Grubhub

Grubhub is ok provided you're not hungry. Thats because it hit or miss if you receive the food or not. I get delivery confirmations with a pic that shows they left my food at the wrong house. And Thanksgiving dinner was charged, but they cancelled my order 2 hours before dinner time. We had soup. Hit or miss. Just realize that and don't plan holiday meals using them!

Pizza's should be carried/delivered flat. When you carry them sideways and hand them over upside down, this is what happens.

And the company doesn't offer any kind of recompense. WHO treats their customers this way?!

Just reviewing my receipt for food that was $46.80. I included the 15% driver's tip only to realize Grubhub adds that on the total that includes their service and delivery fee. My total bill was $63.18. I should have paid closer attention. The amount doesn't break the bank for me, but I think about others in a tighter budget and how many of us are pinched a couple dollars here and there. And does the driver really get the $8.24 I added as his gratuity? I just don't think it's good practice for them to do this.

Ordered our food to be delivered while out of town at a conference. Order kept getting pushed back. Over an hour. Called the restaurant and said order had been ready for over 20 minutes but no one had picked up. It's a Tuesday night! They said should be delivered in 30 minutes. That means food would have been sitting for an hour! Grub hub cancelled the order per my request and only offered a $5 off coupon to be used within 30 minutes. I told them I don't live in an area that has grubhub. Was told that's all they could offer. Horrible!

Dreadful. Don't usually write reviews because I'm becoming who I hate but I ordered food which is now over an hour late and the restaurant has closed. I can't even complain to the website or ask for a refund because technically my order is on the way still apparently. What I hate most is that I ordered food again from this piece of trash excuse for a service. Let's see if either arrive. If anyone who owns this trash is bored and somehow reading this can you please sort it. Used to like it :(

First time using GrubHub driver picked up my food and delivered it to an unknown location took a picture sent it to me said delivery complete
Hopefully someone is enjoying the lunch I purchased otherwise in the next one or two days it's going to get really fishy in that room.
Won't be using GrubHub anymore moving to doordash

Adrian Robert

My driver was an hour later than the expected time, and when I contacted grub hub they said basically sorry it happened and here's 10% off your next order of over $50. The driver kept saying his gps was bringing him to the wrong spot. I felt that customer service could have been more understanding, and they could have given a better offer.

I placed an order at 8:12 this morning for 12:30 delivery for my wife who comes home to eat everyday and just got a text saying that it will be late with the estimated delivery time being 12:56 to 1:06. She gets a half hour lunch and I thought a nice hot lunch she didn't have to rush to prepare would be a nice surprise. Even with the order confirmed at 10:02 am, they still can't deliver food on time with a 2.5 hour window. Now she'll be making a sandwich again, and I wasted $22 with tip. I'll never use GrubHub again.

On October 23, I ordered food through Grubhub. I had instructions listed in the delivery notes section with my door code. I understand that things happen, but the driver did not bother to call and say he was having trouble. Instead, he tossed my food on top of mailboxes downstairs and marked it as delivered. I contacted Grubhub because I do not feel I should pay a tip for that kind of service. They promised a $5 credit that I never received. When I tried to contact them again, the agent was extremely rude. With the cost of delivery so high as it is, I will never use this service again. I cancelled my membership and although most companies at least give you until the expiration date of your membership, this company ends it straight away, keeping the money you spent if you had a year long membership. It doesn't matter because I refuse to buy anything else from them, but still, poor customer service, poor delivery experience and sketchy practices concerning membership.

We've had bad experiences before but this one takes the cake. Ordered Three - 3 piece chicken tender meals from KFC. We only received one meal with 2 tenders in it, customer service gave us the run around and the driver didn't want to get out in the rain to come to our door so he called us and said "I'm here". It was clear on his phone that he was supposed to have 3 meals but he had zero concern about that and happily left with his undeserved tip... We have spent our last dollar with this service.

Then the grubhub app disabled our ability to rate our service. After giving us back only 16 of the 20 dollars spent... nd it's going to take 5 days to get that back... Never again.

Seamless... A joke

I am a restaurant GM, and Grubhub keeps sending me incorrect orders and allowing their customers to leave MY place of business bad reviews! If you are ordering through Grubhub, be very careful before leaving a complaint, as more than likely the issue lies with their own website.

Also, their customer service sucks! When faced with evidence of their poor practices, I was told the decision to remove incorrect reviews was up to a different department.

Business owners, think twice about using grubhub.

I have never received an order from grub hub without it being delayed at least 2-3 times adding an additional 45 min to 1 hour on the estimated delivery. Despite the fact I live only 10-15 min away from major restaurants. Not worth it unless you want to order your meal 2 hours ahead of time, like it cold and 3 times the normal price

This was the very first time I used any delivery service because I am ill and out of town in a hotel. I never received the food. Their help line was helpful and gave me a full refund, including my rather generous tip, plus a $10 coupon (which I will never use) - but wth!? Just read the damn address & deliver the food or get out of the business. I will NEVER use them again and recommend you don't either.
P.S. ZERO stars should be an option.

I ordered lunch the night before I work in a hospital and wanted my food at a certain time. Well 5 messages later a lunch that should've arrived at 8:30 all of a sudden last message said I will get it by 11, are you freaking kidding me. I called chipotle and I was told my food was on the counter for 2 hours I didn't want to bother requested money back please don't use GrubHub do the other ones if you want your order and on time. If I could give it zero star I would

Took me an hour of screaming and threatening to go thru the bank to get the first two refunded. Initially tried to offer me a 20% credit on my next order instead of the price I paid. Absolutely not. I went to pick up the third one after the driver was sitting no where near the restaurant for 30 minutes. Got my delivery fee refunded and closed my account. Will never use this service again.

Food arrived punctually but was missing half the order. Contacted them and was told they cannot send another driver that they will refund me. I told them half the people are clocked out on their lunch break waiting for the food. No F%@KS were given. Would not recommend this service. Use any other service (postmates or uber eats).

I used Grubhub, consistently, for some months. In a nutshell, the orders were always late and, usually, I had to end up reheating food once delivered.

Problem: Drivers pick-up too many orders and results in constant delays. I've, actually, ordered food that was 1 to 2 miles from my residence. Then, watched - via the location app - see the driver go to 1 or 2 other, wait for minutes for another order. Finally, rather than deliver my order, as my place is closer, they go another 4 to 5 miles away to deliver that order, then drive all the way back to my place. Again, the order late and food near cold.

Needless to say - I've deleted my subscription and will not be using this company ever.

The only positive aspect of the company is it, really, has a very good customer service.

Most restaurants don't take Grubhub orders so the company has to call them in themselves. I found no way to make substitutions or changes on any of my orders via the app. The estimates are always wildly inaccurate. Once one of my drivers traveled from 40 miles away to deliver my order. Seriously. I got GrubHub premium for free from Instacart and now I see why.

I work for a dining group and our restaurants regularly show up on GrubHub's app and website as delivery options through their service. They post outdated, incorrect menus, then allow customers to order from them, pay, and be left either with food that doesn't match their incorrect menus or no food at all. Our restaurants receive no payment from GrubHub whatsoever, so this is stealing from businesses, and this has happened multiple times. Please don't support GrubHub, either as a business or as a consumer.

Delivery driver SHY was completely rude disrespectful. Did not follow instructions given online or via text message. Left food on bench and said $#*! for asking her to bring to my door!
And did not wear a MASK!

This is for Grubhub and all other food delivery services out there except Uber Eats. Why do you have an option to leave a note when nobody EVER reads them? I travel for work every week and order a lot to my hotel and always ask for napkins and utensils and 99% of the time I don't get them. Take the notes option out because nobody reads them or cares. Uber Eats actually has a box to check for utensils. I'm done giving third and forth chance to these services. We need a delivery service that cares about the business travelers.

Driver cancelled my order after already arriving at the coffee shop with no reason. My coffee didn't arrive to me for at least 25 minutes after it was prepared. This makes my normal coffee that is delish watered down and awful tasting. When I contacted customer service they offered me a $5 credit to use on my next order. On a $20 order they refused to cancel the order or issue a refund because the business had already accepted the order! Got my coffee finally and it is warm on the bottom and tastes awfully watered down.

Multiple Partners have complained that our instant pay feature is not working. I haven't been able to add a debit card for a week now. I've tried 11 different debit cards. Six of them I used on grubhub previously. I'm not understanding why our instant pay feature doesn't work when there is so many people that need it #Grubhub