• Grubhub

Grubhub

Is this your business?
Write a Review

Overview

Grubhub has a rating of 1.1 stars from 4,540 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grubhub most frequently mention customer service, delivery time, and next order problems. Grubhub ranks 211th among Food Delivery sites.

  • Service
    796
  • Value
    743
  • Shipping
    505
  • Returns
    512
  • Quality
    640
Positive reviews (last 12 months): 2.9%
Positive
4
Neutral
1
Negative
134
490
See all photos
How would you rate Grubhub?
Top Positive Review

“Your Go-To Food Delivery Service”

Rekhmir S.
4/2/24

Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle

Top Critical Review

“Fees increase after delivery”

Cay C.
9/28/24

Check your receipts. Past month Grubhub has been increasing service fee after order delivered when charge posts to account. Food price, tax and tip stay same, but their service fee increases. For example when orders placed fee $4. Final charge then $4.80. How is this not illegal? Beware!

Reviews (4,540)

Rating

Timeframe

Other

Reviews that mention popular keywords

delivery time (238) delivery service (299) credit card (171) delivery fee (154) delivery driver (150) grub hub (667) customer service (1139)
Thumbnail of user carolj1215
1 review
0 helpful votes
  • Send Message
April 11th, 2022

FOOD IS ALWAYS LATE AND COLD. YOUNG DRIVERS WHO HAVE NO IDEA WHERE THEY ARE GOING. THIS HAS HAPPENED MULTIPLE TIMES NOT JUST ONCE.

Tip for consumers:
Don't

Products used:
Food

Service
Value
Returns
Quality
Thumbnail of user bobp66
1 review
8 helpful votes
  • Send Message
November 15th, 2016

However, the management is intolerant and creates a hostile work environment.

Thumbnail of user jonathans94
1 review
17 helpful votes
  • Send Message
November 14th, 2016

No way I'm using Grubhub. Keep your business out of my politics

Thumbnail of user tasod
1 review
15 helpful votes
  • Send Message
November 14th, 2016

The app is terrible and it's a really horrible site. I would never use it again.

Thumbnail of user chloer83
1 review
0 helpful votes
  • Send Message
January 1st, 2022
Verified purchase

GOT MY FOOD WRONG! Says on the receipt everything it was supposed to be but obviously wasn't checked

Thumbnail of user joshuah63
1 review
21 helpful votes
  • Send Message
November 14th, 2016

You have no business here!

Signed,

The entire United States of America!

Thumbnail of user jasonc156
1 review
8 helpful votes
  • Send Message
November 13th, 2016

Worthless app caused my phone to crash on installing, Do not install.

Thumbnail of user joeg119
1 review
10 helpful votes
  • Send Message
November 13th, 2016

Never do business with this company it's a bad decision that you'll regret

Thumbnail of user achmedm
1 review
11 helpful votes
  • Send Message
November 13th, 2016

Cant even describe how disappointed I am. Stay away!

Thumbnail of user dorothyd25
1 review
2 helpful votes
  • Send Message
March 4th, 2016

They called me for tips. It's really impolite and I hate it.

Thumbnail of user stevep134
1 review
10 helpful votes
  • Send Message
November 13th, 2016

GrubHub is headed by an Anti-American free loader... Maloney... You're Fired!

Thumbnail of user pd54
1 review
10 helpful votes
  • Send Message
November 13th, 2016

Anti-American leadership of Grubhub has lost our families as customers. The end.

Thumbnail of user elainet22
1 review
16 helpful votes
  • Send Message
November 12th, 2016

I'm selling my grubhub stock and boycotting this despicable company. Maloney can suck it!

Thumbnail of user karenw167
1 review
1 helpful vote
  • Send Message
November 14th, 2016

Always willing to make things right with their restaurant s.

Thumbnail of user christopherj54
2 reviews
13 helpful votes
  • Send Message
November 12th, 2016

Its a simple concept, you'd think they would have figured it out by now

Thumbnail of user za2472
1 review
13 helpful votes
  • Send Message
November 11th, 2016

Threatening your employees for their political view... very not cool. Disgusting as well.

Thumbnail of user chadm23
1 review
1 helpful vote
  • Send Message
January 23rd, 2016

Food ridiculously late, all kind of up charges, don't use this service

Thumbnail of user josephg83
1 review
13 helpful votes
  • Send Message
November 11th, 2016

Food came late, cold and very rude customer service. So many better options

Thumbnail of user robertd255
1 review
13 helpful votes
  • Send Message
November 11th, 2016

What a stupid $#*!, fire this idiot and save your company!

Thumbnail of user kevinj108
1 review
17 helpful votes
  • Send Message
November 11th, 2016

Worst company ever... $#*!ty services... should move their operations to say Canada...

Thumbnail of user jeffreyj26
1 review
18 helpful votes
  • Send Message
November 11th, 2016

Boycott Grub Hub! Their CEO has broken the law! He should be ashamed of his memo.

Thumbnail of user robertr165
1 review
0 helpful votes
  • Send Message
January 2nd, 2016

Once again the food never arrived. Do not use grubhub.

Thumbnail of user grubh1
1 review
17 helpful votes
  • Send Message
November 11th, 2016

Don't waste your time on this place. Hateful from the top down.

Thumbnail of user cashc15
1 review
0 helpful votes
  • Send Message
Thumbnail of user wilfreda20
1 review
0 helpful votes
  • Send Message

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

GubHub offers food delivery from local restaurants.

How do I know I can trust these reviews about Grubhub?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Grubhub?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business