Grubhub

Never got our food. Time of delivery kept extending... the excuse... no drivers... wtf people... you are a delivery service with no drivers!?!? Don't have drivers then don't take orders morons!

They forgot part of my meal and wouldn't go back and get it! What kind of service is that? With this level of service, I'm amazed they are still in business!

Grubhub have recently been having trouble with payments: unprocessable. I called customer service and they said use another card. I contacted my bank and there is nothing wrong with my card.

I waited 2 hours for my order and I received a notification that my order I was delivered. NO FOOD CAME! I called the restaurant and they informed me that the driver came and picked up 3 orders of BBQ which came up to 86.00. I called the driver and she would not answer my call (Grub hub company tried to contact her too and no answer).
Smh! I'm not pleased with this. I will never use GRUB HUB AGAIN. DRIVER NAME WAS REBECCA! HERE IN SAN FRANCISCO!

Grubhub might help businesses get more sales but they have a strong hold on them. IT IS BETTER FOR THE BUSINESS TO GET A CALL DIRECTLY FROM YOU. I found 90% of the time I get better prices, better service, better customizing of my order and more options. Often they put higher prices on the Grubhub menu because they have to pay them a 25% fee.
So I now only use Grubhub to look at what's available and what around me. Then call directly myself. 99% of the time I can still pay by credit card and even include the tip. I save money
I've had major problems with Grubhub not getting my phone number right. One time I used my account at a different address. It's fine you can add addresses. But the next six orders they used the wrong phone number. I only found out because the driver called the other addresses phone number with a problem in front of my address. The next three orders I use online chat to get help with this and it was not good. On one I said the restaurant has my correct number, my profile has the right number, so fix it. They came back saying all is ok now because they called the restaurant... duh. The next orders were wrong. Chat did not fix it repeatedly. Numerous calls to Customers service did not fix it. On the third call (many orders later) they said oh yeah we've had this problem for a while try deleting your address and re-adding it... goodbye. That did not work. In my LAST ever orders I put my right number in the entree special instruction and the delivery order instruction. I gave the more than enough chances. BYE.

Used it for the first time today
Deceptive
Said order would in an hour from time of order
Come to find out no driver available so order never placed
Do not use this service

GrubHub is by far the worst perpetration of fraud on the American public.

EVERY restaurant serves sub-par swill and we pay and aexorbitant amount for it. $#*! GrubHub.

I recently tried using grubhub on vacation in Myrtle Beach, SC. The first time I used it, I accidentally touched an item on the menu and it added it to my order. I was not able to remove it. When the order came it was missing an appetizer. I called the restaurant, they said the appetizer was not submitted to them and they have this trouble all the time with grubhub. It was still on my bill. I am out almost $20! The next time I used it, it worked fine. The third (and last time) I used it, it would not accept the credit card I had on file, which I had used the previous 2 times. I engaged the "Contact us" and had the option of chatting with someone or calling. Since I was getting steamed, I chose chat. All that Billie the chatter did was to suggest a multitude of things that I should trouble shoot. After trying some of these, I asked Billie if he could access my account and see what the problem was. He said he was not able to do that, that he was not really customer service?! That ended our chat. So here is what I did and recommend, especially if you are out of town and are not familiar with the restaurants: use grubhub to find restaurants that deliver, then look up the restaurant phone number and order directly with them. That uses grubhub as what it really is best at, showing you restaurants for deliver/take out and avoids any need for customer service. Grubhub as search engine! Happy Eating!

First of all, I always tip. So that isn't the issue. However, I've never had my order on time. This last time, the order kept getting delayed. I called to see when I could get it, and the driver was extremely rude and basically told me I was fifth on the list. I don't know why this is such a difficult thing to learn, but delivery food has been a thing for a long time and this doesn't seem to be an issue. Anyway, after all that, I didn't ever get the food. Another time the food had started to become bad. It was fish, and the fish was going off by the time I received it. Honestly, if you can't get the food within a reasonable bracket around the initial ETA, then just be upfront and tell people right off that it'll be an hour and a half so that we can just pick the food up ourselves and not use your service. If the wait time is over twice the eta when I ordered, it's really no longer the order anymore. And if the driver is picking up too many orders in too many disparate places (this driver was 40 minutes away, totally outside of town, when I called, and claimed he'd be 10 minutes), then maybe rearrange?
In the end, I only tried this service because my work is extremely busy and I didn't have time to get dinner. But if it means I won't get the food at all, I might as well not even try.
I wouldn't even be this annoyed (even though I never got my order) if the driver hadn't been so rude and nasty to me. I'm sorry your business model is bad, but I still paid for a meal that wasn't sitting in a car for hours.

Excellent tacos! Had to stop in for a try, really! Hand made tortillas for their tacos, salsas were good and the concept is worthy.

Stop in and try them, you won't be disappointed.

So I received a postion of my order and 1/2 eaten cake so put of concern we through all food away and called restaurant and grub hub right away and they offered me $10 on a 50+ order

I've now had two interactions with their customer service, and both were horrid. This last time I had a restaurant with an extremely rude delivery driver who YELLED at both my girlfriend and I when he couldn't find our apartment. So when we discovered a hair in our chilaquiles AFTER eating a healthy portion of them we were pretty upset. However, that was only the beginning of my woes. I contacted customer support through their messaging app (only way we could contact them on the app, btw) and requested to speak with a manager. I was however stonewalled and ultimately ignored for over 20 minutes (I kept a screenshot of the chat log it was so ridiculous) until I finally called, livid. It again took nearly 5 minutes to connect to a manager, and when I finally did she wanted a picture (?!?) of the offending hair. Finally we did get a refund after 40 minutes, but I will NEVER be using them again. I can't believe the rudeness and disrespect, this company needs to seriously evaluate how they treat customers.

I wanted to send a food gift to members of an office staff. I chose to send a dozen bagels to an office staff in Langehorne, PA because they were so helpful to my office staff in York, PA. I completed the Grubhub web order information multiple times, only to have credit card information I put there rejected (multiple times with different cards). I suspect that the Grubhub site likely takes the name you show as the "contact" and assumes that it's the person ordering and hence also assumes that it is the credit card holder name, then credit card is rejected because the contact name is not the credit card holder name. Reason for rejection of good cards is an assumption, but given that the cards work fine everywhere except Grubhub, I can only believe that it is the reason. Grubhub needs to find someone that website development experience to do their sites and include a way to include correct cardholder names if items are being sent as gifts (Again, assuming that is the reason for rejection).

Grubhub use to work now all I get is "We've stumbled upon an unknown error. Please try again." I have called and they told me to clear-out my cach, which I have done. Today I tried on my Linux computer, my 2019 macbook, and my iPhone grubhub app. On all three platforms I put in my order and rest of the information. When I click on "Proceed to Checkout" I get the message, "We've stumbled upon an unknown error. Please try again.".

Today I called and they said "try the app". Which I did. And it didn't work, same message. I asked if "I'm I the first person to complain about this?" the female customer service agent said "Yes". "I have not heard of any other customer with this problem." Funny I called last week to tell them it wasn't working and I asked if they could put my order in by phone. Answer "No we can't do that".

So what is the "unknown error"? Is it there are not any drivers available? Is it with my payment method, credit card? Is it my address, maybe I didn't enter it in absolutist correctly, although it use to work (as did my cc)?

So now I go to Doordash. They seem to work.

Had a 15 dollar order that was 1.5 hours late and cold. All they did was waive the tip and delivery charge. Couldn't even comp a $15 order that was extremely messed up? Never again

I placed an order for a 6:30 pm delivery. Received a confirmation say food would be delivered between 6:35pm & 6:45pm. Then I received another text message saying the delivery would be between 6:45pm & 6:55pm. At 6:46pm an email was sent, not a text message, saying the driver could not reach me by phone. I had my phone with me the entire time. I did not see the email because I was not on my computer. At 7:20 pm I called to find out what happened to my order and was told the driver could not reach me, and because he couldn't reach me, they weren't going to deliver or return my money! The order was for $27 plus tip!

Placed my order at 7:39 pm. At 9:22 they said it would be another HOUR. Ok. At 10:10 pm they called to cancel my order because the restaurant has CLOSED!

I end up using grubhub quite a bit, if only because it is a great aggregator of all the delivery options nearest to me. The software is a bit "janky" on my computer... actually runs smoother on my cell phone. The full web pages load poorly and are difficult to maneuver on my PC. So for convenience of browsing lots of choices it is great. I do not like how to make up for the grubhub cut some places raise their prices but I get it. I take it with a grain of salt because I am getting "free delivery". If I was a business I would feel almost compelled to sign up for it just because people like me are so likely to use it and not search the web for other places. The review system is pretty harsh (a lot like this site lol!) a lot of people go on just to rant and complain and will give some really good restaurants terrible reviews for things that are really trivial and not indicative of a restaurants' overall quality. Gotta love the internet as a place for people to recklessly vent and hurt businesses... sigh.

I placed an order at a restaurant that I have eaten at a couple of times. When I received my order and began to eat I choked on a piece of plastic in my food. I then examined my food and found more plastic. I called the restaurant and they asked me to text pictures to them. They told me they would remake the order and I could go pick it up or they would give me store credit. I refused both one the fact that 1) I could not eat that meal again after choking on plastic and 2) I would never eat there again. I asked for a refund and they told me since it went through Grubhub they could not do anything about it. So I called Grubhub. The lovely lady was extremely sorry that that happened even though she wasn't the one who cooked the food. She placed me on hold and called the restaurant. She then told me that she is waiting for the manager to get to the restaurant because he was not there and she would call them back and get me my full refund. She also told me if anything would change she would call me and I do not need to be in contact with the restaurant. And hour later I received an email from Grubhub stating I was fully refunded my money. Thank you Grubhub!

Thank you for comping my order after the restaurant came back to get my CC info asking for more money. Unbelievable! Be responsible for the prices on the menu!

The guy never brung the food, after a long wait, we texted him, he texted to give him 10 minutes, never came, we cancelled after waiting some more. Never again Uber Eats is better.

I ordered food. The restaurant took it to the wrong address. Eat24 calls me and says the restaurant wants to charge an extra delivery fee, and "do I still want the food?". Nope. Uninstall

I ordered a grilled cheese sandwich from Fame Grilled Cheese thinking this is where it came from when actually it came from Village Inn instead. Grubhub lies!