Grubhub

Excellent concept, but it needs refinement. In the last three months or so, I have had problems with nine orders out of maybe 20 or 30 orders. On seven of those orders, there was a missing item, usually a drink. This usually happens with fast-food restaurants like Taco Bell, Wendy's, Burger King, or McDonald's. If you call or chat with them in the app, they always give you a refund though. They have never charged me for a meal they never delivered, unlike UberEats which has permanently lost my business. Missing items still happen too often. They usually lowball the delivery times when you make an order, but the order is usually delivered within an hour. On the other two occasions, Varino's Pasta immediately cancelled my order, once in January and once in March. If they are not taking orders through GrubHub, they should not be listed on there.
On tonight's order I ordered from O'Shaughnessy's. The muffin was $2.25, the fried mushrooms with marinara were $6.80, the sales tax was $1.00, the delivery fee was $4.99, the service fee was $4.01, and the tip for the driver was $6.48 (total $25.53). All of the fees more than doubled the cost of the meal. This is typical for GrubHub orders. I make similar breakdowns in my other restaurant reviews. I don't mind sales tax or a tip for the driver, but I should not have to pay delivery or service fees. This is on top of the 30% GrubHub charges the restaurant. The cost of delivery is borne by the driver, not the restaurant or GrubHub. These outrageous fees are causing GrubHub to lose orders and are squeezing restaurants during this economic crisis. I have noticed that many of the restaurants are no longer offering drinks to order with the meals. I guess they got tired of giving refunds for all the missing drinks. I don't know why it is so hard to remember to include a drink that somebody ordered, but evidently it is.

They charged me $55 for KFC food that was only $39 on KFC website and I picked up my food myself. Grub hub sux!

2 days in a row I ordered food from these people and they cannot find the house one time was in the evening and one time was in the morning Friday like they cannot find my trailer f****** b******* they want to refund give me a $10 credit towards another meal like I want to keep ordering she keeps happening they want to keep getting somebody to order I told them m*********** on the customer care line to refund my order completely to my account and give me a free meal cuz it was the second day it happened in a row and he plays pretty much did ordered my meal off my card before I even responded and told me my mail was coming I got the email right away they'll f*** you over at this place f*** Grandpa there and I want to see every month if you want to get free delivery otherwise it's five dollars of delivery you might as well go to the f****** store cuz I'm pretty sure if you look at the menu at the store and you look at the menu online they're charging more on GrubHub than the store charges when you go in there they don't even deserve the one star I gave them

Ordered a salad - received a salad with no dressing that I obviously can't eat. Just received a 5 dollar promo code. Really? Wtf? Will not use again.

The absolute worst customer service, I couldn't believe it. We ordered food for delivery at 7:27pm and received notification that estimated arrival was at 8:47. Kinda late for us but we went with it. 8:50pm comes around so we call to check if it's on the way, any questions on finding our place... they said it's already out for delivery and should be there in 10-15 mins. Bummer, we have to wait probably until 9:10pm for our food. 9:15pm comes around and we are getting pretty anxious so we call back and they give us the number of the delivery driver to check with them. We call the number and they said they are at home not making any deliveries. We are confused and it's already 9:30pm so 2 hours after we ordered has passed. Call again and they say again "it's on the way!" We explain the driver said they are not delivering anymore but they didn't understand. I know it's dumb we kept thinking the food was coming since they kept saying it's on the way but it was 9:50pm and we call for the last time and they did not pick up. It had been 2 hours and 25 mins since we ordered and they didn't think it was strange we hadn't gotten it? No one said there must have been an issue with the driver, let me find out... we will reimburse you... so sorry etc but no, nothing.
It was the most bizarre thing, I see the charge on my card but no food was delivered. No apology. They can't keep track of what's going on and didn't care.
We had arrived from being out of town for weeks so we didn't have food in the house. We went to bed hungry.

Placed an order for Red Robin and 2 and a half hours later the App said it was delivered and also said it was refunded! Never got any food...wtf

Never order a gift card from DoorDash! They advertise that there are deliveries to a certain location and then once you buy the gift card there are ZERO deliveries to the area. They also then refuse to offer an refund which is fraudulent! Please share. I was attempting to help a family with Covid. DoorDash is a scam!

Horrible whenever I would order half the time the food wouldn't come and they would always call to cancel never order from here its the worse.

GrubHub - don't do it. Delivery took 75 minutes from a restaurant that is 10 minutes away. Delivery time was pushed back twice. After talking to the restaurant, it was clear that the problem was the GrubHub driver. Not only was the food picked up late, but then we could see from the GPS in the app that the driver sat for 10 minutes at the street instead of coming to the house. Finally I get a call from GrubHub saying the driver is lost. OK, if the driver is lost, then have the DRIVER call for directions, not some guy obviously calling from Eastern Europe using a Chicago telephone number. My wife went out to the street to get the food from the driver.

Now it gets worse. The order was incomplete. I call the restaurant (which is fantastic - we have eaten there before) to see what's up. The restaurant has a check-off system for every food item in a to-go order, and they report that the missing item was checked off. The GrubHub driver picked up more than one order, and the restaurant thinks the driver put the missing item in the wrong keep-warm bag. The restaurant offers to send a replacement, but GubHub WON'T DO IT. GrubHub says we have to order the item again. However the item is below their minimum, so they won't do it.

At this point the restaurant has called GrubHub and so have I, both of us getting the same BS about GrubHub fixing THEIR problem. I get the restaurant on a conference call with the GrubHub rep. The restaurant offers to charge $20 for a $15 item, which seems to fix things, but no. I ask about ETA. The restaurant says the missing item is ready to go now. The GrubHub rep still can't give an ETA. What about a refund for the missing food item, or the extra $20 for the replacement that I will have to pay for via the app in order to get the order moving? GrubHub can't give a refund for either of those things. All they can offer is a $5 coupon on a future order.

I ask to talk to a supervisor. I finally get someone who is based in the USA, but she can't offer anything beyond what has already been discussed. She does offer to refund the missing item, but as of this writing that hasn't been done.

GrubHub is a COMPLETE SCAM. Do not use them

I'm in the same boat as everyone else. I ordered off of the yelp site not knowing that the delivery service wasn't actually from the restaurant. I ordered around 630 pm and saw that my card was charged 52.00. So I checked my status around 7:30 and it said my food would be here at 8:05, I'm thinking that's a long wait but I can deal with it. Now it's 8:05 no pizza, so I check my status and it says 8:20 (also has a timer saying I have been waiting 1 hour and 36 minutes) so 8:20 rolls around nothing. So now I check yelp and the place closes in 20 min, so I call the restaurant and they say that the food has been sitting there and that nobody has come to pick it up, they said I used this eat24 delivery company (unknowingly) so I call eat24 customer service and they say they can't get ahold of the delivery driver. Finally they tell me that he is getting the food. So I asked, I have been waiting 2 hours and the restaurant says the food has been sitting there and I'm charged $52.00 for something I haven't even received what can we do about this? She said she can give me a $6.00 discount (this is what I had already pre tipped the driver on my cc) so I said then I don't even want it, I'm not paying for $52.00 worth of cold food,(but we can send you a coupon she says. Why would I want a coupon to a place that is probably just gonna mess my order up again. So now I have to wait 5 days for a refund when I checked my bank account and they already took the $6.00 off makes no damn sense. PLEASE DONT ORDER USING THIS SERVICE. ALSO FROM ALL TGE BAD REVIEWS I HAVE READ WHY IS THIS SERVICE NOT SHUT DOWN!

I live in Kansas city. What is Kansas city famous for?... Barbeque. But you can't get BBQ on Grub hub. You suck

Ordered the dinner thought Grubhub. After waiting for more the n40 minutes, the drivers texted me that the order has been cancelled.

They delivered the food to the wrong house and wouldn't offer to redeliver. They offered me $5... doesn't fix the fact that I'm still hungry

Food arrive cold. You break somebodies head with the pizza. If you can't deliver the food while still warm just get out of the business

3 Times i tried ordering and all 3 times have been canceled... without explanation... there will not be a fourth... not good service at all..

On June 12th, 2015 I decided to give them a go. Created an account. Logged in and ordered my favorite food, Chinese. I was away on business, so I didn't know anything about the local restaurants. I chose a restaurant "near by" and asked for delivery. So far... so good. About an hour after my order was placed I get a call from the delivery man asking me to confirm the address because he didn't find my hotel with the address I provided. I confirmed and reconfirmed the address several times and finally we both realized that the restaurant was in a different city than the one listed under hubGrub. So far not a great impression, but things happen and I let it slide. The delivery man said they don't deliver that far. I called the owner and she said she would refund me the money and then I tried again with a different restaurant through hubGrub. I also submitted a ticket to have my card refunded for the food I never got and they said they would take care of it. Fast forward to today... I am going to pay my card and noticed no credit was given. I contact hubGrub again and they told me the restaurant didn't authorize a refund. What? So I use your services, never get the food and then have to pay for it? If I was that restaurant's owner I wouldn't authorize a refund either. They prepared the food and had a guy driving around for 30 minutes looking for me to deliver the food before we all realized they were far away from me and don't deliver there. However, why should I pay for the food. The agent apologized, issue the credit and said they would give me a compensation next time I use their services. When I got the eMail it was my last straw... apparently these people think that 4 hours of my life is only worth $5.00 bucks. Ridiculous... I don't think I'll be using them again. On the 12th I was angry and hungry and had to wait 3 hours for my food. Today I wasted another hour trying to sort this out when clearly they dropped the ball. Use at your discretion, but for me I rather go pick up the food myself... less aggravation and insult. NO HUBGRUB FOR ME.

Placed order they rescheduled delivered multiple times then after waiting 2hrs they cancelled order ruined entire night

I always choose Grubhub over Doordash Because they seem to usually have the order correct. Actually, my only complaint (and this only applies to tonight's order) is that my order was dropped off with ZERO notification. Not a text, not a doorbell ring, not an email, NOTHING. Eventually I just decided to check the front porch and it was there. What TF man?! It was there. Everything that I ordered, exactly as I had ordered. Good job GrubHub but…I had NO IDEA it was on the freaking porch man! Why? Why? There's an option to NOT ring the doorbell…hmm, we'll that wasn't selected sooo? And this was the FIRST time that I received a delivery that I wasn't notified about. I would be really effing disappointed to learn that Grubhub was instructing its employees to NOT ring the doorbell or knock on the effing door. Please don't tell me that was the problem. Because that is just ridiculous. So perhaps either instruct your drivers to NOTIFY THE RECIPIENT OF THE ORDER DELIVERY (I know, crazy right?) ORRRRR present an option for the recipient to choose what their delivery option should be. Not rocket science.

So let me tell you about this service. It is the WORST service known to man. They are rude, they are liars they are money stealing and they do not help you at all.
I have had issues with grubhub for a very long time. I stopped using their products for about 4 years. I recently went back on it because of Covid19. Within 3 months I was reminded on why I left them.
I placed a order August 25th 2020. The order was 2 hours late and it cost me over 60 bucks. I called grubhub and they said they cant reach the place so I should call and they would give me a 20% discount on my next order.
I right away had a gut feeling I should have NEVER used their service. About 3 hours after I made my order they finally came.
Dumb me tried to order again from Grubhub because I had a 20% discount. My order kept getting refunded and would never go thru. I called the customer service and they had no idea what is going on. 3 days later I get a email that they said maybe it was not me but some how my bank on my debit card reported fraud to the last transaction ( btw there was no transaction it kept not going thru... the order before that is on my bank statement. It went thru so I am not sure what they are talking about) they said they are blocking me from all their services
This email reminded me of another email they sent me over 4 years ago claiming I claimed fraud on my account which I never did. Come to find out they did this to a few other people I have seen on sites ect... I have ENOUGH money to feed me and my building if I felt like it... I do not claim fraud on anything, nor have I ever done that.
Grubhub sent me a discount than conviently claimed fraud so I lose the discount and they blocked me from all their services

Well thank you GrubHub I will NEVER use your service and thank god I work in the movie industry because I will make sure the studios I work for ( which are pretty big studios) do NOT use your service when we need to order food...

I am sad Lord & Taylor is now out of business but GrubHub is still around? God Bless.

$5 off coupon does not apply for cash payments!... I waisted my time downloaded the app. For the rep to tell me I down loaded the app for nothing...

Waited an hour, no food. What a joke. Don't use these services, there is no accountability. Somewhere there is a scumbag eating my food right now

Been waiting for 40 minutes and the food should be here in 20 minutes and the just cancelled our order stating they couldn't fulfill our order.

This is expensive and a worthless service. They came to my house with cold food 2.5 HOURS AFTER I ordered.

Never again!