Grubhub

My order was incomplete ( for the second time). I called the girl that delivered it- She didn't answer. So I called customer service to see if the girl could go back and get the rest of the order. All they could do is tell me they were sorry and refund the money. But I wanted my food.
Like if you are gonna refund anything. Refund it all. It's not about the money. It's about good customer service.
LOOK IN THE BAG- MAKE SURE THE COMPLETE ORDER IS THERE- - THEN LET THE RESTURANT TIE THE BAG CLOSED. SIMPLE

First time using the app. The app itself, changed my address, the driver wouldn't answer me & $50 worth of food was delivered to the wrong address. Now I have to wait 3 to 5 days to get MY $ FOR MY DINNER TONIGHT back! Awful app & a rip off!

For the record, this is my first 1 star review EVER! I was in Raleigh NC and viewed a local restaurant, and this Yelp Delivery popped up. I used it to order food, because I trust YELP!, upon submitting the order for delivery within the hour I received an email that stated delivery would not happen until 11am the next day! The next day! My original order was for a pizza and wings to be delivered one hour later. I immediately looked for a customer service number on the site to no avail *RED FLAG*, and used the online option to attempt to cancel the order. After emailing, I did receive a phone call and the woman said the restaurant is closed, which was a total lie. I am three blocks away, and this restaurant is open and has a line out on the sidewalk! The customer service rep was very rude, nasty to be frank, she literally told me if I knew the restaurant was open why was I too lazy to go it?!?! I told her to cancel my order and she hung up on me. I then went online to find my account charged (not a pre-authorization, a full charge including the tip) and I had to call Visa to cancel the order. Now that I have had such an awful experience, I went online to check up on this business and am able to see other reviews, almost 100% are terrible reviews similar to mine. It is obvious this business is a fraud and I intend to communicate this to the NC Attorney General so that hopefully this fraudulent business will not scam others. I sincerely hope no one else has to experience this.

Food FINALLY ARRIVED 1 1/2hrs late! Sandwich was soggy, ice cream melted and arrived after my bedtime at 10:00pm. Was supposed to arrive by 8:15pm. I'll use DOORDASH next time. Called customer service and they juggled me around to different customer service reps who left me on hold for 20 minutes and I hung up in frustration. JUST TERRIBLE SERVICE!

You mother$#*!ers need to be shut downnn! My promo code never works, even as a new user. If your intentions is to make me paying for food more than what I originally do then I don't need your $#*!KIING HELP!

2 orders placed in 3 weeks time.
1st order: Dessert-GrubHub driver had picked it up and was making several other delivers while I sat waiting for my food which was stated to be here 25 minutes prior to me canceling. Ice cream held while they made other deliveries? LOL, really?
2nd order: Just happened. The order was stated to be here in 25-35 minutes. Once again, time passes and it passes. I called the restaurant and was told it's been sitting there for 20 minutes. The driver kept delaying the pickup. I called GrubHub again to cancel.
The kicker is, they act like they are doing you a service by refunding your money. I was given a time and both times it didn't happen. Both times I wait for a refund to hit my credit card again. Both times I am still sitting without food I thought I was getting. They offered absolutely nothing in return-no credit-no free meals-nodda. Bad Business. Won't Happen Again!
For prepaid orders, your monies will be back in your account as soon as your bank makes it happen (no more than 5-10 business days) They seem to think all of us who write these reviews should be ok without the food or our money.
I would use another service. GrubHub has very poor reputation.

I used to work at Eat24, so I should've known better than to order through them. But, on 6/4/15 it was the second to last day of school and I was running late getting our class party together. The restaurant I wanted to order from wasn't open yet, so I ordered $362 of pizza and wings through Eat24 and scheduled the order to arrive three hours later. The order never showed up because Eat24 never faxed it to the restaurant (that's right, Eat4 still uses FAX to send orders to restaurants). I had to run to another pizza place at the last minute. By the time I got back to school, there was only 5 minutes of lunch left. When I contacted Eat24 via their "chat" option, I never got to communicate with anyone. I waited for several minutes and no one answered my chat, so I closed it. From working there for a year, I know what $#*!ty service Eat24 has -- they don't send orders to restaurants A LOT, even though they take your money and honestly, the staff doesn't really care when something goes wrong because they know they have plenty of customers who will still use the service. I felt uneasy ordering through Eat24, and now I've definitely learned my lesson -- never again!

2nd time ordering from grubhub and the 2nd time they delivered to the wrong address. Said they dropped it off on my porch, nope, my neighbor's porch on a rainy day! Let's see how long it takes to get my refund. DO NOT ORDER FROM GRUBHUB!

What kind of company is Grub Hub to hire drivers that steal from a 96 yo Mother in a nursing home?

I am in Florida ordered a pizza from Tripoli Pizza in Methuen Mass. The pizza was supposed to be delivered at 4:30pm, I got a text that said it's delayed and now they would deliver it at 5pm. I called my Mother at 6pm the pizza was still not there. The staff at the nursing home walked all the way around the building anyway, nothing anywhere. Everyone agreed it was stolen!

Called Tripoli pizza they said it was picked up. Tripoli called driver said he dropped it off at the back door. What!

The driveway pulls right up to the front door with a BIG sign that says ENTRANCE. Why would a driver drive all the way around back and leave it at a deserted loading dock. The answer he wouldn't, he didn't.

He stole the pizza! I am sure it's not the first time he did it. Why would Grub Hub keep a driver that steals!

BTW Tripoli Pizza has great pizza and they offered to make add more to the order if we order again. They also said that Grub Hub drivers do this all the time and Uber Eats is even worse.

I never got my pizza for my daughter's birthday party. But they gave me a 5 dollar credit for when I order next. Which means they don't care and I will not be ordering agian. #nogrubhub #nouber

Initially grubhub was fine. Then their web developers screwed it up. Here is what they need to know:
1.90% of people are using their phone to order
2. You can't downlosd an App from google if your phones are on a family plan
3. The web implementation has this main problem for a smart phone: The touch screen touch locations seem to be the last to get downloaded, after every picture from every restaurant, which takes forever and if you touch the screen before that happens it sends you somewhere random you didn't want to go and the back button will likely take you back to sign in! That hsppens 75% of the time so ordering is a long frustrating experience and the restaurants are closing before you can get your order in.
4. The search facility is crap. You can't search for food like " Cod and chips"
5. The pre-programmed search categories like Ice Cream give crap results, e.g. pizza restaurants. They are not updating for each area.
6. McDonalds is always top of every page whatever you are looking for. What MacD is paying you for that, Grubhub, is not worth your plummeting market share

Get your web IT fixed!

Order a Pizza Location was in 1 mile and it took GRUBHUB 1hour 30m to deliver. My guests were waiting and I feel ashamed when I call customer care they simply told me they will give me 20% off on my next order. Do u think I am going to order next time with Grub hub NO WAY I will Never in my life? UE is far way better than GH. Worst experience.IF GRUBHUB doesn't have enough drivers they can simply not take orders and not waste people's time and money.

Ordered from them because I was frustrated with others, hoping this would be better. I found what i wanted and added it to my cart, instead of 'confirming my order," they said Placed Order, on its way. Ummm, ok. Said it was going to be 45 minutes from a place literally about 5 minutes away. Then showed me the delivery fee... almost twice the other charges of the others. There was a button, "we got your back." if you find a place to deliver cheaper, let us know and we will match the price... Great. You have to post a picture of your receipt from the other company - so you want me to order it again and pay again so I can show you a receipt? Umm, no. So I called and waited on the phone for 14 minutes, while they 1. Couldnt find my order - O now we found it. 2. said I still had time on my delivery... I was NOT saying it was Late... did you even listen to me? Waited another 11 minutes for them to verify what I was saying for the past almost now 30 minutes. NOW, here comes the driver with my order... LMAO. So, I was upset, so I just hung up - knowing i would not use them again. Then I get a call back - O well give us 30 days to verify your order that you found it cheaper somehwere else. Really, 30 days? You KNOW I am right and you are just simply a SNAKE like all the others. So, now I am done with them to. IE: cook food and bring lunch because there are just NO GOOD delivery services out there.

Don't ever use grub hub it is honestly the worst way to get food. I ordered McDonald's and not only did they charge for me for an order I didn't ever get. I got it AGAIN. And I still didn't get it.

DO NOT EVER Use The Grubhub App And Order Food. Numerous Times They Have Charged Me And My Boyfriend For The Food We Ordered But NEVER DELIVERED IT. They'll Just Keep Delaying Your Order Over And Over, Before You Know It You'll Be Sleeping For The Night With NO FOOD And A Credit Card Charge. I Literally Had To Get Up & Go Pick Up My Order Myself. I Made The Order Before 8pm And Its 9:30PM. Yes I Called Customer Service And Made A Complaint, They Didnt Seem To Care They're Just Refunding Me The Delivery Charge. Horrible Customer Service

DO NOT RECOMMEND!

I plugged in my address years ago, and mistakenly put the address as the house next door. Ever since, I've re-entered my address and the system keeps overriding it with the wrong address.
This has happened repeatedly. When I order, I do not see the wrong address popping up anywhere, and again, keep putting in the correct one.

Tonight, as usual, the delivery driver went to the house next door and of course, they either turned him away or didn't answer. Fortunately, I answered the text and went down to meet him.

Then he got extremely beligerent, insisting on showing me on his phone the address (which was incorrrect) and told me he should have just thrown my order into the street. He was a big fellow, and very intimidating, I tried to tell him that the address on his phone was not the one I entered on-line, but then he threatened to hit me in some fashion. He almost wouldn't give me my order. I sort of had to grab it and run inside our door, which locks behind me. It was, frankly, traumatic.

There's obviously some bug in the system that won't let me correct the address, but also this driver was, let's say, less than understanding (especially since I was out there to get the order after I got his text).

From now on, we'll use other delivery services - I don't want to go through all that drama again.

Inorder subway and they offered a menue that the store was not able to fill. They over charge me by $20 and refused to refund me my money. I got a new credit card and I my first and only transaction was with them, few days later I found out that someone used my credit card on a smoke shop. I have my physical card, su some got the # to make multiple transaction. I regret ordering from them. DONT USE THEIR SERVICE OR YOU'LL REGRET IT LIKE ME!

Alexandria VA - Placed an order of $100 for Bob Evans in Springfield VA with Grub Hub. I had people over - some wanted breakfast & some wanted lunch.
Watched the online map for driver to be near my home and went to the door to stand & watch for him to be on my street. Never saw him. Then online website showed he delivered order so I called Driver's number to ask what happened. He said he knocked & no one answered. (that's a lie since I was standing at the door). I asked where is the food, thinking he could still bring it to me. He hung up on me! When I called back he did not answer the phone.
So I called corporate customer service to complain - was told someone would call the driver as he should still have the food to deliver and I would get a call back. I never received a callback so I called customer service again later. This time I stayed on phone hold as didn't trust they would call me back. After waiting told the rep could not reach the driver.
I asked would someone report the driver for dishonesty as he either took my food or misdelivered but he's apparently unwilling to admit what he did.
I ended up having to order Dominos pizza for my guests just to get them fed quickly plus I'm out the $100 charged to me for the Grub Hub order.
What makes me most upset is that the driver got to keep the tip!
I went online tonight and deleted my credit card information on Grub Hub website. I have in past used Door Dash - always very pleased with service. From now on I'm staying with Door Dash - they may have less choices but their drivers are honest!

I placed an order through Grubhub, received an email from Paypal saying my account was charged, and got an order number from Grubhub. But my computer froze while the order was processing so I called the restaurant to make sure they received my order (they did not). Grubhub called me about 5 minutes later to tell me that although they are going to take my money from my Paypal account, they are not going to pass my order along to the restauant. Grubhub says my order will go to the "Charge Investigation Team" for 48-72 "business hours" and they will get back to me (via email because I was told that team doesn't have phones) on their decision... GRUBHUB TOOK MY MONEY AND REFUSED TO ORDER MY LUNCH. Do not order through Grubhub; it's not worth it.

My order got canceled after 1 hour and 1/2. I contact GrubHub and they say to place another order? Are they kidding me! Never again. I will call the restaurants directly. They charge restaurants an astronomical charge for each order placed on GrubHub. CALL THE RESTAURANTS DIRECTLY PLUS NO DELIVERY CHARGE. BUNCH OF SCAMMERS!

Family and I ordered through grubhub to a local place. Delivery driver took a while, but finally arrived with our food. As we were checking the order, half of it was not there. Contacted the driver and he said that there was nothing that he could do and to contact grubhub directly. Due to the Covid-19 virus, my family tries to stay within the guidelines and not go out unless absolutely necessary. Contacted the establishment and they said that they were closing in 20 minutes, I live 30 minutes away. By the luck of the draw i was able to get there before they closed. This was completely the opposite of what I wanted to do with my night, but I have hungry kids and have to feed them. Bottom line: I had to drive to get my own food anyway, had an hour and a half wasted after the original order got to my house, had to pay for parking and gas, and to top everything off, the manager of the establishment said that grubhub was straight garbage and doesn't know why anyone would use them. THIS IS COMING FROM THE MANAGER. Just a compete and total waste of time and money, do not use them if you don't have to.

I've already posted this in the seamlessweb review, but reposting it here since its a comparison on grubhub and seamless web

It's 3pm on a Sunday, and this is the number of restaurants I found available to delivery to my address in hells kitchen at this moment
Seamlessweb: 280
Grubhub: 261
--advantage: Seamlessweb

Grubhub's design looks prettier, but I feel like seamlessweb's UI is much more useful.
I'm very big on reviews (obviously so are you if you are reading this.) Seamless web allows me to sort by stars and see how many reviews the restaurant has, a feature Brubhub does not have.
Grubhub does has yelp reviews as well as its own reviews, but what's the point if it doesn't link to yelp when you click on it?

Also when I go to the menu, the smaller font on seamless web makes me feel like I'm looking at a real menu, which is good.
Grubhub has the menu on the right bar with other restaurants still listed on the left bar. Why would you have take up valuable screen real estate when I've already chosen a restaurant? Also, because of the huge font, you have to scroll twice as many screens to see the whole menu, which is quite annoying.

Another advantage Seamlessweb has over grubhub is the most 'liked' and most 'popular' item boxes on the right, which is very useful when you are exploring new places to order from. I wish yelp would actually have a menu and the same kind of feature so i know what dishes to order when I eat in at a new restaurant!

Overall, seamless web the better site to order delivery from. There's a reason why all big banks use seamless web to feed their overworked excel monkeys!

Grubhub used to be reasonable but now it's like a typical Corruprorate America "fee to death" mentality. $44 will cost you $65 with a strandard driver tip. Service fee plus delivery fee!? WTF?!