Grubhub

Do not support Grubhub; they are violating the law by creating a hostile work environment, and although others will try and say different, the ceo's intentions were clear. This is no longer Obama's America. Liberals will suffer.

After waiting for food for almost one hour, I receive a text saying there was an issue with the driver or some excuse. Either way, they said it was cancelled and I was given a return. What kind of message does this send to the public? This was for a Popeyes food chain. Don't companies have any commitment to serving customers any longer. Try to always go above and beyond and make things right. The work ethic is non existent in our society any longer. Mediocrity and complacency, has replaced sacrifice and hard work. Our country is in the toilet. It's no wonder millions of able, bodied people sit home and all of these franchises close. People better wake the f k up before we are all speaking a new language here and kiss our freedoms goodbye.! The Old Generation made this country a place everyone wanted to be in. Now with the apathy of people in our country, everyone wish they could leave. These companies like Seamless and Grub Hub... soon will enjoy their own demise. Enjoy.!

Delivery drivers are constantly dropping off orders to the wrong apartment. I even have it set that they're suppose to knock on my door and physically hand me the order. I've finally got fed up with the incompetence so canceled my membership and will be switching to DoorDash. Grubhub, there's a reason you're losing customers and it's due to your drivers.

Tonight was the last straw. Probably a 75% success rate. But if 1 out of 4 times you don't get dinner it's not a good situation. Usually what happens is you order, your food is 'being prepared', and then after 30-40 minutes you get a call telling you that there never was any order, it's cancelled, there's no driver, etc.

The problem is grubhub is a good idea that doesn't really work. They can't make restaurants look at a fax machine, they can't entice them to pay attention. Restaurants repeatedly told me it is MY fault for using grubhub, and I finally agree w/ them.

This company is terrible. After an hour and a half of waiting, we called and the "system" had blocked our order, they didn't know why and didn't really care. We were supposed to be notified but no email or phone call. Card was charged. First person was completely unapologetic. The manager said he would look into it, and suggested that maybe we were a customer they don't want. There was nothing wrong with the card, we Used card at exact same restaurant, who delivered in half the time of original GrubHub proposal. Worst customer service ever!

Waited an hour and a half for a salad. I look at my account and it says it's been delivered. No calls or anything from him. I contacted customer service that the driver just punched in it was delivered then probably ate it. They gave me 50 percent off my next order like I'd be using these idiots again. Will be calling my cc company to dispute. They are the worst.

Every time I order from GrubHub I get an estimate of 20 to 25 minutes, then, it never fails, minutes later I get a text telling me something went wrong and now my order is actually going to be an hour late. 1.16 stars is too high an average for this joke of a company.

We ordered sushi from our favorite restaurant several times throughout the past couple of months since we have a newborn daughter and need convenience. 2 of those orders were stolen by the drivers and had to be refunded. Grubhub then banned our account (presumably because they think we're stealing food). Horrible way to conduct business. Avoid Grubhub at all costs.

This is, by far, the WORST app you could use as a restaurant. It completely disregards whatever time you leave for the driver to arrive. They make no attempt at helping fix this. I'm going to unsubscribe but I just want to save everyone else the trouble. Pick literally any other service

On 10/17 my account was hacked and unauthorized purchases were applied against my account. I immediately notified GrubHub and received several canned replies promising prompt resolution. With a promise to credit my account within 5 - 7 business days, I have yet to see anything ( as of 11/05). They marked my issue as "resolved" and I am no longer receiving responses from their so called "customer service". The reputation and credibility of this company is suspect at best. Do business with them at your own risk.

Second time I've ordered that the wait time continued to extend. From average of 45 min to nearly two hours. Only to have it cancel. You're dealing with the absolute worst delivery service available. DO NOT waste you're time. Unless you like waiting twice as long only to end up ordering through another person and out the money for 3-5 business days then just go with Doordash.

Was excited about this at first, but then the drivers, all say they're not "allowed" to come inside apartment complexes... I live in a huge complex and so it takes me 10 or so minutes to meet them where they go, despite constantly sending in directions how to enter the building. They call me repeatedly on my way to the garage, some have offered to leave. They are always 20-30 minutes later than they say they'll be, and then add another 30 or so minutes late... expect to wait 2 hours for delivery. They send you "free food" coupons to keep you hooked... so later I only order again and get all aggravated all over again. It's just not a useful service. At all.

The whole point of a "service" like Grubhub is to take the hassle and human error out of ordering directly from local restaurants, right?! Not with Grubhub. Instead, Grubhub acts as just another layer between the consumer and restaurant, charging fees to both while providing absolutely no value. Confusing app with endless glitches. Relentless marketing of special offers that turn out to be clickbait. Apathetic, robotic customer service reps who read from a nonsensical script. And LOTS of cold or undelivered good. Grubhub is a prime example of everything that can go wrong with faceless, soulless, app-based businesses. My advice: Delete Grubhub from your phone and go with Uber Eats instead. Or better yet - call your local restaurants directly!

Absolutely, terrible business! This is the second time Grubhub has done this to me. After waiting two hours for an order, calling twice and being reassured that the order was on its way (even though, the restaurant had been closed for two hour), then a very rude unapologetic customer service agent was completely unhelpful. My advice, don't ever use Grubhub.

Had a horrible driver. Real smart $#*!! Hour and 1/2 late. Left the food outside our door but never let me know. Offered us a whopping $3.00 off but no way to offer the 16 digit code. When I went on chat the guy Austin had no clue. We are done and will check other food delivery services going forward!

Shame on me for using this service multiple times and telling myself, "oh it's quarantine", "they are busy", "I have to be patient". I'm done. The last several times I've ordered, the order has been messed up or not completed at the restaurant, I was charged and the food order was never prepared so they just "credited" after waiting for over an hour and had to reorder from somewhere else. Customer service would not refund my money. THIS time, I ordered lunch early before rush... have now been waiting 1.5 hours for order and was told that the delivery person just got the delivery request and at the end of waiting it will have taken 2 hours to get here. I am officially deleting this app off my phone and leaving this review for you. I can see by the massive number of negative reviews that this won't be news to them.

When I first started using Grub Hub, it was a great service. Convenient, timely, and good customer service. The last few times, there has always been an issue. Today, I ordered food at 1:54 p.m. to a restaurant down the street. It is now 3:05 and they just called me to tell me that the main soup I ordered was not available so they would be refunding my money. Over an hour later and their solution was to refund my money? The driver had texted me a minute after and asked if I wanted something else instead, but the "customer service" at GrubHub had already made that decision for me.

Whatever happened to good old customer service? These services are a dime a dozen now, so I guess I'll take my business to one of those.

I am a ex loyal customer have been ordering from grub hub over a year or longer finally became a member paying monthly delivery fee just for food to be left in the rain placed order at 6:21 and receive a text at 8:15 that order would not be delivered this has happened on several occasions and the customer service representatives brushes it off as oh well people pay the delivery fees and tip these drivers people should not receive this kind if service as far as me and mine are concerned we will be using door dash from now on

Negative stars
Eat24 is hands down the worst food delivery outfit I have come across. Now going on 2+hours waiting on my order. The only confidence I have that it will arrive is that the driver called me directly asking for directions. Avoid these guys and sure as day never buy any stock options in this company. Worst service ever

So I placed an order through Grub Hub, the driver never gave my drink & told the person I was on the phone with that she did. So basically its the drivers word over yours. Plus they didn't want to come down into the building. Don't pay tip till you get it at your door, the drivers tend to be lazy and rude.

If I could give this scam of a "business" less than one star I definitely would. I have given Grubhub multiple chances now, thinking maybe they were just busy, maybe the restaurant was at fault, etc. NOPE. Every. Single. Time. Consistently. My orders are delayed 4-5 times until I finally have to give up and cancel, and use Doordash. And of course they hold more money on your card than the order actually costs, and a refund takes forever. Save yourself a HORRIBLE experience and steer clear of Grubhub.

Might as well drive to your nearest fast food diner or take out place because it's going to cost you an arm to get one meal, you would save more money actually eating at the place, delivery fees are way too much, the delivery is 40 mins to 1.5 hours. Just use uber eats everyone.

What a horrible company. I waited outside for 5-10 minutes after getting the call that food was here. No one showed up. I called back and was put on hold with customer service for 15 minutes and was then told "sorry something happened, your order won't be coming, have a nice day". $#*! you GrubHub.