Grubhub

What a great offer I thought from Lyft... Grubhub discounts included. SO WRONG. Vacationing in Hawaii, and ordered dessert for my daughter after a long day out. Another wrong move. What was to be 20 minutes, turned into 1.5 hours. Driver did come in without signaling she had arrove. Took picture of dessert, looked around, and then took the dessert with her. Minutes later sending me text that she had delivered it. Customer service is not a thing for Grubhub. Needless to say, this shady driver will continue to do this to others to come, as they could care less when reported. And to see my 1 star matches all others reviews, seals the deal.

I'm going to try them again because I "found out" on my own, they deliver from one of the best private owned pizza houses in the area. They didn't tell me, for weeks I poured over Dominos and Subway and other " food/cardboard" franchises. Let's see what happens. This Company Is Hated Amongst New Bedford Business Owners.

Terrible customer service, delivery drivers constantly not reading the delivery instructions OR the sign I have on the door of the enclosed porch!? I mean this is ridiculous. We should be able to contact you with our issues and the inquiry be settled. Settled meaning both parties meet or have an understanding that allows us to feel heard and cared for. Which is not AT ALL how you are handling things. Esp because I can tell your agents are now scripted (I know this because I spoke to three dif agents) (oh, and not to mention I see the same complaints and the SAME verbiage used with OTHER customers that write reviews- so it's 100% Bull.

I will never use Grub Hub again. The driver was late, my food is cold and I want a refund.
No stars--THEN TRY TO SIGN IN AND IT CONTINUES SAYING WRONG SIGN IN--THIS IS 2 TIMES THIS HAS HAPPENED.
I have photos but can't download
Panda Express
DSV ******* Grubhub **************

We have used Grubhub quite often, but since they teamed up with Amazon no food gets delivered 3 times. Credit card was charged 3 times. Restaurant never got the order. I can't show proof of purchase because it was never delivered.

I ordered pizza hut on 6/5/24@5:29:55PM through grubhub Amazon prime to be told it would be here no later than 6:08. Then I got another text message stating that no later than 6:44. Then I hit the track button when it still wasn't here and it said it would be delivered by 7:14. Once we finally got the order the pizza was ice cold. I also found out that GrubHub charges more than what Pizza Hut charges plus they may deliver for free but they are charging a service fee as well as automatically add a 20% tip that you can change. So excluding the tip GrubHub charged me $36.77 where had I picked it up from Pizza Hut it would have cost me $26.75 so there is a $10.02 difference. Pictures included. Horrible!

I accidentally ordered to the wrong address. I caught the error right after I made it. With no phone number to call, I was forced to have to interact with Grubhub through online chat. When I gave the correct address, I was told it was too far away. I then asked that my Visa card be refunded. I was told several times that they do refunds. Only Grubhub credits!. Thanks for the great first impression experience Grubhub. I should have read the reviews first. After I use this credit up, Never Again! Very bad business practice.
Jimbo H.
Creve Coeur Mo.

There is no customer service even though they claim there is once your order is complete you Cannot get any help from anybody -- they just keep sending you to their help page, which has no help on it, Naturally. Just a lot of useless articles and no way to reach them. Initially I had a chat feature but that disappeared evidently because the order is complete. They ripped me off by charging me 25% tip without my permission. I was never an option for a tip and I never in 10 million years would've picked 25%. I always tip 20% and they have a lot of nerve defaulting to 25 and then not even showing me the field. Total and complete rip off I would never use them ever again because there's no way of reaching them when they have ripped you off. Not to mention that the restaurant did not get the extra message I sent asking for gluten-free soy sauce so it ruined my meal and I was vastly overcharged. Supposedly this was free via Amazon and indeed I was not charged a delivery charge but there were so many extra charges it ended up costing me an additional $10 above the price of the actual dish. And that includes the four dollar tip I did not approve. I would never ever use them again and I suggest you do not either.

Could not 'process' order unless I turned-off my adblocker. How does that have anything to do with having food delivered? Just another money-'grubbing' scheme to monetize and sell information to entities trying to convince me I did not know what I was missing by not buying their DRECK! I have lots of money! None for you. TTFN.

Restaurants no longer offer delivery. The upcharges on Grubhub and other deliveries are much too high. What once was a treat has become inaccessible to people who care about not wasting huge amounts of money on delivery fees. I don't feel right skipping tip, so I just don't order. See cart pricing. OUCH.

Grubhub delivery offers the convenience of ordering from a wide selection of restaurants and cuisines without leaving home. On the positive side, Grubhub provides extensive restaurant options and quick delivery services, often delivering orders within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are areas for improvement. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting the same standards as dine-in experiences. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while Grubhub offers convenience and variety, enhancements in order accuracy and customer service would further enhance the delivery experience.

I made the mistake of using Grub Hub again. Every time I do, the delivery time changes several times. After the third time change I called customer service. She apologized and said if the food arrives cold the total order would be refunded. The order was 90 minutes late, of course it was cold. The soup was spilled and it looked like my meal had been picked through. When I called to collect my refund, I was told they could not refund. They offered a $10 credit on my next order. Holy crap! Really? $10 of of an over priced, cold, late meal? I am good. Grub Hub is horrible and their customer service is even worse.

Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle

Placed an order from George's Pizza. Got an estimated delivery date by 8:30. Three delays later and the food is still not here. I called the restaurant and asked if I could come pick it up. They said sure. My partner went to get the food, while I "chatted" with the help on the app. They canceled the order AFTER I told them my parter was picking up the food! They also claim, on the app, the restaurant is now closed, which is a lie! Clifford, the "chat representative" then closed out the chat on me. 🤬 Don't use GrubHub. They aren't worth it.

Never again. The drivers could not care about the delivery one iota less.
Ow I need to add 27 characters to make my review matter?

The jerk that delivered my "splurge pizza night," left my $40 pizza on the front porch in 35 degree weather. They didn't call, text or even knock and run. I found it when I locked the front door on my way to bed. I called grub hub to complain and get a refund the the $10+ fees they charged me, after. 14-minute call, I was told the best they can do is give me credit. LOL! As if I would ever use them again! Hysterical. I hung up on the lady, who was from another country. Can't deliver a pizza or hire people in their own country! Never again. The picture below just shows the pizza charge, I paid $38.88, so they ripped me off by $12.82. Jerks.

Grubhub sucks. Their app is not interactive. It took an hour to get a delivery that I would normally pick up from the same restaurant in less than 15 minutes. Also, they do not give you all of the menu options, so I was forced to pay for a dinner priced meal instead of the lunch specials this restaurant offers. On top of that, I ordered from a mexican restaurant and I did not get the chips and salsa that always comes with my to go orders I pick up myself. I called and verified with the restaurant, and because it was a Grubhub order, they do not provide the chips and salsa without paying extra for them. TOTAL SCAM. So I now paid a tip, delivery fee, service fee and had to pay for dinner pricing (portions are the same for lunch and dinner offerings) and ended up with less food. Ridiculous. Not sure how Grubhub is still in business. I only delivered because my car is being serviced and I was without a car at this time.

Want to order food when you're hungry? Want to wait 45 minutes for it, then have the driver mark the order as delivered but never actually deliver? Then use grubhub! Call their customer service number +1 *******878 and get some foreigner to apologize and issue you a refund while you're pissed that you're still hungry. I absolutely LOATHE this garbage company. Use anyone BUT them.

I ordered food from a local restaurant via Grubhub (I don't want to mention the restaurant because this is NOT their fault).

The food was delivered 30 minutes past the order time but an hour and a half after the order time (based on the food quality, I think the restaurant made the food immediately).

The food arrived late, but more importantly COLD. Not just "not hot" or "barely warm," but COLD.

And it was nasty. There were "fresh" toppings that were completely ruined.

Grubhub offered $5 on a NEXT order.

Why would there be a NEXT order?

I paid $21.00 to waste an hour and half of my time to get nasty food.

I literally just downloaded grubhub app last night because I wanted some different options to choose from than what I've been use to on door dash. I ordered from conviction chicken here in Dayton Ohio; I wanted to add onion rings to my order; that's it. I was charged for THREE orders all with the same things; chicken wings and fries basket and onion rings. I tried chatting with someone to cancel the extra orders but she only managed to cancel one so I ended up getting two orders of chicken wings and fries and two orders of onion rings; I chatted with someone a few minutes ago and of course they said they can't issue a refund because it was already delivered…so it's safe to say I'll be deleting this app today because I'm not going to be robbed by some app; I refuse.

Driver left bag on my steps. No name, order info and opened bag to find steak with cheese and fries. I ordered Kung pao shrimp and hot and sour soup. Called Grub Hub and got refund. The Mexican food was really good and I got a free meal. Hope the person that got my Chinese food liked it.

I got a year free delivery charges through my credit card.

I still got charged and had to chat with customer service in another country, and keep repeating myself. It was painful.

Each delivery, I ask the driver to ring the door bell for a tip; to avoid them leaving my food on the ground. They still leave it on the ground and don't ring the bell.

I just happen to look out to find cold food.

I'm using Postmates and Uber Eats once my free subscription ends.

This is too ghetto for me to spend the type of money that I spend!

I ordered from right down the street with very specific delivery instructions. I never received the order, and when I called, the woman was very nice and she reordered with a different delivery driver. STILL delivered to the wrong house! I will not order from anybody only using Grubhub in the future.