• Grubhub

Grubhub

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Overview

Grubhub has a rating of 1.1 stars from 4,540 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grubhub most frequently mention customer service, delivery time, and next order problems. Grubhub ranks 211th among Food Delivery sites.

  • Service
    796
  • Value
    743
  • Shipping
    505
  • Returns
    512
  • Quality
    640
Positive reviews (last 12 months): 2.8%
Positive
4
Neutral
1
Negative
136
490
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How would you rate Grubhub?
Top Positive Review

“Your Go-To Food Delivery Service”

Rekhmir S.
4/2/24

Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle

Top Critical Review

“Fees increase after delivery”

Cay C.
9/28/24

Check your receipts. Past month Grubhub has been increasing service fee after order delivered when charge posts to account. Food price, tax and tip stay same, but their service fee increases. For example when orders placed fee $4. Final charge then $4.80. How is this not illegal? Beware!

Reviews (4,540)

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Reviews that mention popular keywords

delivery time (238) delivery service (299) credit card (170) delivery fee (154) delivery driver (150) grub hub (667) customer service (1139)
Thumbnail of user andyi11
1 review
0 helpful votes
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November 26th, 2017

It's an awesome concept, but they hire the worst drivers. Food is constantly late and cold, and not b/c of rest. GrubHub, you need to vet your employees a lot better.

Thumbnail of user annetteh146
1 review
0 helpful votes
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May 11th, 2020

My order came to $61.58 My receipt show the same but they charged my card $73.90 where did that extra charge come from i asked them no one knows anything please do not use grubhub

Thumbnail of user mrr31
1 review
0 helpful votes
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July 31st, 2017

Order delivery estimate was 45-55 minutes. Right! Try two frigging hours. I can say I tried this service twice... my first and last at the same time. FAIL

Thumbnail of user carrieannw1
1 review
1 helpful vote
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February 25th, 2020

I've finally deleted my app, multiple cancelled deliveries, accepting orders when they know the restaurant is closed and posting false delivery times and drivers... I'm DONE

Thumbnail of user cannont
1 review
1 helpful vote
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July 1st, 2017

Food never showed. Called customer service 21 min ago to reach a resolution; still haven't spoken with anyone just listening to some awful piano music. This is bull$#*!.

Tip for consumers:
uber eats has never failed me.

Service
Value
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Quality
Thumbnail of user patricke238
14 reviews
8 helpful votes
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January 1st, 2023

Ordered from Boston Market estimated delivery time of 9:07 pm received an updated that my order was delayed and the ETA was extended in additional 30/45 minutes Made contact with customer service and refuse to cancel and refund This place should not exist

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Thumbnail of user cam3
2 reviews
0 helpful votes
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January 31st, 2020

Only delivery service that isn't customer service oriented and won't let you cancel... GrubHub delayed my order another 45 minutes. How are they still in business?

Thumbnail of user jessicaw31
5 reviews
3 helpful votes
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May 27th, 2014

Absolutely love Grubhub. Really fast and just so well down. My favorite part is that I can order environmentally friendly. No need to send me a menu, knife and fork when I eat at home!

Thumbnail of user donaldt21
1 review
2 helpful votes
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July 28th, 2015

Overcharged for an order then told by their customer service that is was my bank's error while staring at the overcharge on my account. Will never order from a company like this again. Very SHADY...

Thumbnail of user ashleye174
1 review
0 helpful votes
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June 10th, 2020

I would never order from Grubhub again. Lots of hidden charges. If you do order, make sure you know exactly how much they are charging. We were mislead, and our meal cost twice what it should have.

Thumbnail of user ay76
1 review
0 helpful votes
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November 12th, 2020

The reviews about orders being dropped, food arriving cold, payments being taken and having to fight for a refund are true. We gave Grubhub many chances to get it right thinking it was just a one-off but it's clear this is how they conduct business. WILL NOT USE GRUBHUB EVER AGAIN.

Thumbnail of user yinkab
2 reviews
0 helpful votes
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August 29th, 2015

Food didn't turn up. Online assistant was polite but unhelpful. Seriously flawed model. Instead of value add it's value destroyed and rumbling tummies!

Thumbnail of user richardm3008
1 review
0 helpful votes
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October 31st, 2021

Ordered food for my sick sister and her family... but her order never arrived. They didn't even try to correct it, just gave me a refund. Last time I order from them.

Thumbnail of user mivillea
1 review
0 helpful votes
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May 10th, 2022

Worst $#*!ing place to order from food was cold late and gross, Took two hours for one cup of coffee from right down the street I could've walked there and had it within 15 minutes Never ordering from GrubHub again

Tip for consumers:
Don’t waste your time with these people, you’re more likely to starve to death

Products used:
Coffee from grubhub

Service
Value
Shipping
Returns
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Thumbnail of user crystalm186
1 review
0 helpful votes
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September 24th, 2019

This place is horrible constantly changing your delivery time and orders taking 2-3 hours without apology without service recovery just plain unacceptable

Thumbnail of user joeb1399
1 review
0 helpful votes
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June 7th, 2020

KFC in valdosta ga has a known sex offender of a child working for them, by the name of Carl Wilson. Why should we spend our money. To help him. Boycott

Thumbnail of user valm95
2 reviews
0 helpful votes
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November 20th, 2020

I am in Northern CA San Francisco area. I've ordered from Grub Hub three times. Twice they didn't show up. App says delivery in 30 - 45 minutes. An hour and a half later I call. They tell me it will be another hour and a half. Shame on me for giving them two more chances but Door Dash didn't have the restaurant I wanted. The one time they did show up, took them an hour and 10 minutes. This isn't a large service area so I don't understand why their service continues to be so poor. DOOR DASH IS AWESOME AND WHO I USE EXCLUSIVELY.

Thumbnail of user cryafteryoucancelmylunchc
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

We are hosting a small party and expected the food to arrive at 12:15pm the Latest. I called the restaurant at 12:50pm they said grubhub picked up the order at 11:30am. We waited for more than an hour and no phone calls whatsoever. Later they canceled our order. At 12:57pm. I have to order food again and this time I will have to pick up food personally. Can't trust grubhub. They are terrible! The price on there is also more expensive because they charge so much from the restaurants.

Service
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Thumbnail of user donnaf452
1 review
0 helpful votes
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May 13th, 2020

Terrible! Over priced! Ordered our food for 5:00 delivery. At 5:35 I called The restaurant And they said it was never received. You suck! If I could give you a zero, I would. Deleted App... see ya

Thumbnail of user vickiee5
1 review
1 helpful vote
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July 11th, 2017

I have used Grub hub more than once. After having another disaster with them, where they do not deliver all entrees, I call in... they have to leave me on hold 15 minutes to call restaurant to make sure I'm telling truth... oh but wait, they cant get through... crazy they got through to place partial order earlier... the RESTAURANT refunds me for food i didn't receive... then i realize grub hub KEPT 17$ tip and $4.99 delivery fee! Hahaha - when i call back for 3rd time they explain that they keep that unless you specifically ask for that refund.! HAHAHAHA really? After rediculous contact and nearly 2 hours to get things straight- I still had to cook dinner but finally got tip and fees back... omg

Thumbnail of user amyz29
2 reviews
0 helpful votes
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July 6th, 2017

I was given an hour wait time for my food. After an hour and 15 minutes my food still hadnt arrived. I called Grub Hub they said, oops, we didn't dispatch a driver. No ammends on their part werr offered until i pushed. They offered me a $10 coupon, less than my food order. My food over 2 and a half hours later arrived. Next time i will use uber eats. What food delivery company doesnt dispatch a driver!

Thumbnail of user nassera7
1 review
0 helpful votes
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March 27th, 2016

I ordered from grubhub around 80 times zero problem great restaurant list. I don't know why people complain about it but maybe it depends on the state you live in.

Thumbnail of user johnb725
1 review
41 helpful votes
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November 10th, 2016

I've never used their service but the comments the CEO made inexcusable. He wants employees with opposing political views to resign. He's trying to divide rather than heal. So wrong.

Thumbnail of user stacyf195
1 review
0 helpful votes
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June 19th, 2022

Ordered cooks bev and food. Was 45 min. Late, then just left outside a business in the ground. A customer brought it in, warm, melted... not good service! Don't recommend

Products used:
Grubhub did service

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardt1360
1 review
0 helpful votes
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July 2nd, 2021

Delivery without customer service, I order chips at a restaurant he set a term that my package will be immediately message me as it gets picked up. No message called. Delivery man cell # was given. Man that answered phone seem confused after given address. The only words this person knew was DUDE DUE IN DIFFERENT TONE LEVELS. FOUND PACKAGE, AND A LOWER DUDE TONE. A missing link dropping off food unannounced.

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GubHub offers food delivery from local restaurants.

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