Grubhub

I either receive a portion of my order or nothing at all. One of their drivers called me a racial slur as well

I'm still waiting on food... going on 4 hours now. I've called they swear they have it fixed then i wait another hour...

The fascist, intolerant founder of this company holds most of his customer base in utter contempt. Stay away! There are plenty of alternatives.

Waited for two hours to be told by the restaurant that grubhub never sent anyone to pick up the order. Starving and furious.

Went beyond what is expected for food delivery. He had to wait 20 minutes, but he still suffered the heat for me
Thank you for helping a senior

I went to go order food from a local restaurant. When it came to check out, it told me my order could not be processed, which has been an ongoing issue with them lately (but I was never charged for anything before). It was whatever and decided I was going to order directly from the restaurant's site (where I ended up saving 20% anyway). All is good and dandy. Nope. Check my bank statement the next day, I was charged for an order that never even went through. The restaurant never got a duel order from GrubHub, which they would have questioned if they got two EXACT orders at the same time from two sites. I did the chat support, no help. I was told they couldn't handle issues like that over chat, which is fine, but... WHY ARE YOU GIVING ME THE OPTION TO CLICK ON THAT ISSUE FOR CHAT WHEN IT CANT BE DISCUSSED? I called and was told that I had to wait for a call back while they looked into it. When I log into my GH account, there is NO history of that order being placed and NO e-mails from them about it. What the hell man... I just want my $50 back. So now I'm waiting to be contacted back about what is happening.

I have placed four orders with grub hub and they have called to cancel two of them twenty minutes later. Too hit or miss to bother with again.

I PLACED AN ORDER THROUGH EAT24 AT 12:25, I RECEIVED ORDER CONFIRMATION TO MY EMAIL INFORMING ME MY ORDER NUMBER, MY ORDER, AND THE TIME FRAME IT WOULD TAKE TO BE DELIVERED (45MIN-60MIN)

THIS IS WHAT IS SAYS "Thank you Brittany M.,
Yelp Eat24 has received your order for eCafe Miami. Your food's about to get cooking. Now sit back, relax and get ready to enjoy."

AS YOU CAN SEE I COPIED THAT FROM THE EMAIL THE SENT ME,

ANYWAY, I WAITED 1 HR 15 MINS (THINKING THE RESTAURANT WAS BACKED UP), NOW ITS 1:40PM, I MESSAGED THEM AND SPOKE WITH ONLINE CUSTOMER SERVICE REP MICHAEL M, ASKED WHERE MY ORDER WAS, AND THEN HE SAYS THAT MY CARD WAS DECLINED SO THEY NEVER SENT THE ORDER OUT, & YET DIDNT NOTIFY ME AT ALL, BUT YET I'VE RECEIVED THE CONFIRMATION EMAIL CONFIRMING MY ORDER BUT NEVER RECEIVED ANYTHING INFORMING ME THAT MY ORDER WAS DECLINED (WHICH IT SHOULD HAVE NOT SINCE I HAD THE MONEY AND OF COURSE THE AUTHORIZATION WENT THROUGH ON MY CARD)

I WILL NOT USE THEIR SERIVCES AGAIN, 0 STARS

I order food delivery regularly from both grub hub and door dash...
Grub hub is up to 2 hours late, often,
They wouldnt let me cancel

Terrible customer service. Spent 45 minutes and couldn't speak with a manager. They charged me for food I did not receive. I am done with them.

My order was to be delivered by 7:30 PM. I get a text about a complication & order has been canceled 10 minutes before delivery time.

Refuse to refund when the driver doesn't use the proper bags, and if the food is cold them all they offer is a credit

Tried to order delivery from a local restaurant, was told that i would have to order from one of the delivery services. GrubHub i'd used before so I put order in thru them. 55-75min estimate -- after 80 mins with no word I chatted with customer service at GH online and was told the food had not been picked up but was about to be and would be delivered in around 15 mins. Only a perfunctory apology offered and the choice to cancel. After 30 more mins I called the restaurant itself and they said the food was still sitting there, no sign of delivery. I got on with GH customer service again and more hollow apologies and this time 20% off next order -- why not this one I asked, eventually was offered $10 off a $100+ order. But again, promises were made for the food to be delivered in 15 mins (now we are over 2 hours after my order). I waited for those 15 mins, contacted GH again, and was told the food was still not with the delivery but "would be any minute"... I cancelled at that time. Our dinner had been ruined, my children were famished and we had to make something quick for them, and now it was too late for a family holiday dinner in any case.

What was amazing was that throughout I was lied to by the GH customer service, and that after many complaints I was only ever offered $10 off! If any self-respecting restaurant had messed up a delivery like that they would have delivered the food without charge with a humble apology, promising this would never happen again. GrubHub's attitude was, "too bad, we really don't care" and so I will NEVER order thru them again. I will instruct my business to never use them, and I will tell everyone I know how abysmal their service is.

Consistently cancelling order after waiting for food for a while. Happens all the time! Deleting app!

I've been using GrubHub for years now, so I'm coming at this review from a place of extensive experience with the site and its customer service in multiple cities now. If you want a clear picture of GrubHub customer service, read on.

My colleagues and I have used GrubHub in New York, Miami, LA, and Portland, Oregon. The results are consistent: GrubHub is as bad as customer service gets.

It's easy to blame these experiences on the customer service reps, but they are legitimately trying their hardest to do their jobs under the auspices of poor management that does not empower them to help the customer. GrubHub takes no ownership over mistakes in your order nor do they offer you refunds (except for specific items - if you can swing it - which then gets billed to the restaurant lol). As someone who works in customer service for a tech company, our clients would laugh us out of the building if we behaved similarly. We use great customer service to distinguish ourselves from the pack of competitors. GrubHub uses awful customer service to do the same.

As someone who now proceeds with extreme caution on this site, I follow up with restaurants by phone (What's the point of using GrubHub if you're gonna call? Well, some of these restaurants ONLY allow you to order delivery through GrubHub, so I'm left with no choice.). When I do follow up with restaurants, they have sometimes received the incorrect order from GrubHub! In other words, I call them to confirm the order I'm staring at on my screen, and they repeat to me a different order. Whatever you want to blame this on GrubHub - be it UX, Product, the restaurant, the customer (I wouldn't put it past you) - other services don't fail this often. And when they do, they refund you in full.

Our office stopped using GrubHub for late night meals after way, way too many messed up orders. We order the same food, from the same restaurants, to the same address and your competitors seem to get it right 19 times out of 20. Heed this warning, folks:

If you can swing it, order the same food with another service. If you can't, make sure to call the restaurant a few minutes after placing your order to confirm it.

Terrible company. Will never support this hateful company that does not respect how our country works.

I used the website they took the money out of my card and sent me a confirmation number. Then they send me an email saying that my order was cancelled because the restaurant never took my order and that my money was going to be posted back on my account. I looked at my account it wasn't there i contacted my Bank and according to them the transation was prosessed and never cancelled. I called customer service and all I got was a wait until your bank figures it out because we cancelled and I cant do anything else for you. WHY IN THE WORLD WOULD I USE THIS WEBSITE IF THEY CANT EVEN HELP WHEN THEY MESS UP? THE RESTAURANTS ARE MUCH MORE HELPFUL DIRECTLY AND ATLEAST YOU KNOW WHERE YOURE MONEY IS GOING!

Possibly the worst business, and business idea that ive ever encounted. Its amazing to me they still exist.

So I ordered from KFC to be delivered by GrubHub after seeing an offer for my first DELIVERY, free. I was sick with two viruses, bronchitis, & pneumonia & had zero desire to drive out to pick up some food. After placing my order, it took my "free first DELIVERY" code off & all was well. Or so I thought. First, I get a text telling me my order is almost ready for pickup. No biggie, as I'm new & I'm assuming they're just keeping me informed of the process. Then I get a text stating that my order is ready for pickup. After a second text telling me my order is ready for pickup, I attempt to call KFC... six times! So I log into GrubHub & get on the chat which took forever. They tell me the order was for PICK UP... by me! Now why in the %&>@ would I place an order through GrubHub that I have to go pick up by myself? It's nonsensical! Dude offers me a $10 credit for GrubHub. I say thank you but I just want my order refunded as I'm in no condition to go pick it up, unless you can fix it to where it will be delivered? GrubHub not willing to do anything at all to make this right other than give me a credit to order from them again! I'm sorry, but if you don't make the first screw up right, then I won't be ordering again! I hung up the chat with GrubHub, after leaving some very Choice words that I'm not ashamed of. I somehow managed to drive into KFC & spread my lovely germs as I picked up my order. KFC manager was apologetic & offered me a free cake as well as an additional free beverage because I probably look like walking death. He had nothing good to say about GrubHub! In summary, I can't think of a single reason why anyone would place an order for any restaurant, through GrubHub, that they are picking up on their own?! Why would they not just order it Direct?

I placed a scheduled order. When the restaurant opened, the order was confirmed. 8 minutes before it was due to arrive, Grubhub texted me and said the order was unexpectedly canceled by the restaurant because it was closed or not taking orders. I called the restaurant. They said the order was complete and ready to go when my order disappeared from their screen. I called Grubhub, they repeated what they texted me. I told them I called, the restaurant was open, my food was ready. They attempted to call the driver. The driver didn't answer. Grubhub said they'd resubmit the order. I was assured the order was resubmitted before I hung up the phone. I called the restaurant, the order wasn't resubmitted. In case these things aren't immediate, I called the restaurant 30 minutes later. My order still hadn't been resubmitted. I arranged to pick up my order. I had to order a Lyft to go get the food. I picked it up as soon as I could, approximately 2 hours after it was ordered and prepared. Not so fresh huh? Although my funds are being refunded, I'm quite disappointed with this service. This is the second consecutive time Grubhub has proven unreliable. In light of this pandemic, providing the service you offer and advertise would be extremely helpful! Just my thoughts.

I was in Boise, ID and placed an order for delivery thru GrubHub. The restaurant said it would be 40-50min, and after 15 min I got a call from the driver, he said he was at the restaurant and the food wouldn't be ready for 40 min and asked if he could cancel. I said NO, they had told us it would be that long, and I wanted my food. He yelled that he didn't want to wait, I said that I was not cancelling could he get another driver, and he said yes. 5 min later I then got a message from GrubHub syaing that due to an issue the order was cancelled. I called the restaurant, they said he had yelled at them too, and said he'd come back and left. The food was still being cooked. I then called GrubHub, and they said he'd told them that the restaurant was closed and cancelled the order. I told them that I'd spoke w/the restaurant, told them the lies he gave to me and to them (and to GrubHub) and that my food was still there, I wanted it, and needed another driver to pick it up. They said since it was cancelled they couldn't do that. So, they put $25 on my account to reorder... but when I went to the website to order again (after telling the restaurant what happened), at that time GrubHub was no longer delivering at that time for them. So I had to use another pickup service to get my order, and didn't get to use the $ they gave me. The phone service was as bad as the driver... and in the future if I try to place an order and see it is thru GrubHub I'll go somewhere else.

I dont see what the taxes and fees are, your all ready getting 4.49 for delivery and tip is added, but what the hell is the 8.75 taxes and fees.
A 24 dollor pizza is 45 bucks WTF
3 TACOS are 36 dollors acording to your app. Are you people crazy i just ordered the pizza from store to be delivered for 24 bucks. I WILL NEVER USE GRUBBUTT EVER.

This was by far the worst experience I have ever had with any company. My coworkers and I ordered for lunch, which was to be delivered at 10:50.11:10 came around and we called Grub Hub to find out what was going on with our order as we only get 30 minutes for lunch. The woman on the line was very rude and unconcerned. We informed her that our order said it was delivered and the delivery driver was nowhere to be found. After waiting on hold for 10+ minutes she got in touch with her driver and stated he could not find the office and had returned the food. How is it that it was delivered as the website said, when in reality they had taken it upon themselves to return it without calling or contacting us in any way. We noted specific directions on the notes on our order and also asked that the delivery driver contact us when he arrived. None of which happened. The lady offered for him to bring the food back, however refused to give any sort of refund or discount and this went on for over an hour, so the fries/burger/etc would have been cold by the time this happened. She refused to help and when asked for her manager she placed us on hold for 30+ minutes before we finally hung up and called back. The following representative was asked if she would be able to handle the situation or if we should speak to the manager as we did not want to repeat ourselves a 3rd time. She stated she could and then like the other rep was unable to do anything for us. The best the manager was able to do was give a refund and not ever deliver our food. So we all missed our lunches and as we work 10 hour days this is unacceptable. The drivers excuse was that he could "not find us and was confused" even though clear instructions were written on the order. I think it is unacceptable that no one attempted to contact us that the food was returned and that he marked delivered which is a blatant lie. We will NEVER use this service again in the future. I do not recommend Grub Hub to anyone.