Grubhub

I ordered from a local restaurant and the order was cancelled. I ordered from a second local restaurant and the order was canceled. What a waste of time. I could have just driven to Whataburger.

SO A DRIVER STOLD MY DINNER AND GRUB HUB DOES NOT BACK THEM THEY SAID THEYLL REFUND MY MONEY IN 5 DAYS THAT DOESNT EVEN MAKE SENSE I PAID THEM TODAY THEY BURNED ME WONT EVEN GET ME FOOD AND THE MONEY THEY TOOK FOR NOTHING WILL BE REFUNDED IN 5 DAYS THEY ARE SCANTLESS THIEVS WORST COMPANY EVER. THEY WONT LET THE REVIEW BE PROCESSED UNLESS YOU RATE THEM AT LEAST ONE STAR AND ADD IMAGES THAT YOU DONT HAVE SCANTLESS $#*!ED COMPANY THAT STEALS PEOPLES MONEY AND FOOD.

NEVER EVER EVER USE THIS SERVICE. I ordered Chinese food, which takes 15 minutes max to prepare, at 3pm and received my order at 5pm. Needless to say the noodles were dried out and crunchy for lo Mein and the almond fried chicken was soggy. Grub hub offered $12 on first time order which I never received and when called was only offered $10 by grub hub. I received an e mail from the restaurant saying order would be here by 4:30 which I was fine with since the site says it may take one hour and was willing to give them 90 minutes, but not two hours! Grub hub of course blamed the restaurant saying they got busy at exact time I placed order and only had one driver. My question would be then rather than give a customer $40 of nasty food that has sat there almost 2 hours why didn't they just make new in 15 minutes if they cared. This restaurant was Ming Palace in Everett, Wa. Grubhub forces a delivery charge PLUS a minimum 15% tip for this sh*t service and food. This first time customer did this for the last time. Course when doing online chat with me they just ended the conversation when I wanted to know why it would be my problem the place got busy and only had one driver and there response was basically to hang up on me.

I ordered my meal from Grubhub at 540 with an estimated delivery time of 620-630. As 620 approaches I check the app to see it's now estimating 650, not a big deal. I check again and now it's estimating 720 hmmmm inn maybe the restaurant is busy. I check yet again and now it's estimating 740 that's more than an hour past the time originally estimated. I contacted the restaurant who told me my food has been ready for quite awhile and no one had picked it up. I then chat with customers service at Grubhub who informs me my food cannot be delivered until 835! I ordered at 530 so that is 3 hours from when I ordered! I told the rep that is unacceptable my food would be old and cold by then. They cancelled my order and gave me a full refund then the fun part began. The delivery driver starts texting my phone stating she didn't steal my food. Ok... I never once said she did. She then states she wouldn't do that especially not chicken she don't eat chicken. I didn't even order chicken. She then says she left the food at my door and took a picture... FALSE because the restaurant confirmed it was never even picked up. I told her I cancelled the order already to have a good day. She replies that she's the one who cancelled the order because she's not allowed inside the restaurant. What does that even mean? Is she banned from the restaurant haha! Anyways I find it ridiculous the drivers are allowed to harass the customer like this.

DON'T order from Grubhub! They don't give a damn & the service is lousy to nonexistent!
Here's what happened to me: I ordered from a Cheyenne WY restaurant at 4:30 p. M for delivery at 6 p.m. When dinner wasn't here by 6:40 p.m., I messaged & was told a driver hadn't been assigned to bring me my order, but delivery would be expedited. The kitchen at the rehab center closes at 7 p.m. & the doors close at 8 p.m. Dinner didn't arrive by 9 p.m. & I messaged again. I was told a driver wasn't available. I cancelled the order & told Grubhub I'd NEVER order from them again.
It was unacceptable behavior by Grubhub not to inform me problems could be expected from the start & keep me informed of delays throughout. It wasn't suggested I cancel the order until a few minutes before I cancelled. I can't imagine restaurants that enjoy dealing with late arrivals or drivers who don't arrive at all because reheating their food or letting it go out cold don't make them look good either.
The end result was I got no dinner that night because the kitchen had closed at 7 p.m. & the doors closed at 8 p.m. so no other delivery was possible that night.
Tori Adams.

Ordered my LUNCH at 3pm - only to have their driver show up and hour and half later at my building and deliver my already paid for food to another apartment despite me saying it was for me.
I wanted to cancel but after speaking to customer service I had them resend the order and ANOTHER hour and a half later I call the restaurant after receiving no reply from EAT 24 and the restaurant says they NEVER resent it bc EAt 24 completely cancelled the order.

It's 7pm - I still have no lunch! Save yourself the headache (this is not the first time they mess up my deliveries) and use another service!

Normally I would never right a review like this however Grubhub was so incompetent tonight that it boggles the mind. After I placed an order at 9 I received an email at 11:45 (an hour past expected delivery). It revealed not only was my order canceled BY GRUBHUB, not only were all of the restraunts in the area closed, BUT IN 3 HOURS A DRIVER NEVER PICKED UP THE ORDER. IT TOOK THEM 3 HOURS TO TELL ME THIS. I am litterally so hungry RN and cant get food because this took so long. The worst thing is that I might view this as a one time issue except for the fact that THIS EXACT SAME THING HAS HAPPENED TWICE BEFORE.

A 5 dollar discount which expires in two months i not enough. I litterally did not eat tonight because of this companies incompitance and I am deleting the app.

Tried to order through Grubhub to celebrate an important day. Got a text saying food was delivered--no food. Tried to text and call the driver--no response, mailbox full. Not that we could eat food delivered to someone else anyway, even if they'd retrieved it! Called customer service, who canceled the order but when I said this is dinner, can we please put the order through again, they said they called the restaurant and that I would get my email and text about the delivery. I asked several times, but how much time do you think it will take, and are you sure I'm going to get an email/text about the next order? Yes, I was told, several times, and they said the time would be in the next email. After waiting 15 minutes, post call, I called the restaurant. They were very apologetic, said someone had called them, that they had canceled the payment, and THEY SAID THEY WOULD CALL BACK WITH REORDER AND NEVER DID. When I called customer service again, they said they could see the notes on our cancellation, but that Grubhub can't reorder for us--that I would have had to do it again, which was NOT what the first customer service representative said. He lied. Why? I don't know. But the upshot is, the evening was ruined and we had no dinner delivery. Thanks, Grubhub. Thanks a lot.

I have ordered many times from GrubHub or its predecessor organizations (Eat24) before. Usually the food is here within the indicated time, the delivery person rings my door bell or knocks on the door (I sit close by the door) and I receive the food. Today after 70 minutes I contacted GrubHub that my food was not here after having ordered it.

They said a driver had attempted to call me and then driven away. I told them I had not received a call from a recognizable caller ID nor was there a message left on my answering machine alerting me. No-one rang the door bell or knocked on the door. I was then informed that drivers do not need to do that (although at not point was I informed that I should be awaiting a call from a person whose name/number I wouldn't recognize). Moreover, the food wasn't left for me retrieve. I was furthermore told that the driver would not reattempt delivery nor would I be reimbursed for food that was not delivered. I have successfully disputed my VISA charges and will from now on order directly from the restaurant, which is much better anyway. GrubHub charges a heft "service fee" (separate from tip to driver) plus a 25% fee from the restaurant where the order was placed. This lessons taught me what I should have known, order directly from the restaurant.

I ordered from grubhub and the dtiver never delivered my order.and never even drove
Driver by

My condo. I had my patio light or wss open and I sat by. THE DOOR WAITING AND A NO SHOW after 30 min I finally. Gave up TERRIBLE SERVICE. STAY AWAY.

Apparently, Grub Hub is a bit confused about the fact that their service is to deliver food that you've ordered and paid for. Tonight, I ordered curry and rice. The curry came, but not the rice. I messaged them, and the customer service agent said he'd refund me. I let him know that, given the choice between a $2.50 credit to my account or eating dinner, I'd prefer to have the rice delivered, so that I could eat (the restaurant is REALLY close to my house--I just don't have a car tonight). He said that it was impossible, as he'd just refunded the rice. (The delivery driver--who I tipped, BTW--had JUST left!) I explained to the customer service agent that I wasn't going to drink the curry, and the main order INCLUDED rice, so I hadn't really gotten my meal. After a lot of back and forth, I finally got him to get the rice re-delivered (or so he said). Two hours after the original order, no rice. AND they had re-charged me for it. WHAT THE WHAT?! I ended up drinking a protein shake, and putting the uneaten curry (I guess I'll make rice for myself tomorrow...) in the fridge. They could NOT CARE LESS about the fact that you're ordering food because you're hungry. It was the weirdest customer "service" conversation I've ever had. I literally typed to him "When I order food through your service, because I'm hungry, and then you don't deliver said food, I don't care about a refund. I actually want the food, and for you to do what you promised." I'm still hungry... BUT I have a $2.50 refund on my credit card! Wheeeee! What terrible customer service. What terrible fulfillment of a business transaction.

Receipt total 43.51. Grubhub charged 87.16. The psychic at Grubhub said I ordered $50 in fish... LIARS...

Delivery was to take only 30 minutes. One hour late and the driver didn't even know the area. Even when they provided a map.

I've twice received emails offering 20% off to be deducted when I check out.
Didn't happen either time. I won't be using grubhub again.

This is the worst platform made and whoever they hire for customer support is sooo bad! We will never use these guys again. Sticking with Doordash!

Livid is not the word I order tonight at 7:12, it is currently 8:25. Utterly Ridiculous! Save your anger, hunger and so very much more.

This has been the worst ever experience in ordering food. Not professional and not responsive. If there is a zero I would give to them

Driver hung up on me because he supposedly didn't understand English. Order supposed to be here by 1025 now 1045 and still not here. Never again.

Just like all th other reviews my experience was horrible. They canceled my order 40 minutes after I placed it. Kind of screwed me there.

Ordered my food, and they kept on delaying it. I watched my time go up every 30 $#*!ing minutes. Doordash is way freaking better.

They lie about delivery time, tell the same stories when your food is late and never refund your cold meals. Grub hub sucks. Bad.

I ordered from Denny's had special instructions and this is the second time there was things missing etc... and have to wait for refund. Never again!

Three times in a row no driver or driver after an hour wait then pushes order back 2 hours. Totally awful customer service. I have deleted the apo