Grubhub

I cancelled my membership back in August, and they have been taking money out of my account every month. I have called and spoken to Lexy, Nelly A., and Zena B., and still nothing has been done. Zena B. Tries to be smart via emails. I had to call my bank and report them in order for them to stop taking money out of my account illegally.

GrubHub needs to update the menus on all the stores that you can buy from. It makes no sense if you're ordering from Wawa why you can get a plain classic role if you buy it loose but if you want it buttered you can't get it you have to order a wheat roll. Was trying to place an order from multiple stores in my area I even called customer service for help. Even after googling how do I order from multiple locations on GrubHub all it tells me is that I can do it. But when I try to do it it tells me to empty my bag from my other location. Customer service is no help! They barely speak English. They cannot even understand what I am saying I had to just hang up and give up because I had to give my email address about six times and she still didn't get it.

I used Grubhub three times. Each time I provide detailed directions to my home. All three times, they delivered my food to homes in a development a mile away from mine. To make matters worse, they tortured me by providing pictures of my food waiting at the door of my neighbor's house while I was starving. I never have this problem with any other delivery services. I won't have it again with Grubhub. It will be a cold day in Hades before I ever use Grubhub again. Hello, Uber Eats!

I was on vacation and ordered takeout, but it wouldn't go, tried again, and it wouldn't go through. I was charged twice and 36 hours later on the phone with customer service. I did receive a coupon for 20% off a meal, however, I will be closing my GrubHub account. Customer service was friendly and professional, however, Grubhub has issues with their ordering system. I did go through insta cart that day for delivery without an issue and will avoid GH in the future.

I ordered a medium size pizza with sausage & mushrooms to be picked up by me. The cost was $25.89 with tax 27.96! I could not cancel. When I picked it up classic pizza advised never use Yelp as it directs orders to Grub Hub and their surcharge is outrageous.

Ordered from a local diner from and it was to be here at 12 noon and it is going on 1 pm and i still haven't received my food! It keeps delaying it and saying it it going to be longer. If i reserve a time spot i would like it to be on time or close to that time, and on top of that the sub tasted like the delivery girls perfume gross.

Our orders were constantly being cancelled- usually 30-40 minutes after placed. Any time I would chat with customer service and ask why our order was cancelled, the rep would just end the chat. Seriously? What kind of awful company is this? STAY AWAY FROM GRUBHUB!

- incompetent company ---they suck on service. Twice in a row they cancelled the order said the restaurant never received the order but I received a email saying they did. The bad thing is, the food was going to my 88 year old Mother, I live in a different State and order her dinner one day Grubhub said sorry here is 7 bucks for the mistake. Ok second day I ordered her lunch, 5 mintues before the order was to be delivered, they called said sorry order was cancelled. Here's another $7 bucks for the mistake. They gave no reason why. There service sucks. Never use them again. The bad thing is I contacted the nursing home both days and told them to hold her meal I was having it delivered, both days I had to call them back and tell them sorry GrubHub screwed up again, please make her meal so she can eat.

Ordered from a local Thai restaurant. Got notification food was picked up and then nothing. We finally walked down the street and found our food two houses down on someone else's porch. Called GrubHub and they said thanks for calling but we can't give you a refund or credit. I won't be using them again.

Grubhub drivers are the WORST consistently of all the delivery services. It is very rare that they follow my contact rules. I simply want them to knock on my door so I know my food has arrived, and maybe 1 out of 10 deliveries am I notified. Additionally I've watched several drivers drive around in circles or get lost bringing my food. If you don't know how to follow a GPS find another job! I'm done ordering through Grubhub.

GrubHub you have a serious problem with your drivers not using the insulated bags that are provided to them. Its lazy and unprofessional! My meals arrive consistently cold! I live in the northeast so its very cold out this time of year!

Unbelievable experience!

Received text from Grubhub driver immediately following placing order.
Driver demanding cash tip to receive our food.

Never in my life have I had taco bell delivery hijacked!

Full of judgement, deprived of testosterone. Oh wait, that's Matt Maloney, but it has carried through his business all the way to the delivery people. You're better off hiring a neighbor kid to go pick up food for you.

In addition to adding a few dollars to each menu item you order, there are a couple different "service fees" that add a significant amount to the total. Our dinner ended up costing about 50% more than it would have if the restaurant did direct ordering (which it used to, before Grubhub came along). To make it worse, they add their own "service fee" of $7.95 but suggest a tip of $1 for the driver. When their bit is automated and doesn't need to eat. Voracious raping weasels, I call it. "GrubHub" is the right name--grubbing for money at working people's expense.

Grubhub is the absolute $#*!tiest food delivery app the drivers are all stupid and fat they never deliver the food they are either slow as $#*! or just big as hell I hate grubhub it only hires incompetent fat people $#*! u grubhub I hope u guys fail as a company and lose all investors.

They won't tell me why, and all I get is meaningless gibberish and random customer service representative mumbling.

I've confirmed with my bank that my credit card is in good standing.

See their letter to me:
Sean F. (Grubhub)

Nov 12,2021, 8:19 AM CST

Hello H**,

We are sorry for the trouble you've experienced placing an order on Grubhub.

Since this transaction did not process it will be reflected on your bank statement as a VOID, and the charge will disappear entirely from your statement within 24 hours.

After careful inspection, we have determined what kept your order from processing and have corrected this error. Please go ahead and order again. We're sending a discount code as an apology in a separate email. It can be applied by clicking on the "Add promo codes" link located below the tip section on the final payment page.

Thank you for taking the time to contact us and sorry again for the inconvenience.

- Sean F.
Grubhub Advanced Transaction Review

App says "Hand the food to me." Drivers dump at gate. Never ring bell. Food gets cold. Refunds not processed. Customer service promises action - nothing. Bank statements and gift cards never credited with refunds. Don't tip a driver until AFTER you get the order. Despite generous tips up front, drivers leave food outside.

It used to be 1 in 4 delivers were slow or not following instructions - but now just horrific drivers and delays. Food deliveries taking 2-3 hours. I literally watched a driver stop at walmart for 30 minutes then continue on to my house - while I was on the phone with support where they were claiming the food prep was what delayed the order. And absolutely no support - horrible - getting worse

I placed an order for my elderly father. I placed the order at 12:25 and was given a delivery time of1:15-1:49. Then it was changed to 2:15. An hour later,they won't give you a refund. Who wants to eat cold food. My father has medication that he needs to eat and take the medication. I don't want no credit that expires in 30 days. I won't my money back. I will be disputing with my bank and file a complaint. This is unprofessional and unacceptable!

Registered and was approved to drive a month ago. Sent me the insulted bags and all, but app wont let me logon. Nobody available by phone for assistance, email only. Supposed to respond within 2 days to emails you delivery support, but a month. Later, not 1 response. They have my personal. Amd banking info but no way of contacting them.

Zero stars. Horrible service. Horribly expensive. Delivery fees regularly double the total cost of the order. Good luck trying to ask for even the simplest alteration to your order. You'll struggle to get extra ketchup on a $40 order.

Horrible for local business. Horrible our communities. Every time I use grub hub I am left feeling like I just fell for an obvious scam.

This company has clearly seen artificial growth since the pandemic devastated the restaurant industry. I cannot wait for them to go bankrupt in the next 5 years.

So, I use delivery services once a week, maybe once every other week. I've used Doordash many times, and Uber Eats. Grubhub is far and away the worst service out of all the choices.

On TWO separate occasions, probably 3 months apart, they delayed my order delivery an hour and a half or more. That would be bad enough, but the order gets sent directly to the restaurant first, so even if the driver picks it up and completes the order, the food will be very cold and stale.

This is beyond unacceptable for a delivery business. It is unforgiveable. I will never again use GH for anything, I'm done with them.

Ordered 22.56 for food came back wet soggy because of driver late request refund been six days instead of full refund they're giving me 6.30 I still have not received the refund stay away this is fraud