Grubhub

Ordered from grub hub with chipotle twice. First time, no chips and salsa delivered. Refund adjusted (thanks to great customer service reps). Tried them again for a second time, no chips and salsa delivered again. Texted the driver as soon as we opened the bag to notice... and driver did not respond. Once again, customer service rep adjusted price for missing item.

The customer service reps are very nice and did issue the refund of the missing item. However, the service/delivery charges... not fair. Both times, the delivery was not right. If the delivery cant even be made correctly, should probably adjust the additional charges as well, especially since meal costs $40, half of which is service charges/tip... Especially since this has happened twice now.

Food tasted good. Delivery time was all find and dandy. Customer service reps are great. Too bad they can never get the order right. Probably wont order grub hub anymore. Id rather go to chipotle myself and have it done right even with a pandemic going on.

Grubhub tried to charge me twice for items in my order. I wonder how many people have been ripped off because they did not pay attention to the billing for an order.

Rotten to the core. Terrible company. CEO is a moron. Employees need to sue now for the toxic atmosphere these idiots have generated in the workplace, before they are forced into bankruptcy.

Terrible deliver service. I will never use them again. I ordered food 2 hours ago and it is still not her. They dont update you at all and you cannot call anyone.

Every single time we call in 4 hours early before noon and they are late at least an hour from noon. This company is not reliable. Last time using it. Over it.

Driver had no idea how to get to my house. I was on the phone with him trying to give him directions (he was right around the corner) he still couldn't get it. Finally I told him to put it in his GPS it is 2020 and he does drive for a living -DUH- He told me he had no idea where he was and I should be grateful and shouldn't be mad. He hung up on me and I never got my food. I got a full refund and a $3.00 coupon. I don't think the 3.00 is worth the trouble not when there are other services out there. I am deleting the App as I speak

I personally don't like nor do I trust using apps for food delivery; do the traditional way with calling the restaurant directly or pick up take out at the location. One of GrubHub's drivers never made it to the restaurant my husband and I ordered from, made us wait for over two hours: during that time my husband called the restaurant regarding our order, and then the driver claimed/updated the app that our food was delivered when it wasn't. My husband then called GrubHub and explained our situation and all we got was our money refunded. Personally I think after that situation we're owed a free meal paid by GrubHub, but I'd rather leave this review and spread the world to NEVER use this app or do business with GrubHub.

Poor management that requires political conformity from employees. If you're one of the people who voted for Trump then you're irredeemable according to the CEO. Appalling.

We ordered from a local restaurant and the delivery time was approx. 45 min. To 1 hr. After checking the email receipt and clicking on "Track Order" we discovered the delivery time had been pushed up to 1hr 45 min to 2 hrs. We called the restaurant and were told the order was ready, GrubHub had been notified but their driver had never shown up. We called GrubHub and found they hadn't a clue what the situation was so we canceled the order and ate something else. At least they canceled and refunded quickly, they must have had a lot of practice. We will NEVER use GrubHub again.

Absolutely do not recommend. Order is never correct, always missing items. The average wait time has normally been around two hours for a half correct order.

I've ordered from grubhub a lot and they always brought me the right things, but recently my orders are always missing something and its really annoying.

The place I usually get my food from closes at 2AM, but Grubhub won't let me order anything after 9:30PM. The app wont allow it, says pickup will be next day. I never called on that, but then I ordered some food today at 7:30PM and app said delivery will be 8:15-8:25PM. At 8:35Pm I called Grubhub, employee said driver is on the way but they have no way of contacting him to find out ETA. Asked to speak to a supervisor and supervisor told me there has not been a driver assigned for my order yet that's why they can't contact anyone. Restaurant wasn't answering my calls either so I ended up cancelling order. I even tried to "chat" with customer service they said driver was on the way and will deliver in 15 minutes. I just don't understand the lies and the difficulty with ordering with this app. Just problematic!

They take your food elsewhere and blame you stating they know they went to the right address and say oh I'm sorry and say 5-7 business to get your money back I don't recommend they use doordash instead I wish It was an option for NO STARS CAUSE IT DEFINITELY THEM

The food quality was AWFUL! Order was supposed to go through Wings Things and More in Owings Mills MD. The chicken was AWFUL. Dry inside, greasy outside, and their buffalo sauce tastes like vinegar and maple syrup. Just disgusting. STAY AWAY!

I ordered after clicking the $12 discount, ordered food and it was never calculated in. Had to call customer service and they resolved it and I would see it in 8-10 days. I ordered at 6:20pm and meal was promised before 8pm. I got a text at 8pm saying my meal would arrive at 10:20pm. I have kids. They went to bed hungry. I called the customer service number and they said they would give me a refund of my meal. They was left cold at my door step which I got the next morning. I called them because I didnt see the refund and they said they gave me $12 off (which was a promo for ALL new customers) and waived the $3.99 delivery fee and thats all they could do. Conclusion: NEVER ORDER FROM HERE.

I had my doubts after a friend said it took 2 1/2 hours to get his food and I'm up to eating over an hour and the store just closed. They continue to keep pushing back my order. This site is complete trash. The restaurant is less than 5 MINUTES FROM MY HOUSE. Tried to use delivery because of Clovid-19 to be nice but this is garabage

Twice in 6 days I order from grubhub. I work in healthcare and with the recent pandemic I am having to pick up extra hours to protect those coworkers who are unable to work the front line. The first night I ordered from grubhub, it took two hours which I understand with the government placing a stay at home order it makes sense but the gps on the app told me my driver sat at the post office for 45 minutes. Once I did get my food, 2 hours after ordering, my driver was smoking a cigarette on a non smoking health facility campus. This puts our patients and myself at risk. Tonight, my second order, I ordered agin. The gps on the app told me that my driver was on his way. I saw him drive through our parking lot. I was outside waiting for him. He contributed to drive through and away. He updated the app to say delivered even though I never got my food. I called the support line who was able to call the driver (even though he ignored all of my calls). He told her that he didn't feel comfortable going to a healthcare facility. Even though he didn't have to since I was waiting outside. They have me a refund but I wanted to know what happens to my food. They told me he refused to return to bring me my food. This is ridiculous, I'm working a 14 hour shift and just wanted some food. He would have zero contact with anyone who was ill, I get checked everyday for illness, I'm healthy. He had my number and location, he could've called me, or not accepted the order in the first place. I will not be using grubhub again. Two terrible encounters in a row, they don't check their drivers and have zero accountability.

THIS SERVICE IS JUST AS BAD AS DOOR DASH !! THEY JUST CANCEL OUT ORDERS WHEN THEY GET READY & THEN YOU HAVE TO WAIT 5-7 TO GET YOUR MONEY BACK !! I PLACED AN ORDER TODAY VIA GRUB HUB FROM A LOCAL RESTAURANT & GRUB HUB CANCELLED MY ORDER & CHANGED IT ON THEIR WEBSITE AS IF THE RESTAURANT IS CLOSED UNTIL TOMORROW ! WHICH I KNOW FOR FACT IT IS NOT TRUE !!! NEVER ORDER FROM THEM AGAIN !

I ordered a pizza from Papa John's at 6pm today Wednesday August 30,2023 and supposedly it arrived at 6:47 pm then delayed at 7:30 and now 8:30 pm, this service is terrible today it was debuted and fired.

I WILL NEVER USE GRUBHUB AGAIN! Had a problem with an order and called to let them know... they gave me $5 of free grub... BUT... you have to use it within 30 days AND you have to use a credit card/paypal when redeeming it! I do not use a credit card and when I called and asked "So, what you're telling me is: no matter how loyal the customer, if I do not use a credit card or paypal to redeem free grub, I'm $#*! out of luck, yes or no?" the supervisor replied "yes" APPALLED. I immediately deleted there app and I will tell all of my friends to do the same. WORST CUSTOMER SERVICE EVER! You can't compensate someone who has been $#*!ty service with even worse service. Save yourself the time and trouble and just call the restaurant directly.

I ordered for delivery with the order total after tax and all fees coming out to $19.25. Driver never rings doorbell but I did miss their calls and they never answered back, so I call customer service and ask for refund. They wouldn't give me one, but offer me a $20 promo code so I'm like okay that's fine. Turns out "Scam and Eat 24/7" won't allow the customer to redeem the code unless they match the order minimum of the promo code, BEFORE TAX AND DELIVERY FEES. So essentially they want you to pay more than you did in the original order/delivery(that they screwed up), in order for you to get the customer service that you should've gotten in the first place. The nerve. Avoid delivery through this peabrain middle man company at all costs!

I made a order here around 5:29 and it said it'll be delivered by 6-6:10 didn't show up so I contacted customer support at 6:50 and I got emailed not to long after giving me a promo code and saying it'll take ANOTHER HOURS TO DELIVER something a couple blocks away

PAid 50$ for pizza. Waited 5 hours and it never showed up. Grub hub told me they would not give me a refund because i was not willing to wait for the food to be delivered!