Grubhub

I used them for years, but when the CEO decides to be a political douchebag to his employees... NEVER AGAIN!

Ordered over two hours ago
No food yet
No contact number
If you order you may or may not get your food
Basically you are screwed

Grub Hub Cancelled our order 15 minutes after we were to receive delivery. Ordered from Chick Fil-A at Short Pump to be delivered by Grub Hub.

All the reviews about how bad grubhub drivers are bad well guess what the customers are the real dumbasses. Y'all $#*! about everything and don't know anything. Y'all say u never received ur food probably because ur a dumbass who lives in a huge apartment complex and never put the apartment number then when u try and contact u u don't answer and make drivers go around the world what are we supposed to magically know where the $#*! your dumbass lives no it's the fact u old $#*!s don't know how to use these apps and actually need to read $#*! instead of blowing thru it. Or u order from Taco Bell and I get there and they say oh our system is down so guess what we have to put the restaurant is closed so that dumbass that said Taco Bell couldn't be closed at 8 uhhh yes it can, I've seen it happen. You think we wanna cancel your order and not get paid dumbass NO. There's two sides to all these bad reviews and guess what the customer is not always right more like the customer is a dumbass and sometimes $#*! goes wrong. Oh and to those $#*!ing about how expensive it is like yea I gotta get paid and if your lazy $#*! don't want get in your car and go get the food yourself your gonna have to pay for it lazy $#*!er. This app will never go outta business cuz there's always gonna be a lazy dib$#*! that don't wanna get up to get there food, and I'll gladly take there money and there food on time and hot cuz I have two big $#*! hot bags and I've never been late on delivery. Oh and lastly $#*! all you no tipping cheap skates or u 2 dollar tippers, you know it's not hard work being a damn driver but guess what gas prices are high as $#*! it's not free and we're over here $#*!ing up our only car that we have to work they can't run forever these $#*!ers break down from all the wear and tear so cut us a damn break and tip 15% at least u cheap little $#*!s.The thing is no one is gonna write a good review anyway most of the time people get so mad that have to write a bad review to make themselves feel better, when really ur review don't do $#*! to hurt anything ur just whining on the internet taking more time out of ur day not making any difference at all. I'll still make hella money and grubhub will too.

Seamless and GrubHub appear to be the same thing, at the back end. Their order interface, processing, and customer service are the same.

I have ordered food delivery through Seamless/GrubHub successfully before, in amounts in excess of $100. Never had any problem with order processing or delivery. This time I tried to order 3 days of food for 2x people, so the total amount of the order was higher ($200+).

On this occasion, Seamless/GrubHub charged my card, then immediately refunded, flagged the whole thing as fraudulent, and blocked my account. (This is what happened behind the scenes; the web site itself explained none of this, offered a vacuous/unhelpful "please try again later" error message, and offered no instructions and no customer service contact information.)

Since my account was flagged as fraudulent and blocked, subsequent attempts to order via both Seamless and Grubhub web sites, and charge to different cards, were handled identically (the amount charged to my card, immediately refunded, order did not go through, I was presented with a vacuous/unhelpful error message).

In speaking with Seamless/GrubHub customer service, their initial explanation was that my initial order was over $100, but they immediately contradicted their own implication (denying that there was any maximum order amount and that this was in any way the cause of the fraud assumption on their part). And why charge the card in the first place, if fraud is suspected? All rather strange.

In the end, they explained that it would take 48+ hours to clear my account so that I could use their service again. Though they denied it, it is my suspicion is that if I order over $100 (*including* all tax, fees, etc... i. e. If the total gross charge to the credit card exceeds $100), the who circus will be repeated.

Seems like delivery via Seamless/Grubhub can be rather fraught. It appears there are undocumented restrictions that a legitimate user can violate rather trivially. The result is that they can end up simply refusing service to anyone, even repeat customers, for reasons that seem to confuse even their own customer service people, and which require days of lead time to rectify.

I have had severe delivery problems with DoorDash (they simply report as having delivered without actually delivering, and then I have to ask the merchant for a refund, get blown off, dispute credit card charges, etc), so my options for delivery seem to have narrowed basically to none.

From now on, I will be ordering via the restaurant's own app or phone number, and picking up in person.

Grubhub changed our restaurant order location and ARE TERRIBLE. POOR CUSTOMER SERVCIE (i. E., NONE). DO NOT USE GRUBHUB!

Placed my order at 8:10pm... It is now 10:01 pm and food still isn't here. This is such BS.

The company cheats you out of money all day every day. They'll say you are guaranteed at least minimum wage per hour, but God forbid you reject or even miss an order because they'll take the pay you had gotten from earlier in the day away from you! There were times when an offer came in right when I'm delivering to the customer and I missed it. Do they want me to tell the customer "hold on I'll give you your food after I accept this next offer"? Also, your tips go towards your hourly pay. You can make like $7 in tips on an order, well that went to your hourly pay. (I learned that it's best to tip all food delivery drivers and servers in restaurants in cash cause it helps them better, I recommend everyone else doing the same)So if I'm lucky I get $10.00 an hour, and that's usually what I make. You can make a little bit more if you work during the busy times, but still it's not that much more. I seem to get offered one order per half an hour. A lot of sitting around in your car, trying not to look like someone sketchy hanging out. Plus it sucks when it's really extreme weather outside when you are waiting around.So much wear and tear on your car. I do this on the side, I thankfully have a full time job so this is side money. I wouldn't want to do Grubhub full time. Their driver "care" doesn't care at all, at least their phone reps. I had an order at the local hospital, which that is already a pain because of having to park in the parking garage and that taking so long to deliver (plus the restaurant of course had to be one of the ones that take a really long time) I called the driver care number to see if they could let the customer know (I think it would look better if they did) and the rep said "I don't understand what you want me to do!", I just hung up. They don't care. It's easier to text customer care when you are at a restaurant and the food is late, they respond saying they'll let the Ch know. They'll send you order offers while you are still on the one you have, even before you delivered. They don't understand if you are in a place where it's going to take longer than usual (like the parking garage issue). At least wait until we have checked the "delivered" box on the app. And you try to avoid missing or rejecting an order because you'll lose your pay or your acceptance rate and getting future orders is in jeopardy. You only get paid mileage for the driving you do between the restaurant and where the customer is. THAT IS ALL!

Order was places at 10:01 PM...
I contacted the restaurant at *******605@ 11:11 PM. They said the order (only appetizers) were ready about 30-45 mins ago. They advised that I call GrubHub for any issues. I contacted GrubHub *******085 to see where the order was. The agent (Mary) advised me they currently did not have anyone to deliver the order, but that she would reach out to the dispatch and restaurant to have to food remade. I advised that it would be best to find a driver FIRST, because if the food sits again for 30-45 mins its going to be no good. The restaurant is only located 2.1 (5 mins) away from where I work.

This is absolutely ridiculous. If you do not have drivers available, then you should not allow customers to order food from that area. I ordered my food at 10:01pm and it is now midnight 2 hours later; and still have not received my items. This is absolutely unacceptable!

I called again at 12:07am to find out where the food is at. Cassandra was very helpful when I called the 2nd time and showed empathy for the situation and attempted to locate whether or not there was in fact a driver on the way. She confirmed that they still did not have a driver on the way and that my order had been cancelled (12:09am). I advised that I NEVER cancelled my order and specifically told that GrubHub Delivery Team cancelled my order, without my consent. (2 hours and 15 mins later)
If a cancellation happens the customer should be made aware more than just by sending an email to the customer, especially after they waited over 2 hours for the food to show. I am COMPLETELY appalled at this situation and definitely will not be using this service in the future.

I used GrubHub to place a group order for team meeting. They cancelled -charged me and didn't refund BEWARE

The CEO should be ashamed of himself. Horrific service. I complained several times and NO ONE responded.

Use UBER EATS instead.

TRUST the reviews! Good Took 2hrs to arrive! EXTREMELY COLD. Fries hardly edible. Nice delivery guy.

Driver came right up to me with no gloves or mask. I need to know he is safe. I am a senior citizen

I WANT TO START OFF SAYING THAT I DONT EVEN WANNA GET THESE PPL 1 STAR! THE FACT THAT I OREDERED MY FOOD AND DID NOT RECIEVE IT DUE TO THE DRIVE (TONI B -LOUISVILLE, KY) WAS TO LAZY TO FIND MY HOUSE AND LIED AND SAID SHE CALLED AND TEXTED ME (WHICH OF COURSE THAT DID NOT TAKE PLACE). THEN TOLD THEM THAT SHE SENT ME AN EMAIL (WHICH DID NOT HAPPEN AGAIN, AND WHO IS LOOKIN AT THEIR EMAILS FOR A CONTACT FROM THE DRIVER). I WENT TO CALL GRUBHUB TO LET THEM KNOW THE SITUATION AND I WAS TOLD THAT I COULD NOT GET A REFUND CAUSE SHE ATTEMPED TO DELIVER IT, BUT SHE REALLY DELIVERED IT TO THE WRONG HOUSE. SO I WAS OUT OF $45 AND NO FOOD AND IM 7MOS PREGNANT... SO I ASKED THE LADY TO GET MY ORDER BACK OUT TO ME SINCE I CANT GET MY REFUND AND I WAS TOLD SHE COULD NOT DO SO AND I WOULD HAVE TO GO ONLINE WO GO IT MYSELF WITH THE $45 FREE FOOD THEY SENT TO MY EMAIL. I REALLY DID NOT WANT THAT EITHER. I THINK THAT WAS JUST TERRIBLE CUSTOMER SERVICE AND IF I HAD THE RIGHT TO SHUT THIS PLACE DOWN, TRUST AND BELIEVE I WOULD. NEVER ORDER FROM THIS PLACE!

-0- integrity as a business.
Restaurant is not at fault
This business will rip you off

Good job loser. Keep your political opinion to yourself and run your business like an adult.

My food arrived 5 minutes after it said it would. Its was hot and tasted wonderful

This is my second review for these folks, will never use this service again. They suck..

CSR hung up and didnt call back. Called twice more. Had to cancel. Now im hungry and pissed.

Loving the concept of the hub wanting to deliver people's food but Huh! WHY put it on the ground?

Ordered 3 times... ALL THREE TIMES FOOD WAS OVER 2 HRS LATE! NEVER AGAN! They could careless when you contact them about your late order...

The food was old tasting it was also stale a very expensive!
I called the CEO and he hung up on me!

We never received out food despite the announcement that our food had been delivered. USE ANOTHER FOOD DELIVERY SERVICE OR GO HUNGRY!