Grubhub

I placed an order at 5PM thru Grub Hub, they took my money and I waited and waited. The app changed the delivery time three times. I finally contacted the driver who told me the restaurant never received the order. She also told me she had been on hold for an hour trying to talk with Grub Hub. This entire time the app was telling me my order would be delivered at 7 PM. I then called Grub hud and was on hold for an hour. When someone finally answered I asked for the order to be canceled and my money refunded. Now I have to wait 5 buisness days to get my money back, bearing in mind as soon as I placed my order they debited my account. I am never ordering from Grub Hub again.

I had some visitors On a Saturday night and I ordered some food from a restaurant nearby and paidc $45 for the order. Minutes later I get a text that my order was cancelled. I called customer service to inquire about my order and he said that the restaurant was closed and I will get my money refunded in 48hours to my card. I tried to explain to him that I used the money left on my card and I did not have extra money to spare. He said he can give me a free grubhub for $ 5 dollars and when I expressed my frustration he just hang up the phone on me. I had to order pizza that night and ended up paying $35 to my bank for overdraft fees. How can such a company charge you for an order if the restaurant is closed. And why can not they refund your money right away. I will never use this company again and will just call the restaurant by myself next time. This place is a joke and a big scam.

My first and last order from Grubhub. Have friends in town and thought we would order sushi. Never used Grubhub before so thought I would give them a try. Ordering is pretty smooth and noticed they have Driver benefit fee that is automatically added. When delivered only received 1/2 of the order (two peoples entire meal). I reached out to customer service and they said they contacted the driver and he was on his way to deliver the missing order and should arrive in less than 10 minutes. Great! 20 minutes later still no food. Contacted customer service again, they try to contact the driver but he is not answering. The second customer service agent said they can only refund the cost of the missing items. They can not refund the tax on the missing items or service fee, which I requested because they did not provide 100% service/delivery or even the generous tip we provided thinking we would get excellent service. Grubhub ruined what was supposed to a fun dinner with out of town friends! Recommendation to Grubhub, you should refund taxes and other fees for food that is not delivered and tips should be approved by the customer signs off after delivery.

I drive for Grub Hub. Friday the 4th should have been Friday the 13th. The app the drivers use went down for more than 2 hours. We couldn't even log in or get through to Grubhub. At 7:30 we were getting orders from 5 o'clock. Don't blame the drivers! We were getting yelled at and blamed for everything. I rated 5 for the drivers!

I ordered food through gh and when it arrived the driver called but didn't say anything so I called back and they sent me to voicemail. I called back multiple times while I stood outside and got not answer. But it says it was delivered. I then called customer care and the woman told me there was nothing she can do and she will not refund me. I called the restaurant and they told me that this happens all the time with gh and they have to refund people all the time. I literally work in customer service so being treated like this is rediculous. I will never use grubhub again.

I was about to use Grubhub and my meal was $9.95 including tax and Grubhubs fees are a service fee, delivery fee, and driver fee, and wanted me to add a tip yo ot so the total was $19.95 without a tip yet on a $9.95 ordrer!@... this company has to go! Price gouging is there business and they need to go!

We were missing essentiel parts of our order. "unfortunately we are unable to offer a deliver of the missing items". They were "really sorry for the trouble". But "you will receive a refund of the missing items within 3-5 bankdays." "thank you for bringing this to our attention - have a great day". OMG that is really bad service. Mistakes happen - but then you just accept it redeliver the missing food to the customer if that is what the customers want. I'm never gonna use them againg, So disapointed.

Worst customer service I've ever experienced in my life. 3/4 of my order was not delivered. I asked for a refund and was told they couldn't refund me but offered a 35$ credit which did not come close to the amount of money I was out for the food that was not delivered. I asked for the order to be redelivered and was told their system was not able to do that. So here I am out the money no food and hangry and pissed. I would stay as far away from this company as possible. I've never had an issue getting an order refunded or redelivered with Door Dash. Grub Hub is a crap company with crap customer service and crap solutions. Stay far far away.

Preordered my lunch (around 8:30) to be delivered at 12:00 pm. Said order was confirmed and was ready to be picked up (which it was according to restaurant). 12:00 came, no food. Tracking the driver, they were going ALL OVER the place but never to the restaurant that I ordered from. Then I finally message the driver from the app and they replied with "sorry mybapp isnt letting me or anyone see any orders" but yet when I spoke with the restaurant they said ALL of their grubhub orders have been picked up EXCEPT mine. Fast forward I call to request a different driver, they say they cant do that. Needless to say my lunch was over at this point and I still had no food and when I asked for a refund the lady with customer service had an attitude. I'll stick with doordash from now on. They are always on time and never any hassle. This was my 2and bad experience with Grubhub but I let the first one slide. Never again.

We ordered SUSHI at 6:08 for delivery by 6:50-7. Driver picked up the food at 7:00, which is absolutely fine, 20 minutes late is no big deal when you're hungry and have craving. HOWEVER

FORTY minutes later, RAW SUSHI was still in his car, which hadn't moved, in 83 degree weather, and was STILLA 20 minutes from my house. I texted him to ask for my food, and he says the apps not working and he's on his way but suddenly his vehicle starts moving in the app. So there's more lying.

By then it's 45 minutes of raw sushi sitting in his car so I canceled. And he now has my address. I have his name and number but it could certainly be fake because you don't seem to have a very good vetting process at grub hub. You all suck

Horrible, Horrible service. I placed an order this evening and upon receiving a "delivered notification" (after delivery was delayed by 20 mins) I NEVER received my food. Called customer service and was told "unable to deliver" and my food had been returned to the restaurant. FALSE as I contacted the establishment to check if my order was returned. As I suspected; NOPE! Contacted GRUB HUB and was offered a 50% discount for a future purchase. I will NEVER do business with them again as they employ THIEFS! Unacceptable and they have not heard the last of me! I am not okay with buying that driver dinner as I went to bed hungry. How dare they treat their customers like this!

Ya u should put on your site dont for forget to tip ur delivery drivers because they only live on there tips like them they work for there money. Its a service for them because its where and tear on our car and gas money. Most people think delivery drivers]get paid by the hour but they dont they only live on there tips. When someone doesnt tip them thats pretty cheap of them to do that. If a person doesnt tip a delivery driver they should go pick it up there self instead of using delivery driver for free and getting away with out a tip thats cheap cheap. Grubhub should to make sure they tell the customers to tip ur drivers. The delivery drivers dont do it for free. Can u please change that to make sure that customers tip there delivery drivers thanks and dont give me a speal about we cant say that bc u can

My account got hacked recently, and even though they were able to answer my phone call and cancel the false order and remove my card information, when it came to follow up on the process, as well as deleting my account afterwards, they were IMPOSSIBLE to reach! I'm still waiting on them to respond, but my emails keep timing out to them when the week prior they were delivering just fine. As soon as I get my account deleted, I'm never using grubhub again!

Grubhub charged my mother debit card for grubhub plus, which is an unauthorized charge on her card, she didn't sign up for it at all, now I have to send information that is senstive to them in order to investigate the charges, this is giving me a bad vibe, had a problem similar with Doordash, and now I no longer deal with those fools anymore, looks like it's going to be the same with Grubhub as well

This is insane placed my order with them. Order never showed up all the numbers they gave me were disconnected. After 2hrs and a half and two chat conversation with customer service from grub hub, I had to google the resturant to find a active number telling me they never got the order. I had t give Grub the right number and read more excuses then the past wars. To read sorry canceling the order that never showed up and still waiting for a refund. I should have just opened up a can of soup and call it a night.

Traveling with my children and couldn't leave the hotel. I put in multiple orders, all of which were delayed a total of 4 hours, only to have them cancel again, never bringing us any food at all.

This is the second time I ordered from here and had a horrible experience both times. The first time I ordered was from Bob Evans I didn't he both meals I ordered had to wait 2 hours. Lastnite didn't get food they lied and said they delivered but it wasn't to me and sent a message saying my order was canceled and I would receive a refund in 5 minutes didn't get my money back called customer service didn't get any help from him either. Beware of grub hub.

We had ordered with these guys. They took our money off our card. Sent us an email stating a time for it to be here. And we waited. So we called they told us our order was cancelled 5 minutes after ordering. They didnt let us know and than told us we would get our money back in 3 to 5 business days. If u didnt complete the order than u should be able to put it back on as fast as u took it off. And when u call they are horrible and they chose not to listen to u and they interrupt alot. Heartless as hell

Used twice. First time over an hour late. Second time, never arrived. Recieved call from grubhub 2 hours after I placed the order saying that there was a mix up and that the driver hadn't even left the restaurant. Canceled the order and will never use grubhub again.

So we have had issues before but decided to give it one last try. We ordered food for delivery because we had two people in the house injured this having food delivered to the door was a must.

We watched as the driver arrived at the restaurant… then watched as the driver who was supposed to be on his way go in the opposite direction… they actually went as far the wrong way as it was to deliver. I texted asking if the drivers had multiple deliveries and why they were heading the wrong direction. A few minutes later they turned around heading back towards our home. Then when they finally get there they call asking us to come to them.

We had explicitly put in directions on how to use the call box in front of the complex and how to get to the right door. Then the driver tells us he can't speak or read English. Hmmm then how is he driving in LA? So the least injured person has to go down to him to retrieve the meal. The order looked like it had been on a rollercoaster oozing out of the containers from the hectic ride.

DO NOT USE GRUBHUB if you want your food delivered in one piece, delivered warm and delivered at all.

This delivery service is just bad. They regularly deliver cold food or no food. Their "customer service" is some call center outside of Chicago, IL which is great if you live in IL but not so great for those of us in OR or WA. I probably shouldn't bash on them too much for having a call center in Chicago, they could've set it up in Bangladesh, India, or some other Third World bunghole.

But, if you call their "customer service" they don't particularly care that you're a customer and have no wish to be of service.

Why are they bad? Let's count them off.

1) They deliver cold food OFTEN,
2) The customer service line doesn't give a crap, and
3) They actually have the nerve to include a tip UP FRONT.

Really, I'm supposed to tip you just because? How about I tip you if you do a good job? How about that for a tipping paradigm? Let's tip people who have earned it and see if that works out.

I think GrubHub was invented by a millenial...

WHAT A TERRIBLE EXPERIENCE! DO NOT USE GRUB HUB!
I placed an order for 10 items at a cost of $91.00. I waited almost and hour and received a 3 item order that totaled $28.72. I called the delivery driver who claimed he did his job by delivering the wrong order. I called the restaurant and they told me to call the delivery driver and Grub Hub. After chatting with Grub Hub and being disconnected 3 times, they refunded my money and said that it was the best that they could do. Now it has been over an hour and a half and I don't have my order.

And, the other person whose order I received doesn't have their food either. I hope they received a refund.

Ordered my food. It arrived 1 hour late. Food was cold and soggy. I was missing a meal. I called Grub Hub, they proceeded to explain they can not send a driver to pick up the food that was not in my bag even though I paid for it already. They emailed me a code and told me I had to reorder the missing food and to use the code so I didn't have to pay for the food again. When I went to reorder the price of the food was $0 like promised, HOWEVER, I was being charged another GRUB HUB DELIVERY FEE! Why did their driver not check the order before leaving the restaurant? I will eat the cost of my missing lunch. I will not pay them again to deliver food that should have been delivered in the first place!