Grubhub

I had ordered from one of our favorite restaurant here in Thousand Oaks and there was always something wrong with the service. Tonight, it was the worst experience ever. We had ordered from EAT24 App and it did accept our credit card for the delivery fees and dinner order. It gave me the confirmation of our delivery. It had confirmed for 45 minutes delivery, but our food never came. It took 1 hour and 45 minutes from the original e-mail that we received from EAT24 so I called up the restaurant and I was told by one of their restaurant's employee that they did not delivery food for tonight. I couldn't believe it. So I contacted EAT24 to chat with their staff online, but there was no respond. Finally, I had called the restaurant again and spoke with their manager. They knew nothing about our delivery service. This EAT24 is a JOKE! I will never use this app again for ordering food. Totally FALSE ADVERTISING to a consumer like us. Would not recommend it to anyone for sure.

If I could give a negative number I would. The restaurant we ordered from is 0.4 miles from our house.
The food was cold & took nearly 25 minutes to get here. The driver was so rude. She called & wouldn't even speak with me. She hung up on me. FYI, my name was on the credit card & the phone she called. My son was outside waiting for the delivery.
I called the 800 number to complain, he was a useful as a box of rocks in quarry.
I wouldn't ever recommend GrubHub to anyone I know.

I place an advanced order 10/28/2022 for the following Monday, 10/31/2022. I received an email a couple of hours before my scheduled delivery. It stated my order was cancelled by the pizza place, too many orders from others, etc. Instead of GRUBHUB dropping the authorization, as the emails said they would do, the charged me instead. I spoke to some outsourced country for GRUBHUB, and they said the order was cancelled, I have to wait 3-5 days for the refund. Why charge me at all? NEVER USE THEM!

Hey yeah do not use this company. The very fact that I still do not have an in game code DESPITE participating in their god awful promotion for Final Fantasy 14 is repentant. Scummy, back-stabby company.

My first time order was canceled. Supposed to receive $10 off 1st order. When order was canceled, they said I had already placed my first order so I could not get $10 off my next order. They offered me $5 off my next order. I don't understand, the first time I use them and they cancel, l and then they don't want to offer me the same discount as a first time user? Not sure yet if I will try it again...:-(

I had an unauthorized charge on my account and my account hacked where I couldn't change my password. I contacted grubhub for help and a refund and they could do neither. I asked that my account be terminated and a week later I am still waiting on some sort of resolution. If you have any issues do not expect any kind of a timely resolution as I am not expecting any type of resolution. I have spoken to 6 different people and no one seems to be able to fix it.

I placed an order around 11pm and 12 am passed and the order was not still delivered. I called the restaurant and was told that that the food was made bud grub hub as not sent them a driver to pick up the order. The restaurant advised me to contact grub hub to see if I was able to cancel the order. I contacted them and was told that they will cancel my food and return my money in 5 to 10 business days. So they took my money. Never sent a driver or assigned a drive to pick up and then cancel my order and are holding my money for 5 to 10 business days. I though I was purchasing something not giving out a loan.

Foodler is ok, about 85% of the time they send the info to the restaurant fast and the restaurant delivers it to you on time and all the info is accurate. Some other times. Foodler sends the info to the restaurant and the restaurant never delivers or some how it's all messed up and then Foodler doesn't give you your money back. But this is only for deliveries, so I would rather use foodler for takeout.

We ordered a Canadian bacon pizza and a pepperoni sausage black olive and onion pizza. Got a onion pizza and a ham pizza instead. They would not replace our order nor refund us last time we will use them

(Lehigh Valley, PA) After two botched deliveries, I'm not giving them a third chance. Yes, they say they are going to refund my money because the food was never delivered but undependable service when you are hungry just isn't worth rolling the dice. I'm going to give UberEats a try instead.

Ordered at 6:10 pm, they said 45-50 minutes to deliver. Next update delivery at 7:30 pm, next update delivery at 8:10-8:20 pm, next update delivery at 7:55pm. THEN at 7:57 pm they call and say the restaurant cancelled the order and we will get a refund in 3-5 days. An hour and 47 minutes after order was placed! Called restaurant, they did not cancel the order, GrubHub did. We better get that refund in 3-5 business days or will be going to the Attorney Generals office and news stations!

My food was left on the doorstep unknowingly for 45 minutes until I contacted customer support. When I went out I saw that birds were in it! I contacted customer support and they gave me $10 off my next order... Never again ordering from this company or their sister companies (Seamless, Eat24). #BOYCOTTGRUBHUB

Simpleton ceo, small minds think small, please spew more nonsensical verbal diarrhea to your trump supporting employees so we can all watch your comapny get flushed down the same $#*!ter as your verbal sludge. Small minds can't recognize the hypocrisy of their own thoughts and comments.

I have made the mistake of ordering from Grub Hub more than once trying to give them the opportunity to improve each time I've found myself disappointed. It is nothing but mistake after mistake and excuses after excuse. This time the driver marked my food delivered as she was still in another town. Grub Hub reaches out to me for a survey thinking the food was delivered and when they found out it wasn't instantly offered me a refund that I have to wait 5 days for and didn't bother doing anything with the order or replacing the food. DO NOT ORDER from GRUB HUB. Great concept horribly run business and customer service!

I had the most horrible experience with a driver who's name is Walter Pawlikowski. He drives in the middlesex county area and I'm just saying he gave me and my daughter the WORST customer service experience due to the fact that not only was our food late but it was also cold and he was also terribly rude with a cold attitude. He even had his 7 year old kid waiting in the car and I can only imagine what the poor kid is put through. It was so unprofessional I wish I didn't even have to pay for my order and let's just say my order wasn't cheap which made things even worse. Some of the food was mixed and mushed and I believe he didn't even use a cooler. Horrible experience, people if you get this name I highly suggest you switch!

I received a gift card to GrubHub as a condolence gift from co-workers after my parent passed. I used the card three times. The first time, they were 30 minutes early. The second time, they were over an hour early (we weren't hungry yet). The third time, they never showed. The reps were rude and lied about the location of the driver.

I would like to inform people that are considering using GrubHub, that if they care about their health, they should consider that the people delivering the food do not appear to be held accountable to any cleanliness or food safety standards. Tonight while dinning at an Old Chicago, I observed what I thought was an Old Chicago driver take a case full of pizza boxes with them into a restroom. Disgusted, I decided to peek in the restroom and see what the driver did with them. Well there the pizzas were, sitting at the feet of the delivery driver on restroom floor within the cramped toilet stall... I went to tell the restaurant about their driver, only to be informed that they did not deliver. Well I went back into the restroom again to see that the case said "GrubHub" on the side. The people that will be receiving this food will never know! It's disgusting. Suffice to say, I will not be using GrubHub anytime in the foreseeable future.

I have always used seamless but on grubhub there were some reasturants available that were not on seamless. Long story short I ordered from them three hours later nothing call the resturant order is ready driver never showed up called grub hub they are sending another driver and will call the resturant themselves to remake it... another two hours later call back the restaurant received call they remade order driver still has not showed up they offered me a code for the inconvenience which is the only reason i ordered with them again for seven dollars off and big surprise... again! My order over two hours later no status has moved mind you the restaurant i was ordering from the second time I had ordered from them through seamless and no problem received my order on time... so DONE never ordering from grubhub again

I places first order at 8pm to be told 1 1/2 hours later they had to cancel my order.
So order at a different restaurant and told at 11.30 at night that my order was cancled agin because they did not have a driver. Phoned up to complain, and they were struggling to find me somewhere that I could from that late at night! I went to bed very hungry!
I will not be ordering though then again!

Not only does Eat24 mark up the price of the food by an average of $1.00, they also add tax to the delivery charge! What would cost $28.24 incling tax, from Chef Wong's will cost you $38.99 through Eat24! And then you still tip the driver because the delivery charge is just that... a charge! The drivers NEVER get a % of the delivery charge. But here is what is even more interesting- in the state of California, you do not have to pay taxes on food if you are reselling it (Eat24), so is Eat24 double dipping on taxes? They already charge the vendors 12.25% commission... why charge additional taxes? Hhhmmmmmm...

They took my money. My food never came. It was a big expensive order. I called the restaurant. They never recieved the order. I called Grubhub several times. The just kept putting me on hold. I never got to talk to a person. Never got my food or my money back.

The order went though and I got my food when I was supposed to. This would be a win except I made the huge mistake of trusting GrubHub with the personal phone number that I have shared with the restaurant.
GrubHub sold my personal number to telemarketers and they started calling before I even got my food. I will never use GrubHub again.

1st time trying Grubhub because I didn't want to drive to the restaurant. Food took almost an hour and the order was missing items. I called and they said there policy was to not redelivir any missing items but did credit the tip, delivery fee and missing item. I asked if the driver wasn't responsible for checking an order before they left the restaurant and they replied yes but they still don't redeliver. Tried and not impressed. Sadly will not use again. First impression was very poor