Grubhub

Order was placed at 2:09 then the driver tried to pick up order at 3:42! I'm sure that is way too long to try to pick up an order! Bad service never will order from them again!

So, I went to a girlfriends house last night. The plan was to order sushi and have a girls night in. I ordered our food at 8:15 - the food came at 9:55. It also came with a bad attitude from the driver - and my soup was missing. DO NOT USE THIS SERVICE.
I called their customer service line to voice my concerns, and the guy on the phone gave me a $10.00 coupon. WHAT?! It felt like a digital pat on the head. FORGET IT! THIS SERVICE SUCKS. SAVE YOUR MONEY AND GET YOUR FOOD YOURSELF.

I ordered at 10:45pm and expected delivery went from 11:20pm to 11:45pm to 12am to 12:20am to 12:30am UNBELIEVABLE! And then I finally get in contact with an agent being all sympathetic until to find out they stop delivering at 12am. Was asked if they should cancel the order. Um, DO I HAVE A CHOICE? And then this takes 5 days to get back in your account. Boycott grub hub. Stick with door dash. I only wanted to use this gift card I got. If any body wants it I am willing to give it away. That's how bad this service was.

I used grub hub to place a delivery order for the first time, from a place I usually order from... but my order was delivered a half hour AFTER their allotted time frame. I wouldnt use this service again, and Since I prepaid I included a 20% that should have been way less. ALWAYS CALL & Always tip upon delivery

I have been a grubhub customer since 2010 but after tonight I will never use grubhub again. When my order was 20 minutes late tonight, I called customer service and the representative told me she would contact the restaurant and text me the status. 20 minutes go by and I still had not heard back from grubhub. When my order was 40 minutes past it's expected arrival time I called customer service back to tell them I wanted to cancel my order. She informed me the delivery service told her our order had been delivered already. Well, that was clearly not true! 12 minutes of being on hold passed and she told me the delivery man confirmed he dropped it off at a house with a gate and a housekeeper. My house does not have a gate nor do I have a house keeper. So basically my order was delivered to the wrong address. I was told my order would be refunded and I would receive " free grub ". After wasting 2 hours waiting at home for a delivery and having to deal with customer service, this company has the gall to give me a $5 dollar credit. Gee, thanks. Unfortunately, the service at grubhub has substantialy declined. I have been running into issues like these 2 of the last 5 times I've ordered from them. This will be my last time. Good riddance, grubhub.

Last night, we used Grubhub for the 1st time using the link in an email we received FROM Grubhub stating, "Delicious delivery is nice. $12 off your first order of $15+ is even better.* So don't delay, order today!" Only $7 was deducted even though we used THAT code through THAT link in the email, this was our FIRST order through them and the order was over $40. When I chatted with someone on the Grubhub website just now, they were NO HELP and evidentally implied I lied about the code saying it was only a $7 value. I told her I could forward it to her - that it CLEARLY says $12 off and if it's posting wrong that is not my fault. She would not fix THEIR mistake, did not let me forward the email - NOTHING. Terrible customer service. That was our 1st and LAST experience with Grubhub.

ABSOLUTELY HORRIBLE experience. Adjusted filter to places that were open in Chicago (it was around midnight) and delivered. Pizza place popped up - put my order in, charged me $40 - waited an hour an a half, look for help on GrubHub, their site redirects you to call the restaurant directly - guess what - they closed at 11PM. Awesome. Not being able to leave the house, I called GrubHub - 30 minute wait, no answer - BUT HEY, they let you chat online with a HUMAN as I read "you are ticket #88" What? 88 people ahead of me? I figured they can just refund me tomorrow, I'll order something else. Order something else from a local pub - says it's going to be 90-120 minutes for a wait AFTER I already put my order in of $40 this time. Seriously - what a JOKE. So here I am, could have been in bed by now... WAITING for an order. I will NEVER use GrubHub again. This has been the WORST experience with the food industry in my life. Learn to run a business, you pricks.

DO NOT USE THIS APP! I ordered food twice, and the restaurant claimed they never received the order, yet I was charged both times and had to wait 2-3 hours for food. This app sounds good on paper, but they clearly haven't worked out the kinks yet.

GrubHub was linked to fraud from my PayPal account. They phished for my identity using both my first and last name. Then they authorized autodraft to come out monthly of my account. I spoke with paypal and they said it has been happening to many many people. STAY AWAY from GRUBHUB!

Took 45 min longer than what we were told to receive 4 ice creams that our served with warm cookies! Cookies were cold Ice cream melted and 45 min late! Won't use Grub Hub again!

I will never ever ordered from Eat24 again, check my email and said that order was confirm and was deducted from my account, waited 2 hrs for food, so i finally decide to call the restaurant and was told they never received the order from Eat24. Ridiculous! GO WITH GRUBHUB...

Twice in 5 days Grubhub never shows up with the food. Twice I call customer service and twice they said they had to cancel the order. Without calling! Hungry kids. Do not use this service.

Driver's keep ur drink's or food items then you can't get anyone to help you resolve the issues. Free Not So you tip the driver to rip you off! Customer service department doesn't work either.

I've had nothing but problems when I order from Grubhub, from having my food ready at a restaurant and Grubhub not even assigning me a driver (this was after an hour of ordering), having it take over 2 hours to get my meal, to getting a completely wrong order. The drivers also don't know how to follow direction: I put very detailed instructions on how to get to my home because it is hard to find and every single time I order from Grubhub, sure enough, I'm getting a phone call because the driver is supposedly at my door with my food and I'm not answering... read the damn directions! I've uninstalled the grubhub app from my phone because I have way better luck with Doordash and Postmates. NEVER USE GRUBHUB

My order was wrong. I reached out to eat24 customer service and they said that there is nothing they can do about it. No refund and no corrected order. I will never use them again!

Ordered through EAT24 with a $50 minimum. EAT24 called me back and said the restaurant actually has a $150 minimum. They went back and forth saying they'd call me back. Called me back twice. After an HOUR, they ended up crediting me $20 for the hassle and my family did not get food through them. They explained to me that the restaurant wouldn't budge on the minimum. They added that they just bumped them from person to person. Blamed the restaurant completely. That said, we called the restaurant to complain. They said they NEVER TALKED TO EAT24. So we decided to get EAT24 to talk to the restaurant and at the end of it all... EAT24 admitted that they lied. It was the 3rd party that was the problem, but EAT24 blamed the restaurant. NOT GOOD Yelp. NOT GOOD.

THE ABSOLUTE WORST DELIVERY SERVICE IN THE WORLD! DO NOT ORDER FROM THEM AND THEIR CUSTOMER SERVICE IS TERRIBLE WHEN THEY FORGET A MEAL! WILL NOT SEND ANYONE OUT AND BARELY REFUNDS ANYTHING! THEY SUCK!

Horrible customer service and you have no way of confirming receipt of your order or speaking to anyone. I ended up receiving lunch 2 times this day and it was for a corporate team! NEVER AGAIN!

An employer trying to force his political views on his employees is disgusting and illegal. I have cancelled my account and removed the app from my phone.

Completely and utterly worthless and aggravating. I'm pissed off. 3rd time these lazy bastards stood me up with an hour notice. I'm hungry.
Lazy $#*!s. Sorry MFS.

Was at Wing stop eating when I noticed a bunch of drivers for grubhub come in to pick up orders, 1 female decided that the food was hers also because I witnessed her eat from the order.

I order from Grubhub because of coupons. They don't honor coupons- you have to email 10 times. They don't understand emails. They waste your time by denying coupons.

DO NOT ORDER FROM HERE.

The absolute WORST company in the entire world. Customer support 3 people didn't even talk to me. I sent $70 they said they didn't get it and are trying to help me and i'll have my money by Monday but I have no money to order food now.

THE WORST COMPANY EVER. DO NOT ORDER FROM HERE!

EVERYTIME I order from here it is a different problem. EVERY SINGLE TIME.

LISTEN TO ME i WOULD NEVER TAKE MY TIME TO WRITE A REVIEW BUT I AM SO MAD THIS IS THE WORST COMPANY EVER DO NOT GIVE THEM YOUR MONEY I WILL PAY FOR YOUR FOOD INSTEAD OF YOU ORDERING FROM THEM.

DO NOT ORDER FROM HERE.

They left the chat when I told them my bad review is going everywhere