Grubhub

Grubhub customer service is terrible and their guarantee is an absolute joke. I had a driver accept my delivery but didn't go to pick it up until 45 mins later. It obvious from where he was located when he accepted the order and all the other places he went prior. Grubhub should be holding these drivers accountable for orders they accept, they should have to pick up in a specific reasonable timeframe or customer should be refunded. I tried to claim my order for refund considering my sandwich was ice cold, my hot latte was also cold and they refused to help me, even though their driver deliberately claimed an order and then didn't pick it up promptly...keeping other drivers from claiming the order. Order arrived an hour late. Latte appears to have been spilled. Not acceptable.
Canceled my Grubhub + membership and account, no reason to give business to them if they are going to protect their customers.

DO NOT USE GRUBHUB. The other day I placed an order with grubhub. I realized i forgot something after placing the order and went to add the item to the order, which the app seems to indicate is possible. Instead of modifying the order, it created a second order. Because I was busy and not necessarily paying attention to the notifications, I did not realize this until one order was delivered and another was on the way. I contacted customer service and was basically told they could not refund me, even though this was an error on their end. Doordash's customer service would absolutely have made this right. If an order is one minute late with doordash, they will give you a refund. Grubhub's deliveries are consistently late. Even though I have the free membership through Grubhub, I would rather light myself on fire than use their service again. Seriously do not use them.

Honestly go to hell Grubhub. I hope all of your employees suffer horribly. Your business model is absolute garbage. You've ripped me off, forgotten certain drinks, and just been unprofessional. I don't even care if your employees get into an auto accident. It's your fault you designed this terrible system

I suggest you pick a different provider. The quality control and standards for this company are horrendous. It's extremely rare that they get an order right or deliver on time (like 1 out of 10). They frequently miss items, deliver late, leave out condiments or utensils, or just never show up at all. I think it will be the first of the many food delivery companies to go out of business.

Grubhub should change their name to Grab- Bag. These people will collect your money and don't deliver, then when you notify the company, they'll tell you that you'll have to pay for another order, basically telling you to put your neck on the block for them to chop it a second time. Therefore, I sincerely urge you to use other options.

My order stated it was delivered the driver took a picture in his car. Never got the order when i texed him he was rude and threatening. They are never on time poor customer service. Door dash is much more customer friendly!

I ordered from right down the street with very specific delivery instructions. I never received the order, and when I called, the woman was very nice and she reordered with a different delivery driver. STILL delivered to the wrong house! I will not order from anybody only using Grubhub in the future.

To start with i paid for a year subscription and after several bad experiences i cancelled the subscription and never got any kind of refund. Another issue is if you order through Grub Hub they up charge everything and then charge a delivery fee plus tip. Since i never received a refund of the subscription i paid for i should still have the service, at least that's what i thought. But no, not only do they keep your money they expect you to pay delivery fees and the up charged prices and a tip. I don't think so there spanky. No way i would ever recommend their services to anyone or use them again. And i will tell anyone and everyone that will listen how their business practices are. Got to hit them where it hurts, their pocketbook. I even had one "delivery' driver say the food was delivered so i called the business about it, my order was still on their counter...i see they hire the best and brightest... grub hub is nothing more than a scam. DO NOT USE EVER!

I get the Grub hub charges for delivery fee, but when you add $3 to $6 dollars more on each food item is wrong. What a scam and an insult to the restaurant. Shame on Grubhub they should inform us on each over charge of the food item. The service is good the drivers are great the way they over charge not acceptable. I won't be using their services unless they charge their overcharging for the food they did not prepare.

They will give the driver the option to cancell your order without even taking into consideration what it may cost you and your planned suprise. Hate grubhub and will make sure eveyone I know boycotts them

IF you dont keep your receipts you will be screwed at the end of year; they send 1099 for total sales not your tips and your responsible for the entire sale not what you get paid. They reported my wife whom had a full time job and only did once a day for a few hours on the weekend that she made 16k one year and 15k the other if she averaged $5 tip per trip which never happens that would be over 3400 deliveries. SO now we owe money cause you dont get receipts from the places and no way to figure out what is your income they are a third party that accepts the payments you are the business not mcdonalds and so on

I ordered food from two different locations. Once was cancelled last minute. Second time it was delayed & items were never delivered. Driver submitted a picture on what it looked like it was a sidewalk in the middle of Mordor. There's no rating system on their drivers for a reason. They refunded me the whole amount, nonetheless the company's culture & commitment to bring quality service reflects on the professionalism & dedication from their drivers. I'm cancelling my membership with them.

1st off, she just about walked straight into a wall and missing door to her right. BRIGHT YELLIW. THEN SHE LEFT half the food on her car, never came back to the door with food. She texted that all yhe food was in the bag. Ive Been ordering from the same place for years. They never put hot subs in the bag with salads. The shop said she left with 2 bags, as you can see only 1 bag. Not to mention the shop said she had a strong oder of alcohol. Know I no why she stumbled down my drive way and almost walked into the wall. I called her and she hung up when I told her the shop said she had 2 bags. Lost out on my money$$$ when she walked pass door were was she going. Look at video then pictures smh

We paced an order from Logan's. Text says delivery 6.15. Driver at and address 20 minutes per app- I called he said food in a warmer bag 3 TIMES he left and went back to same address. I callled again- No answer- sent chat to Help- was told order on the way- wait 10 minutes- and HOUR later NO food. Driver still at that same house. I cancelled order! RIDICULOUS! Horrible service Never use again! I'd not give it a star if there was no stars! See car made 3 times to this house and back.

I placed an order for delivery. The driver picked the order up and then made several more stops before finally arriving at my home 53 minutes later. Yes 53 minutes after he picked it up! My home is a 7 minute drive from the restaurant. I didn't want to take my children out in the cold and one wasn't feeling great. I thought an order from McDonalds would brighten their day. The food was totally cold and drinks were watered down by then. But the good news - Grubhub offered me a $5 credit on a $52.00 order. I declined their immense generosity, am cancelling my account, had to throw away the food, and my awesome husband arrived home from work stopping by first to pick up warm fresh food.
Grubhub drivers (as I was informed) pick up from multiple locations and deliver to multiple locations in one trip. Uber and DoorDash allow you to pay an express service fee for direct delivery. I'll go back to them.

Long story short don't use this app. The service is horrible and they don't care. I made an order for my handicap kid. I requested that it get placed between my doors for an easy grab as it's freezing outside. The driver left it on the steps with no notice at all. Very unprofessional. I used the chat feature and the rep told me he can't do anything about it. I paid $10 in fees as the order was small with tip. That's how I got treated. The only reason why I used them is it's the only app this store uses-NEVER AGAIN.

I placed the order with GrubHub. As soon as I started the order, I chose the delivery option as soon as I confirmed and put my credit card information it changed to pick up. Contacted GrubHub and was not fully refunded my money but only half of my money. This option of delivery was not my fault at all never order from GrubHub again due to the malfunction and failure of their site.

Run away from Grubhub. These idiots should be shut down and put out of business. They deliver late on 90% of all my orders. Food is nasty and cold. Delivery drivers can't follow simple directions. I don't care if this membership is part of my Walmart Plus free promotion. It's not worth the aggravation.
My advice...try alternate delivery apps like Doordash or pick up your own food at the restaurant. Trust me, you will thank me later.

I go hours without an order, even on a busy weekend night. And they drop your orders somehow. Their system is rigged and not worth it. I've done so many delivery services like door dash, etc. but this has been the worst.

We have had bad luck with delivery times and then subsequent charges from hackers because Grub Hub either does not secure their site, or some of their drivers are not honest. On one occasion, they promised a certain dollar amount of refund, then refunded less than what they indicated. Will not use them again.

Grubhub driver put our food on the dirty porch twice instead of handing it to me. The second time it was snowing and he sat it on the snowy porch. I reached out asking him to hand it to me but he wouldn't. I told him to take the food back and he cursed me and called me ungrateful. Complained to Grubhub both twice and had our ringbell video as evidence but I got the feeling they didn't care either way. This is the food industry and I found it disgusting. We no longer use food delivery services.

I have had no other issues with delivery companies, but GrubHub is perhaps one of the worst. Most drivers there are probably working as a means to pay off bills or a second job, as I don't see why anyone would want to willingly work there, but please do a better job at, you know, your job. If you deliver to a wrong unit, please pick up the phone or answer when I ask about where my food went. Maybe you're $#*!ed or have mentally challenged issues, whatever. But you can probably see or hear :). Anyway, have a super great night.

I live in garden apartments that have the numbers clearly marked on the doors. Drivers just leave the food at any door. They don't mater the full address. The people who live closer to the street get orders nor theirs. This happens too often.