Grubhub has a rating of 1.1 stars from 4,540 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grubhub most frequently mention customer service, delivery time, and next order problems. Grubhub ranks 211th among Food Delivery sites.
Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle
Check your receipts. Past month Grubhub has been increasing service fee after order delivered when charge posts to account. Food price, tax and tip stay same, but their service fee increases. For example when orders placed fee $4. Final charge then $4.80. How is this not illegal? Beware!
It's an awesome concept, but they hire the worst drivers. Food is constantly late and cold, and not b/c of rest. GrubHub, you need to vet your employees a lot better.
My order came to $61.58 My receipt show the same but they charged my card $73.90 where did that extra charge come from i asked them no one knows anything please do not use grubhub
Order delivery estimate was 45-55 minutes. Right! Try two frigging hours. I can say I tried this service twice... my first and last at the same time. FAIL
I've finally deleted my app, multiple cancelled deliveries, accepting orders when they know the restaurant is closed and posting false delivery times and drivers... I'm DONE
Food never showed. Called customer service 21 min ago to reach a resolution; still haven't spoken with anyone just listening to some awful piano music. This is bull$#*!.
Tip for consumers:
uber eats has never failed me.
Ordered from Boston Market estimated delivery time of 9:07 pm received an updated that my order was delayed and the ETA was extended in additional 30/45 minutes Made contact with customer service and refuse to cancel and refund This place should not exist
Only delivery service that isn't customer service oriented and won't let you cancel... GrubHub delayed my order another 45 minutes. How are they still in business?
Absolutely love Grubhub. Really fast and just so well down. My favorite part is that I can order environmentally friendly. No need to send me a menu, knife and fork when I eat at home!
Overcharged for an order then told by their customer service that is was my bank's error while staring at the overcharge on my account. Will never order from a company like this again. Very SHADY...
I would never order from Grubhub again. Lots of hidden charges. If you do order, make sure you know exactly how much they are charging. We were mislead, and our meal cost twice what it should have.
The reviews about orders being dropped, food arriving cold, payments being taken and having to fight for a refund are true. We gave Grubhub many chances to get it right thinking it was just a one-off but it's clear this is how they conduct business. WILL NOT USE GRUBHUB EVER AGAIN.
Food didn't turn up. Online assistant was polite but unhelpful. Seriously flawed model. Instead of value add it's value destroyed and rumbling tummies!
Ordered food for my sick sister and her family... but her order never arrived. They didn't even try to correct it, just gave me a refund. Last time I order from them.
Worst $#*!ing place to order from food was cold late and gross, Took two hours for one cup of coffee from right down the street I could've walked there and had it within 15 minutes Never ordering from GrubHub again
Tip for consumers:
Don’t waste your time with these people, you’re more likely to starve to death
Products used:
Coffee from grubhub
This place is horrible constantly changing your delivery time and orders taking 2-3 hours without apology without service recovery just plain unacceptable
KFC in valdosta ga has a known sex offender of a child working for them, by the name of Carl Wilson. Why should we spend our money. To help him. Boycott
I am in Northern CA San Francisco area. I've ordered from Grub Hub three times. Twice they didn't show up. App says delivery in 30 - 45 minutes. An hour and a half later I call. They tell me it will be another hour and a half. Shame on me for giving them two more chances but Door Dash didn't have the restaurant I wanted. The one time they did show up, took them an hour and 10 minutes. This isn't a large service area so I don't understand why their service continues to be so poor. DOOR DASH IS AWESOME AND WHO I USE EXCLUSIVELY.
We are hosting a small party and expected the food to arrive at 12:15pm the Latest. I called the restaurant at 12:50pm they said grubhub picked up the order at 11:30am. We waited for more than an hour and no phone calls whatsoever. Later they canceled our order. At 12:57pm. I have to order food again and this time I will have to pick up food personally. Can't trust grubhub. They are terrible! The price on there is also more expensive because they charge so much from the restaurants.
Terrible! Over priced! Ordered our food for 5:00 delivery. At 5:35 I called The restaurant And they said it was never received. You suck! If I could give you a zero, I would. Deleted App... see ya
I have used Grub hub more than once. After having another disaster with them, where they do not deliver all entrees, I call in... they have to leave me on hold 15 minutes to call restaurant to make sure I'm telling truth... oh but wait, they cant get through... crazy they got through to place partial order earlier... the RESTAURANT refunds me for food i didn't receive... then i realize grub hub KEPT 17$ tip and $4.99 delivery fee! Hahaha - when i call back for 3rd time they explain that they keep that unless you specifically ask for that refund.! HAHAHAHA really? After rediculous contact and nearly 2 hours to get things straight- I still had to cook dinner but finally got tip and fees back... omg
I was given an hour wait time for my food. After an hour and 15 minutes my food still hadnt arrived. I called Grub Hub they said, oops, we didn't dispatch a driver. No ammends on their part werr offered until i pushed. They offered me a $10 coupon, less than my food order. My food over 2 and a half hours later arrived. Next time i will use uber eats. What food delivery company doesnt dispatch a driver!
I ordered from grubhub around 80 times zero problem great restaurant list. I don't know why people complain about it but maybe it depends on the state you live in.
I've never used their service but the comments the CEO made inexcusable. He wants employees with opposing political views to resign. He's trying to divide rather than heal. So wrong.
Ordered cooks bev and food. Was 45 min. Late, then just left outside a business in the ground. A customer brought it in, warm, melted... not good service! Don't recommend
Products used:
Grubhub did service
Delivery without customer service, I order chips at a restaurant he set a term that my package will be immediately message me as it gets picked up. No message called. Delivery man cell # was given. Man that answered phone seem confused after given address. The only words this person knew was DUDE DUE IN DIFFERENT TONE LEVELS. FOUND PACKAGE, AND A LOWER DUDE TONE. A missing link dropping off food unannounced.
GubHub offers food delivery from local restaurants.
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