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Grubhub has a rating of 1.1 stars from 4,540 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grubhub most frequently mention customer service, delivery time, and next order problems. Grubhub ranks 211th among Food Delivery sites.
Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle
Check your receipts. Past month Grubhub has been increasing service fee after order delivered when charge posts to account. Food price, tax and tip stay same, but their service fee increases. For example when orders placed fee $4. Final charge then $4.80. How is this not illegal? Beware!
Horrible caldwell Idaho late didnt delivery salad paid 15.00 for fees and tips want it back not happy
Tip for consumers:
$#@!##@@@$
Products used:
##$@@$@#$%^^&^&^#&%*%&#$@$@%$#%^
I use Paypal to order food online. I couldn't otherwise use Paypal to order from these places so that's pretty cool for me.
5 star all the way. I love driving with them. I also love driving with them. I also alway order through them
This app sucks $#*!! They charged me for food I didn't even buy, so $#*! them! DO NOT use this app or website and DO NOT save your credit card info!
The best homemade food cooked there, I love there food, the cheese steak, the pasta dishes, the quesadillas.
Nasty website scamming very very bad website
Don't lose your money with that website...,,,,,,,.,,...::::...,...
Grubhub has absolutely horrible vendors. Especially, if you are ordering it from WhichWich in Addison, don't. They will routinely cancel the order.
Tip for consumers:
Don't order from WhichWich in Addison, TX on GrubHub. We had orders canceled on multiple occasions.
Products used:
Food
I paid 45.00 for 2 hoagies that were 11.00 a piece the rest was fees. This is ridiculous. So sad they are getting rich while we starve!
Tip for consumers:
Stop w the fees
Products used:
Food.
Seamless has all the same restaurants and doesnt threaten to fire its employees based on whom they voted for!
I hate Grubhub. Customer service is not helpful. Good always get stolen. And they didn't do anything about it but flagg your account
Great price considering places we ordered for didnt deliver, but grubhub did. Super convenient when have kids and unable to drive at moment
I will never use Gruhub again! Horrible service and what was said about our President elect Donald Trump! Unexceptionable!
Product my restaurant received was actually out dated and smelled bad. Will never use themn again. Hated to even give them one star.
Wouldnt refund or redeliver. They suck. Over it. Use another vendor! Waste of money and time. Thanks for nothing.
Hungry and pissed off. Delivery guy placed my food in a trash bag. Git Gud Scrub. 100 charactes done.
My restaurant get 4.6 stars including GrubHub but in 3 yr I received 1 star 3x because of there drivers. Sad
They put delivery where it shouldn't be. 90 minutes for bland cold Chinese food on a Saturday night is not right.
This is my first time writing a review, but I just had such a negative experience with Grubhub that I feel compelled to share it. I ordered some food from my family, and it was delivered to the wrong address and left outside. The driver, who was very terse, had told me it was there and I spent time looking around for it outside my apartment; it was not there. When I called back, the driver was quite rude to me. When I told him he had the wrong address, he acted as if it was my fault--even though I checked my Grubhub account and the correct address was there in the records (and I had had other things delivered to my address from Grubhub in the past that made it here successfully). The driver's tone suggested that this was my fault and a major inconvenience for him. I eventually heard back from him that he was in my vicinity, but the call cut off. I waited and waited. Eventually I decided to go downstairs and look around, and the food was sitting there--but the driver couldn't even be bothered to text me that he had left the food there. Nor did he ever apologize.
I went upstairs and opened the order, and to make the whole thing even better, there were items missing. I then got on Chat with an agents, who informed me that he was refunding the money for the missing items, and that was all that could be done. Given how much money I had just paid the service, I was surprised that they wouldn't offer me an actual apology, or perhaps a credit. I was treated as if my continuing as a customer of theirs meant very little, so I tried to delete my account, only to discover I can't even do that; I am supposed to write them a note, asking them to delete my account, which I did.
0 Stars. Ive ordered 3 times from grubhub with issues every time. I ordered tonight and my order was scheduled for 8:28-8:38. I get a call from them at 8:40. Which is 40 minutes after they accepted my order and took my money. When they called (which my order was already supposed to be here) they told me they cancelled my order and it will take 3-5 days to refund my money. Which they took instantly off my card. It also happened to be the last of my money. So now, no money, no food, nothing to reimburse me for my time and hunger. Which again they didnt tell me till after it was supposed to be delivered. I had to speak with 2 different people who cant even fully understand and speak English. So i go hungry tonight. It will be the last time i use this piece of dung service. So im eating water tonight for dinner.
If you arent going to take care of your customers then dont offer the service and dont take the money till its delivered. From now on i will Use door dash or i will stick to my Domino's. Atleast Domino's shows appreciation to my orders and always fast hot and fresh. Im hangry and grubhub has my money. Crooks thieves dinner ruiners. I lefit will have no food tonight. Hope everyone reads this and hope people realize the $#*!tiness the conpany has. And overcharging. Theres charges for delivery, tip, service fee, process fee. On a $6 order cost me almost $12 and cant get that back for 3-5 days.
Took FOREVER and I finally cancelled my order. I could have walked to the restaurant and been back home in a much quicker time.
Love when you order and it's confirmed only to have GRUBHUB cancel. You are the suckiest of the suck. Order **************
Won't ever use again. Have placed 4 orders and have had 2 bad experiences. DoorDash and EZcater are far superiror.
Grub hub is terrible I've ordered food and it's canceled. I've ordered food and it is delayed. I CANCELED my subscription. It's a joke!
Kept getting updates that are order was delayed. The slap$#*! who delivered the order went to the wrong house. One and done with grubbhub.
So I placed another order with GrubHub today and again was sadly disappointed by both driver and Customer Service. The driver was pleasant and followed instructions on where to deliver my items this time BUT she never called to tell me that the restaurant didn't have the items I ordered and to ask how I wanted to proceed. Instead someone decided for me and gave me replacement items of THEIR choice. The driver waited until she arrived to tell me. I asked if I was to be refunded for the items I ORDERED and never received and she said "I don't know, you have to call GrubHub to find out." I then called Customer Service, who initially looked at my short lived order history for the two previous orders that both went horribly awry and proceeded to tell me they were unable to help me because I had been refunded on too many orders)! Insinuating I was trying to get free food because I was asking for refunds for the food I didn't receive on those last 2 orders. Keep in mind this is only my third order with them. So I interject before they can complete the sentence- because I'm good at interrupting and ask them what is their internal process when items are not available for an order. I was advised that either the driver is to contact them directly and they will contact the customer or the driver should contact the customer directly to advise and to ask if they would like a substitution or to cancel those items from the order. Neither of which happened in my case. They did refund two of the items from my order that weren't received and after my boyfriend opened up his order he realized that was also not what he ordered. At that point he was like forget it don't even bother calling back. So I canceled my free 60-day membership that they had given me to compensate for the last two orders that were botched up and I will no longer do business with them. Fool me once shame on you fool me twice shame on me. Goodbye GrubHub you look better gone. Maybe you will have better luck than me in your area but as for me I am 110% done with GrubHub. They deserve 0 starz..
Tip for consumers:
Use Doordash!!
Products used:
Food from their delivery service.
Update: Grub hub has tried to make amends with 60 days of free GrubHub and $10 off my next order. Ive changed their rating to 3 stars due to the effort on their end but not higher as what happens from here remains to be seen.
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I Placed an order today with GrubHub and I will never use them again! Driver had detailed instructions on where to meet me when delivering. He did not follow any instructions. Food was left on the front porch of apartment building where anyone could have picked it up and walked away with it And one of the items was missing from my order. I immediately called GrubHub Customer Service who refunded me for the item and had me place a second order for which they removed the fees so I would only pay the actual cost of the item, which was appreciated. For which I would have to wait another hour for my order. Nothing offered in the way of compensation for customer satisfaction by the way. I decided to contact the restaurant to see if perhaps the driver had left my item on a delivery counter. I was then advised that the item was out of stock and they told the driver that and even wrote it on his receipt so that he wouldn't forget to tell me that it was out of stock and was therefore unavailable. As he left the food on the front porch and drove off, I never actually got a chance to speak with him in person to find this out. I called GrubHub Customer Service again for assistance and they apologized and refunded me for the second order for said item and noted their system about the driver's behavior and apologized for the inconvenience. I asked if there was anything they could do for me to compensate for this extreme inconvenience and horrendous experience with GrubHub and they said there was nothing further they could do. It's a shame that GrubHub believes Customer Service is not something they're willing to pay much for, so they outsource to a foreign country for it and do not empower said agents with the tools they need to not only resolve an issue but turn it around to create a satisfied customer that will still continue to do business with them. News flash-when you treat your customers like trash and you lose your customers you lose your business. I do not recommend GrubHub at all.
Tip for consumers:
They cannot send a replacement item if you dont receive it/order is not correct-only issue a refund. If you still want the food you'll have to place a new order and start the process all over again and wait for your food. Not good if you're hungry...
Products used:
Food delivery service.
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