Grubhub

Ordered $55.30 worth of food tonight from A restaurant and had grub hub deliver it. The order was placed at 6:50 pm and didn't get here until 8:35pm.

It was missing 2 complete dinners I ordered for my 2 young grand children. I called them and told them and was told to call the restaurant. I called the restaurant and they informed me to call grub hub back so I did and was told by grub hub to order the items I was missing again and they would refund the cost of the second order.

Well I wasn't refunded and did not get my second order I paid for because the driver refused to go get it. They cancelled my order and my grand children were left here waiting for food that was never coming. No one called to tell me the order was cancelled either!

I called the restaurant only to be told it was closed. I called grub hub back and was given a code for 25 dollars to use grub hub again! I want my money back! How do I get the money back? I have been on the phone with both places for hours now and it is 10:53pm.

No food and no money back, 2 very hungry sleepy kids and only given coupon codes to use grub hub again. I do not wish to do business with Grub hub ever again! I don't want the codes they have been giving me, I want my money back. They refuse to give it back. Even after 14 phone calls and emails, no satisfactory service.

Services are so slow n ridiculous they extend your delivery time just cause they can't find a driver.

Never, ever, use this service if you value your palette or your hard fought freedoms as an American!

They cancelled my order for absolutely positively no reason and they didn't even try to give an explanation.

Trump is our President. Your company is not friendly to differing political views and you should be sued.

It has been late allthe time and prejudice driver any of them and rood
I recamanded to a company and has been ran over by this useless dleviry company. That what i call pay too much for bad servie.

My 20th Anniversary my husband and I are on lockdown because of COVID-19. After they charged my credit card $109.00, they called me an HOUR later and LIED to me saying order was cancelled because restaurant card machine wasn't working. Contacted restaurant and machine was fine... order was never received! Now I have to wait five days for credit card to be credited back. MY ANNIVERSARY WAS RUINED! I wouldn't let my worst enemy use this app!

Grubhub SUCKS. Our food was an hour late and customer service was awful. Will never use again. Terrible

I wish I can give 0 star. Charge a lot and yelled at me when the driver had a hard time look for out complex.

I am hangry and I can't go to sleep with my growling belly without formally listing a complaint. My husband and I ordered Thai food over TWO HOURS AGO. One of us could have sacrificed ourselves to pick it up but we are tired and parents of a baby so we called on your company's services and I have NEVER regretted something so much in my whole life. The driver was incapable of finding our residence AFTER getting detailed instructions from my husband AND myself. When I called her to see where she was she told me "I am going to put it in my Google maps now." WHAT!?!?!?!?! You have been aimlessly driving around without our address being in some sort of navigating device!?!?!? I didn't say that (as I said, I am hangry). Instead I said, "Please call us back if you cannot find us and I will drive to you to get our food. But you know what she did... SHE DESERTED US. We have been waiting so long that the restaurant is closing for the night. We have no food and it is all because this driver lacked problem solving skills. When my husband called to report this, the representative who was not much help simply offered a refund... Are you KIDDING!?! We are HUNGRY. This is ABSOLUTELY ridiculous. We will NEVER EVER use your service again. I will scream at the rooftops my negative review of your service... or lack there of. Sincerely a HUNGRY TIRED NEW MOM.

First and last tine I'll ever be using this "service," if you could even call it that. I'm unsure how this company is stil even in business.

The order was due to be delivered by a certain time, but doesnt come. Call to confirm the order went out, and I was told by the restaurant that it did. I recieved a text message that said the driver would be here 20 minutes after the original delivery time and would text when the order was delivered. I was already agitated, especially with a hungry 2 year old. I check the delivery tracker and it says my order has been delivered at my dooe, which it definitely has not. The 20 minutes-past-original-delivery-time comes and goes and I call the restaurant and they inform me that I need to call grub hub, as once they leave with the order there no way they can track the order anymore.

First off. I had to dig to find the customer service number and the lady was no help, just said she'd call the driver and he didn't answer. At this point it was 35 minutes past and all she said was that she would refund and cancel the order and I could reorder. WHAT A JOKE! I had already waited over and hour and 15 minutes by then. NEVER AGAIN. Crap company, with crap customer service, who's drivers run off with your food and still have jobs.

I HAD AN AWFUL EXPERIENCE WITH GRUBHUB. I will never use Grubhub again. I ordered my food and they took their money out of my account. The order said it was delivered and I never received anything, so I called the restaurant and they said they gave it to the driver. I said okay, I'll contact grubhub to say I never got it. I understand things happen. Grubhub said there is nothing they could do because they called me once, and I did not answer because I was not familiar with the number. They left no voicemail and then I guess that was their way of attempting delivery, even though no one rang my doorbell, came to my driveway or tried to call again or text or even leave a voicemail. I totally understand if things happen, but grubhub didn't even attempt to refund me and told me the only thing they could do was give me 50% off my next grubhub purchase, no refund and the only thing they said was they were "deeply sorry". Again, I am totally sympathetic to mistakes and all that but I got no food, 40 dollars taken out of my account and 50% off my next purchase that i won't even use. Therefore i will never use this service again. Thank you Grubhub for the horrible experience.

I started ordering last year at first it was ok expensive but ok but the last 3 times ive ordered
Grub hub has failed to show up and were very rude

I ordered dinner at 7:56pm. The last message I received from the driver was that the food would arrive between 8:35-8:45pm. I waited for the food, instead of going to the supermarket. At 9:45pm, I contacted Grubhub to find out what happened. The driver listed on the website that the food was delivered, but he/she NEVER ARRIVED. The company agreed to return my money, BUT FOOD DOESN'T JUST DISAPPEAR!. The worst part about is that the supermarkets and most restaurants were closed BY 9:00pm due to Covid19. I guess Grubhub wanted me to go to bed hungry! Signed not impressed!

Never got our order driver claimed to have called my cell 3 times ( didn't) called service center was disconnected twice will never use this again

Such business and provide such terrible customer service? You will never got a chance to talk to their manager, insider also only can thru email

Bad service and didn't get the food for a party. I will avoid this company and very unhappy. They didn't do anything about their mistake.

Driver never showed up. First time using service. Never again.

Now will take 3 days to get refund on my CC. Dont waste your time!

The restaurant was closed and GrubHub was not helpful at all about making it right. I had to wait almost 40 minutes to find out.

Pizza for God's sake. The restaurant was done in 30 minutes. The food sat there for 1.5 hours. And you kept lying to me. Unbelievable.

Iwanted to order chicken from POLLOS MARIO in Jackson Heights Queens NY.
I thought was calling the restaurant directy, instead I dialed Grub Hub. I gave the girl the order. 1 whole chicken cut in four pieces, large rice and large salad. She proceeded to order white rice with salad french fries and no chicken. I took the order without checking because I trusted the restaurant. When I checked it, it was al wrong. I called Grub hub and 5 customer service and 3 supervisors later, no one could give me my money back or pay for my missing chicken. The restaurant was useless and unproffesional and so was everybody at Grub hub. The worst customer service experience of my life. The reps speak brken english, they sound like they are working from home, and they will not help you. I do not recommend these people.
They will screw up our order, appologize but you will not get your money back unless you reverse the charges on your credit card. NEVER, NEVER ORDER TO PAY IN CASH.

THIS REVIEW IS FOR THE DESKTOP SUPPORT TEAM. So I placed my order, unbeknownst to me that I wasn't placing it directly with the restaurant. Anyway, I signed up and filled out all the required/applicable information--including my FULL address. I capitalize 'full' because I live in an apartment. (Keep in mind that I'm at work, ordering this food for my husband and child who are both home.) I fulfill the order and was satisfied that it all looked great. I go to my meeting that lasted an hour and get back to my desk with my personal cell phone and find 10 missed calls and 2 texts. (I give them credit for trying to reach out to me.) The food ended up not being delivered because there was no apartment number attached to my address. I quickly jump online and go to my settings--apartment number is missing. I then edit my address and submit with the apartment number and save---apartment number is missing once again. I then try alternative methods of adding the number to my address. Meanwhile the eat 24 rep is telling me that the driver is back at the restaurant with the food. They can go out and re-deliver, but the food is cold. Ummm, no thanks. DESKTOP IS TEAM--get on it--this is not OK

You had one job. Deliver our order. Failed. We stood out in the cold for 15 minutes waiting for no one. Ridiculous!