased 4 reliable pumps. The system itself is good and the pumps a TRASH
Products used:
Aircube
Don't buy anything from this outfit. They are horrible. Horrific wait times from customer service, You can never get through. They have taken weeks to ship one item which they have in inventory. One star is being generous!
Its a damn shame I have to give grow ace 1 star. Takes 6 to 8 weeks to complete a order... while they boast 2 to 7 days for items to ship... You will be fed lies, and treated poorly during your wait. At the end of a 6 week wait... your items finally show up... and they're smashed, missing pieces, incomplete, and sometime even totally destroyed. At which point grow ace will take no responsibility and do little to nothing to rectify the situation. Do yourself a favor and go else where, anywhere, this company is fueled by incompetence and ignorance and will leave you severely disappointed. Pictured below, 160 dollar charcoal filter that took 7 weeks to recieve and showed up destroyed
They are a rip off company. You can't call them. They say their business is open to the public but can't use their phone. I guess in the state of California you can have a business open to the public but can't use your phone? I have been waiting for 3 weeks for my items but nothing. They said it would take between 3-10 days to receive my items. I emailed them and didn't receive a response for over a week. Their response was we are out of stock. Why didn't anyone contact me? The reason why is they are a scam company. Don't buy anything from this company. If I could give negative stars I would.
Only sent a partial order but charged for full order of supplies. Contacted company several times via email and phone to no avail. Will not refund or send other items I no longer need. Requested a full refund and was told 15 perc restocking fee and i pay shipping for an issue they created.
Had a couple separate orders from them. One took longer then said but got here. No biggie, but the other order never made it to my home. After a month of me emailing them and getting no answers on whats going on with it they finally decided to tell me it was out of stock. I've got everything ready for a grow and been waiting on the DWC Bucket for a month to finally be told they don't got one, garbage. I suggest you try another site.
Ordering was simple. The website was ready to navigate and the choices plane and simple. I didn't notice any dimensions, that would be nice to have on the site. More to follow when I receive my equipment.
Products used:
N/a
The okie doke
So I ordered the aircube 6 pot system with the intent of expanding it to 36 in the next year. I paid for the larger 105 gallon reservoir. Well the sent me a cheaper brand off their website. When I called about the mistake, I was told they would reach out by email. So more bad customer service. They offered me a $30 store credit if I was willing to keep their mistake. Funny part about this is that the grow ace model retails for $199.00 and the knock off brand retails for $119.00 on their site. Seriously you call that great customer service. So you offer me $30.00 and theirs a price difference of $90.00 your still ahead $60.00 and you want me to live with your mistake! Buyers beware!
Tip for consumers:
Purchase from somewhere else, save yourself the hassle. Finally got them to admit their error. Only way I can get the right item, is to return the wrong one. Wait for them to receive it then they will ship out the correct item.
Products used:
Nothing set up I bought is incomplete without the right parts!
Hello Phillip,
First and foremost, we sincerely apologize for the inconvenience this has caused you. We have already processed a replacement of the wrong tank and was shipped via FedEx tracking number 271555055873. We have also provided a $30 store credit for the inconvenience.
We sincerely apologize again for the mistake. Rest-assured, we will assist you every step of the way and will continue to do so. Please don't hesitate to contact us if you have any concerns.
We truly appreciate your cooperation and time. Keep safe!
Best Regards,
I've used Grow Ace on my last few and current order, have to say they are spot on so far. I'm a seasoned grower and I appreciate quality products and fast shipping. Great company!
Tip for consumers:
They have a better selection and better quality than other sites I have dealt with.
Products used:
216 cfm inline fan, sheers, co2 bag
Ordered the motor 2 days and was emailed the tracking number today. Delivery will be tomorrow. Is true that they have fast shipping.
Products used:
motor
Still waiting on my product. Once I do receive my items, I will then update my review to extremely satisfied thank you so much have a good day!
Jen was knowledgeable fast and exact information. Will definately be makeing a purchase from acegrow
Tip for consumers:
Haven't made a purchase yet.
Products used:
None
Had issues with my aircube and they are getting my replacement out asap. All reps I've talked to have been kind and helpful
I love how growace.com has everything u need for growing what ever ur growing, I will for sure keep using grow ace..
I have had a few concerns and returns, I have had great experiences with Maria, Angela, and Travis. Excellent service
Tip for consumers:
Make sure that your air stones, or anything else you order are the exact things that you want. My air Stones were too big
Products used:
Airstones
Gain trust and grow your business with customer reviews.
GrowAce.com is a leader in horticulture equipment. We specialize in HID and LED indoor growing fixtures, kits, and bulbs. We also offer many accessories for your horticulture needs!
Dear valued customer,
Thank you sincerely for taking the time to share your feedback with us.
We extend our heartfelt apologies for the experience you have recently encountered, and we want to assure you that we are fully dedicated to assisting you further.
It's important to note that in order to address any concerns effectively, certain procedures may require additional information and, in some cases, visual aids to properly identify and resolve the issues at hand.
Rest assured, we are fully committed to addressing your concerns promptly. We kindly request that if you have any further concerns, please do not hesitate to reach out to us as soon as possible via email at support@growace.com or by directly calling us at 1.888.621.0062. Our dedicated support team is standing by, ready to assist you promptly and ensure that your concerns are resolved to your utmost satisfaction.
Once again, we extend our gratitude for choosing Growace. We eagerly anticipate the opportunity to resolve any issues and continue ensuring your complete satisfaction with our products and services.
Warm regards,