Grubhub

Three separate times I've had to call the restaurant and customer service about my order because its ALWAYS late. The first time I had to get it myself. The second time I had to call and ask because I heard nothing for an hour and all of the sudden it was canceled a refunded. This time I had to call and request a driver be sent out to deliver my food. The customer service girl stayed on the line so I couldn't take the survey after the call. She wanted me to hangup first.

I orderd food for $62.99 worth of food and I have never received any of it and it said it was delivered and I never got it they said they refunded it because order was canceled I never canceled anything horrible way to handle this situation

Literally the worset experience ever. Never using GrubHub again. Order for 20 people in office meeting was never received by restaurant. GrubHub cancelled the order onyl when I called since it was past dleivery time. I was left hanging figuring out lunch for 20 people. Worst experience and customer service!

I ordered from a restaurant waited 35 mins just to get an email saying my order was cancelled because the restaurant was not open today! UIm very pregnant by the way. They sent me a 10$ off coupon so I placed another order waited another half hour called grubhub they said my food was out for delivery and was getting me an eta of the driver I held on the pone for 16 mins before hanging up my lunch is an hour long and I wasted it waiting for my for food. I called back got another agent he said my order will be another 20-30 mins at this point I was done i requested a manager and my money back now i have two pending charges for food that was never delivered. Ill NEVER use grubhub again not to mention my coworker next to me ordered at the same time I did from grubub and she also did not get her food..

This is the worst company on the planet! We have tried to give them a chance several times and they still failed. We ordered food and it takes three to four hours to get your food IF you get it at all! Please heed this warning. DON'T USE THIS COMPANY!

My friend had to get a refund because the driver took too long and it was past our Job Corps center's curfew (note: we ordered at 8:23). It's not like the Taco Bell we were trying to get food from was in Clearwater! Noooo! It was on 5th Ave North! We're on 22nd St South! It was literally an L route and they still took forever! Now I'm going to bed HANGRY! I've even thought of using GrubHub in the future, but tonight convinced me that I never should! Thanks GrubHub, for such a "GREAT SERVICE"!

We ordered from Kobe. We noticed as soon as our driver pulled off, that we were missing two entrees. I called Kobe and they actually had already called the driver to let them know that they forgot a bag. I was informed that they would get another driver enroute to deliver our order. After nearly 90 minutes of waiting, I called Kobe back. They said they remade our food, contacted grub hub and grub hub and not assigned a driver to our order yet. I then called Grub Hub, spoke to a very apathetic male, he pretty much told me there's nothing he can do. I'm beyond frustrated with this company. My spouse and I are both Covid positive and unable to leave our residence to get food. The fact that over 2 hours have passed by and they couldn't even give a courtesy call, is just unacceptable. Don't waste your time using this service, they proved how much customers do not mean to them.

The app says it delivers to my address and then when I completed the order it said I had to pick it up. I called customer service and the guy Enrique sounded high and said he couldn't help because he didnt understand. Reminds me of the movie idiocracy. Anyways that app is gone from my phone and I'll go with other services.

I placed a big order from one of my favorite resturants and the f**** delivery man never delivered it to my house, he never answered my mssgs or calls. Im pretty sure he kept it. I always order frm uber eats and have never ever had a problem. And i ended up ordering from grub hub cause they are not in uber eats. Atleast grub hub refunded me the money but i have to wait atleast 5 days. Im very upset

Grubhub never pushed my order through, gave me confirmation AND TOOK MY MONEY and I called the food place after it had been well over the delivery time and they never received the notification from Grubhub. I tried to call the customer service line and it rings once then beeps like it's disconnected. What kind of a business boasts 24/7 support but has a disconnected line? Then I tried to "chat" and still haven't received a response. After I tried to communicate with them, I magically received a confirmation that my order was placed and was given another hour delivery time. I will NEVER use this service again and will direct business to orderup instead.

We aren't using them anymore. They are bullying their emplyoees who voted for trump. We won't use them and we are telling all our friends not to as well. What they did was illegal and their employees need to contact the EEOC asap for relief!

I ordered food on Grub Hub to pick up. When I went to pick up, restuarant was closed. This was Sunday, three days ago. I still can't get a hold of Grub Hub or the restaurant, Taqueria Moroleon. I am still out over $33. This is so frustrating and such a rip off. I do not recommend at all! Terrible service. Try to help a restaurant out and order food from them and get ripped off. Shame on Grub Hub and Taqueria Moroleon on 9th street in Springfield, IL.

Do not trust this company. The poor folks at customer service are nice enough, but the company is an utter failure. It's one purpose is to deliver food. It Epically fails at this regularly. Customer service can do nothing to rectify any problem and you will have waited an hour for FOOD THAT WILL NEVER ARRIVE. Please don't ever waste your time with Grubhub

Ordered food at 7 pm. It is going on 10 and i am still waiting. Food was tracked being made at 712 so now im about to eat my dinner which has been sitting for 2.5 hours. What a joke.

Almost every order I've ever placed has either been hours late, I'll have multiple phone calls from the driver who cannot speak english yelling saying they can't find my apartment when it is a 25 story building that has signs on every side of the building. Shows on every google map. Customer service argues to refund me for food I've never received and shows no empathy for waiting hours - wasting my time- when I cook be cooking or ordering through DoorDash. HORRIBLE COMPANY.

Will cancel your order and hour after it's placed. This has happened to me over 75% percent of the time. Terrible business model and customer service.

My food almost always come spilled or shaken and get charge different fees. I'm tired, they rocked long enough during the pandemic and treating people this way that had no choice.

Grub hub is worthless they are over priced and can rarely get an order right. Plus they have never delivered any where near there estimated time usually 1 to 3 hours later than estimated if at all

Ordered from Boston Market estimated delivery time of 9:07 pm received an updated that my order was delayed and the ETA was extended in additional 30/45 minutes Made contact with customer service and refuse to cancel and refund This place should not exist

I would never order from Grubhub again. Lots of hidden charges. If you do order, make sure you know exactly how much they are charging. We were mislead, and our meal cost twice what it should have.

Cannot promise an ETA, keep delaying your order until all restaurants close! Hate Grubhub. I wish I could give it 0 stars. They compensate by giving you $10 coupon. TRASH

4 times in row I have had issues with my food NOT BEING DELIVERED. Support over the phone left me on hold for more than 22 minutes just to tell me they couldnt find a manager and they would try to assign another driver because the previous one couldnt be found. DO NOT USE GRUB HUB AT ALL. WORST. SERVICE. EVER.

Forcing people to resign because you do not share their political ideology is illegal and an act of bullying. I cant wait to see this company go bankrupt.